# Padel Mates — user reviews > 62 indexed App Store user reviews of Padel Mates by Padel Mates International AB, rated 4.70/5 from 443 ratings. - Source: https://appshunter.io/ios/app/padel-mates/id1531797995/reviews - App overview in markdown: https://appshunter.io/ios/app/padel-mates/id1531797995.md - Rating breakdown: 5★ 388 · 4★ 21 · 3★ 17 · 2★ 4 · 1★ 13 ## What do users think of Padel Mates? Overall sentiment: negative **Pros** - 👍 Easy to navigate and user-friendly interface - ⭐ Excellent customer service and support - 🎯 Convenient bookmarking feature for favorite clubs - ✨ Responsive to user feedback and bug fixes - 🏆 Significant improvement over previous versions - 📱 Useful for managing padel game bookings **Cons** - 🐛 Frequent app crashes and freezing - ❌ Poor UI/UX design and navigation - 🔄 Constant required app updates - 📵 Notification spam and overload - ⚠️ Unreliable filtering and search functionality - 😤 Significantly worse than predecessor Playtomic - 🔌 Battery drain and device overheating - ⏳ Slow performance and loading times - 🚫 Difficult to find friends and add contacts - 💔 Booking and confirmation process is cumbersome **Commonly reported bugs** - Login submission freezes with spinning loading wheel - App crashes on startup or when opening - Blank white screen appearing randomly - Chat feature loses messages with poor internet connection - Chat display shows black screen - Profile page causes app to close completely - Notifications not working properly despite settings - Block feature not functioning - Calendar reminder option not working - Level filters showing inaccurate results - My Bookings section displaying available matches instead of user bookings - Cannot accept players to join open games - Booking cancellation glitches - Search feature not showing any matches - Contact list deleted after updates - Rating system not updating from league scores - Cannot book open courts when games exist on separate courts - Payment process security concerns - Account creation and sign-up errors - App incompatibility with certain regions after updates **Most requested features** - Waitlist notification system to offer spots to waiting players - Dedicated waiting list management section - Improved search filters for session types (e.g., leveling sessions) - Better notification settings with granular control - Accurate level-based filtering system - Ability to select individual days and times - Social features to see friends' activity and community engagement - Optional app updates instead of mandatory ones - Improved chat functionality with offline message support - Account deletion option within the app - Fix 'My Bookings' to show actual bookings instead of available matches - Simplified booking process with fewer required steps - Better integration of league scores with rating system ## Newest reviews (12 of 62) ### 3/5 — Ok app so far but… *2026-04-05* Overall works but still needs improvement like the chat section. Sometimes I lose messages, difficult to delete chats. People can join activities not in their rating range. Can’t view the activists I’m on waiting lists for ### 2/5 — Please add send to waitlist function!!! *2026-01-04* What is the point of the waitlist if you can only cancel by link within 24 hours there are always a lot of people eager to take the spot. There should be a notification that goes to the waitlist too. Not everyone has the phone numbers or contact details of people to find a replacement but there’s always numerous people in the waitlist that would be happy to take the substitute spot if there was a way to offer it to them. Why does this not exist ???? Why is there no option to pick which notifications are required? To be notified of available spots when someone leaves a session I have to receive every community match which is crazy! ### 3/5 — Key issues need fixing *2025-12-02* Issues that make the experience more frustrating than it should be: 1. Waiting list visibility
It would be extremely helpful to have a dedicated section showing all the sessions I'm currently on the waiting list for. That way I could easily review and leave the ones I no longer want to join, instead of having to dig around to find them. 2. Better search tools
It would be great to be able to search for specific session types, such as all levelling sessions. Right now, it’s hard to filter down to what I actually want. 3. Filters not working properly
The level filters don’t seem accurate. I’m a 1.50, yet I still get shown matches or coaching sessions that require a minimum level of 2 or higher. The filter for suitable sessions would be incredibly useful IF it worked reliably. 4. Notification overload
The notification settings really need improvement. I only want to receive alerts for things like waiting-list openings, chat messages, or relevant updates - not every single community post. At the moment, even with the ‘new matches posted’ notifications turned off, I still get spammed. Relevant notifications (like follow requests) get completely lost in the noise. This is honestly the most frustrating part. These small issues (especially the notification bombardment) really affect the experience. They seem like simple fixes, so I hope the team can address them soon. I don’t want to turn off notifications entirely just because one part of the system doesn’t work properly. ### 3/5 — Chat feature doesn’t work properly *2025-11-17, version 3.0.58* The chat feature does not work properly, if you don’t have stable internet it doesn’t go through and disappears from chat history ### 3/5 — Punitive ratings on losing matches *2025-09-09* Does not adjust appropriately or intelligently when taking into account rating for losing matches against better players. The algorithm is off - if you play against better players and lose your level should be able to go up depending on how many games you get. Squashlevels much better ### 2/5 — Changed booking and buggy app *2025-08-16* Recent updates means you can’t have have an open game where you accept requests, instead only outside a range that the app sets. Whilst now having a toggle where you can say male only and discriminate sexes? Crazy and unhelpful changes, need to get your product team on board with players and have a feedback form in the app pls. ### 2/5 — Poor functionality *2025-08-13, version 3.0.50* Should be much easier to navigate and filter open activities per centre! ### 2/5 — Needs massive improvement *2025-08-13, version 3.0.50* The app is just well off Playtomic, currently playing in a league, scores are not effecting ratings, padel mates have said this is something they are looking to change The layout is terrible Finding friends etc is hard work Bookings layout is also very poor ### 1/5 — Incredibly bad app *2025-07-21, version 3.0.48* Slow. Hard to use. Ratings/level do not make sense. Far worse than playtomic. ### 1/5 — Worst app ever - stick to playtomic *2025-07-16, version 3.0.47* Padel mates is single handedly ruining the sport - Basic functions cannot be complete eg booking or adding friends. Pls stick to playtomic ### 1/5 — A Disappointing Experience *2025-07-15* Padel centres seem to have moved to Padel Mates on the basis of cost only and without any thought for the user experience. The app is difficult to navigate and often requires multiple clicks where Playtomic requires one. Making bookings is challenging, adding and finding friends is even harder. Extremely disappointing but we are held to ransom with using the platform. Long live Playtomic! ### 1/5 — I wish this app didn’t exist *2025-07-09, version 3.0.46* I can’t stand this app, I hate it. It looks like something some high school students put together for a project. I wish it didn’t exist so we can all just use Playtomic in peace. ## Most critical reviews (10 lowest-rated) ### 1/5 — Non starter *2026-02-06, version 3.0.65* Can’t even get past the first hurdle to login. Spinny wheel of death when submitting age/interests/level etc. ### 1/5 — Please bring back playtomic *2026-01-31, version 3.0.64* Awful awful app. Completely destroying my padel experience. App is dreadful to use. Rating system is a joke. I honestly cannot get a good quality game anymore. ### 1/5 — Sure fire way to lose bookings *2026-01-01, version 3.0.64* Awful UI. Hard to get any good games. London padel scene being ruined by clubs switching ### 1/5 — Really bad *2025-11-17* Glitching, slow, crashing, technical support never reply, chat assistant is a bot, doesn’t bring any fix to your incident. Really bad ### 1/5 — Please fix My Bookings *2025-10-07, version 3.0.54* My Bookings now just shows all available matches, rather than your my bookings. Is this a bug? ### 1/5 — My Bookings? *2025-10-03, version 3.0.54* I used to be able to see all my upcoming bookings under “my bookings”. This no longer works and brings up random bookings. You have to go into your profile to figure out when you are next playing. Please fix! ### 1/5 — Poor replacement *2025-09-01* I also play at Canary Wharf. This is a huge downgrade in user experience. In addition to the previous comments, the filters don’t work, I can’t select individual days and times, adding ‘friends’ takes more steps. Searching for other clubs doesn’t really work. The whole Padel experience is considerably worse for this app. I can only think that it’s cheaper for Padium as no one in their right mind would select this app for their centre. Bring back Playtomic. ### 1/5 — Crashing *2025-08-15, version 3.0.50* App crashes as soon as I open it ### 1/5 — Horrific *2025-08-13, version 3.0.50* Just an awful app. Bring back playtomic ### 1/5 — Worst App!! *2025-07-21* I like to play at canary wharf and they moved off Playtomic app (very bad decision) tried booking using this app it is not user friendly, you can’t book an open court if there is a game open on a separate court… and the customer service is awful. I tried to book and the app would not let me accept people to join so I tried to cancel it 4 days before the match and the app kept glitching. Then I reached out to customer service and they keep saying “have you logged off and log I “ I will never try another app again and they are refusing to refund me my £25 ## Most praised reviews (10 highest-rated) ### 5/5 — Match amical *2026-05-14* Très bon moment Sportivement David ### 5/5 — Great App *2026-05-13* Amazing app to use and super user friendly. Easy to add and connect with players specially through to community groups functionality. ### 5/5 — Love the app *2026-05-13* Really enjoy using Padel Mates. As a beginner to Padel it was really easy to use and find activities that I could participate in. ### 5/5 — Padel Mates *2026-03-09* Prompt and great customer service! ### 5/5 — Easy to navigate *2026-02-05* Using it primary for my padel games. My favourite feature is that you can see all the activities from your favourite bookmarked clubs for a specific day! ### 5/5 — Previous issues fixed *2026-01-22* Previous update meant I could not see upcoming bookings. Left review and all resolved. **Developer response:** Hello, please update your app to the latest version, and if it's fixed for you, please update your the rating in your review. We appreciate your feedback! ### 5/5 — Incredible app *2026-01-17* Such an incredible art makes booking padel so much easier highly recommend it, love it! ### 5/5 — The best platform *2025-10-14* We’ve switched over to padelmates from another platform, and our experience has been incredible, the difference is night and day and with the latest updates it just keeps getting better and better. Club customers are also saying how much they prefer it to our old platform. Don’t hesitate to make the switch, other platforms don’t even come close! ### 5/5 — Indeed the best app. *2024-01-17* I found this really cool with great visuals of how a tournament can be managed. ### 5/5 — Your app is still crashing *2023-09-26* The app is still crashing and nothing seem to be visible with a blank white page . Can you help with the solution --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*