# PalawanPay — user reviews

> 8 indexed App Store user reviews of PalawanPay by Palawan Pawnshop, rated 4.10/5 from 54 ratings.

- Source: https://appshunter.io/ios/app/palawanpay/id1612022476/reviews
- App overview in markdown: https://appshunter.io/ios/app/palawanpay/id1612022476.md
- Rating breakdown: 5★ 32 · 4★ 9 · 3★ 5 · 2★ 2 · 1★ 6

## Most critical reviews (8 lowest-rated)

### 1/5 — Can’t Fixed Account Problem!

*2025-05-27*

I’m trying to register my new roaming number. Because the old one was rejected after Philippines required to register your phone number my old sim lost signal. But they won’t let me do it because I already have an account. So I contact customer service if the can replace my new number you account she/he told me it will take 7 days so I’ll wait for 7 days nothings happen I still can’t use my account! Very frustrated but anyway! SendWave is my way to sent money to my family nowadays! Hassle free and zero fee!

**Developer response:** We're sorry to hear about that, Suki! Your feedback is important to us. We are actively working to address these errors to improve your experience Please reach out to our Customer Service again so we can make it up to you: Hotline: 0919 058 0588 Facebook/ Messenger: PalawanPayPH Email: help@palawanpay.com Website: www.palawanpay.com. Thank you for your understanding!

### 1/5 — Malisod ag mahirap☝️

*2024-04-06*

Since the update app is always crashing! Sobrang frustration!

**Developer response:** Hi dozenrussells, we're sorry to hear about that Suki! Your feedback is important to us. We are actively working to address these errors to improve your experience. For further assistance you may reach out to our Customer Service for assistance at the following channels: Hotline: 0919 058 0588 Facebook/ Messenger: PalawanPayPH Email: help@palawanpay.com Website: www.palawanpay.com Maraming Salamat!

### 1/5 — can’t use the app

*2023-09-11*

masyadong mataas ang ios requirement kya ayaw na magopen ng app..so how can we use the app on phones with lower ios??? pakifix nman po kasi pano nman mkakagamit mga iphone users with low ios..🥲🥲

**Developer response:** Your feedback is important to us, Suki. Good news, we made an update to our app settings to support iOS v15.7.8. You can now download and install PalawanPay again. Maraming salamat!

### 3/5 — No go

*2024-08-16*

I want to register from the U.S. to send back home, pero kailangan ng Philippine number

**Developer response:** Hello, MPdez! We are more than happy to assist you. If you are using a roaming Philippine number connected here and can receive OTP, you definitely can register for our Palawanpay app. If you need further assistance, do not hesitate to reach out to our Customer Service hotline at 0919-058-0588 or email us at help@palawanpay.com. Thank you!

### 5/5 — Safest app than Gcash

*2024-08-07*

Good security than Gcash, and less annoying ads.

**Developer response:** Thank you, Suki! We're glad to hear that you had a positive experience with us. Keep on using PalawanPay.

### 5/5 — Thank you PalawanPay

*2024-07-01*

I am using your app from Italy to send money to Ph. At some point I got problem on not receiving OTP which didn’t allow me to use the app for awhile, eventually when I reinstalled the app I was able to receive the OTP finally, I didn’t know what was wrong with it, anyways… I am hoping I wouldn’t have the same problem again as I really prefer using your app for sending money to my family there. Your customer service is also great… Funds are fully secured with you guys!!! 100%

**Developer response:** Hi Recca1480, good to know that it’s now working fine, maraming salamat SUKI! sa continued support.  We always strive to provide better service to our valued partner, like you.  With regards to your OTP concern, there are several factors that might affect receiving the OTP, one of which is the availability of the carrier in your location. For assistance you may reach us through our Customer Service with the following channels: Facebook/ Messenger: PalawanPayPH Email: help@palawanpay.com Website: www.palawanpay.com (http://www.palawanpay.com/).

### 5/5 — Nicejjjj

*2022-12-03*

Nice app

**Developer response:** Thank you, suki! Pwedeng pwede sa PalawanPay!

### 5/5 — Alekbobik

*2022-09-10*

Good

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*