# Packeta — user reviews > 259 indexed App Store user reviews of Packeta by Zásilkovna s.r.o, rated 4.80/5 from 271 ratings. - Source: https://appshunter.io/ios/app/packeta/id1439905771/reviews - App overview in markdown: https://appshunter.io/ios/app/packeta/id1439905771.md - Rating breakdown: 5★ 251 · 4★ 8 · 3★ 2 · 2★ 0 · 1★ 10 ## Newest reviews (14 of 259) ### 2/5 — Worse than others *2026-03-25, version 1.32.0* When I order things from Poland it arrives somewhere and then for like a week I don’t know if the package even exist also most packages that were lost were with Packeta, I am really trying to avoid it like yeah it’s cheaper (for 10 cents) but for what cost ### 3/5 — Non existent customer support *2026-01-29, version 1.31.6* The service mostly works but there is absolutely zero customer support. ### 3/5 — Excelent *2026-01-27, version 1.31.6* 👍 ### 3/5 — Incomplete *2026-01-06, version 1.31.5* It wouldn't be bad, but why isn't there package tracking? That's why I only give it three stars because it's not fully usable. ### 1/5 — Add PIN to open the box please *2025-12-16, version 1.31.5* Why can’t we have a PIN for opening boxes?? I ordered my christmas present to be delireved on the other side of CZ and i can’t get there. I have to get other people to sign in with my account on an app they don’t have or want… way to complicated and makes buying present very unpleasant ### 4/5 — great app, spotty service *2025-12-11, version 1.31.4* If only every single similarly simple app for simple tasks worked as perfectly as yours. The world would instantly be a noticeably better place. Now, the only thing missing for perfection is for you to stop losing redirected packets and deliver them sooner than a month late. <3 ### 1/5 — Never use this company for delivery, its worse than Balikovna *2025-12-09, version 1.31.4* This company is a joke. I was awaiting a package delivery to my address. Meanwhile they change it on their own to Zbox which is full! So from 1 day delivery it is actually 2 day and will wait probably 2 more days because they have no capacity to distribute packages properly!!!!! Edit. Currently whole week! I am not able to get my package in one week!! ### 1/5 — Pathetic service *2025-12-05, version 1.31.3* No updates, failed deliveries. Customer service takes 2 days to respond and never helps. It’s been 9 days and i am still waiting for my parcel. Pathetic. ### 1/5 — Worst ever *2025-12-05, version 1.31.3* You should not be allowed to take packages in Romania you are the worst’s ever locations in closed shops wrong directions to the location always late ### 1/5 — Probleme cu livrarea *2025-11-18, version 1.31.3* Am comandat o pereche de adidasi prin Zalando, și urmă să fie expediata de Packeta ,am greșit codul poștal cu 1 cifră, dar adresa străzii era corectă, insa de la Packeta nu am primit niciun mesaj , nimic , și abia peste 4 zile când credeam și eu ca îmi ajunge coletul, îmi vine notificare de retur, iar când am sunat la serviciul cu clienții Packeta mi-au spus ca coletul a fost ridicat, dar nu avea niciun sens. Recunosc a fost și vină mea dar cei de la placheta nu m-au anunțat, nici-o seriozitate. Am pierdut și timp și bani fiindcă produsul era la reducere. ### 2/5 — Another account *2025-11-09, version 1.31.2* Missing the option to add another account (email address) to the app ### 1/5 — Tracking number not recognized *2025-11-05, version 1.31.0* Tracking number not recognized ### 1/5 — Bad *2025-09-29, version 1.29.2* Disgusting attitude towards customers. There are plenty of pickup points and parcel boxes near my delivery address, but your couriers keep delivering the packages to random distant locations, and I have to travel across the city to collect them. Customer support doesn’t even respond. How can you treat your customers like this? ### 1/5 — Most cumbersome package app *2025-08-28, version 1.29.2* Why do i save a credit card info in the app if I have to enter it again on a website? Total sus. ## Most critical reviews (10 lowest-rated) ### 1/5 — Experiență mizerabilă *2026-05-18, version 1.33.0* A fost cea mai neplăcută experiență pe care am avut-o vreodată cu o firmă de curierat. După ce am selectat ca punct de colectare o locație, mi-au schimbat-o fără a mă anunța în prealabil. Este prima și ultima dată când voi mai folosi această aplicație și această metodă de livrare. ### 1/5 — Very bad experience *2026-05-12, version 1.33.0* Sending package 9 days ago. Package successfully delivered 7 days ago. Still no money transffered to my account! Packeta has their fee, other side has the package for more than week. Poor service! ### 1/5 — I went to pick up my package from the locker and opened the compartment. The box seemed suspiciously *2026-04-28, version 1.33.0* I went to pick up my package from the locker and opened the compartment. The box seemed suspiciously light to me, which isn't surprising because it was completely empty. If you want to receive an empty box instead of the item you ordered, this delivery service will help you with that. It's just awful; how can you trust them with your packages after that? ### 1/5 — . *2026-04-15, version 1.33.0* To je hrozné, objednal jsem si balíček ze Z boxu a druhý den si ho nemůžu vyzvednout, protože se krabice neotevírá, psal jsem na podporu a posílal stížnosti přes aplikaci, 0 odpovědí. ### 1/5 — Worst *2026-04-08, version 1.32.0* Worst ### 1/5 — Scammers alongside Sameday *2026-03-14, version 1.32.0* They just wrote my parcel as a refused package because I haven’t had time to pick up from an easybox ( they gave me 10 hours to pick up) and wrongly wrote that I refused the package! I want la package or my money back asap you scammer company!!! ### 1/5 — Way too unreliable *2026-02-24, version 1.31.6* They lost my package, refuse to refund, force me to solve it on my own with the original seller even though they said that it was their fault. Way worse than a state post service. It was not this bad before. This needs to change! ### 1/5 — KDE JE MŮJ BALÍK? *2026-01-22, version 1.31.6* Dobrý den, prosím, udělejte vaši aplikaci normální, aby ji mohli používat nejen Češi, ale i lidé ze zahraničí, například (já nemohl platit, protože jsem musel mít českou bankovní kartu....) ### 1/5 — Useless app *2026-01-16, version 1.31.6* Doesn’t send sms code . Temu always chooses worst pick up options , today I have to walk 4.5km to get my delivery. Calling them to change ? They are sorry we can’t change your pick up location, USELESS ### 1/5 — Proč si to na iPhonu můžu stáhnout pro region UA, ale na Androidu ne? *2026-01-15, version 1.31.5* Proč si to na iPhonu můžu stáhnout pro region UA, ale na Androidu ne? ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Service *2026-04-29, version 1.33.0* The communication and delivery are both excellent ### 5/5 — Seriozitate *2026-03-04, version 1.31.6* Domnisoare dragute ,te ajuta daca s probleme ### 5/5 — Service excelente *2026-02-21, version 1.31.6* Sunt foarte mulțumită de modul în care sunt servită cu cele mai înalte maniere, profesionalism de înaltă calitate ### 5/5 — Cool *2026-02-20, version 1.31.6* Super curier ! ### 5/5 — Hello darkness my old friend *2026-01-27, version 1.31.6* Very advanced app among all, keep going on this great development. And please, create DARK mode! :] ### 5/5 — Super servire! *2025-10-26, version 1.30.0* Foarte mulțumită de toate produsele și de serviciu ireproșabil, felicitări!👏👏👏 ### 5/5 — Great app *2025-08-05, version 1.29.2* It would be great to see history of parcels. For example if I’m sending something to someone, I could see how many parcels has he/she picked up (based on telephone number) out of all sent to him/her. This would make it more safe for both sides. ### 5/5 — Почта перфекто *2025-05-13, version 1.29.2* Наилучшая почта которой я пользовался ! ### 5/5 — Spolahlivost *2025-04-29, version 1.29.2* Dakujem, kvalitna sluzba. ### 5/5 — Excellent ! *2025-04-23, version 1.29.2* Very good app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*