# OUTLANDER PHEV Remote Ctrl — user reviews > 197 indexed App Store user reviews of OUTLANDER PHEV Remote Ctrl by Mitsubishi Motors Corporation, rated 1.50/5 from 85 ratings. - Source: https://appshunter.io/ios/app/outlander-phev-remote-ctrl/id1107478931/reviews - App overview in markdown: https://appshunter.io/ios/app/outlander-phev-remote-ctrl/id1107478931.md - Rating breakdown: 5★ 6 · 4★ 4 · 3★ 2 · 2★ 4 · 1★ 69 ## What do users think of OUTLANDER PHEV Remote Ctrl? Overall sentiment: negative **Pros** - 🚀 Useful for remote climate control - 👍 Works well for some users **Cons** - 🐛 Frequent connectivity issues - 💡 Limited functionality compared to expectations - 🔌 Weak WiFi range, requires being near the car - 🤔 Difficult to set up and use - ❌ Doesn't work with newer car models **Commonly reported bugs** - App crashes or fails to connect - Inconsistent performance after OS updates **Most requested features** - Improve WiFi connectivity and range - Add more functionality like remote start, battery status, etc. - Make the app more user-friendly and intuitive - Support for newer car models ## Newest reviews (19 of 197) ### 1/5 — Has become totally useless. *2025-03-23, version 3.1.5* App was ok to use in the beginning (I got my outlander phev in 2019) but I can’t connect at all anymore. ### 1/5 — Revert back to previous update *2025-01-15, version 3.1.5* Most recent update has caused nothing but issues. Please revert back to the previous version, also the close proximity needed to connect to the car is ridiculous. Please fix this! ### 1/5 — pointless *2025-01-10, version 3.1.5* I purchased my car expecting the full deal only to get sold on a dream! I can’t access the app with a code…really wishing i didn’t get the car. ### 1/5 — Very bad *2025-01-04* Available in Australia but not support by the Australian Market. ### 3/5 — クルマと繋がらない *2025-01-02* ＧＧ２ＷのＷＩＦＩに接続してからアプリを起動するとＷＩＦＩが切断される。 繋がるようになりました。iPhoneのＷＩＦＩ設定で自動接続をオンすると繋がるようになりました。iOS18.2でも繋がります。 ### 3/5 — Q＆Aの問題 *2024-12-27* 今まで繋がっていたのに繋がらなくなる原因を特定した。再接続出来るようにする方法も特定した。何故三菱は丁寧に説明しないのだろうか、、、 ### 1/5 — Not very friendly *2024-12-21, version 3.1.5* Just got my PHEV but unable to set up the remote access although the car says connected you the app keeps saying error which is a shame as I was really looking forward to being able to do my car remotely as this is one reason why I bought the car so please Mitsubishi get this app working ### 1/5 — I couldn’t connect *2024-12-14, version 3.1.5* Mitsubishi apps generally are buggy. This one is definitely one of the worst ones … ### 1/5 — 2024 PHEV le *2024-11-29, version 3.1.5* Not connecting with sub!!!!?? ### 1/5 — Doesn’t work - can’t control car *2024-11-27* As with many other reviewers, this app has moved from low functionality to no functionality. We have a 2018 Outlander. It was always a clunky way to connect but now the iPhone automatically disconnects the access point when the app tries to connect. We didn’t often use the app, mostly just to see where charging was at, but can’t even do that now. I hope the 2022 model cars have a better system. ### 1/5 — Doesn’t work *2024-11-23* I have a 2023 outlander and this app doesn’t work at all with it. I’ve been told now that the new outlanders don’t support this. So having developed a bad app instead of fixing it they just disabled it. ### 1/5 — Constant switching WiFi and poor communication range. *2024-11-19, version 3.1.5* Requires switching of WiFi network on phone settings every time I want to check charge and only connects when within 5 metres of the vehicle. Could be so much more convenient. ### 1/5 — Don’t waste your time *2024-10-29, version 3.1.5* It’s simply don’t work. ### 1/5 — Not again! *2024-09-25, version 3.1.5* The summer 2024 update just got worse again: “What’s new Version 3.1.5. 3w ago “The Timer Charge/Climate Cancel Switch has been deleted from the home screen…”. - Why??? It worked! “After updating the app, if you want to turn schedules ON/OFF, set them on the Timer schedule screen…”. - far more hassle for no benefit! “If you want to charge immediately when the Timer charging is enabled, use the side switch of the keyless operation key. Refer to the owner's manual or website.”…. There is no side switch on my key, and I have just downloaded the most recent PHEV manual, which doesn’t show a remote side switch nor refer to one… I believe some remotes do have a side button, but for those of us who don’t, PLEASE PUT THE CANCEL SWITCHES BACK IN THE APP! ### 1/5 — タイマー充電キャンセルは必要 *2024-09-01* バージョンアップにより即充電する時は、全曜日の予約をキャンセルしなければいけなくなりました。リモートキーでタイマー充電解除できると有りますが初期型のリモコンには解除キーはありません。 改悪です。元に戻して下さい。 ### 3/5 — Add more functions *2024-08-30, version 3.1.5* I like the idea of it but it would be good to have more functionality. The app lag a lot. Please improve the app. ### 1/5 — PHEV app *2024-07-26* I can’t get past even the first step in the registration process. ### 1/5 — 車と繋がらない *2024-07-26* WiFiを検知したと思ってもアプリで接続更新すると切断される、通信できませんの繰り返し。 安定感がない ### 1/5 — Won’t connect *2024-07-11, version 3.1.4* Disappointing App. This car 2019 deserves better ## Most critical reviews (10 lowest-rated) ### 1/5 — I'm really frustrated because I can't seem to use the app properly. *2026-03-11, version 3.1.6* I am unable to connect to the app consistently; it frequently disconnects, disrupting my use. Additionally, there have been no further updates released for this application, which prevents me from upgrading the software to fix bugs or add new features. This lack of updates and persistent connection issues significantly hinder my overall experience. ### 1/5 — Simon *2026-02-12, version 3.1.6* Unable to register car 2025 outlander PHEV to the app Useless app ### 1/5 — Wow - updated a month ago, yet still utterly awful. *2025-12-31, version 3.1.6* It is hard to put down in words just how utterly awful this app is. But let me try, in the hope that a product manager at Mitsubishi can be shamed into an internal decision to re-write this pile of excrement from the ground up. Let me begin: 1) Having to connect to the car wi-fi to use this app was an awful decision, but I guess one that cannot be changed. On connecting to the car wi-fi phones instantly detect there is no internet connection, so revert back to the previous wifi. This means that when trying to use the app continually getting error messages and having to leave it to reconnect to the correct wifi. 2) We need only a few functions: - Warm / defrost car - View battery level & if charging - Schedule a charge to begin / end It is extremely difficult to even know, from the app screen, if any of these things are actually happening.(for example you cant tell if the button is indicating the function is on, or if you need to press it to activate the function. Please, get a real professional (not the office cleaner) to re-write this app. ### 1/5 — It no longer works *2025-12-08, version 3.1.6* It is very frustrating. I have repeatedly tried to re-register using both an iPhone and iPad but the car refuses to connect even when I’m sitting in the vehicle. Re-installing the app hasn’t worked either. This is despite the remote password being recognised. Error codes really don’t help. I can only guess that an incompatibility has arisen following a new version of iOS. Connection has always been problematic as it vies with my WiFi hub indoors but it was previously possible to force a link. Not any more. I did try contacting Mitsubishi who promised to send some instructions but I never received anything. I thought a recent update might have corrected things but it didn’t make any difference. So what has changed? ### 1/5 — Timer cancel removed! *2025-09-28, version 3.1.5* The instructions say that you can use a button on the key to cancel the current timer, but my 2015 model doesn’t have that button! So i have to fiddle with the schedule in the app every time I need to preheat the car while plugged in in the morning! If you don’t it will warm up but will use battery range to do it even though it is plugged in. Please put it back! ### 1/5 — 残念な位使い勝手の悪いアプリです。 *2025-09-03* アウトランダーGG2Wです。このアプリを使うと、車に乗ったら勝手にスマホを車のwifiに繋ぐので、4Gを使いたい時に、いちいちwifiをoffにしないといけない。offにした後、wifiをonにし忘れてネットサーフィンなんかしてると、知らずにデータ通信量をガバガバ使ってしまい、接続制限がかかってしまうので要注意です。三菱のwifiサービスに加入すれば良いみたいだけど、有料だし、車にwifiいらないって人にはマジでゴミアプリ。タイマー充電も一度設定したら、キャンセルするにも設定のやり直しをしないといけないので、すぐに充電したい時には非常に面倒です。もう使わないと思いアプリを削除したら、タイマー充電のままになっていて、即充電出来なくなったので、再インストールしてまた設定からやり直し。アプリに従って車台番号から設定し直し、登録完了と思いきや、今度は設定エラーと出て、何回やり直してもエラーで、元に戻せなくなりました。時間も無駄にし、本当に最低な気分になりました。他のユーザーからも低評価ばかりですね。早急に改善して下さい。 ### 1/5 — Need much improvement *2025-06-18, version 3.1.5* Very bad ### 1/5 — Australia *2025-06-02* Its So very wrong Mitsubishi Doesn’t support the outlander phev in Australia I paid over $72,000 I should of gone for a different brand . ### 1/5 — Ce n’est pas sérieux *2025-03-30, version 3.1.5* La pire application que j’ai utilisé de ma vie. ### 1/5 — 通信エラーが多く使い物にならない。 *2025-03-25* 通信エラーばかりで最悪です。使い物になりません！ 早く対策を！ ## Most praised reviews (10 highest-rated) ### 5/5 — Working now but had to completely delete and reset. *2024-10-12, version 3.1.5* Only use the app at winter for remote defrosting heating. Every year I have to reset the whole thing. Delete the app. Get in the car and close drivers door, turn on hazard warning lights, press power button without pressing brake pedal, alternatively press LOCK and UNLOCK buttons on the key fob 10 times so 20 times in total. All must be done within 30 seconds. Connect to your home wifi but turn off auto join and download the app, then disconnect from your home wifi and follow the normal registration instructions in the app. Now working for me again. Annual faff. ### 5/5 — Solved my connecting issue. *2022-11-05* Only 2 phones can be registered with the car but the car or app doesn’t tell you this is the issue. To clear previous owners phones… get in the car and close drivers door, turn on hazard warning lights, press power button without pressing brake pedal, alternatively press LOCK and UNLOCK buttons on the key fob 5 times so 10 times in total. All must be done within 30 seconds. Download the app then disconnect from your home wifi and follow the normal registration instructions in your handbook. Now working for me again after upgrading my phone. ### 5/5 — 2019 PHEV GT *2022-10-31, version 3.1.1* The app is working perfectly for me and connects/controls my vehicle with no issue. ### 5/5 — Great app! *2021-03-02, version 3.1.1* Connected to my iphone Xs 14.4 fine! Make sure to connect to the car's wifi thought! Very impressive and practical! I am close the house in the country and i get closer to my house's door to program my car. My salesman did tell me it was about a 20 feet + ideal distance. ### 5/5 — WiFi *2021-02-26* The reason why this car uses WiFi is because it doesn’t have a cellular network connection. ### 5/5 — Very Useful *2020-05-22, version 3.0.2* Great app for scheduling to defrost or cool your car before needing to use it! ### 5/5 — アプリ更新したら全くダメに *2020-01-16* タイマー空調をONにしたら最後、OFFを受け付けない。設定後の更新も受け付けない。ダメダメですね。タイマー空調設定オールクリアしてアプリ使用やめました。★1つ。 2020.01.17追記。3.0.1になって不具合解消しました。足りなかった無線LAN通信設定も復活。不具合対処ありがとうございます。 ### 5/5 — LOVE IT! *2019-01-11* I was a little skeptical about purchasing the PHEV from the reviews on here, but after speaking with the sales lady, like most technology, some vehicle-computers needed an update. I bought mine the day before Christmas and have never had a problem with the car or App. I’m in love with this car and the App is a great feature! ### 4/5 — Only 2 phones per vehicle *2024-03-11, version 3.1.4* The app is not bad, it works even after 6 years, and it allows you to control climate and many other vehicle settings from it. But… A totally not obvious aspect of connecting to Mitsubishi vehicles (and maybe others, who knows) is that they only allow 2 phones max to be “registered” to it. Therefore, when you get a new phone, you will need to de-register the old phone from the vehicle. If a couple of people share the vehicle then as soon as they get new phones they must deregister the old ones – otherwise this app, on the new phones, will not connect to the vehicle. If a family of 2+ shares the vehicle, then only 2 of those people can use this app with the vehicle. ### 4/5 — ***HOW TO FIX*** *2024-01-15, version 3.1.3* You need to turn PRIVATE WIFI ADDRESS OFF and I turned off Limit IP tracking also, IN THE WIFI’s settings on your PHONE. If you have these on it will not connect properly! It is still finicky but it now works once again! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*