# OVO — user reviews > 227 indexed App Store user reviews of OVO by Visionet Internasional, Pt, rated 3.90/5 from 328 ratings. - Source: https://appshunter.io/ios/app/ovo/id1142114207/reviews - App overview in markdown: https://appshunter.io/ios/app/ovo/id1142114207.md - Rating breakdown: 5★ 210 · 4★ 24 · 3★ 7 · 2★ 10 · 1★ 77 ## What do users think of OVO? Overall sentiment: negative **Pros** - 🚀 Easy and convenient - 💡 Useful features - 👍 Good payment app - 🚀 Quick transactions **Cons** - 🐛 Frequent app crashes - 🔒 Security and privacy concerns - 👎 Difficult to close account - 🔒 Requires excessive personal data - 👎 Unreliable service - 💰 High transaction fees - 👎 Slow and delayed transactions - 👎 Lack of English support **Commonly reported bugs** - Inability to change language to English - Stuck transactions not resolved - Inconsistent app behavior - Delayed or missing top-up credits **Most requested features** - Add English language option - Improve account closure process - Enhance security and privacy measures - Streamline transaction processing ## Newest reviews (16 of 227) ### 2/5 — Como usar… *2025-07-16, version 3.139.0* Como que usa isso? ### 2/5 — no ability to top up for bules *2025-03-17, version 3.129.0* if you are an australian there is no way to top this up yourself, you need an indonesian who can do it for you ### 2/5 — Lagged transactions *2024-11-18, version 3.121.0* It happened two times. The transaction was processing for about five hours and it was successful at 23:45. By the time I was forced to pay again, which means I paid two times for the same product. Now, I have to wait for a month to get the money refunded. It’s embarrassing, is it the quality of your service. Provide an option to cancel the transaction under process in the app itself if there is a glitch. Or set a time limit cancel automatically if it doesn’t process in five minutes. Please improve 🙏🏼 ### 1/5 — This app doesn’t support English language! *2024-10-29, version 3.120.0* I can’t believe this app doesn’t support English language! They can’t imagine that there are some real non Indonesian people who uses the app! So stupid! Funny thing it’s partnered by Grab! I doubt Grab know about this! ### 3/5 — language *2024-09-06, version 3.116.0* why i can’t change the language there is only bahasa ### 3/5 — Please add English language *2024-08-30, version 3.116.0* Please add English language ### 1/5 — UANG SAYA SUDAH KE POTONG TAPI CUSTOMER SERVICE SUSAH DIHUBUNGI!!!!! *2024-07-25, version 3.112.0* aplikasi jelek banget. uang saya sudah terpotong namun customer service hanya menyarankan menunggu 3 hari kerja. Sampai skrg uang saya belum kembali!!!!!! ### 1/5 — Makes it hard to delete account *2024-07-13, version 3.112.0* Makes it near impossible to delete account. Have to call in and make sure 0 left. Why cant i just close my account. But part of grab so what should i expect. Horrible practice and customer service. ### 1/5 — DO NOT USE I GOT SCAMMED *2024-06-23, version 3.111.0* bought a gift card through their service and it was invalid/expired. tried to contact customer support and just no reply at all ### 1/5 — Tidak bisa ubah gmail ke baru *2024-05-26, version 3.109.0* Jadi saya kan punya gmail yang sudah dikaitkan dengan nomor, sebelum itu saya mengakaitkan akun OVO saya dengan gmail yang belum dikaitkan nomornya. Nah, saya mau merubah gmail dengan gmail sudah ada nomor tetapi tidak bisa. ### 2/5 — Cepat di tindak *2024-05-23, version 3.109.0* Isi token gabisa ini gimana sih app nya ### 1/5 — NO ENGLISH LANGUAGE OPTION *2024-03-13, version 3.104.0* Went thru the app settings and could not find any option to change language setting ### 1/5 — Can’t sign-in to my account *2024-03-12, version 3.104.0* I can’t sign-in to my account as the app updated in my current phone. So, I’ve to sign-in from other device to make a payment. ### 1/5 — Language isssue *2024-01-04* Im unable to get the English version even though the description says English ### 1/5 — Saldo transfer tidak di proses *2023-12-18, version 3.97.0* Mohon untuk pihak ovo tolong dong kalau uang transfer itu di proses ini sudah menunggu 3 hari pun tidak ada proses nya, saya disuruh untuk sabar atas laporan lagi ditindaklanjuti. Mau sampai kapan menunggu nya? Jawaban dari cs admin nya pun begitu juga agar menunggu tidak ada jawaban tapi tidak ada hasil dari laporan. Ini soalnya uang ya admin ovo saya cari dengan susah payah tapi ketika mau transfer kenapa terjadi seperti ini tolong ya admin ovo terhormat! ### 1/5 — Transfer ke bank *2023-12-18, version 3.97.0* Aduh jelek banget, jangan pake ovo, transfer ke bank nominalnya cuma 199.800 tapi sampe 3 hari ga masuk. Penanganannya jelek banget, tanggepannya juga cuma gitu gitu aja anjing ## Most critical reviews (10 lowest-rated) ### 1/5 — No English option, demands lots of private documents to close account *2025-12-12, version 3.149.0* No English version. Makes it a super easy to open an account but impossible to close it - Only needs a OTP to open an account but demands you fill a long complicated form with lots of unnecessary information and private data to close it, like requiring a photo id and a photo of you with your photo id. This is 2025 - no one should be asking you for this type of private data; especially when it’s clearly incompetent at keeping it safe. Clearly this is a tactic to stop people from closing their accounts. ### 1/5 — Kecewa *2025-10-01, version 3.144.0* Ini aplikasi gk bisa di buka aneh banget pake data gk bisa pame wifi gk bisa maunya apa ada saldo di dalamnya ### 1/5 — BANYAK POTONGAN *2025-06-29, version 3.137.0* ORANG TRANSFER DI POTONG DIKIT DIKIT POTONGAN DIKIT DIKIT POTONG. !!!!! NAJIS BANGET PAKAI APLIKASI INI LAGI ### 1/5 — Ovo tolong kembalikan uang sya karna uang itu mau saya pake beli pampes anak saya *2025-06-05, version 3.136.0* Kembalikan uang saya 2.500.000 atas nama agus pebian.. gagal tf tpi uang sya tidak di kembalikan udah 3x24jam.uang mau saya pakai malah di ambil anjing ### 1/5 — Uang tertahan ga ada penyelesaian *2025-05-10, version 3.134.0* Uang tertahan alasan akan diperbaiki setelah hr libur nasional,,tanpa ada kejelasan..haduh duit orang kok seenaknya ditahan2,,kapok ### 1/5 — gajelas *2025-05-09, version 3.134.0* transfer ke bank aja galangsung masuk, kocak emang, segala 2 hari kerja tinggal tranfer doang gajelas ### 1/5 — Português *2025-03-25, version 3.130.0* Devia ter para o português ### 1/5 — Popups and ads *2024-12-18, version 3.124.0* I don’t need a bunch of popup ads and advertisements. SometimesI need to click several ads away just to get to the things I want to do. This is not customer friendly. It’s just greed and corporate idiocy. I just need to use the app for money. This isn’t a social media app nor a shopping app. STOP THE MADNESS!!! ### 1/5 — Gagal Transaksi Saldo Tertahan *2024-12-07, version 3.123.0* ini mungkin aplikasi paling tidak worth it, tidak ada gratis biaya transfer, transaksi pending hingga 2 hari saldo tidak kembali, jauh beda dengan ewallet lain dengan proses yang cepat, bad app 🙂‍↔️ ### 1/5 — English version is not available *2024-11-11, version 3.121.0* Though there are language options of Bahasa and English , the latter one is still showing Bahasa. ## Most praised reviews (10 highest-rated) ### 5/5 — help *2025-09-25, version 3.144.0* How can i change language in English and create account in Singapore ### 5/5 — Life saver *2025-02-01, version 3.127.0* Overall a great payment app. Work seamlessly and accepted in most places in Indonesia. One possible improvement is to remove promo when opening the App. You can display the promo after 10-15 second instead. ### 5/5 — Question *2024-05-05, version 3.107.0* How do I choose English language? I will be in Indonesia for 6 months a year but don’t speak the language yet. ### 5/5 — Very easy *2024-01-28, version 3.100.0* Good ### 5/5 — Ovo payment *2023-12-12, version 3.97.0* Easy ! So convenient thank you! ### 5/5 — OVO transfer is great *2023-11-19, version 3.95.0* Gampang dan cepat ### 5/5 — A was a *2023-10-21, version 3.93.0* Sz ### 5/5 — thank you *2023-10-14, version 3.93.0* snap chienxyz ### 5/5 — Puas *2023-10-13, version 3.93.0* Mantap ### 5/5 — Cepat mudah *2023-09-28, version 3.91.1* Maju terus ovo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*