# Pacific Premier Bank Personal — user reviews > 67 indexed App Store user reviews of Pacific Premier Bank Personal by Pacific Premier Bank, rated 4.80/5 from 4,010 ratings. - Source: https://appshunter.io/ios/app/pacific-premier-bank-personal/id616092633/reviews - App overview in markdown: https://appshunter.io/ios/app/pacific-premier-bank-personal/id616092633.md - Rating breakdown: 5★ 3,585 · 4★ 264 · 3★ 73 · 2★ 24 · 1★ 64 ## What do users think of Pacific Premier Bank Personal? Overall sentiment: neutral **Pros** - 🚀 Quick deposits - 👍 Convenient mobile banking - 👍 Friendly and helpful customer service - 👍 Reliable and easy to use **Cons** - 🐛 Slow and buggy app - 🔒 Difficult to use security features - 🔒 Lack of two-factor authentication options - 🔒 Inconsistent facial recognition **Commonly reported bugs** - App crashes frequently - Login issues and device recognition problems - Unreliable mobile check deposit - Inability to transfer money through the app **Most requested features** - Zelle integration - Ability to view past check details - Improved app performance and stability - More two-factor authentication options ## Newest reviews (16 of 67) ### 2/5 — So secure it’s hard to use. *2025-12-02, version 5.0.42.667* Great at keeping you away from your money ### 3/5 — Zelle *2025-10-16, version 5.0.42.667* Why does the iPad version lack the ability to use Zelle? I called customer service to ask and all I get is “I dunno…” ### 4/5 — Does the job *2025-06-22, version 5.0.42.667* It does the job. ### 2/5 — Technology is behind other financial institutions *2025-04-03, version 5.0.41.760* Same ### 3/5 — Worst app *2024-08-22, version 5.0.31.166* This app is ridiculously slow for iOS. Features are elementary, it never loads, constantly clocking. Face recognition is hit and miss. It often tells you to re-sign in manually. It’s 2024 get with it. ### 3/5 — Checking *2024-05-08, version 5.0.31.166* I do not like the new format. How can I tell how much my last check was to the payee ### 2/5 — Review of app/website *2024-02-08, version 5.0.31.166* Your new format is very confusing, difficult to navigate. ### 5/5 — Easy to use *2023-09-15, version 5.0.204681757444* It makes life easier and boy do I save gas ### 5/5 — Seeing is in the eye of the beholder *2023-08-26* Overall I’m happy with Pacific Premier Bank. Their online website doesn’t easily show past transactions past five entries. The app works well, but the print is lite and small. This barely works for people past the age of 55. I feel they could make a few rather small changes and the user would have a much better experience.! ### 2/5 — Way to go in reverse? *2023-08-04, version 5.0.204681757444* Used to make deposits on my iPad. Nope now I have to use my phone. WHO thought that was a better idea? Every upgrade from every company is a downgrade ### 2/5 — just ok *2023-07-28, version 5.0.204681757444* i dont like that cell phone text is the only option for 2 factor authentication. i much prefer email, but PPBI doesnt make email an option ### 4/5 — So happy to bank with Pacific Premier *2023-06-02* PPI is not a giant corporate bank. It is not a puny family run operation. It is a relatively small, friendly bank where the tellers recognize their customers and everyone works together to make banking work well and run smoothly. The online service reflects those values and characteristics. Over the years, I’ve witnessed many changes as the online operation grew with increased opportunities and services. Of course this brought more complexity. But the fundamental character is maintained. As I found I needed help to understand new options online I knew I could count on personal, careful, caring assistance which I have found at the bank and on the phone. I am truly so happy to be a PPI customer. ### 5/5 — Mobile Deposit *2023-05-10, version 5.0.204681757444* Easy to use. Quick response. ### 5/5 — Courtesy *2023-05-04, version 5.0.204681757444* The folks at my branch are so very helpful and polite. ### 5/5 — deposits *2023-05-02, version 5.0.204681757444* cool option to take a pic, bc I can’t drive due to surgery. ### 5/5 — Customer service *2023-04-25, version 5.0.204681757444* I love the customer service and all the people who help me out. And I like how I can be verified by my voice. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank app ever *2025-12-22, version 5.0.42.667* Closing my account due to horrendous online banking app. High school computer science student could design a better app. Sucks rocks ### 1/5 — Predatory Fees *2024-07-23* All regular checking and savings accounts are subject to PUNISHMENT FEES for not maintaining a balance the bank wants you to have. I have 4 checking accounts, with more than $10,000 in the bank. One account dropped below $500, and I was PUNISHED with a $10 PUNISHMENT fee. The only accounts not subject to this PUNISHMENT fee is the Lifestyle checking. Regardless, whether you have $5000 or $5, it costs the bank nothing extra to manage either. So, why the PUNISHMENT fee? GREED! If you’re looking to avoid being PUNISHED, choose a different bank. ### 1/5 — Slow and difficult *2024-07-11, version 5.0.31.166* App is very difficult to login, cannot use saved passwords, slow and hard to use. Please make it better! ### 1/5 — Take over Nightmare *2023-04-17* The good old friends of the past are gone as once again, Fullerton community bank, formerly Fullerton savings and loans, then, Opus Bank, then, Pacific Premier… The robotic nature of this new group is beyond comprehension and customer service is so far from there service model. it’s hard to fathom, all the good people have been replaced nobody’s kind… Just a bunch of robots in the banking system, obeying somebody behind closed doors… ### 1/5 — CRASH CRASH CRASH *2023-04-15* Not only does this app crash almost every time I use it I can not send money through Zelle unless the person receiving it requests it well at least until now I can do anything on this app all it does is CRASH I’m going to a different bank this one is a joke and I’m not laughing when I can’t pay my bills on time ### 1/5 — Lack of facial id *2022-10-26, version 5.0.0.1696* When upgraded to iPhone 14 pro no facial id is available only Touch ID which isn’t supported. No problem on iPhone 12 or 13 ### 1/5 — Mistreatment of customers *2022-08-12* Don’t get caught in an online SCAM at this bank bc they treat you like a criminal and close your accounts and cause you further pain and shame. I had to go through further humiliation bc my mom still has accounts there. She had to close and reopen her accounts bc my name was associated with her accounts which was a HUGE MESS having to fix all the auto payments and even had to take my 88 y/o mom to stand in the sun in line at the Social security office to fix her check from them. We ended up calling them from the social security office bc the so-called manager never gave her a receipt with her new account number on it! I hate this bank and had banked there for over 50 years but when I take my mom to this bank and they treat me like I’m a criminal. IF IT WAS SUCH AN HUGE MESS I’D SWITCH MY MOM TO ANOTHER MORE ACCOMMODATING BANK THAT TREATS THEIR CUSTOMERS WITH MORE RESPECT!!!! ### 1/5 — Imports wrong user info at sign in *2021-12-07, version 5.0.0.1696* The app imports data that replaces your user ID making the user delete this and enter the correct user Id it’s a big time waste . ### 1/5 — Lacking *2021-08-18, version 5.0.0.1696* The app is very basic and lacking features that I have to log on via computer. When I am out of town traveling it is very inconvenient. ### 1/5 — Slow opening *2021-08-18, version 5.0.0.1696* The app takes about 5 minutes to open, which is really inconvenient when you need access to your information in a pinch. ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2025-03-14, version 5.0.41.760* Exceptional service thx you ### 5/5 — Timely *2025-02-26, version 5.0.41.760* Quick deposits! ### 5/5 — Electronic deposit *2025-02-05, version 5.0.41.760* This is a great service. Very convenient and good user interface. Jim ### 5/5 — A great personal bank *2024-12-23* Pacific Premier Bank is a great personal bank. They give great service and they don’t hesitate to call if there’s any kind of a question (Unlike other banks). I would recommend them for any personal banking, and perhaps business banking as well. ### 5/5 — my bank *2024-11-05* I’ve been with Pacific Premier Bank for almost 20 years. Both my business and my personal. They are absolutely the best. I love everyone there so helpful of my business or personal banking issues. I would highly recommend Pacific Premier to any of my friends. ### 5/5 — Excellent bank *2024-10-23* Thank you so much, Christina Rizk, for referring me to Pacific Premier Bank. The whole team is excellent, and they’ve been very helpful, answering all my questions clearly and easily. ### 5/5 — The best with client assistance. *2024-06-20* We’ve banked with Pacific Premier for many years and have always had the best experience as clients. We especially are grateful to Sandi Goodall who always goes above and beyond to be sure all our requests are handled in a timely and positive manner. She’s a great asset and only makes the bank better! ### 5/5 — Best bank ever! *2024-04-01* This bank really does try to meet and exceed your expectations. They LISTEN to you, they explain procedures and they will answer all of your questions. I have had both personal and business accounts with Pacific Premier. I have never been disappointed in their services. ### 5/5 — ATM charges deposit or withdrawals *2023-12-29, version 5.0.30.206* My last withdrawal from a bank I was told too use for a wavier of bank charge. The FACTS ARE THAT A LIE. I HAVE BEEN A LOYAL CUSTOMER SINCE 2004 MY ACCOUNT IN GOOD STANDARDS SO I WAS DISAPPOINTED THAT A FEE WAS ATTACHED TO MY ACCOUNT FROM A LOYAL fixed income ### 5/5 — Deposit *2023-09-29, version 5.0.204681757444* Can’t deposit check more than 2,509. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*