# oxio Wi-Fi — user reviews

> 9 indexed App Store user reviews of oxio Wi by Plume Design, Inc., rated 3.00/5 from 15 ratings.

- Source: https://appshunter.io/ios/app/oxio-wi-fi/id6747781925/reviews
- App overview in markdown: https://appshunter.io/ios/app/oxio-wi-fi/id6747781925.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 3 · 1★ 5

## Most critical reviews (9 lowest-rated)

### 1/5 — Impossible to sign in

*2026-01-04*

The app doesn’t work

**Developer response:** Hi, Mary Jean! Looks like you need assistance from our technical support team. Our teams are available 7 days a week from 8am-10pm in every time zone we serve. You can find our support methods here: https://oxio.ca/en/support . Cheers! - Sandra oxio

### 1/5 — Mauvaise interface

*2025-12-31*

Le bouton pour contacter le support technique ne marche pas

**Developer response:** Vous pouvez aussi nous rejoindre ici: https://oxio.ca/fr/soutien
- Thierry

### 1/5 — Customer support

*2025-11-20*

There’s no way to talk to a customer executive which makes things difficult

**Developer response:** Hi, Varsha! There are alternate ways to connect with our customer care team and technical support. Our teams are available 7 days a week from 8am-7pm in every time zone we serve. You can find our support methods here: https://oxio.ca/en/support . Cheers! - Sandra oxio

### 2/5 — Glitchy

*2026-05-11*

“Contact support” button doesn’t work at all

**Developer response:** Hi, Kerry! We'd like to learn more about the issue you're experiencing, so please connect with our support team by chat or SMS! 

SMS 📱 - Drop us a text at 1 (877) 799-6033.
Live chat 💻 - Connect with us using our online chat at https://bit.ly/4stQiY9

Cheers! - Sandra oxio

### 2/5 — Confusing and glitchy

*2026-04-11*

The “contact support” button simply doesn’t work for me, I carefully pressed it multiple times, and nothing happens (everything else I do on my phone works fine). It also makes you pivot between their website and the app for setup instructions which is bizarre especially for an app you’re forced to download for the service to be setup.

**Developer response:** Our app development team appreciates this feedback, Wunduu! Thank you! - Sandra oxio

### 4/5 — Dark Mode Please :)

*2026-03-28*

I hope they implement a dark Mode in a future release. The white is hard on the eyes especially in dark environments. Overall great app though :)

**Developer response:** Our app developers appreciate your feedback, Neo! Thank you very much for your review! :D - Sandra oxio

### 5/5 — Fonctionne très bien

*2026-01-23*

Sa me dit quand on essaie de se connecter et je vois tout mes appareils c’est facile de surveiller tout  quand à ceux qui disent le support technique marche pas faut juste aller sur leurs site directement ou les texter pour être diriger vers un agent

**Developer response:** Merci pour votre commentaire et votre note! 
- Thierry

### 5/5 — A good and minimalist app

*2026-01-11*

A high-quality app. Informative and easy to use. The design is decent, but for some reason the style feels more like the Cogeco website rather than Oxio. The firewall statistics also work well. I also like that connected devices are shown with real 2D images, for example Google Chromecast, but there is still a lack of variety in the images.

**Developer response:** We appreciate your feedback, John, and it will be shared with the app development team for future considerations. :)  Thank you! - Sandra oxio

### 5/5 — Like

*2025-12-31*

Good app, and good services

**Developer response:** We're feeling the love and appreciate your feedback, Budnyov! :D  Thanks so much! - Sandra oxio

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*