# Pacific Power

> Manage Pacific Power electricity accounts, pay bills, and report outages. (iPhone/iPad app by KUBRA Arizona, Inc..)

- Source: https://appshunter.io/ios/app/pacific-power/id969606122 (this page in markdown: same URL + `.md`)
- Developer: [KUBRA Arizona, Inc.](https://appshunter.io/developer/397170433)
- Category: Utilities, Business
- Price: Free
- Rating: 1.80/5 from 162 App Store ratings · 95 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 28 MB
- Languages: American English
- Released: 2015-04-27
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pacific-power/id969606122/reviews.md

## What is Pacific Power?

With this free app from Pacific Power, you can pay your bill, report a power outage or check the status of an outage from anywhere 24/7. Bill-ready and payment alerts help you stay up-to-date with your account. Outage alerts keep you in the know during storms.

Features:

• Report an outage or check the status of a previously reported outage for your home or business.

• Get the latest outage details including estimated restoration time, crew status and cause of the outage.

• Receive outage restoration alerts on your device to stay informed during a storm or service interruption.

• Review your account balance.

• Pay your bill quickly with your debit card, credit card or through your checking or savings account.

• Receive payment confirmations and bill-ready alerts on your device.

• Easily swipe between multiple electric accounts to pay bills and get outage details for each.

• Log in with your existing Pacific Power user ID and password, or quickly and easily create an account to access secure services through the app.

• Stay connected with direct dial to customer service, get the latest news and tips, and follow our social media channels.

Data charges may apply for notifications. Fees apply for debit and credit card payments.

## Key features

- Pay bills
- Report power outages
- Check outage status
- Receive outage alerts
- View account balance
- Payment confirmations

## What do users think of Pacific Power?

Overall sentiment: negative

**Pros**

- ✅ Easy bill payment process
- 📊 Usage tracking and visualization
- 🗺️ Power outage reporting and mapping
- ⚡ Quick payment confirmation
- 📱 Mobile convenience for account access

**Cons**

- 🐛 Biometric login resets monthly
- 🔐 Constant password reset requirements
- ❌ Face ID/Touch ID doesn't persist
- 📧 Password reset emails missing links
- 🔄 Forced logout after each session
- 🖥️ Poor UI/UX design
- ⚠️ Inconsistent credential storage
- 🚫 Account activation issues
- 💳 Payment confirmation not displayed
- ⏱️ Slow page loading
- 🔗 Broken contact/help links
- 📱 UI elements blocking input fields
- 💰 Hidden transaction fees not disclosed
- 🔧 Limited functionality vs website
- 📉 Limited billing history visibility

**Commonly reported bugs**

- Face ID authorization expires monthly
- Password reset email links non-functional
- Login credentials not saved despite settings
- Account activation loops indefinitely
- Password validation rejects valid passwords
- UI elements overlap blocking input fields
- Usage history pages fail to load
- Data usage display errors
- Comment posting functionality broken
- App crashes on certain iOS versions
- Payments show as pending indefinitely
- Duplicate payment processing
- Account shows as inactive despite activation
- Password requirements unclear/inconsistent
- Biometric settings reset after logout
- App version update stuck in loop

**Most requested features**

- Persistent biometric authentication
- Reliable password reset functionality
- Pending payment status indicators
- Payment history view
- Auto-pay setup capability
- Apple Pay integration
- Extended billing history (more than 6 months)
- Dark mode option
- Better outage reporting UX
- Account settings management in app
- Email address update functionality
- Cost comparison with previous billing periods

## Recent user reviews (10 of 95)

All indexed reviews: https://appshunter.io/ios/app/pacific-power/id969606122/reviews.md

### 2/5 — Really Needs Updating

*2026-06-19, version 5.0.1*

1. Face ID - PLEASE make the app store my Face ID for more than a week or two. Most of us pay our bill once a month. And every month it tells me that I’ve been logged out and I need to enter my password. And then every month it asks (again) if I want to remember my Face ID and I say yes.  Yet every month I’m logged out again. 

2. Amount Due - This doesn’t update immediately after making payment, and like others have mentioned it’s very easy to make a double  payment because it looks like the first one didn’t apply. 

Aside from those two  issues, the app is easy to use and has potential. But those same issues have been a problem for *at least* 3-4 years if not longer.

### 1/5 — Terrible app

*2026-04-08, version 5.0.1*

Can’t even use the damn thing you’re constantly having to reset passwords that it will then forget the next time you try to use it

### 1/5 — Poor logon screen

*2026-03-25, version 5.0.1*

The app login screen is half used up on my iPhone by pretty pictures that change. The rest of the screen is occupied by the keyboard, which means it is nearly impossible to select the field to type in username and password. Somehow I succeeded, and it provides less outage information than their telephone system. Why bother?

### 1/5 — Same issue every month

*2026-02-19, version 5.0.1*

Would rate ZERO if I could. This has been going on for a VERY LONG TIME. Check your dang reviews. People have been saying the SAME THING over and over and over again. This happened EVERY MONTH and EVERY TIME I try to use the app. Face ID doesn't work or save. Forces to use username and password. Password not accepted and it forces you to change it due to "security policies". Try to test password and the email it sends doesn't send the link to actually reset the password. Have to call in order to get a password reset email sent. Log in with rep on phone and all is good. Log out and try to log back in and you're back in the EXACTT SAME POSITION. 
Same thing happens in the website. I have to change my password EVERY MONTH. WHY!?what in the actual eff are you guys doing? Fix this garbage before people stop paying you at all and go independent from city power

### 2/5 — Can’t tell if I paid?

*2026-02-18, version 5.0.1*

The app doesn’t provide any confirmation of pending payments in the billing page and just continues to show the outstanding balance as a balance due. So if I pay today and then check tomorrow, it still shows as a fully outstanding bill. I’ve had it happen where I accidentally paid twice in one month because the app shows I didn’t pay even though I swore up and down that I did, but because my payment method also didn’t show it yet, I didn’t know I’d already paid. This is obnoxious and shouldn’t be that hard to add a “pending” on there for any pending payments?

### 1/5 — Bad implementation of 2FA

*2026-02-08, version 5.0.1*

It makes absolutely no sense to make us re-validate FaceID (or, I assume, TouchID) every month. I’m forced to use 2FA for the app, but it expires on a monthly basis. So, every time I use it.

### 1/5 — Use website

*2026-02-03, version 5.0.1*

This app is the worst payment system I have ever used and their website is almost just as bad. The system never remembers your log in information and always tells you it’s wrong. The password requirements are ridiculous. The Face ID to log in never works and now I tried to reset my password because it’s forcing me to and it says click the link to reset password and there’s no link. Incompetent and lazy. At this point your system sucks because you’re putting profit ahead of usability.

### 1/5 — Biometrics

*2026-01-27, version 5.0.1*

What is the point of offering biometrics if you have to give it permission every single time I log in once a month.

### 1/5 — Keeps getting worse

*2026-01-23, version 5.0.1*

I can never get in now. I keep getting an error saying wrong password so I’m having to change my password  every time now it won’t even let me do that

### 1/5 — App is trash, devs don’t care

*2026-01-14, version 5.0.1*

Clearly the devs just don’t look at these at all so I don’t know why I’m bothering but I also experience the same issue everyone else does where login is not saved and forces the password to be reset every time. Guess what happens next? The email doesn’t even have a password reset link! It’s not there! Five attempts in a row to reset it (having to type my full email and username every single time) and not one of the emails actually contained the link. Fix your app.

## Frequently asked questions about Pacific Power

### What can I do with the Pacific Power app?

The app allows you to pay your electricity bill, report a power outage, and check the status of an ongoing outage. You can also review your account balance, receive bill-ready and outage alerts, and manage multiple accounts.

### Is the Pacific Power app free to use?

Yes, the app is free to download and use. However, data charges may apply for notifications, and fees are associated with debit and credit card payments.

### How do I report a power outage?

You can report a power outage directly through the app by selecting the 'Report an outage' option. The app will guide you through the process and allow you to check the status of a previously reported outage.

### Can I manage multiple Pacific Power accounts?

Yes, the app allows you to easily swipe between multiple electric accounts. This enables you to pay bills and get outage details for each of your accounts within the same application.

### What kind of alerts does the app provide?

The app provides bill-ready alerts to help you stay up-to-date with your account. It also offers outage alerts, which keep you informed during storms or service interruptions with details like estimated restoration times.

## Version history (last 5 releases)

### 5.0.1 — 2025-10-02

We are constantly improving our app, and we encourage you to stay up to date for the best performance.

### 5.0.0 — 2024-12-02

- Improvements and bug fixes

### 4.3.3 — 2024-04-02

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

### 4.3.2 — 2024-03-15

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

### 4.3.1 — 2023-03-03

- Added create account and forgot password buttons on sign-in page for user convenience.

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## More apps by KUBRA Arizona, Inc.

- [Colorado Springs Utilities](https://appshunter.io/ios/app/colorado-springs-utilities/id513452237)
- [Rocky Mountain Power](https://appshunter.io/ios/app/rocky-mountain-power/id969611279)
- [KUBRA iConnect](https://appshunter.io/ios/app/kubra-iconnect/id6466250572)

All apps by KUBRA Arizona, Inc.: https://appshunter.io/developer/397170433

## Related topics

[pacific power](https://appshunter.io/ios/topics/pacific-power) · [pacific power oregon](https://appshunter.io/ios/topics/pacific-power-oregon) · [ppl electric](https://appshunter.io/ios/topics/ppl-electric)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*