# Pakistan Citizen's Portal — user reviews > 563 indexed App Store user reviews of Pakistan Citizen's Portal by National Information Technology Board, rated 2.94/5 from 790 ratings. - Source: https://appshunter.io/ios/app/pakistan-citizens-portal/id1439885831/reviews - App overview in markdown: https://appshunter.io/ios/app/pakistan-citizens-portal/id1439885831.md - Rating breakdown: 5★ 312 · 4★ 44 · 3★ 45 · 2★ 58 · 1★ 330 ## What do users think of Pakistan Citizen's Portal? Overall sentiment: negative **Pros** - 🚀 Great service - 💡 Excellent initiative by the government - ⭐ Highly recommended - 🙏 Thankful for the portal **Cons** - 🐛 App crashes frequently - 🔍 Difficult to use - 🤔 Unresponsive officials - 🕰️ Slow response times - 🚫 Complaints not resolved - 🤯 Frustrating experience - 🔒 Security and privacy concerns **Commonly reported bugs** - App crashes on launch - Issues with email/phone verification - Inability to update profile information - Complaint tracking and feedback not working - Compatibility problems with iOS devices **Most requested features** - Improve app stability and performance - Enhance user interface and experience - Provide better customer support - Ensure timely resolution of complaints - Expand complaint categories - Allow overseas Pakistanis to fully utilize the app ## Newest reviews (16 of 563) ### 3/5 — Glitch *2026-02-04, version 3.2.3* Hello sir app is not working properly ### 1/5 — Mohammad Ghouri *2025-12-01, version 3.2.2* The App is not opening, also when it was working I cannot open the icon to leave any negative thoughts and suggestions. Please guide. Keep blocking my access and asking to download new versions of the app . Worst experience ever. ### 1/5 — Useless application *2025-11-29, version 3.2.1* This application is useless and waste of money of government complaints are only forwarding next to next and end result the concerned institution close the complaint without valid reason better to close this application no hope for any solution of any problem ### 1/5 — Not usable *2025-11-25, version 3.2.1* When I open the application, it shows me a grey screen. Slightly on the right of my screen is the homescreen visible. I cant use it ### 1/5 — Updating *2025-09-28, version 3.2.1* Update your app. It doesn’t work 95% ### 1/5 — Update please *2025-09-17, version 3.2.1* Not working this app ### 1/5 — Application crash when I click on complains *2025-09-10, version 3.2.1* Application crash when I click on complains ### 1/5 — App shutdowns *2025-08-22, version 3.2.1* Anytime i open my complaints in the app , the App shutdowns. FIX IT. ### 1/5 — Poor Application *2025-08-15, version 3.2.1* Extremely bad application, one should be fixing the problems!!! ### 1/5 — No Longer Works Since Chor Gov is Back *2025-08-07, version 3.2.1* Since the change of government, all good initiatives from previous IK’s government have been stopped and so this app. ### 1/5 — Hell services *2025-07-16, version 3.2.1* Is manhoos Govt ko chahiay k yeh app close kar den just because no one respond on the complaints.Even we are unable to open the app, if you can’t provide services please get out from this Govt and left this country ### 1/5 — No Updates for 2 years *2025-07-07, version 3.2.1* App does not work on newer iPhone models. SHAME on the developers ### 3/5 — App Functionality *2025-07-02, version 3.2.1* App doesn’t work properly for overseas registration!! ### 1/5 — Doesn’t work *2025-06-09, version 3.2.1* The app is not responding from last may. ### 1/5 — Very slow and low level app *2025-05-30, version 3.2.1* Very slow and low level app. Not user friendly. Works really slowly ### 1/5 — Not working anymore *2025-05-28, version 3.2.1* They stopped it, such a corrupt thing to do ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-08-14, version 4.0* What is this for? ### 1/5 — Unable to upload documents *2026-07-09, version 4.0* Very pathetic app . Unable to upload documents despite being the mentioned size. It said that it uploaded successfully but when i open the complaint it shows no attachment. ### 1/5 — worst app/ complaint form not working web or mobile app crashes *2026-05-26, version 4.0* mobile app is crashing since weeks no update no fix , web application also not allowing to submit form, icons are not even loaded , this shows seriousness of government to resolve citizens issues ### 1/5 — Corrupt service *2026-05-22, version 4.0* No rule of law corrupt country and service avoid. ### 1/5 — Extremely Poor Service & No Response to Complaint *2026-05-09, version 4.0* This has become a completely third-class service. Earlier, this application was reliable, fast, and kept customers updated step by step, but now the service is absolutely pathetic. I submitted my complaint on 7 May, and even after several days there has been no response, no action, and not even a simple update that it has been forwarded to the concerned department. ### 1/5 — Not working *2026-01-11, version 3.2.3* I I’m trying to get verified but didn’t receive verification code through email ### 1/5 — Crash *2025-12-31, version 3.2.3* When i try to enter in complaint option app is crashed every time ### 1/5 — Very slow and low level app *2025-12-20, version 3.2.2* Very slow and low level app. Not user friendly. Works really slowly ### 1/5 — Keeps crashing *2025-12-19, version 3.2.2* App keeps crashing when complaint section is selected. ### 1/5 — It‘s 2025 *2025-12-01, version 3.2.2* Horrible Developers at work here. What a headache! ## Most praised reviews (10 highest-rated) ### 5/5 — Pathetic *2025-12-15, version 3.2.2* Just like Pakistanis this app is pathetic and no good completely corrupt and incompetent! ### 5/5 — ZK UK *2025-10-24, version 3.2.1* Good Service ### 5/5 — Immediate Action *2025-10-17, version 3.2.1* Very happy for quick and prompt actions of any complaints. Highly satisfied with their work. Thank you for this online portal ### 5/5 — Login Issue *2025-06-25, version 3.2.1* Please be informed that it’s been iver a week now where Im trying to login with my credentials but always told with that the “Site is Under necessary Maintenance. Please try again Later”. Im not able to login to register a complain. Looking forward to your kind response ### 5/5 — Pakistan Compliant Procedure Made easy *2025-03-12, version 3.2.1* Excellent Service -I think you just to need to improve the logistics of the app so it doesn’t crash or freeze ### 5/5 — Screen freezes at App Launch *2025-01-21, version 3.2.1* Dears, The screen in iOS, doesn’t show the any animation at the launching stage. But the main page appears correctly. Please look into it ### 5/5 — Best relief app *2024-12-28, version 3.2.1* When Old government was there, my complaint got Done in few months. Now let‘s See how the government handles it. RELATED TO IK Government(: ### 5/5 — Passport *2024-06-14, version 3.2.1* Fast reply and fast dilieverd thanks allot Specially sir Mohsin Naqvi sb Mohsin butt Germany ### 5/5 — Amazing organisation ❤️🇵🇰for the welfare of Pakistanis ❤️🇵🇰 *2023-10-19, version 3.2.1* This is a precious resource we can’t without, Pakistan PaendaBaad 🇵🇰🇵🇰🇵🇰 ### 5/5 — Problem solved n sign up *2023-09-20, version 3.2.1* When I try to make a new member as a foreign person, there is no cell for a passport number, and at the same time, I couldn't sign up because it gave me a message that the passport number was missing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*