# Pakistan Citizen's Portal — Pakistan Citizen's

> Integrated citizen grievance redressal system for Pakistan government services. (iPhone/iPad app by National Information Technology Board.)

- Source: https://appshunter.io/ios/app/pakistan-citizens-portal/id1439885831 (this page in markdown: same URL + `.md`)
- Developer: [National Information Technology Board](https://appshunter.io/developer/1503124487)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.94/5 from 790 App Store ratings · 563 written reviews indexed
- Age rating: 4+
- Requires: iOS 16 · 12 MB
- Languages: English
- Released: 2018-11-05
- Data updated: 2026-08-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pakistan-citizens-portal/id1439885831/reviews.md

## What is Pakistan Citizen's Portal?

Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system serves as carrier of complaints to their respective offices across all over Pakistan. Citizens are enabled to provide feedback once a complaint is marked resolved by an officer. The feedbacks are linked to an officer’s performance. The app provides a hassle free interface to citizens to connect with government at all levels.

## Key features

- Submit grievances
- Provide feedback
- Connect with government
- Track complaint resolution
- Officer performance linkage

## What do users think of Pakistan Citizen's Portal?

Overall sentiment: negative

**Pros**

- 🚀 Great service
- 💡 Excellent initiative by the government
- ⭐ Highly recommended
- 🙏 Thankful for the portal

**Cons**

- 🐛 App crashes frequently
- 🔍 Difficult to use
- 🤔 Unresponsive officials
- 🕰️ Slow response times
- 🚫 Complaints not resolved
- 🤯 Frustrating experience
- 🔒 Security and privacy concerns

**Commonly reported bugs**

- App crashes on launch
- Issues with email/phone verification
- Inability to update profile information
- Complaint tracking and feedback not working
- Compatibility problems with iOS devices

**Most requested features**

- Improve app stability and performance
- Enhance user interface and experience
- Provide better customer support
- Ensure timely resolution of complaints
- Expand complaint categories
- Allow overseas Pakistanis to fully utilize the app

## Recent user reviews (10 of 563)

All indexed reviews: https://appshunter.io/ios/app/pakistan-citizens-portal/id1439885831/reviews.md

### 1/5 — Useless

*2026-08-14, version 4.0*

What is this for?

### 1/5 — Unable to upload documents

*2026-07-09, version 4.0*

Very pathetic app . Unable to upload documents despite being the mentioned size. It said that it uploaded successfully but when i open the complaint it shows no attachment.

### 1/5 — worst app/ complaint form not working web or mobile app crashes

*2026-05-26, version 4.0*

mobile app is crashing since weeks no update no fix , web application also not allowing to submit form, icons are not even loaded , this shows seriousness of government to resolve citizens issues

### 1/5 — Corrupt service

*2026-05-22, version 4.0*

No rule of law corrupt country and service avoid.

### 1/5 — Extremely Poor Service & No Response to Complaint

*2026-05-09, version 4.0*

This has become a completely third-class service. Earlier, this application was reliable, fast, and kept customers updated step by step, but now the service is absolutely pathetic.

I submitted my complaint on 7 May, and even after several days there has been no response, no action, and not even a simple update that it has been forwarded to the concerned department.

### 3/5 — Glitch

*2026-02-04, version 3.2.3*

Hello sir app is not working properly

### 1/5 — Not working

*2026-01-11, version 3.2.3*

I I’m trying to get verified but didn’t receive verification code through email

### 1/5 — Crash

*2025-12-31, version 3.2.3*

When i try to enter in complaint option app is crashed every time

### 1/5 — Very slow and low level app

*2025-12-20, version 3.2.2*

Very slow and low level app. Not user friendly. Works really slowly

### 1/5 — Keeps crashing

*2025-12-19, version 3.2.2*

App keeps crashing when complaint section is selected.

## Frequently asked questions about Pakistan Citizen's Portal

### What is the Pakistan Citizen's Portal?

The Pakistan Citizen's Portal is an integrated system designed to address citizen grievances and connect them with government organizations at federal and provincial levels. It acts as a conduit for complaints and allows citizens to provide feedback on resolved issues.

### How does the app help resolve complaints?

The app routes complaints to the appropriate government offices across Pakistan. Once an officer marks a complaint as resolved, citizens can provide feedback, which is then linked to the officer's performance evaluation.

### Is there a cost to use the Pakistan Citizen's Portal?

Based on the provided information, the app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements.

### Who can use the Pakistan Citizen's Portal?

The app is intended for citizens of Pakistan who wish to communicate with government bodies, submit complaints, or provide feedback on services received.

## Version history (last 5 releases)

### 4.0 — 2026-04-01

Minor Bug fixes

### 3.2.4 — 2026-03-04

Completely redesigned UI for a better and smoother experience

Performance improvements and bug fixes

### 3.2.3 — 2025-12-30

Minor Bug fixes

### 3.2.2 — 2025-11-30

Minor Bug Fixes

### 3.2.1 — 2022-09-07

1) Bugs Fixed.

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## More apps by National Information Technology Board

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All apps by National Information Technology Board: https://appshunter.io/developer/1503124487

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*