# PagerDuty — user reviews > 150 indexed App Store user reviews of PagerDuty by PagerDuty Inc., rated 4.80/5 from 5,226 ratings. - Source: https://appshunter.io/ios/app/pagerduty/id594039512/reviews - App overview in markdown: https://appshunter.io/ios/app/pagerduty/id594039512.md - Rating breakdown: 5★ 4,650 · 4★ 414 · 3★ 75 · 2★ 16 · 1★ 71 ## What do users think of PagerDuty? Overall sentiment: negative **Pros** - 💡 Excellent integration with various services - 🚀 Great functionality and all the tools you need - 👍 Prefer the app to browser version **Cons** - 🐛 Font sizing issue - 🐛 Unable to change alert sound - 👎 The widget is clutter - 👎 Stop waking me up - 👎 Stop review begging - 👎 Terrible UX - 🐛 Cannot change settings - 👎 Missing basic functionality - 👎 Overpriced garbage - 🔒 Poor Privacy - 🐛 Couldn't acknowledge incident - 👎 Terrible UX - 👎 Couldn't acknowledge incident - 👎 Terrible product - 👎 Couldn't acknowledge incident - 👎 Crashes on startup - 🐛 Crashes frequently - 🐛 Unresponsive after alerts - 👎 Vibration and sound settings not obeyed - 👎 App unresponsive after alert - 🐛 Login Fail - 👎 Non-functional and non-intuitive - 👎 Awful - 🐛 Major bug in update - 👎 Why change it? - 🐛 Logs out me every few weeks - 🐛 Crashes - 🐛 Crashes - 🐛 Crashes - 🐛 Useful...now broken - 👎 Still buggy - 🐛 Couldn't acknowledge incident - 👎 Horrible app - 🐛 Couldn't acknowledge incident - 👎 Terrible UX - 👎 Terrible UX - 👎 Overpriced garbage - 👎 Terrible product **Commonly reported bugs** - Font sizing issue - Unable to change alert sound - Cannot change settings - Couldn't acknowledge incident - Crashes on startup - Crashes frequently - Unresponsive after alerts - Vibration and sound settings not obeyed - App unresponsive after alert - Login Fail - Major bug in update - Logs out me every few weeks - Crashes - Crashes - Crashes - Useful...now broken - Still buggy - Couldn't acknowledge incident - Couldn't acknowledge incident **Most requested features** - Add ability to use custom sound for emergencies - Add ability to use custom sound for emergencies - Add ability to put services in maintenance mode - Improve Resolved Incidents view to show oldest first - Provide easy way to allow calls/texts during DND ## Newest reviews (16 of 150) ### 2/5 — Update yet *2026-08-04, version 8.74* Still can’t read the ridiculous small fonts. Anyone over 40 work at PD? Maybe test it on them in the middle of the night ### 2/5 — Terrible UI *2026-07-07, version 8.70.1* This app was obviously designed by someone who has never actually ever on call and who must have perfect 20/20 vision. We have been forced to move to PagerDuty from another popular service that does the same and ignoring all the other issues that make this service vastly inferior the UI is atrocious. If you are woken up at night and have to actually read what’s on the screen good luck! Even my glasses don’t help at 2am. Event names are truncated so you can’t see the full alert name. Then it's a game of find it in the teeny tiny fields from the rest of the data. There are so many other issues that will probably be ignored, it not the developers fault it's the product design team. There are better alternatives to this product for sure. ### 3/5 — The widget is clutter *2025-09-26, version 8.31* The widget should be able to give the best info at a glance, it is specially missing how long until next on call starts, gives a better idea than showing only dates ### 2/5 — Terrible UX *2025-05-30, version 8.15* Looks like engineering designed it. Confusing mess. ### 3/5 — Cannot change settings *2025-05-07, version 8.12* I am literally unable to go to change my notification sound settings. Clicking the settings makes the entire app unresponsive and I’m forced to force quit out of the app. Edit: reinstalling the app fixed it?? ### 1/5 — Missing basic functionality *2025-05-07, version 8.12* PG doesn’t allow custom sounds for emergencies. ### 1/5 — Overpriced garbage *2025-05-05, version 8.11* Complete garbage. Orchestration rules are much worse than global event rules. Now they ended support even for previously creates event rules and forcing to use the orchestration garbage. ### 1/5 — Poor Privacy *2025-05-05, version 8.11* I’m required to use this for work, like most users I’d assume. This makes their in-app tracking particularly egregious. Contact info, identifiers, diagnostics, user content, and usage data are all tracked. It’s pretty disgusting. ### 3/5 — Feature Request *2025-04-21* My use a custom sound for emergencies and Pager Duty doesn’t allow adding anything outside of the default iphone sounds. Please add this ability to PD. Thank You ### 3/5 — Overtime pay *2025-03-07, version 8.04* Do I receive overtime pay when I have to acknowledge a alarm after my shift? ### 1/5 — No custom notification sound *2024-12-29, version 7.97* No custom notification sound ### 1/5 — Poor app design for something handling critical issjes *2024-11-08, version 7.94* The app regularly expires your session and signs you out with no notice. Slightly outdated versions sporadically error when retrieving incidents. If you do not check it every time you are going on call, good luck if accidentally left your phone on silent and are relying on app alerts! Rich behavior coming from an app that purports to alert you on critical incidents. Perhaps they should consider using their platform for their own apps functionality. ### 2/5 — Does not respect iOS settings *2024-08-21, version 7.84* This app ignores the in app review setting. ### 1/5 — Ripoff and Political Garbage *2024-08-06, version 7.82* I’m forced to look at their all inclusive rainbow for a month out of the year. They’re a ripoff and their status page is complete trash, buggy and creates more problems than it’s worth. Stay away from this product. Leftist garbage agenda pushing their political views in their products. Yuck! ### 1/5 — Unusable with many random bugs *2024-05-09, version 7.69* Sometimes I don’t get notifications. Sometimes app just show black screen. Sometimes it just won’t ACK alert even after few retries. One star is for great „something is broken” ringtone. ### 1/5 — Unable to run on rooted devices *2024-05-01, version 7.68* One star for blocking ability to run on rooted devices. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hot garbage *2026-08-04, version 8.74* Feels like the 1990s ### 1/5 — ack button and text is so small *2026-06-10, version 8.66* why is the ack button SO SMALL when it is an extremely important thing one needs to find when one is being woken up at an ungodly hour for a very important alert??? why doesn’t the font respond to the native iOS text size increase?? please get a capable UX designer to give your app a proper analysis. ### 1/5 — Sooooo buggy *2026-06-08, version 8.65* Uninstalled because of battery drain. Then when I did need to reinstall it won’t accept my MFA credentials, it keeps writing with a code that indicates a password is needed. I don’t get an option to enter a password, I’m setup with MFA and passkeys. ### 1/5 — Let me login with 1password *2026-04-16, version 8.58* Let me login with 1password ### 1/5 — Brain dead devs *2026-03-17, version 8.54* Devs are doodoo brained ### 1/5 — Trash *2026-03-16, version 8.53* This app is trash. Everyone here is forced to use it. ### 1/5 — Font sizing issue *2025-10-27, version 8.35* Critical message font size doesn’t adhere to system font preferences (or even an app preference) to make larger - which means poor devs responding to 3am pages cannot read tiny text without stumbling around to find their glasses and waiting for eyes to adjust. ### 1/5 — Unable to change alert sound *2025-10-22, version 8.35* Always get this error when trying to change sound in app: Error Setting Sound Sorry, we couldn’t set your sound because we encountered a connection error. Try setting the sound again. I’m choosing iOS tones and still no joy. Very annoying. I haven’t seen any zero connectivity issues. ### 1/5 — Stop waking me up *2025-09-23, version 8.31* At night ### 1/5 — Stop review begging *2025-05-31, version 8.15* This is a mandatory app for work and having review begging pop ups is 10x annoying. If one popped up when I was trying to resolve an incident at 3am I would make it my personal mission to make my company stop using pager duty if I had to roll some open source solution together by hand. STOP. ## Most praised reviews (10 highest-rated) ### 5/5 — Feature Request *2025-04-17* My employer uses a custom sound for emergencies and Pager Duty doesn’t allow adding anything outside of the default iphone sounds. Please add this ability to PG. Thank You ### 5/5 — TOP!! *2025-03-18, version 8.06* Excellent integration with various services! ### 5/5 — Prefer the app to browser version *2025-01-27, version 7.99.3* Great functionality, and all the tools you need for incident resolution at your fingertips. So much easier to navigate than the browser equivalent ### 5/5 — Pager Duty is Good *2024-08-05, version 7.82* Highly recommended ### 5/5 — Nice! *2024-04-02, version 7.64* Pretty cool now that widgets are available ### 5/5 — Great, but no widgets *2024-02-12, version 7.56* It’s a great app, but where are the widgets? We need Lock Screen and Home Screen widgets please ### 5/5 — Wow *2023-11-27, version 7.46* Not sure there’s more to say other than “wow” here. Great app. ### 5/5 — Does a great job *2023-08-10* Bur effects your mental health ### 5/5 — Made My Career *2023-01-17, version 7.05* I wouldn’t be a highly successful IT professional if it weren’t for PagerDuty. ### 5/5 — Responsive to feedback *2022-01-22, version 6.56* I previously left a 2-star review (which Apple isn’t letting me edit for some reason) because I was unhappy with the new layout of the screen that displays details about an alert. The developers responded to my review and fixed the issue in the latest version. Other than that I’ve had no issues with PagerDuty—it’s reliable and easy to use. Thanks for being responsive to your users! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*