# Outfox Energy — user reviews > 70 indexed App Store user reviews of Outfox Energy by Centralogic Consultancy Limited, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/outfox-energy/id1525216425/reviews - App overview in markdown: https://appshunter.io/ios/app/outfox-energy/id1525216425.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Outfox Energy? Overall sentiment: negative **Pros** - ✨ New look is sleeker - 👍 App works for basic functions (statements, bills) - ✅ App works for what it is (basic tools) **Cons** - ❌ Cannot log in / login issues - ❌ App is unusable / pointless - ❌ Lacks expected functionality - ❌ No smart meter usage tracking - ❌ Poor user experience / design - ❌ App crashes / freezes - ❌ Does not remember login details - ❌ No Face ID / biometric login - ❌ Inaccurate data / balance - ❌ Outdated interface / functionality - ❌ Difficult to submit meter readings - ❌ No contact options - ❌ Difficult to paste credentials - ❌ Updates make it worse - ❌ Amateurish design and capability - ❌ Cannot renew contracts - ❌ Cannot adjust direct debit - ❌ Cannot see bills - ❌ Cannot pay full amount - ❌ Gas crashes app - ❌ Email with '+' symbol not accepted - ❌ Password managers not working - ❌ Inconsistent balance display - ❌ Settings screen non-functional - ❌ Missing 2FA **Commonly reported bugs** - 🐛 Invalid JSON format error - 🐛 Blank screen after Face ID - 🐛 App crashes when selecting gas meter readings - 🐛 Login issues with '+' in email - 🐛 App crashes and previous login not recognised - 🐛 Incorrect information displayed - 🐛 Cannot download bills - 🐛 Parsing error messages - 🐛 'Remember me' function not working - 🐛 New app update can't login - 🐛 Invalid account ID displayed - 🐛 Asks to change password and contact details - 🐛 Credit balance shown as debit balance - 🐛 Meter readings show as blanks - 🐛 Direct debits not added to balance - 🐛 Non-functional settings/preferences screen - 🐛 New app won't save login details - 🐛 Shows wrong balance in account - 🐛 Gas rate showing 5p per day instead of kWh - 🐛 Cannot go into tariff details to check rates - 🐛 App shows debit when in credit - 🐛 Latest update totally unstable - 🐛 Inaccurate data and wrong balance figures - 🐛 Previous app was much better - 🐛 App doesn't remember password - 🐛 Loads old account - 🐛 Login process is a nightmare - 🐛 App doesn't remember device or login - 🐛 Full blown sign-in required every time - 🐛 Account/tariff details not showing - 🐛 Initially nothing worked - 🐛 Cannot log on - 🐛 Password & username not accepted - 🐛 App crashes - 🐛 Logging in with correct details shows 'id not found' - 🐛 Password managers only send password - 🐛 Cannot click remember me until clicking done on keyboard - 🐛 Focus doesn't work - 🐛 Fails to allow most users to login - 🐛 Cannot use app to pay - 🐛 Proceed to pay button doesn't move on - 🐛 App says I can submit meter readings but won't let me - 🐛 New app rubbish - 🐛 No Face ID login - 🐛 Shows wrong balance - 🐛 Upgrade stopped app working properly - 🐛 Doesn't show usage - 🐛 Constantly have to sign in - 🐛 Doesn't show smart meter readings - 🐛 Cannot change direct debit amount - 🐛 Monthly total or meter reading as a number, no daily/hourly usage - 🐛 Email must be valid error for valid email **Most requested features** - 💡 Ability to track daily energy usage - 💡 Interactive graphical interface for usage - 💡 Setting to select default property - 💡 Option to set up a PIN - 💡 Flashlight button for meter readings - 💡 Notifications for meter reading reminders - 💡 Dark mode option - 💡 Advanced analytics dashboard ## Newest reviews (15 of 70) ### 1/5 — Unless *2025-10-03, version 1.09* I cannot see my smart meter usage and I cannot adjust my direct debit. This app is pointless. ### 1/5 — This app simply does not work. *2025-09-28, version 1.08* Useless app: it won’t let me log in: keeps telling me I have the wrong username ID. Considering changing energy suppliers: can’t cope with how lousy this is. Might go back to Octopus: their app was brilliant. ### 1/5 — Rather useless *2025-09-24, version 1.08* I switched from Octopus after two years of receiving daily usage reports. The Outfox app is useless and tells me nothing. Wish I stayed with Octopus. ### 1/5 — Touchscreen Non Friendly *2025-08-25, version 1.07.7* Very unfriendly towards touch screen. Context option to paste credential is so difficult. Seems created by novices. When password is incorrect it specifically mentions invalid password. Would be better to state username or password is incorrect. ### 1/5 — Renewing contract *2025-08-07, version 1.07.7* I find it a little unbelievable that there is no option on your app or website to actually renew a fixed term contract with yourselves? ### 1/5 — Just Switching *2025-08-05, version 1.07.6* Dreadful process. Been with a variety of companies - British Gas, Octopus Energy such easy switches. App is useless, doesn’t allow input of initial meter readings, link in email doesn’t allow readings, no luck phoning or chatting - absolute joke. Only thing done efficiently is to take my first payment before switch. Awful support and leaves you with no confidence!! ### 1/5 — New To Outfox *2025-07-27, version 1.07.6* Just joined and firstly couldn’t sign in. Phoned for help and found an update was ongoing so had to delay firing up the app. I was also emailed different instructions which worked. Once signed in I couldn’t give a meter reading as the app isn’t working properly. I’ll phone again and if I can’t get the app to work I’ll try another energy company 🙄 ### 1/5 — Annoying! *2025-07-15, version 1.07.6* New to Outfox, having recently switched from the other big “new kid on the block”. Not very reassuring to see how poorly this app’s performing. Initially nothing worked - account/ tariff details not showing, etc. Now able to sign in, but the process is a nightmare - the app doesn’t remember my device or login, no option to set up a PIN, so full blown sign-in required every freaking time! Once you get it, all you get is a slimmed app version of the website. I’m still to submit any readings, carry out any payment/refund/top-up transactions, access bills, etc. via the app — let’s see how that goes, but as it stands not holding my breath… ### 1/5 — Awful *2025-07-10, version 1.07.6* Since changing this app from the old Outfox The Market…I struggle to login and the navigation is awful…please fix it…even after updating today, it now won’t let me in at all!! ### 1/5 — Seriously faulty *2025-07-08, version 1.07.6* Outfox replaced a good, working app with something far inferior. All I use it for is to pay my energy bill monthly. You cannot pay a decimal point number, and you can’t select to pay the full amount. That’s ignoring the minor things like the fact you can’t see the amount due on the pay screen where you have to enter what you want to pay. ### 1/5 — Nothing working please revert *2025-07-01, version 1.07.6* Nothing working. The previous app was 100 times better please revert back ### 1/5 — Terrible update *2025-07-01, version 1.07.6* Worked fine before. Now is pants. Doesn’t remember password. Loads up my old account (previous version allowed me to select) and just doesn’t make much sense. Change it back please ### 1/5 — Garbage *2025-07-01, version 1.07.6* Since latest update I’ve been unable to access my account. Forgotten password and creating account don’t work. Customer support non existent. Would not recommend company or app! ### 2/5 — Needing fixes *2025-06-30, version 1.07.6* Can it open to show account for my current address not the one I moved home months ago? Also when you drag energy usage graph it shows May and then May again! ### 1/5 — No Face ID *2025-06-30, version 1.07.6* New App rubbish - why can’t I use/set up Face ID to log in? ## Most critical reviews (10 lowest-rated) ### 1/5 — No contact page *2026-06-09, version 1.61.0* Absolutely no way of contacting them though the app or the web account. ### 1/5 — No smart data *2026-06-05, version 1.61.0* Pointless with no readings ### 1/5 — Worse than useless *2026-04-13, version 1.61.0* The app has minimal functionality and is woefully short of the features expected from a modern utility company ### 1/5 — Invalid json format…. *2026-03-24, version 1.61.0* Can’t even log on, just get this error in a black box at the bottom. Tried uninstalling and reinstalling, same issue ### 1/5 — Utterly useless *2026-02-08, version 1.6* Totally lacks the functionality you come to expect from an Energy Company App. Actually appears it may have been put together by a high school kid learning the basics ### 1/5 — Utterly useless *2026-01-28, version 1.5* Totally lacks the functionality you come to expect from an Energy Company App. Actually appears it may have been put together by a high school kid learning the basics ### 1/5 — Useless *2026-01-23, version 1.5* Borderline unusable. Provides nothing useful and adds no functionality to manage my usage or account ### 1/5 — Total waste of everyone’s time *2026-01-15, version 1.5* The app is an embarrassment and one that really does make me wonder if I should trust them with my energy supply. It hardly functioned when it opened but now it simply doesn’t get past Face ID, in fact that has just stopped working entirely and now it just shows a blank screen. What they think they are fixing in the updates is anyone’s guess. ### 1/5 — So Bad *2025-11-17, version 1.2* This app is so bad when compared to the other vendors. Customers on smart meters expect smart apps from their suppliers and the ability to track their energy usage on a daily basis. You have all the data and an interactive graphical interface is child’s play . Come on up your game!!! Look at the octopus energy app for help if you need it😎 ### 1/5 — Absolutely hopeless *2025-10-07, version 1.09* Worst app I’ve ever used. Switched 3 months ago from Fuse, whose app was awesome, could see everything, usage, cost, 30 minute increments, could do everything too. I’m still having to give manual meter readings 3 months down the line too, as Outfox coming up with multiple reasons why they’re not connected to my meter, but each time assuring me it’s fixed, then next month arrives and it’s not. I’m off after my fix ends, back to Fuse or similar, I’d sooner pay a bit extra for a much better service and app/online experience. ## Most praised reviews (10 highest-rated) ### 5/5 — No frills *2025-10-16, version 1.10* Its a no frills operator. Hence why cheap. Basic app. Basic tools. App works great for what it is. Billing support contact customer services. They are decent. Sometimes busy ### 4/5 — New look *2025-06-16, version 1.07* I like the new look. But it’s not keeping me logged in. Yes I checked the box to stay logged in. Needs fixed. ### 4/5 — Does most things you need *2022-10-28, version 1.06* Good app, easy to see statements, bills and update gas and electric. Shame the chat function isn’t on here though, the wait times calling are painful ### 3/5 — Drop-down to select property to view *2025-10-02, version 1.08* I have no interest of looking at my other address yet I am made by the app to select my current property every time I use the app Can you not have a setting in the app that tells it which address to show at the start ?? ### 3/5 — Sleek but buggy new app *2025-06-21, version 1.07.3* It looks better but there are issues. It doesn’t automatically pick up the username and password saved in iCloud under the company’s old domain. Even then, it doesn’t auto fill the username even when you’ve saved it. Keep logged in doesn’t work. And the field to enter meter readings is one long field. Do I enter point-zero or not? Confusing. But overall the app is much sleeker and modern than the old one. ### 3/5 — Buggy *2024-04-19, version 1.06* Meter readings -> Gas crashes the app ### 3/5 — Fairly good but needs more work. *2020-11-27, version 1.01* The app does nothing more than the website portal that you can bookmark onto your phone’s screen, however it does save having to do that in the first place. Things that could be improved on: - a ‘remember me’ function when signing in on a non-shared device; - finger print and/or face recognition (I get that any new app will be a work in progress, but even so, such methods are now very widely used by many companies); - the option for notifications to flash up on your phone the day that meter readings are required; - a flashlight button would be really handy. How many people’s meters are in dark nooks and corners of their homes? Get the signing in sorted and it’ll be four stars. Build in a few bells and whistles, and it’ll be five. ### 2/5 — Not really useful *2026-03-10, version 1.61.0* Very basic. I can see my bills and submit a reading (I have smart meters so not necessary). That's about it. Cluttering up my phone, will delete. ### 2/5 — Virtually pointless. *2025-09-23, version 1.08* Coming from Octopus, this is bad. Looks like you guys know this so hopefully things will improve ASAP. ### 2/5 — Poor app *2025-09-21, version 1.08* I switched from Octopus to Outfox as they were the cheapest and sadly, the app shows you why. Very poor functionality, no realtime usage, virtually no graphical representation of usage, predicted usage etc. Do yourself a favour, take a look at the Octopus app and copy the best/most useful bits. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*