# Palace Resorts

> Luxury resort app for booking services, activities, and accessing vacation information. (iPhone/iPad app by Palace Resorts, S.A. De C.V..)

- Source: https://appshunter.io/ios/app/palace-resorts/id1411599607 (this page in markdown: same URL + `.md`)
- Developer: [Palace Resorts, S.A. De C.V.](https://appshunter.io/developer/1473291508)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.60/5 from 18,379 App Store ratings · 300 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.6 · 377 MB
- Languages: American English, French (France), German (Germany), Japanese, Korean, European Portuguese, Russian, European Spanish
- Released: 2018-12-12
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/palace-resorts/id1411599607/reviews.md

## What is Palace Resorts?

With ten resorts overlooking the crystal clear waters of the Caribbean Sea, Palace Resorts sets the standard in the five-star category and the all-inclusive luxury accommodations in Mexico and Jamaica.
 
The enhanced Palace Resorts mobile application will lead you into an elevated experience of comfort & service. All the information you need for an unforgettable vacation will be available at your fingertips. You will be able to request room service with the touch of a button. Schedule all your activities, book your spa services or reserve a table at world-class restaurants.

Download now and enjoy a new Palace Resorts experience.

Features:
 
* See schedule of daily activities and nightly shows at your hotel.

* Organize all your activities with your very own agenda.

* Pre Check-in.

* Request room service.

* Reserve your spa services or a table at the restaurants.

* View property maps.

## Key features

- Request room service
- Schedule activities and view agenda
- Book spa services
- Reserve restaurant tables
- View daily activities and shows
- Pre check-in
- View property maps

## What do users think of Palace Resorts?

Overall sentiment: negative

**Pros**

- 🌴 Wonderful family vacation
- 🌟 Excellent app
- 🏨 Amazing place with loads to do
- 📆 Useful calendar feature
- 🛒 Great for reservations
- 💻 Everyone should have this

**Cons**

- 🔍 Difficult to find restaurants
- 🔄 Slow and buggy app
- 🤖 App not user-friendly
- 🔒 Unreliable login/registration
- 🗺️ Lacking functionality (maps, reservations, etc.)
- 🕰️ Slow loading times
- 🔁 Glitchy and crashes often
- 🤔 Confusing and unintuitive

**Commonly reported bugs**

- Incorrect information displayed
- Reservations not syncing properly
- App linking to wrong reservation
- Inability to make/change reservations
- Unreliable order tracking

**Most requested features**

- Chat room for reservation holders
- QR code suggestions for location-based help
- GPS support for transit
- Ability to view full account status and resort credits
- Option to request room cleaning
- Full restaurant menus in the app
- Scannable icons for digital menus

## Recent user reviews (10 of 300)

All indexed reviews: https://appshunter.io/ios/app/palace-resorts/id1411599607/reviews.md

### 3/5 — Request

*2026-08-21, version 2.2.24*

I am Vietnamese. I hope that your app will have Vietnamese to Vietnam people can use it and understand it easier. Thank you

### 1/5 — If I Could Give A ZERO I Would

*2026-08-18, version 2.2.24*

I have spent the last 3 weeks trying to get my legal name put into this App. No matter how many emails and being told it’s done, IT’S NOT! So I can’t digitally check in look at excursions, I won’t be able to make dining reservations, etc. Just another Palace FAIL!!!!! I’ve been a member for over 20 years and I have been disappointed with the sales, member services staff ALL of the years. The only saving grace is the Hotel Wait Staff, the cleaning staff and the people that actually run the hotel for the customers.

### 5/5 — Sugerencia prox actualizacion

*2026-08-11, version 2.2.23*

En alguna prox actualizacion automaticen lo de solicitar valga la redundancia; la solicitud para pedir el permiso de ir a otro resort de la misma cadena por ej del moon palace al sun palace temporalmente, y gestionar el traslado

### 1/5 — Forced an update now maps won’t work.

*2026-08-04, version 2.2.22*

Forced an update while we are here and now we can’t access the maps.

### 1/5 — Vacation factory

*2026-08-02, version 2.2.21*

Nothing operates efficiently. The resort is pretty but far from finished. My son was injured by the unfinished pool deck. The unfinished resort came with a credit to
Come back. We paid for 4 nights and the voucher was only for 3…that level a cheapness is in every experience. Some staff was rude. Also leave 30-60 minutes for check out since every employee acts like Zoolander in front of their computer.

### 5/5 — How great this app is

*2026-07-30, version 2.2.21*

This is a great app to use for the resort. I have been to other resorts before and use their app and those apps have not been the most consistent but this one always delivers whether it’s room service, requesting maintenance setting up reservations for your dinner and even checking out all the different activities that they have going on.

### 1/5 — Awful app

*2026-07-20, version 2.2.20*

Very hard to navigate and make reservations.  Also the chat is useless

### 3/5 — Review for the App only

*2026-07-02*

Good looking app so far, but does need more improvements. 

We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator. 

The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.

### 5/5 — Amazing Vacation

*2026-06-24, version 2.2.18*

My name is Kendrick and I will tell you about my vacation and it is set in The Grand moon Palace in the Dominican Republic, Punta Cana. I would like to give a shout out to Emiry an Amazingly nice person she made my days, she always found a way to make you smile. And to Emiry if you see this, yes it’s the Teen with the Glasses at the arcade and I want to say thank you so much.

### 4/5 — Pretty good app

*2026-06-17, version 2.2.18*

Although it looks like mostly AI-generated, it does a good job. Though they did remove being able to order an extra bed/mattress. It’s still available, you just have to ask the hotel concierge in the app.

## Frequently asked questions about Palace Resorts

### What does the Palace Resorts app do?

The Palace Resorts app is designed to elevate your luxury resort experience. It provides all the information you need for your vacation at your fingertips, allowing you to request room service, schedule activities, book spa services, and reserve tables at restaurants.

### What are the key features of the Palace Resorts app?

Key features include the ability to request room service, organize your activities with a personal agenda, pre check-in, book spa services and restaurant reservations, view property maps, and see the schedule of daily activities and nightly shows at your hotel.

### Is the Palace Resorts app free to use?

Yes, the Palace Resorts app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### What kind of vacations is this app for?

This app is specifically for guests staying at Palace Resorts, which are five-star, all-inclusive luxury accommodations located in Mexico and Jamaica, overlooking the Caribbean Sea.

### How can this app help me during my stay?

The app streamlines your vacation by putting essential services and information within easy reach. You can manage your dining, entertainment, and relaxation plans without needing to visit multiple desks or make phone calls, ensuring a more comfortable and convenient stay.

## Version history (last 5 releases)

### 2.2.25 — 2026-08-28

Bug fixes, stability improvements, and performance enhancements.

### 2.2.24 — 2026-08-13

Bug fixes, stability improvements, and performance enhancements.

### 2.2.23 — 2026-08-10

Bug fixes and performance improvements

### 2.2.22 — 2026-08-04

Bug fixes and performance improvements

### 2.2.21 — 2026-07-20

Bug fixes and performance improvements

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## More apps by Palace Resorts, S.A. De C.V.

- [Le Blanc Spa Resorts](https://appshunter.io/ios/app/le-blanc-spa-resorts/id1462957325)
- [Be Palace](https://appshunter.io/ios/app/be-palace/id6447017540)
- [Palace Elite](https://appshunter.io/ios/app/palace-elite/id6737211430)

All apps by Palace Resorts, S.A. De C.V.: https://appshunter.io/developer/1473291508

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*