# OYO: Hotel Booking App & Deals — user reviews > 781 indexed App Store user reviews of OYO by ORAVEL STAYS LIMITED, rated 4.70/5 from 9,124 ratings. - Source: https://appshunter.io/ios/app/oyo-hotel-booking-app-and-deals/id988141624/reviews - App overview in markdown: https://appshunter.io/ios/app/oyo-hotel-booking-app-and-deals/id988141624.md - Rating breakdown: 5★ 7,706 · 4★ 736 · 3★ 285 · 2★ 70 · 1★ 327 ## What do users think of OYO? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 🚀 Easy to use app - 💡 Innovative booking features - 😊 Positive overall experience **Cons** - 🐛 Booking issues and errors - 🤬 Poor customer support - 💰 Misleading pricing and hidden charges - 🏨 Inaccurate hotel information and listings **Commonly reported bugs** - Booking cancellation and refund problems - App crashes and login issues - Incorrect room and amenity details **Most requested features** - Improve booking confirmation and communication - Enhance customer support and issue resolution - Provide more transparent and accurate pricing - Ensure hotel listings match actual properties ## Newest reviews (18 of 781) ### 1/5 — Waste of time. I have been trying to cancel booking AEET1096. I am not receiving any OTP codes. *2026-05-27, version 12.7.6* Installed this on my iPad as the android app is also useless. I can’t cancel my booking which I initially tried to do with a phone call on 25 May at 18:30 BST. On both apps, it shows no bookings but when I go to the help section and enter the above booking reference it appears with an inflated price from the emails I have. Emails get bounced back as spam or DMARC issue. I’ve tried both iPad and android apps and both are flacky. Please accept this comment as confirmation that I am cancelling my booking. ### 1/5 — Aht Aht *2026-05-26, version 12.7.6* The staff is rude. Don’t no TV work in this entire place. WiFi goes on vacation. Management is awful. Part 2. I am unable to make contact in regard to my review per your email. It keeps circling back to nothing. No WiFi. Roaches. Wires hanging out of the walls. I have pictures on my phone ### 2/5 — Not Good *2026-05-24, version 12.7.5* Not as Good as it was shown in the picture and details. They charged me more than OYO Price and 400 extra just for late check out ### 1/5 — SCAM *2026-05-21, version 12.7.5* This app is a total scam, takes your money when it says card information is only to secure booking. No answer when you call to cancel and then the calls disconnect. Avoid. ### 1/5 — انتبهوووا شركة نصابة وبياخدو الفلوس منك ومافي فنادق *2026-05-20, version 12.7.5* انتبهوووا شركة نصابة وبياخدو الفلوس منك ومافي فنادق ### 1/5 — Nope *2026-05-15, version 12.7.5* By far the worst platform I’ve ever used. ### 3/5 — Special Offers *2026-05-08, version 12.7.5* New app update does not allow for choosing special offers or select a promotional code. Could you please fix? Thanks ### 1/5 — Horrific *2026-05-08, version 12.7.5* Completely agree with the previous user. Prices are great! App is the worst experience. You are looped in to never ending cycles and will not be able to get any issues resolved ### 1/5 — Terrible *2026-05-05, version 12.7.4* I booked a room in El Paso Texas for a concert back in January. When I got to the hotel they told me that the room I booked was going to be renovated and that OYO contacted me and they didn’t have a different room available. Never got a contact. I ended having to go to a different hotel to pay four times was much. Now I can’t even get in touch with customer service to get me get a full refund. Part2: how do I get in touch with this company Dia? I have been on the phone with OYO rooms and the hotel. Both are saying it was it is the other to do the refund. ### 1/5 — Ngga jelas *2026-05-05, version 12.7.4* Uang saya ngga balik padahal udh ngajuin pengembalian dan pembatalan pemesanan ### 1/5 — On behalf of owner *2026-05-01, version 12.7.4* Why is the booking option for our property dkualawaterfront @ rompin was reactivated? Trying to call oyo to speak focal keep getting rejected. We have filed for deactivation since feb 2023. Suddenly today we got all the incoming booking despite having no available room. Please reach out to us since we cant reach you. ### 1/5 — Penyelesaian masalah *2026-04-28, version 12.7.3* Penyelesaian masalah penipuan oyo. Sudah paid tapi penginapan scam, tidak pernah ada di lokasi. Ketika di follow up, minta foto dilokasi. Sedangkan posisi saya tidak mau buang2 waktu, by google review sudah jelas. Unistall ### 1/5 — merugikan *2026-04-27, version 12.4.2* booking lewat apk, payment lewat alfa. pas sampe penginapan, status booking an saya di refund sama sistem. galama saldo dibalikin berupa rupe wallet, gabisa di tarik, cuma bisa dipake buat booking room lagi. saya coba booking lagi lewat apk, dengan harga yg lebih murah. BUT …… gak bisa di pake dongggg🤣 dan ilang saldo rupe wallet nya😅 walaupun ga seberapa, tapi bener2 merugikan sekali. tolong di luruskan ya min, itu saldo saya ilang kemana😅 ### 1/5 — Banyak penipuannya, gabisa di refund *2026-04-24, version 12.7.1* Di aplikasi banyak yang nipu misal nemu yang bener harganya pun selalu ga sesuai dengan yang di aplikasi, udah di bayar ternyata tempatnya gaada, udah telpon ke cust service juga gaada penyelesaian, malah ngabisin pulsa doang. kacauuu ### 1/5 — Worst experience *2026-04-20, version 12.7* Oyo allowed me to book and pay to a hotel in Dwarka Delhi . I paid through Gpay but when I reached hotel, receptionist asked me to cancel the non refundable booking first and make to pay in cash. I denied , then he said sorry sir our rooms are full. Worst service, if it is full why would they allow to make booking via Oyo and do this cheap tricks. I fed up with the receptionist and left the hotel cancelling the booking. ### 1/5 — Judul *2026-04-16, version 12.7* Respon lambat ### 1/5 — nol *2026-04-10, version 12.6.3* ehh maaf mas,eehhh maaf mass,kebanyakan maaf, ### 1/5 — PENIPUAN BERKEDOK HOTEL *2026-04-09, version 12.6.3* Tombol refund ga guna, kode OTP udah di setting biar gagal refund. Makan tuh duit haram gua ga ikhlas! ## Most critical reviews (10 lowest-rated) ### 1/5 — Rush app and service *2026-08-13, version 12.8.8* Can’t even speak to anyone. Cant get the OTP to come through. Trying camel no one speaks on phone. Just options given and no one on the other end. ### 1/5 — its a scam *2026-07-12, version 12.8.5* no hotel on the location no customer service they stole my money ### 1/5 — no support I got scammed *2026-07-03, version 12.8.5* I went to the place of the hotel… no hotel no answer from the owner neither from oyo support got scammed… ### 1/5 — First time using it and the last time *2026-07-01, version 12.8.5* Signed up and reserved a hotel. When I got there, the air conditioning kept beeping as it changed between fan speeds. Automatically, there were pubic hairs and yellow spots on the off-white sheets sheets. I called support several times. In the end, there was no follow up and no resolution. ### 1/5 — Misleading listing and zero accountability *2026-06-24, version 12.8.3* Booked a 2-night stay through the app, and it turned out to be one of the worst hospitality experiences I’ve had. The room was filthy, with dirty linens, faulty plumbing, and none of the amenities advertised on the app—no TV, no Wi-Fi, and no parking. To make matters worse, I had no choice but to spend the first night in those conditions and park my car nearly 300 meters away on the roadside beside a highway. When I contacted customer support, I had to call twice, spend over 30 minutes on the phone, and submit multiple photos as evidence. Despite all that, the best resolution offered was a 30% OYO credit. The support team’s commitment to resolving the issue was even more disappointing than the condition of the room itself. I rejected the offer, checked out early, and left with a valuable lesson: never trust OYO’s listings at face value. I certainly won’t be booking with them again and would caution friends and family to think twice before doing so. ### 1/5 — Customer service is useless *2026-06-16, version 12.8.2* Not able to connect for any issues too longer waiting time. ### 1/5 — Horrible *2026-06-15, version 12.8.2* I was currently stay at the OYO and decided to go ahead and book another day .. i didn’t realize tha i had booked for the same day and couldn’t figure out how to change the date so i quickly cancelled.. get a email saying i will not be able to get my 72$ back “why” everytime i call u can barely understand the the person and they cut you off without you you finishing what you called about .. the only reason using this ****is because the hotel in not handicap accessible my wheelchair in the office to use my Tapp pay ### 1/5 — sistem ngaco *2026-05-30, version 12.8.0* sistem lu yg gk konek sama hotel smpe akhirnya ditolak check in. Terus refund gk bisa dalam bentuk cash. Ngaco lu ### 1/5 — Penipuan *2026-05-29, version 12.8.0* aplikasi penipuan yang gabisa refund uang kembali ,jangan sampai instal apk ini udah 2 kali ketipu dan sudah kapok kalo ada bintang penilaian yang lebih jelek aku kasih ### 1/5 — Terrible app *2026-05-28, version 12.7.6* Trying to get Customerservice just keeps running you in circles; you have to pick options from the menu and it never gets you to an agent. I’ve been waiting for a refund on an unacceptable stay for over a year. I have at least five stays missing and I can’t see any way to add them on and I can’t contact anyone to get help. I’ve tried the phone number and no one answers. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional service *2026-08-22, version 12.8.9* I am so pleased to be part of the OYO family. ### 5/5 — Viraj *2026-04-11, version 12.6.3* Mummy ### 5/5 — Sunday *2026-02-23, version 12.4.3* اشكر الموظف عبدالله المالكي الاستقبال حيث تعامله راقي وخدوم الله يبارك في مساعيه وهو من حببني في الاقامه بالفندق واشكر الاخوان كلهم اللي في الاستقبال ### 5/5 — Thanku *2026-02-07, version 12.4* Awesome was able to book super fast ### 5/5 — ERROR MULU AJG *2026-01-25, version 12.4* Gabisa bekerja aplikasinya tol*l, berasa ga berguna ini aplikasi ### 5/5 — Professional services *2026-01-22, version 12.4* I am happy to choose YOY when it comes to booking hotel. All my expenses up to date are very satisfied. ### 5/5 — Nice *2026-01-19, version 12.3.3* Good room , cleaning , bike parking Near to restaurants All are good ### 5/5 — رائع جدا *2025-12-29, version 12.3.3* جدة ### 5/5 — Mount Everest *2025-09-14, version 12.2* Very good ### 5/5 — Accurate *2025-07-28, version 12.1* Easy Booking accurate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*