# P3 Mobile — user reviews > 78 indexed App Store user reviews of P3 Mobile by Purple Communications, Inc., rated 4.10/5 from 291 ratings. - Source: https://appshunter.io/ios/app/p3-mobile/id432523572/reviews - App overview in markdown: https://appshunter.io/ios/app/p3-mobile/id432523572.md - Rating breakdown: 5★ 196 · 4★ 23 · 3★ 12 · 2★ 11 · 1★ 49 ## What do users think of P3 Mobile? Overall sentiment: mixed **Pros** - 🚀 Incredibly fast interpreter connection (5 seconds vs 60+ seconds) - 👍 High-quality ASL interpreters with excellent skills - 👍 User-friendly and modern app interface - 💡 Video message feature for missed calls - 💡 Dual account login capability - 💡 Voice Carry Over (VCO) feature for hard-of-hearing users - 💡 Spanish interpreter availability - 🔔 #AlwaysOn guaranteed call notifications - 📞 Point-to-point calling capability - 🎨 Light and Dark theme toggle - 🔍 Number lookup Google Search integration - 📱 Works on WiFi and cellular data **Cons** - 🐛 App crashes frequently after updates - 🐛 App won't display incoming calls despite light signals - 🐛 Missed call notifications not appearing - 🐛 App freezes during video calls - 🐛 Login issues and auto-logout problems - 🐛 Video quality blurry or frozen - 🔋 Excessive battery drain during calls - ⚠️ Incompatibility with new iOS versions - ⚠️ Long wait times for interpreter connection (evenings/weekends) - ⚠️ Unqualified interpreters reported - ⚠️ Poor technical support response times - ⚠️ Horizontal screen orientation removed - ⚠️ Audio from caller voicemails plays through speakers - ⚠️ Automated/emergency calls don't route through interpreters **Commonly reported bugs** - App crashes on iOS 16.1 and newer versions - App won't open or closes immediately after opening - Login credentials not remembered despite 'Remember Me' option - Incoming calls not showing notifications or alerts - Missed calls not appearing in call history - App freezes during video calls after 2-5 minutes - Cannot load contact names or numbers - Call button not functioning - App closes unexpectedly when other apps are open - Voicemail messages cut off or not received completely - Unable to answer calls despite notifications - Video interpreter freezes mid-call - App incompatible with iOS 10.1.1, 12.5.7, 16.1 - Dialing info box closes before connecting - Cannot connect to customer service **Most requested features** - Picture-in-picture mode - Vibration alerts for incoming calls - Slow and fast forward buttons for signmail - iPad app version - Call blocking feature (advertised but not findable) - Integrated Purple Mail into main app - Horizontal screen orientation option - Customizable signmail on tablet and mobile - Better background app connectivity - Incoming call popup with Accept/Decline buttons - Camera view switch icon ## Newest reviews (10 of 78) ### 2/5 — Not Great. *2025-02-01, version 5.8.2* App isn’t working and not catching immediately when leaving a message on time, missed the half of voicemail. ### 2/5 — Purple 3 mobile *2024-12-29, version 5.8.2* P3 mobile is a problem shutting off and not working on my iPhone and please fix it immediately update. Thanks ### 3/5 — The least good of the three remaining companies *2024-04-19* Unlike ZVRS with whom they merged, Purple’s self-certification options acknowledge speech disabled users who qualify to use VRS interpretation services. However, I had the following problems with Purple/Z: 1) Contact photos can only be saved and are only displayed by this mobile app but not the desktop app 2) When hearing callers leave messages through the interpreters, the original audio of the caller’s voice plays through the device speakers unless they are muted (live calls have no audio; only messages). I ported to GlobalVRS where I didn’t have to mute my device speakers just to not be distracted by speech I can’t understand. 3) Automated calls from my area’s emergency public notification system, my pharmacy, and other services NEVER came through the interpreters. 4) Interpreter wait times were the longest with this service, particularly in the evenings and on weekends. This prevented me from verifying my number via phone call for many services. On a more positive note, I had a helpful account manager both when I was on the Z side and when I returned to Purple when GlobalVRS went outta business in 2023. Sivo also helped me tremendously with some non-signers who wanted video calls with me. I still dial-around from Convo a few times a year to reach those individuals. But my account manager did say I must make minimum one call per month or my account would be closed. So I voluntarily called customer service and had them close it. There’s a lot of room for improvement though. They really should expand their self- certification options to include ASL-fluent hearing signers without speech disabilities. Global did not exclude the hearies. The FCC allows point-to-point-only VP numbers to be issued to hearing signers. Clearly it’s not an issue of FCC rule compliance. ### 3/5 — App problem on mobile phone as iPhone *2023-05-31* This app kept closed down every time I open this app and closed down right away on mobile phone so please fix it to prevent this app to shut down on any mobile phone as traveling reasonably ### 2/5 — Kept on crashing *2023-04-03, version 5.7.1* After the update my app have been crashing 5 seconds after I open the app or answer the calls. Fix please. ### 2/5 — Issues *2022-10-26* I’m starting to have issues opening the app. When I try to open it kept close and wouldn’t let me use them at all for couple days now. I tried to check see if there’s any updating needed but I don’t see it and I tried to delete the app and reinstall nothing works. Please fix the problem. Thank you ### 3/5 — App keep crashing *2022-09-27, version 5.6.4* I’m on 16.1 ios, but somehow i trying to come in the app and it keep kicking me out. Please fix it ### 5/5 — Óscar *2022-09-02, version 5.6.3* Oscarcerrato ### 3/5 — Please fix on your end *2022-05-04* Please fix on your end. Update the app. VRS keep frequent not able to see me at all everytime I try make a call. Using this app on iPhone 13 Pro Max and it’s always updated. ### 1/5 — Didn’t receive calls and didn’t show up any missed calls *2022-01-05* I get email that I got the calls but it doesn’t show any calls in my 3 devices. I kept misses all very important calls. They all think I ignore the calls which are appointments. All notifications are on and nothing changes. It doesn’t show any history calls too. I only knew by emails or whenever I call back to report the complaint. Unfortunately, they did called. I ending up looks bad and gotten trouble for that. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won't show when receiving calls *2025-11-15* When the light-signal flashes, app won't display calls. Very frustrating when doctors, etc call me and I want to answer asap. The app is only good for placing calls. The signmail need a slow and fast forward buttons. ### 1/5 — Patricia Ochoa *2025-04-09, version 5.9.1* Pochoa63@ ### 1/5 — Bad service *2024-12-25, version 5.8.2* Interpreters unqualified ### 1/5 — Technical Support *2024-04-29* I am on hold for next available for more than 30 minutes and continue waiting…. It is 6 pm CST. It’s operational hours 8am to 8pm CST. A few days ago it announced to tell us to sign out then sign in, it upgrades. I did it and it gets worst operation. I missed the calls by no alert and got call messages later. Still waiting for technical support……………………….. ### 1/5 — Need to be updated *2024-04-04, version 5.8.1* I only receive text messages from someone who calls me for calling and hung up for videophone. Not from purple 3 app on iPhone. I have to call them back afterwards every time I receive the hung up text message. Please fix it seriously. I never receive accept or decline screen notifications on purple 3 app. I use this purple 3 for my grooming dog business. Thanks ### 1/5 — App crashes iOS 12.5.7 *2024-01-20, version 5.8.1* After updating to the latest update, it no longer load. Is there a way to go back to the previous working before? ### 1/5 — App crashes after update iOS 16.1 *2022-10-26, version 5.6.4* After updated to iOS 16.1, this p3 app keep crashed. Tried uninstall and reinstall same issue. Please fix the p3 app to work with current iOS 16.1 asap. ### 1/5 — Not working with new iOS 16.1 *2022-10-25, version 5.6.4* P3 mobile work fine when I use iOS 16 but when I upgraded iOS 16.1, this app crashed. ### 1/5 — Does not work on the new iOS version *2022-10-01* Every time Apple releases a major iOS upgrade, the P3 app doesn’t work for the next few weeks. Why? They did not test the new unreleased iOS in advance. This is frustrating, and it happens on the major iOS upgrade annually. No offense but I give grade F to the developers and the software management team. ### 1/5 — Taking to long *2022-02-03, version 5.5.6* Interpreters taking forever to pick up when I called. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-10, version 5.9.5* Best ### 5/5 — P3 vrs *2026-03-11* I’m happy with my performance and consistently click faster than others. ### 5/5 — Glenys *2025-07-02, version 5.9.1* Martinez ### 5/5 — Set up on iPad *2025-04-14, version 5.9.1* Please set up on iPad ### 5/5 — Incredibly fast connection *2025-03-13* Incredibly fast connection to ASL interpreters while other providers wait times for interpreters takes more than 60 seconds. Connecting with ASL interpreters within 5 seconds blew me away. High quality communication as well as technologies provided. ### 5/5 — Awesome!!! *2025-02-19* My best friend told me that P3 Mobile would give me everything for free. So I thought, if I can get everything for free, that would be amazing. Then they gave me a free iPad and I didn't know if it was real or fake, but it's real and amazing. However, first, you need to pass a test, that's how you get everything for free. It's worth asking, and there's an interpreter to help. I wish I could repay my friend for giving me a free iPad, thanks to him, it was amazing. Trust me, you will see how amazing it is. And I don’t care if you think, believe, or not that’s your choice ### 5/5 — Patricia Ochoa *2025-01-15, version 5.8.2* Pochoa63@ ### 5/5 — Purple communications *2024-10-23* Best interpreters hands down and haven’t had any problems with software ### 5/5 — Amazing! *2023-11-11* I absolutely adore Purple. It’s been life changing. I’m late deafened and still learning ASL. The interpreters have always been incredible: friendly, kind, supportive, professional. They also know how to sign well which I know has been an issue with other interpreting services. The app is easy to use and straightforward. I only wish people could call me using the app, but maybe that’s something I need to learn to set up rather than something with the app. ### 5/5 — Judemoore deaf purple *2023-08-14, version 5.7.3* Purple Ilke that Mickey Disney cruise family momma Taylor Joshua Jude Michael --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*