# Oxford Tube: Plan>Track>Buy — user reviews > 69 indexed App Store user reviews of Oxford Tube by Stagecoach Group plc, rated 4.30/5 from 210 ratings. - Source: https://appshunter.io/ios/app/oxford-tube-plantrackbuy/id1484055540/reviews - App overview in markdown: https://appshunter.io/ios/app/oxford-tube-plantrackbuy/id1484055540.md - Rating breakdown: 5★ 161 · 4★ 10 · 3★ 5 · 2★ 4 · 1★ 30 ## What do users think of Oxford Tube? Overall sentiment: negative **Pros** - 🚌 Regular and reliable bus service - 💺 Clean and comfortable seats - 👨‍✈️ Competent and professional drivers - 🌙 Good day and night timetable coverage - 👍 User-friendly interface design - 📍 Live bus tracking capability **Cons** - 🐛 Frequent app crashes and freezes - 💳 Payment processing failures despite charging - 🎫 Tickets disappear after activation - ⏱️ 15-minute ticket expiration too short - 📍 Inaccurate live tracking and bus location data - 🗺️ Incorrect stop and route information - 🔐 Login and authentication issues - ⚠️ Outdated route and schedule information - 🔄 Return tickets not displaying properly - ❌ Cannot activate purchased tickets - 🚫 Payment declined despite correct details - 📱 App unresponsive and slow performance - 🔗 Broken links and poor instructions - 💰 Charges for failed transactions - 🆘 Poor customer support responsiveness **Commonly reported bugs** - Tickets disappearing upon activation - Payment failures that still charge users - App crashing during journey planning - Login failures and account lockouts - Live tracking showing incorrect bus locations - Return tickets not displaying in purchase history - App unresponsive on Wi-Fi connections - Search functionality spinning indefinitely - Incorrect stop recommendations in journey planner - Multiple charges for single failed transaction - Tickets not loading after successful payment - App freezing when selecting stops - Route information missing for new routes - Buses appearing to drive through incorrect locations - Date picker resetting to wrong dates - Credit card payments being declined incorrectly **Most requested features** - Two-factor authentication for secure payments - Extended ticket validity period beyond 15 minutes - Improved live tracking accuracy with route indicators - Clear route and stop labeling on map - Mobile-optimized website for ticket booking - Better return ticket visibility and management - Advance notifications for route changes - Ticket area coverage map functionality - Support for 24-hour time format clarity - PDF/QR code alternative to app-only tickets - Offline ticket access capability ## Newest reviews (17 of 69) ### 2/5 — Do not rely on any time *2026-03-07, version 4.44.0* Bus gps are not reliable, 2 out of 3 times buses don’t show up ### 2/5 — Poor Service *2025-09-17, version 4.40.0* Drivers’ attitude are remarkably terrible. ### 2/5 — No link *2025-04-02, version 4.36.0* Instructions in app say go to link to buy ticket but there is no link shown. When you go buy it just sends you back to App Store to open app. Useless instructions. ### 2/5 — Inaccurate - desperately needs updating *2025-03-21* This app used to work, mostly. It was sometimes difficult to buy tickets through the app, and the full screen refreshing made it buggy to select a stop, but it worked. I used it to track the live buses. With the addition of new routes to the Oxford Tube service, this app doesn’t even do THAT properly anymore. It is poor. There is nothing telling passengers which route a bus is on. This is a basic necessity for the app, and it’s missing. The real-life signs are now inaccurate, so I use the app. In the app, you can see a bus is on the move, but there is NO WAY to tell if it is actually going to come to your stop until it does - or doesn’t. You can no longer plan a journey efficiently. It makes boarding in London incredibly difficult. If you go to Notting Hill Gate, for example, you could end up having to wait 45 minutes as two go the other way (unexpectedly) - even though there is no signage to inform you that this has changed. The alternative is giving up and travelling to Victoria every time. In addition, the new route isn’t even visible on the app yet. It’s not been programmed in - or if it has, it’s been done poorly. Buses regularly look like they’re driving through the middle of nowhere. I’d be happy to update the review when it’s fixed, but as it stands, this is awful. Especially as you can activate a ticket (for 15 minutes) while queuing and then find out the bus that’s just arrived is on the wrong route. That’s unfair to customers. Surely there are only 3 major steps to fix this: 1) add in all the new stops, 2) programme in the new routes as a list of stops, 3) tag each bus with the route they are on as soon as they set off. If there is a feedback team I will happily talk to you about this. Please fix it. The current state of the service is putting me off, as a customer, and I am turning towards the trains instead. If the Oxford Tube app accurately informed me of the buses and the routes they were on, I’d be able to work around the inaccurate signage and would probably use the service more again. ### 1/5 — Can’t use *2025-03-21, version 4.35.0* The app seems like break down after I paid for my tickets😂 the money is out but the app is loading and loading for a day, I’m not sure if I can take the bus successful or not tmr… ### 1/5 — Horrible Horrible app. *2025-03-06, version 4.35.0* Apple Pay payment failed 4 times on the app, prompting me to retry. Then later charged me for all the failed attempts and sent me confirmation emails. App is so useless you can’t even load the tickets I I was charged for. Rather pay more and take the train. ### 1/5 — Card charged but no tickets *2025-02-01, version 4.34.0* App charged me for 2 tickets, claimed that "Payment failed" and did not give me the tickets. Customer support is only available via email. ### 1/5 — Poor information and unclear UI *2025-01-05* Heading to Oxford from Marble Arch, the app tells you to get on at the stop on the wrong side of the road, which is confusing. Then once you’ve bought a ticket it doesn’t appear unless you go to the buy again screen, which doesn’t make much sense. Once I got on, people were just buying tickets on the bus anyway, so I won’t be using this app in future since it’s pointless ### 2/5 — Terrible *2024-12-26, version 4.33.0* Who had The stupid idea that tickets would expire after 15 mins? And just how do returns work? Answer: they don’t. I’ve had very boxing frustrating day and both advertised to hone lines were unanswered. ### 1/5 — Rubbish unintuitive and inaccurate *2024-12-13, version 4.32.0* Rotten app. ### 2/5 — Incorrect directions *2024-12-10* Ticket buying works, but the instructions about where to catch the coaches using the ‘plan your journey function’ is not accurate. I used the ‘plan your journey’ function of the Oxford tube app to understand my route from London Marble Arch to Brookes University. The app said to catch the coach from bus stop ‘R’, and after waiting and seeing two Victoria bound coaches stop nearby, I asked a driver where I could catch the coach to Oxford. He pointed out the correct stop (‘14’) on the other side of Park Lane. As a result I missed the bus. ### 1/5 — Ticket area coverage not displaying *2024-12-02, version 4.32.0* Dayrider ticket area coverage map is not opening on any of the day ticket. Please fix it. I am using Iphone 16 pro with latest stable build. ### 1/5 — Buying tickets *2024-10-29, version 4.31.0* Don’t try to use the app! You need a password and can only get this through your ‘Social Provider’. Waisted 30+ minutes! ### 1/5 — Poor service, poor website *2024-10-27, version 4.31.0* Terrible consistency - waited for over an hour for a bus which was meant to arrive in 5 minutes. The app only allows you to activate a ticket for 5 Minutes so beware. ### 1/5 — Thumbnail doesn’t match Livery *2024-10-10, version 4.30.1* Thumbnail doesn’t match Livery ### 1/5 — New App with useless out of date information. *2024-09-21, version 4.30.0* The oxford bound section between Marble Arch and Shepherds Bush is cancelled today, 21st Sept, so Oxford bound travellers must travel to Marble Arch to catch the bus. BUT THERE IS NO INFORMATION ON THIS ON THE APP, NOR AT THE SHEPHERDS BUSH BUS STOP. PATHETIC!!! ### 1/5 — never got my ticket, still charged *2024-09-20, version 4.30.0* I paid for a return ticket, it said ‘payment failed’, yet I was still charged and not given a ticket? ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible to Purchase a Ticket *2026-07-31* Payment fails every time. Tried Visa, Mastercard, Debit Card, ApplePay, Apple Cash. It’s funny that they give a discount for using the app. Pretty safe offer since the app makes it impossible to purchase! (20% savings if you figure out how to buy!) ### 1/5 — Sucks *2026-07-19* Purchases do not go through. ### 1/5 — completely unusable *2026-05-27* impossible to make any purchases, never goes through ### 1/5 — Wrong information and delays *2025-11-27, version 4.42.1* The app states bus stop M at Notting Hill Gate but its bus stop N. And there are delays meaning my ticket is expiring. ### 1/5 — Can’t buy Over 60s ticket *2025-10-23, version 4.41.0* The Over 60s ticket option is difficult to find and even when you do manage to select it, the app charges the full fare. It’s a scam! ### 1/5 — App has made ticket activation stressful *2025-08-27, version 4.39.0* There seems to be a bug which makes tickets disappear on activation. Each time I have had to ask the driver for help to retrieve it. I get the impression I am not the only passenger to have this problem. I never used to have this issue. ### 1/5 — Very slow app *2025-07-31, version 4.39.0* Very slow app and return tickets not easily seen ### 1/5 — Is this app ever working? *2025-07-16* It’s a good travel option I use regularly but the app is since years a bit a joke. Live map can’t be trusted as you never know it’s correct or not. Since the last update cannot even login anymore. Really sorry to say this but how can a serious business not being able to get this app working? Especially at this modern day. I hope one day it can be an asset rather than a liability. Never then less the busses are in great shape for this route. ### 1/5 — Way too confusing *2025-05-26, version 4.37.2* Assumes that the buyer knows it all and has full trust in the company. I don’t. What time is 03:45? To me it’s in the middle of the night but I have a feeling they mean pm. Please stop trying to be cool and provide required info so people know what they’re buying. ### 1/5 — App does not work *2025-04-22* App doesn’t work to buy tickets and constantly bugs. Customer service team have been super helpful in refunding tickets that haven’t worked so I can take alternative transport, but I keep having to pay the more expensive on bus fair as my app doesn’t work to purchase pre travel :( ## Most praised reviews (10 highest-rated) ### 5/5 — easy to use *2026-07-06, version 4.46.1* easy to use ### 5/5 — Excellent services *2024-03-11, version 4.23.0* Buses arrive very regularly. Buses are driven by competent drivers. Seats are clean and comfortable. Timetable ensures that busses serving both Thornhill Park and Ride and Notting Hill come regularly both day and night. ### 5/5 — Excellent London-Oxford service. *2023-06-24, version 4.14.0* Best service onboard. Allows me to go visit my student daughter with comfort and flexibility. ### 5/5 — Driver *2023-06-17, version 4.14.0* Driver speeding not god ### 5/5 — Lost wallet *2022-09-28* I left the above about four weeks ago. I notified various entities including transport to London. One week later stage coach contacted me to say my wallet have been found intact nothing removed and I received it back again at the exit reception team in Cowley! Thank you Oxford Tube ### 5/5 — Was good but now defunct *2022-03-16* The new app was great until card providers brought in the need for 2 factor authorisation which this app doesn’t support. I can no longer purchase tickets on the app because all my cards get declined. This is not an issue with my cards I am told by my card providers. Please fix this otherwise there is no point having the app! Ps tried to report this using your phone and when I try to send the message it resets the form. 😩 ### 5/5 — Bust tracking! *2021-05-01* Really impressed with the new app - You can track the busses! The dream comes true… ### 3/5 — Great coach service - poor app *2026-07-03* I was initially confused by the journey planner in the app, which is badly implemented. I had tried searching for a journey a dozen times. I’ve tried and retried. Oxford to London Victoria Coach station. I’ve tried entering post codes or allowing it to use my location. Each time “No routes found”. Once you know it works only with the station names, the planner works ok - but this is counter-intuitive - given that the app lets you search using your current location. Once you’ve got past the app and are on the coach itself, the service is very impressive indeed! ### 3/5 — Ergonomic but lacks live tracking *2025-09-08* The app is user friendly it’s easy to navigate but there is a glitch which doesn’t show activated tickets in an open window but instead the live ticket is hidden and require few extra clicks Soto be able to show the valid ticket to the driver. This is not a big issue for me but perhaps you would want to know that as you paid a lot of money to some IT business to develop you a reliable app. The biggest issue I have with the app is that live tracking of coaches does not seem to be reliable and that would be helpful to fix please ### 3/5 — Doesn’t work with Wi-Fi *2023-03-30, version 4.12.1* Okay app, apart from the Wi-Fi on the bus blocks it from working…. You have to turn off Wi-Fi on your phone switch to G4 and then use it. Nuts! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*