# Oxford Bus and Thames Travel — user reviews > 67 indexed App Store user reviews of Oxford Bus and Thames Travel by The Go-Ahead Group plc, rated 4.69/5 from 134 ratings. - Source: https://appshunter.io/ios/app/oxford-bus-and-thames-travel/id1557701241/reviews - App overview in markdown: https://appshunter.io/ios/app/oxford-bus-and-thames-travel/id1557701241.md - Rating breakdown: 5★ 116 · 4★ 9 · 3★ 2 · 2★ 0 · 1★ 7 ## Newest reviews (10 of 67) ### 4/5 — Bronco bucking ride today *2026-02-25, version 109* Our bus driver on the no15 bus did let have good brakes or braking skills as a couple of times we nearly fell off our chairs shortly after 19.15pm , other than that normally a great service.? ### 3/5 — Too many clicks for frequent tasks *2025-12-21* Not too bad… but the experience should be improved: some frequent tasks (such as accessing your active ticket) are cumbersome and take too many clicks, it needs to be easier. Also, when you have bought many tickets and see them altogether… they are difficult to tell apart! Make them visually more different. I have multiple tickets purchased.. and I’m always fearful of accidentally activating the wrong one. This app is used when people are in a rush.. or distracted with other things, and/or need to board a bus quickly.. this should be considered by the designers. **Developer response:** Thank you for sharing your feedback, it’s really helpful to hear how the app feels in day‑to‑day use. We understand how important it is to access an active ticket quickly, especially when boarding a bus in a hurry, and we’re sorry to hear the current process feels cumbersome. We’re also aware that when multiple tickets are stored together, they can be difficult to distinguish at a glance. Your comments about clearer visual differences and reducing the risk of activating the wrong ticket are valuable, and they’ve been passed to our app development team for consideration in future updates. We’re committed to making the app faster and more intuitive, and feedback like yours plays a big part in shaping those improvements. ### 2/5 — No ability to order - expensive mistakes possible *2025-06-10* Generally a good app. However, you can’t order your tickets with the ones you use frequently at the top. Managed to activate my Heathrow ticket in haste. Please could a save for later or ordering of tickets be made possible? That and a form of undo - they have this on the OBB app in Austria. You get to undo for a short period of time for situations such as these. If I could get my Heathrow ticket back that would make my day. **Developer response:** If you have activated a ticket by mistake, but haven't used it, you will need to contact our team at info@oxfordbus.co.uk to replace your ticket. ### 4/5 — Fixed at last *2024-01-20* The previous version failed draw the route on the map and did not often show the actual position of the buses. This version does Draw the route and seems better. Very poor software version control to have let the old version out in such a broken state. Let's Hope quality control is better from now on. Being sight impaired, the app is very important to me. **Developer response:** Good Afternoon, I am happy to hear you like the improvements! If you have any suggestions, please don't hesitate to contact us by email via info@oxfordbus.co.uk ### 1/5 — Impossible to figure out what ticket to buy *2023-09-19, version 49* UX is mid century ### 4/5 — Easy to use - live updates are amazing *2023-09-12* Using this app weekly, and particularly like the live feature that shows where the bus is. Incredibly useful! One thing I really miss is the Apple Watch version. Genuinely, the most useful app I have had on my watch so far. Dear developers, do you have it on the roadmap to bring back? Consider a vote from me to put it back on 👍🏼👍🏼 **Developer response:** Good Afternoon, I have passed your feedback on to our data fares and ticketing team regarding an Apple watch version of the app. We appreciate the kind words and positive review! ### 3/5 — Useful…when it’s not glitchy *2023-04-20, version 41.0* The live-tracking feature is really convenient, though not always reliable. Particularly in the mornings, the bus locations jump around - backward and forwards, which is really frustrating if you rely on the app to plan your morning. ### 1/5 — Do not use for travel from the airport! *2023-04-03* This use of this app lead to a disastrous experience trying to get from Heathrow to Oxford. The only option it showed for pick up was several miles from the airport, near a business parking lot. We took an airport shuttle there, only to learn the bus stop was a decent walk away, through a weird industrial park. After finally finding our bus stop, the bus drove right by and didn’t stop! We tried to flag it down with no luck. At that point we were stranded several miles away from the airport and out the 5 pounds I paid for a day pass. Overall, using this app wasted 2 hours and resulted in a $140 Uber. Just go to the bus station at the airport and ignore the app completely. **Developer response:** Thank you for the review, however, this does not sound right. All bus stops within Heathrow Airport are listed on the app. If you could email some specific information regarding the journey planner search to info@oxfordbus.co.uk, we will look into this for you. ### 1/5 — Don’t use if you are at LHR. *2023-04-03* Do not use this app if you are traveling from LHR. It listed the only available route from LHR to Oxford as departing from a bus stop outside of the airport. After spending a long time finding the bus stop (which is basically in an industrial park) we figured we would wait and see if the bus came. While the bus did come, it sped right past us, even though we were waiting at the stop this app told us it would stop at. We sprinted after the bus and waived it down but it would not stop. This app will lead you astray, stranded, and with blisters from walking around so long just looking for information. If you are coming from LHR- Go to the central bus station at the airport and get on a bus there instead. Don’t follow this app unless you want to waste 2 hours and £150 on an Uber. **Developer response:** Thank you for the review, however, this does not sound right. All bus stops within Heathrow Airport are listed on the app. If you could email some specific information regarding the journey planner search to info@oxfordbus.co.uk, we will look into this for you. ### 5/5 — Easy & no hassles *2023-03-25* Will definitely use this again next time I visit Oxford. **Developer response:** That's great to hear, thank you for the kind review! ## Most critical reviews (10 lowest-rated) ### 1/5 — I’ve been signed out *2026-04-22* I’m writing this review to raise that a couple of times the app signed me out or the wifi disconnected, both preventing me from accessing my ticket when getting on the bus. Would it be okay if this could be looked into please as this has happened a couple of times and made me run late for work. I’m aware the app can’t control my wifi, but neither can I, as wifi generally is poor on phones in general when away from home, however the app should work without wifi, otherwise I don’t see the point in having it, and my main concern with this is the fact that the ticket I have got costs £230, that is not money I can afford to spend on buses so I therefore have a bursary and have it for free, so either way I don’t feel I should ever be expected to pay for a bus fare to the Oxford company due to issues with the app which are completely out of my control. I hope this can be looked into and thank you for taking the time to read this review. **Developer response:** Hi there, thank you for taking the time to share this feedback. We’re sorry to hear you’ve experienced issues accessing your ticket when the app signs you out or when your connection drops — we understand how stressful that can be, especially when you’re trying to get to work on time. This isn’t the experience we want for our customers, and we’d really like to look into this further for you. Could you please email our team at info@oxfordbus.co.uk with a few details about the device you’re using and the times this has happened? That will help us investigate and make sure everything is working as it should. Thank you again for raising this with us. ### 1/5 — Always delays *2026-01-30, version 108* Late as always for the 44 bus route ### 1/5 — Unreliable *2025-09-13* If you don’t already know the bus routes and the most up to date route changes, don’t feel bad about yourself! This official app doesn’t know that either! This app has unreliable live tracking information. Bus routes are different from what it shows, and it has a habit of showing fantom departures if you select a stop. **Developer response:** This doesn't sound right, can you please provide us with more information via info@oxfordbus.co.uk? ### 1/5 — Not useful if not accurate *2025-09-08, version 98* Last 4 uses haven’t given me any idea of when the bus will actually arrive. Waiting at Morrell avenue to go in to town at 4.10 on 08/09. App told me the bus would arrive at 4.15. At 4.30 a bus passes, not in service. Tried the live bus tracker twice, each time the app crashed. I should have walked. I suggest you do if you can! ### 1/5 — Horrible app poorly coded *2025-04-07, version 87* I was looking at 2 tickets and added them both to the cart without knowing then when I went to buy one of them finally it payed for them all. Needless to say most of them are pointless but also even after buying them it doesn't clear them and leaves it in the cart and it can't be removed because the app doesn't work ### 1/5 — Terrible service *2024-11-29* I’m writing this review while standing at a bus stop, where I’ve been waiting for over an hour. The display board keeps showing the next bus arriving in 5 minutes, then 7 minutes, only for it to never show up. This cycle repeats without explanation. This level of service is completely unacceptable and incredibly frustrating, especially for those relying on public transport. Oxford Bus Company needs to address these issues and improve their scheduling accuracy. Until then, I would not recommend relying on this service. **Developer response:** This doesn't sound right, can you please send us as much information as possible to info@oxfordbus.co.uk and we will investigate this further? ### 1/5 — Having issues *2024-11-15* Having issue specifically with the Harwell Campus Oxford Roundtrip ticket. Ticket says no stage coach which google defines as a horse driven carriage. So far so good. App keeps routing me via 300 and ST1 but ticket does not work on 300. Why is that? **Developer response:** Good afternoon, the app will route you to the closest point you have selected in Oxford, so if you generalise your destination, the App will suggest services to get you as close as possible. If you specify where you are going to in Oxford, the App should provide a more clear route. Hope this helps! ### 1/5 — Unreliable to deceptive *2024-09-11* My bus (the ST1 in Oxford) has had the wrong timetable for two weeks, and this week has had the timetable entirely removed. It’s still running. It’s routinely impossible to track buses - they simply appear sometimes. This is especially the case at starts and ends of the route. Live tracking is unavailable on this app sometimes when it is possible to track them on third-party websites. **Developer response:** Good afternoon, this is something that has now been rectified and the correct information is now being displayed. Please accept our sincere apologies for any inconvenience caused. ### 1/5 — Delays and no bus for almost an hour bus X3 *2024-06-03, version 66* Always late, copse lane been waiting from 07:15 till 08:56 still there is no bus. ### 1/5 — Bus lateness *2024-02-08, version 58* Buses running in blackbird leys to oxford railway stn are running at random timings as compared to the schedule ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect but… *2025-10-06, version 101* Really good app used it for ages, good for tracking the bussed live positions and the qr code passes are super helpful. I just wish that active service updates would push a notification if it affects either a favourited stop or route as sometimes it’s easy to forget the service updates or not knowing until it’s too late. If this is already a feature and I don’t know about it then there is nothing wrong with the app. ### 5/5 — Useful *2025-03-17, version 86.1* Once you get the hang of it, it’s very useful ### 5/5 — The best *2024-12-13, version 79* Good ### 5/5 — Best ever *2024-07-05, version 69* Best app ever. I can now sit in the pub until exactly the time the bus comes without sitting at a bus stop in the pouring rain ### 5/5 — The only way to get into Oxford is by using you.👍 *2024-06-20, version 67* 👍 ### 5/5 — Indispensable *2024-03-19, version 61* Excellent app ### 5/5 — Thames Travel buses are amazing! *2024-02-10, version 58* The app is really accurate, the driver was waiting until the time according to the timetable was spot on, and for a person was running to catch the bus. Lovely, nice people, it’s great to have an option to leave the car home for a day, and take the bus ### 5/5 — Bus company *2023-06-20, version 43* The best company in Oxford ### 5/5 — Very good app *2023-05-18, version 41.0.3* Gives you great information about your busses ### 5/5 — Review *2023-04-22* Great! If I’m out with my gran children and want to know when the next bus is coming instead of checking those old times tables I can use this app, only one thing sometimes buses disappear this isn’t the apps fualt just letting you know. **Developer response:** Thank you for your kind comments, it is good to hear you find the app useful. A bus would disappear from the app either because the signal is lost or there has been a service cancellation following a technical issue or other incident. We are always working to improve the accuracy so thank you for the feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*