# Pacific Blue Cross Mobile

> Health benefits management and insurance purchasing app. (iPhone/iPad app by Pacific Blue Cross.)

- Source: https://appshunter.io/ios/app/pacific-blue-cross-mobile/id589013214 (this page in markdown: same URL + `.md`)
- Developer: [Pacific Blue Cross](https://appshunter.io/developer/473754557)
- Category: Medical, Lifestyle
- Price: Free
- Rating: 3.80/5 from 33 App Store ratings · 153 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 47 MB
- Languages: American English
- Released: 2013-01-03
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pacific-blue-cross-mobile/id589013214/reviews.md

## What is Pacific Blue Cross Mobile?

The Pacific Blue Cross Mobile app helps you manage your benefits and improve the health & wellbeing of you and your family.
For travellers, the app is the fastest way to buy and manage Canada's most trusted brand in travel insurance. 

Features:
 • 	Review member coverage
 • 	Submit claims
 •     View claims history
 •     View your membership card
 • 	Find Insta-Claim providers
 • 	Find Preferred Pharmacy Network locations
 • 	Health & wellness tips
 • 	Buy travel insurance
 • 	Buy health & dental insurance
 • 	Easy login with fingerprint touch ID
 • 	Sign up for direct deposit
 • 	Contact us (travel emergency)

## Key features

- Review member coverage
- Submit and view claims history
- Access membership card
- Find network providers
- Buy travel insurance
- Buy health & dental insurance
- Health & wellness tips

## What do users think of Pacific Blue Cross Mobile?

Overall sentiment: negative

**Pros**

- 👍 Easy claim submission process
- 🚀 Quick reimbursement times
- 📱 Simple navigation for checking benefits
- 💾 Saves provider information
- ✅ Instant eligibility feedback on claims
- 🎯 Step-by-step instructions
- 📧 Email receipt integration

**Cons**

- 🐛 Frequent app crashes and freezing
- ⚠️ Slow loading times
- 🔄 Constant mandatory updates required
- 😕 Poor user interface design
- 🔐 Login and authentication issues
- 📝 Confusing claim form wording
- 🔍 Provider search functionality broken
- 📱 Text overlapping and display issues
- ❌ Inconsistent provider saving
- 🚫 Limited coverage options in app
- ⏱️ Long claim processing delays
- 🔧 Outdated technology (Touch ID only)
- 📋 Repetitive data entry required
- 🎨 Poor iPad compatibility
- 💔 Difficult account activation process

**Commonly reported bugs**

- App won't load or displays loading circle indefinitely
- Login fails or shows 'activate account' without activation option
- Provider additions don't save or save inconsistently
- Text overlapping and cut-off display elements
- Agree/consent button not visible or clickable
- Dropdown menus overlap and are difficult to select
- App crashes when submitting claims
- Biometric login (Touch ID/Face ID) not functioning
- Update process fails, preventing app access
- Benefits won't load after login
- Connection error messages despite working internet
- Duplicate providers appearing in list
- Claim categories blurred or unreadable
- iPad display issues with missing elements
- Password autofill causing login field errors
- Dark mode rendering text invisible
- Service offline errors on login
- Claim submission stuck on terms page

**Most requested features**

- Face ID and biometric authentication support
- PDF file upload capability (not just photos)
- Apple Wallet integration
- Mileage claim submission
- HSA claim submission via app
- Full-screen iPad support
- Automatic form field population
- Better provider lookup with provider numbers
- File upload beyond photos
- Dark mode with readable text
- Password save functionality
- Ability to delete old providers
- Multiple claims to same provider
- Out-of-province provider support
- Deferred update option
- In-app update feature (not App Store redirect)

## Recent user reviews (10 of 153)

All indexed reviews: https://appshunter.io/ios/app/pacific-blue-cross-mobile/id589013214/reviews.md

### 1/5 — Useless

*2026-07-08*

This app takes forever to load benefits—and that’s when it doesn’t just straight up error out altogether.  All of their “bug fix” updates either fail to fix the actual bugs or break it worse in new ways too.

### 1/5 — Useless

*2026-06-12*

Every time I have logged into this app, nothing ever actually loads - specifically the “benefits” pages.

### 1/5 — Frustrating

*2026-06-12*

The app still does not work with the. Recent update.

### 2/5 — Accessing benefits - spin spin spin

*2026-06-12*

Cannot access my benefits summary. Just spins and spins and spins. Can it be fixed?

### 2/5 — Not loading

*2026-06-11*

The app used to work great before but for the past few weeks nothing loads. I can login but when I click on my benefits it just keeps spinning and doesn’t load. Fix this problem please.

### 1/5 — Takes forever to load

*2026-06-11*

It literally takes several minutes to view my benefits

### 1/5 — Doesn’t load claims or benefits

*2026-06-10*

I’m not sure if this was a recent update - for the past couple of weeks this app no longer loads my claims or benefits, it sucks! Now I have to login in on my laptop to see my recent claims & funds left on my benefits! I’ve checked if any updates are available to get rid of this glitch but apparently my app is up-to-date. Can somebody please look at this! Thank you.

### 1/5 — Bugs, no fixes

*2026-06-09*

I haven’t been able to see my benefits for 3 weeks.  Apparently they are working on solving the issue.  That’s a loooong time to fix a bug!

### 1/5 — Terrible

*2026-06-09*

App won’t show me any of my benefits. Keeps telling me that there is a bad connection even with full 5g coverage and full WiFi bars.

### 1/5 — Won’t Load

*2026-06-06*

It keeps loading indefinitely and doesn’t work. Haven’t been able to check my benefits or claims.

## Frequently asked questions about Pacific Blue Cross Mobile

### What can I do with the Pacific Blue Cross Mobile app?

The app allows you to manage your health benefits, review your coverage, submit claims, and view your claims history. You can also access your membership card, find network providers, and purchase travel and health insurance.

### How do I buy insurance through the app?

The app provides options to buy Canada's most trusted brand in travel insurance, as well as health and dental insurance. You can easily navigate to the purchasing sections within the app.

### Is the app free to use?

Yes, the Pacific Blue Cross Mobile app is free to download and use. There are no in-app purchases or ads mentioned in the provided description.

### What are the benefits of using the app for travel insurance?

For travellers, the app offers the fastest way to buy and manage your travel insurance. It provides convenient access to policy details and purchasing options.

### Can I find healthcare providers using this app?

Yes, the app helps you find Insta-Claim providers and Preferred Pharmacy Network locations. This makes it easier to access services within your network.

## Version history (last 5 releases)

### 3.1.76 (2020) — 2026-08-14

What's New in Version 3.1.76
-	Various minor bug fixes and improvements.

### 3.1.75 — 2026-07-10

What's New in Version 3.1.75
-	Various minor bug fixes and improvements.

### 3.1.74 — 2026-06-12

What's New in Version 3.1.74
-	Various minor bug fixes and improvements.

### 3.1.73 — 2026-05-15

What's New in Version 3.1.73
-	Various minor bug fixes and improvements.

### 3.1.72 — 2026-04-10

What's New in Version 3.1.72
-	Various minor bug fixes and improvements.

## Apps similar to Pacific Blue Cross Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Alberta Blue Cross®—member app](https://appshunter.io/ios/app/alberta-blue-crossmember-app/id946208445) | 4.7 (55) | Free | Medical |
| [Northern Health - HealthElife](https://appshunter.io/ios/app/northern-health-healthelife/id1588140660) | — | Free | Medical |

## More apps by Pacific Blue Cross

- [My PBC Benefits](https://appshunter.io/ios/app/my-pbc-benefits/id1616716968)

All apps by Pacific Blue Cross: https://appshunter.io/developer/473754557

## Related topics

[my benefits bluecross](https://appshunter.io/ios/topics/my-benefits-bluecross) · [bluecross blueshield panama](https://appshunter.io/ios/topics/bluecross-blueshield-panama) · [my blue cross benefits](https://appshunter.io/ios/topics/my-blue-cross-benefits)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*