# Pacific Blue Cross Mobile — user reviews > 153 indexed App Store user reviews of Pacific Blue Cross Mobile by Pacific Blue Cross, rated 3.80/5 from 33 ratings. - Source: https://appshunter.io/ios/app/pacific-blue-cross-mobile/id589013214/reviews - App overview in markdown: https://appshunter.io/ios/app/pacific-blue-cross-mobile/id589013214.md - Rating breakdown: 5★ 15 · 4★ 8 · 3★ 5 · 2★ 0 · 1★ 5 ## What do users think of Pacific Blue Cross Mobile? Overall sentiment: negative **Pros** - 👍 Easy claim submission process - 🚀 Quick reimbursement times - 📱 Simple navigation for checking benefits - 💾 Saves provider information - ✅ Instant eligibility feedback on claims - 🎯 Step-by-step instructions - 📧 Email receipt integration **Cons** - 🐛 Frequent app crashes and freezing - ⚠️ Slow loading times - 🔄 Constant mandatory updates required - 😕 Poor user interface design - 🔐 Login and authentication issues - 📝 Confusing claim form wording - 🔍 Provider search functionality broken - 📱 Text overlapping and display issues - ❌ Inconsistent provider saving - 🚫 Limited coverage options in app - ⏱️ Long claim processing delays - 🔧 Outdated technology (Touch ID only) - 📋 Repetitive data entry required - 🎨 Poor iPad compatibility - 💔 Difficult account activation process **Commonly reported bugs** - App won't load or displays loading circle indefinitely - Login fails or shows 'activate account' without activation option - Provider additions don't save or save inconsistently - Text overlapping and cut-off display elements - Agree/consent button not visible or clickable - Dropdown menus overlap and are difficult to select - App crashes when submitting claims - Biometric login (Touch ID/Face ID) not functioning - Update process fails, preventing app access - Benefits won't load after login - Connection error messages despite working internet - Duplicate providers appearing in list - Claim categories blurred or unreadable - iPad display issues with missing elements - Password autofill causing login field errors - Dark mode rendering text invisible - Service offline errors on login - Claim submission stuck on terms page **Most requested features** - Face ID and biometric authentication support - PDF file upload capability (not just photos) - Apple Wallet integration - Mileage claim submission - HSA claim submission via app - Full-screen iPad support - Automatic form field population - Better provider lookup with provider numbers - File upload beyond photos - Dark mode with readable text - Password save functionality - Ability to delete old providers - Multiple claims to same provider - Out-of-province provider support - Deferred update option - In-app update feature (not App Store redirect) ## Newest reviews (18 of 153) ### 2/5 — Accessing benefits - spin spin spin *2026-06-12* Cannot access my benefits summary. Just spins and spins and spins. Can it be fixed? ### 2/5 — Not loading *2026-06-11* The app used to work great before but for the past few weeks nothing loads. I can login but when I click on my benefits it just keeps spinning and doesn’t load. Fix this problem please. ### 1/5 — New Update *2026-06-03* The benefits module is not working, I cannot view it’s only loading ### 3/5 — Great when it works. But often doesn’t work. *2026-05-31* Recently the app just spins while trying to load my benefits and claims. And eventually times out not being table to reach the network. When the app works, it’s quite easy to use. But seems to error a lot ### 2/5 — Frustrating *2026-05-30* The app used to be good but over the past year I can hardly check my benefits because it keeps showing the loading icon and keeps rotating forever. So, I eventually have to exit the app without checking my benefits. Pls. Fix this issue. ### 2/5 — App broken *2026-05-24* Was working well but broken after update. Benefits not showing anything. Still stuck on loading. ### 1/5 — Awful *2026-05-22* This app is atrocious. It doesn't accept your password even if you absolutely have it correct and it's been months and my claim still hasn't been approved. ### 1/5 — Update Broke the App *2026-05-21* Not sure what the insistence is on “fixing” things that aren't broken. Prior to the update it was working perfectly. Now you can't check any of your benefits because it wont load. Its also much slower and glitchy in general even the claim submission. ### 3/5 — Needs updating WAY too much *2026-05-21* Every other time I want to use the app it says it needs to be updated. Like wtf? ### 1/5 — technical issues *2026-05-20* the app has had technical issues for the past month or so where the claims and benefits summary does not load. i’ve emailed their customer support directly and they advised they’re aware of the issue but still no fix or communication on what they’re doing??? this app is useless right now ### 1/5 — Benefits page broken *2026-05-19* You can’t see your benefits, the page just loads and loads. Been Iike this for a few months ### 1/5 — Does not connect to networks *2026-05-17* Half the time I try and see what’s left on my benefits the app cannot connect to networks. So annoying. ### 2/5 — Needs fixing *2026-05-17* Easy to submit claims, but 2 stars because the benefits page fails to load 90% of the time. ### 3/5 — Slow *2026-05-12, version 3.1.72* App works okay but it’s slow. Takes forever for certain tabs to load. ### 1/5 — A joke…. *2026-05-08, version 3.1.72* Pbc makes it so hard to get reimbursed they should be ashamed of themselves. I have sign up to the app to get anything done. I sign up then there’s nowhere to activate the account. It won’t sign me in but says activate account, the words ‘activate account’ are nowhere on the page. There’s no chat feature with a human. You take our money then play games to make it as hard as possible to regain what is owed. Don’t use Pacific Blue cross if it’s not absolutely necessary, they are cheats and use deceptive techniques to turn profits. Your employees should be ashamed to say they work for pacific blue cross…. ### 1/5 — Super slow *2026-04-17, version 3.1.72* App does work in iPhone I updated, uninstalled and installed again, called blue cross nothing worked but disappointed. Circle keep on moving not showing anything . They need to fix it. ### 1/5 — Still doesn’t work!! *2026-04-14, version 3.1.72* New update still doesn’t work!! You need to update and fix it or it’s completely useless!! ### 1/5 — Always needs updating *2026-04-13, version 3.1.72* How? This app is meant to be a medical tool. How does it require 400 updates a year?? I bring it up at the dentist office and have to sit there while it updates. And then it never loads ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-08* This app takes forever to load benefits—and that’s when it doesn’t just straight up error out altogether. All of their “bug fix” updates either fail to fix the actual bugs or break it worse in new ways too. ### 1/5 — Useless *2026-06-12* Every time I have logged into this app, nothing ever actually loads - specifically the “benefits” pages. ### 1/5 — Frustrating *2026-06-12* The app still does not work with the. Recent update. ### 1/5 — Takes forever to load *2026-06-11* It literally takes several minutes to view my benefits ### 1/5 — Doesn’t load claims or benefits *2026-06-10* I’m not sure if this was a recent update - for the past couple of weeks this app no longer loads my claims or benefits, it sucks! Now I have to login in on my laptop to see my recent claims & funds left on my benefits! I’ve checked if any updates are available to get rid of this glitch but apparently my app is up-to-date. Can somebody please look at this! Thank you. ### 1/5 — Bugs, no fixes *2026-06-09* I haven’t been able to see my benefits for 3 weeks. Apparently they are working on solving the issue. That’s a loooong time to fix a bug! ### 1/5 — Terrible *2026-06-09* App won’t show me any of my benefits. Keeps telling me that there is a bad connection even with full 5g coverage and full WiFi bars. ### 1/5 — Won’t Load *2026-06-06* It keeps loading indefinitely and doesn’t work. Haven’t been able to check my benefits or claims. ### 1/5 — Personal benefit unviewable *2026-06-05* I tried multiple times to login at different times of the day to view what benefits I am entitled to and I can’t access it. It just goes in a circle then I get an error message to try again. It is frustrating I am unable to access my benefits. ### 1/5 — This app never wants to work *2026-06-04* This is the worse app. It should not be searching and searching it should just load. This app has not worked properly from the first time I loaded it. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2026-05-05, version 3.1.72* Been using this app for years, since I was in college. UI a bit buggy and weird at times but very simple and easy to navigate when checking benefits and submitting claims. I found the website harder to use than the app, so something’s working! ### 5/5 — User Friendly app! *2026-04-12, version 3.1.72* Easy to submit my claims and review benefits as needed. ### 5/5 — Good app *2025-12-24, version 3.1.70* Once I learned how to navigate within the app, I find it fairly easy to use. The way benefits are allocated is a bit hard to understand; it could use some refinement. Online claims are fairly easy to submit; it would be nice if all claims could be submitted that way. I was denied a claim because the service was provided 4 days before the 5 year time period was up; that could also use refinement. ### 5/5 — Claims Submission *2025-06-23, version 3.1.65* I have always found submitting claims online to be quick and easy. ### 5/5 — Submitting claim *2025-06-09, version 3.1.65* With the help of an agent at PBC everything went perfectly ### 5/5 — Love it! *2025-05-13, version 3.1.65* Very easy to navigate and file my claims! ### 5/5 — Blue Cross App *2025-03-04, version 3.1.63* Updated program firs on my IPhone. It is much easier to use now. ### 5/5 — Easy to use *2025-02-18, version 3.1.63* User friendly and easy to submit claims. ### 5/5 — Quick and Easy *2025-02-13, version 3.1.62* Called CSR, got a bit of clarification on process and Ap works great. ### 5/5 — Blue Cross App *2025-01-18, version 3.1.62* I do not have anymore issues with the app. All lines legible , practitioners saved; so far so good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*