# OVO Energy — user reviews > 294 indexed App Store user reviews of OVO Energy by Ovo Energy Ltd, rated 4.65/5 from 17,510 ratings. - Source: https://appshunter.io/ios/app/ovo-energy/id626316021/reviews - App overview in markdown: https://appshunter.io/ios/app/ovo-energy/id626316021.md - Rating breakdown: 5★ 12 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of OVO Energy? Overall sentiment: negative **Pros** - 👍 Simple and easy to use interface - 📊 Clear visibility of daily/weekly/monthly energy usage - 💳 Quick and convenient refund requests - 🔄 Straightforward account management - 📱 Functional app for basic energy tracking - ⚡ Convenient top-up functionality for pay-as-you-go customers - 🎯 Helpful for monitoring consumption and controlling costs **Cons** - 🐛 Frequent app crashes and freezing issues - 🔐 Persistent login and authentication problems - 📊 Data delays and missing usage information - 💰 Restrictive refund withdrawal limits - 🔄 Meter reading submission failures - 📈 Graph scales change when navigating between months - 🚫 Gas meter reading functionality missing or broken - ⏱️ Account balance updates lag behind actual data - 🔧 Difficult navigation and hidden features - 💸 Confusing billing and direct debit management - 🎯 Poor customer service integration - 📱 Compatibility issues with newer devices - 🔄 Excessive pop-ups and notification requests - ⚠️ Inaccurate meter readings and billing estimates - 🌐 Website access blocked when app is installed - 🔄 Update loop issues preventing app access **Commonly reported bugs** - App crashes when opening or during transactions - Login failures with 'password incorrect' errors - Update loop preventing app access - Meter reading submission errors and failures - Missing or delayed usage data display - Direct debit modification freezes - Payment timeouts that still charge accounts - App stuck on loading screens - Incompatibility with iPhone 16 Pro and newer devices - Password reset emails not received - Account details cannot be retrieved - Meter readings swap between peak and off-peak - Gas usage statistics not displaying - Balance display showing incorrect information - App not updating on weekends - Smart meter data not syncing properly - Duplicate meter accounts appearing - App redirecting all internet links to OVO app **Most requested features** - Add gas meter reading submission to app - Implement dark mode - Fix graph scales to remain consistent when navigating - Allow full refund withdrawal in single transaction - Real-time account balance updates - Improve direct debit modification interface - Better account switching for multiple properties - Hourly usage breakdown display - Remove unnecessary features and simplify interface - Add meter reading reminders that actually work - Implement fingerprint/biometric login option - Show separate gas and electricity clearly on login - Faster account update processing after meter submissions ## Newest reviews (15 of 294) ### 3/5 — New app *2026-08-17, version 22.4.1* The new app will not load onto my iPhone as it still thinks the old one is on even after deleting. It will open the new app but even after topping up I get no email confirmation and have no idea if it’s going to work. Why didn’t you just update the old version? And it has taken the money as if it’s working. ### 2/5 — Trouble signing in *2026-08-15, version 22.4.1* I’ve tried to sign in since I created my account but it is still showing “Getting your account ready for you” ### 1/5 — Constant issues *2026-08-11, version 22.4.1* This is the new updated app but is worse than the old one and that really is saying something, the old one was next to useless and this one seems to be trying to copy it. ### 1/5 — Terrible *2026-08-11, version 22.4.1* Worse thing ever ### 1/5 — Cant see direct debit details *2026-08-11, version 22.4.1* Was not able to view my direct debit plan which is one thing i wanted to check. The old app worked fine. ### 1/5 — Ovo prepay app *2026-08-08, version 22.4.1* Useless says ai tells me I can’t use it!!! ### 3/5 — Gas meter top up *2026-08-08, version 22.4.1* I am not able to top up my gas meter from this app!!! ### 1/5 — The worse app *2026-08-07, version 22.3.0* Honestly this new update is the worse OVO could have ever done. There’s always an issue every single time, whether with topping up, login. I’ve contacted three times. And whenever I try topping up there’s always that stupid notification of technical issue?! FOR DAYD!!! NO TEXT CONFIRMATION TOP NO EMAIL CONFIRMATION.THE WORSE APP EVER! ### 1/5 — Top Up Bug *2026-08-05, version 22.3.0* The top up continue button doesn’t work and the page looks buggy with a small £ and half a number. Being unable to top up is ridiculous, did no one test this before shipping ? ### 3/5 — No option for gas meter top up *2026-08-05, version 22.3.0* Hi can u please fix the app it’s only showing me an option to top up electricity but there’s no gas meter top up option ### 1/5 — PAYG *2026-08-05, version 22.3.0* Multiple delete App/Reinstall for this app. Still will not store details when “box” is ticked. On the phone to them almost an hour. Still no resolution. Now they’ve been bought over by E-on maybe they don’t care. ### 1/5 — Removed guest top up *2026-08-04, version 22.3.0* Removing guest top for love of the game and not providing an alternative is just a really poor customer experience design choice. Just look at how many people are struggling to log in on their app reviews. ### 1/5 — The new App does not work *2026-08-02, version 22.3.0* The old app was great. Now I cannot login. Rubbish ### 2/5 — Ok *2026-08-01, version 22.3.0* Wish it would update more on how much gas n electric I have,sometimes doesn’t update for over 24 hours,or show my top up ### 4/5 — Login Failure Error - Solved *2026-07-31, version 22.3.0* Had trouble recently logging into the app, however today I tried using my email address instead of my account number and it worked. I’m not sure why it wouldn’t accept my OVO account number as I’ve been a customer for well over 8 years. The app works great apart from this minor error. ## Most critical reviews (10 lowest-rated) ### 1/5 — Me *2026-08-19, version 22.4.1* Updated app not available in my country/location why not???? ### 1/5 — Keep the old app *2026-08-19, version 22.4.1* With the old app there was no need to log in and you could top up, now you are forced to create an account. Why… ### 1/5 — cannot login *2026-08-18, version 22.4.1* The new app is awful. When I try to login , it show "Sorry, there was a problem grabbing your account information." It does not work even I reset the password. I prefer to use old app but it force to close after I login. ### 1/5 — Awful *2026-08-18, version 22.4.1* Honestly the height of ridiculousness there was an app that was working well until that of course gets discontinued and instead there is an app where I have to set up a new account except your algorithm does not recognise my exact details to your vague questions, and I would phone but I also have no phone reception today because another company is carrying out work they did not tell their customers about so now I’m stuck between a rock and a hard place while I hope one of those is resolved before I run out of electricity. ### 1/5 — Awful *2026-08-18, version 22.4.1* Awful app which doesn’t let me login ### 1/5 — terrible *2026-08-17, version 22.4.1* log in issues ### 1/5 — Ovo app *2026-08-17, version 22.4.1* Keep getting message to download new app . When I try to open or download It won’t let me log in . Waste of time. ### 1/5 — How do I add my payg electricity to the app *2026-08-15, version 22.4.1* Old top up app doesn’t work was told to use OVO energy app but it only has my pay monthly gas account on it, can you add payg electricity to the OVO energy app? ### 1/5 — Dreadful *2026-08-12, version 22.4.1* The old app at least showed you your balance as of midnight the previous day. This is weeks out. I’ve ran out of electricity twice since using this app because the up to date balance isn’t showing. Please update because this is currently absolutely pointless and only good for making a payment. ### 1/5 — Gas not sowing up only electricity *2026-08-12, version 22.4.1* Terrible it’s a broken app already, I log in and only my electricity shows up and no gas account information or a way to top up it. I’m using a iPad as I dont use a phone. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazed *2026-08-21, version 22.4.1* I very rarely write reviews for apps, but this app truly amazed me. I wanted to change my billing date to the 1st of the month; it was set to the later half. I typed this request into the AI chat bot expecting a long read or a chat with a Human. But no, within 2 clicks it had changed this for me. ### 5/5 — Review *2026-08-18, version 22.4.1* It’s a fantastic app, it’s very easy to use and very practical to control our how much we been use ### 5/5 — Fabulous! *2026-08-13, version 22.4.1* This is one of the best energy apps I have ever used, it is really simple to use and everything easy to find. Amazing. ### 5/5 — Easy and simple to use *2026-08-08, version 22.4.1* Think Ovo is easy to use and understand wish there wasn’t high consumption and standard rates though ### 5/5 — Karen *2026-08-01, version 22.3.0* Good company to deal with highly recommend them ### 5/5 — Log in failure, resolved. *2026-07-28, version 22.3.0* Initially it wouldn’t let me sign in (probably because my previous password didn’t have a ‘special character’, so had to reset everything. Great support from Ovo, excellent app. They have not quite got this working, no indication as to how to rectify ‘Login Failure’ do I have to reset password, do a raindance?, not impressed. Been using the previous ‘Ovo Topup’ for ages with no problems. Do I have to re-register, will my previous logon details work on the new app? No idea. ### 5/5 — Incredible Improvement *2026-06-29, version 22.3.0* Whoever is responsible for this new upgraded app needs a pay rise. The transformation from what was quite simply an appalling app to this new one is absolutely superb . Night and day difference. It’s now not only a delight to use but the information it now gives you is over and above. It took you long enough mind but well done. ### 5/5 — Miss Maureen Rees *2026-06-24, version 22.2.0* Excellent App. I have been able to request a refund with ease. Thank you ### 5/5 — OVO app *2026-06-19, version 22.2.0* Very useful app to manage your gas and electricity payments and usage ### 5/5 — Super *2026-06-13, version 22.2.0* Very good app, recommend OVO to everyone --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*