# Palladium Hotel Group

> Travel and hotel booking app with integrated loyalty program management. (iPhone/iPad app by Mobail.)

- Source: https://appshunter.io/ios/app/palladium-hotel-group/id520047102 (this page in markdown: same URL + `.md`)
- Developer: [Mobail](https://appshunter.io/developer/389517884)
- Category: Travel, Entertainment
- Price: Free
- Rating: 4.70/5 from 10,545 App Store ratings · 174 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 49 MB
- Languages: American English, European Spanish
- Released: 2012-05-24
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/palladium-hotel-group/id520047102/reviews.md

## What is Palladium Hotel Group?

The app to make the most of your stay... and now also your rewards! 

Organize, book and live every moment of your vacation with the Palladium Hotel Group app. 

And now you can take the whole Palladium Rewards experience with you: check your points, benefits and promotions directly from your cell phone. 

From your couch at home to your arrival at the hotel, the app accompanies you so that everything flows seamlessly:  

access your reservation, explore interactive hotel maps and destination guides, make room requests, book restaurants, check activities, chat with staff... and much more! 

Are you a Palladium Rewards member? Now you can: 

• View your membership level and number 
• View your points and their expiration date 
• View all your Rewards points movements 
• Access exclusive promotions and rewards 
• Transfer points 
• Invite friends and earn more 
 
Also, if you are not a Palladium Rewards member, you can now sign up from the app and start enjoying all its benefits. 

Main functions of the App: 

• Consult and manage your reservation 
• Personalize your experience 
• Make reservations at restaurants and bars 
• View the entertainment and activities calendar 
• Chat with hotel staff 
• Order room service or book your day at the spa 
• Access destination maps and guides 
• View corporate information 
• And now... manage your entire Palladium Rewards account! 

 

Hotels in paradise and urban destinations 

Palladium Hotel Group has a wide variety of exclusive hotels in urban and paradise destinations in Mexico, Jamaica, Brazil, Dominican Republic, Spain and Italy. You just have to decide what kind of vacation you want, our luxury hotels are the best setting for all kinds of adventures: 

Grand Palladium Hotels & Resorts: All the 5-star luxury for the family in paradisiacal destinations. 

TRS Hotels: Our most exclusive 5-star adults only hotels located in the most exotic destinations. 

Palladium Hotels: 4 star hotels overlooking the Mediterranean. 

Hard Rock Hotels: Hotels with an iconic and exclusive design in Ibiza, Marbella and Tenerife. 

BLESS Collection Hotels: Hotels located in the best urban and beach destinations where luxury and vanguard live. 

Ushuaïa Beach Hotels and The Unexpected Hotels: An unparalleled adults only experience, with the best music and leisure offer. 

Only YOU: Hotels located in urban destinations for you to enjoy your favorite cities in a different way. 

Fiesta Hotels & Resorts: Family hotel located in the most elegant area of Santo Domingo. 

 

Download the app, select your next destination and experience a unique vacation. 

Your vacation, and your rewards, in the palm of your hand.

## Key features

- Manage reservations
- Book restaurants and activities
- Interactive hotel maps
- Chat with staff
- View loyalty points and benefits
- Access destination guides

## What do users think of Palladium Hotel Group?

Overall sentiment: mixed

**Pros**

- 🌟 Authentic and interesting cuisine
- 👍 Wonderful and friendly staff
- 🗺️ Convenient app with everything in one place
- 🍽️ Excellent room service
- 🌴 Beautiful resort and amenities
- 🤗 Courteous and attentive staff

**Cons**

- 🐛 Buggy app with many errors
- 🚫 Limited restaurant booking options
- 📱 App not fully accessible for screen readers
- 🕰️ Inaccurate restaurant hours and schedules
- 🤔 Confusing and unintuitive app
- 🔍 Lacking important details and information

**Commonly reported bugs**

- App crashes frequently
- Login and reservation issues
- Incorrect room and booking information
- Outdated and inaccurate content

**Most requested features**

- Ability to book more than room capacity
- Filters to show open restaurants by meal time
- More detailed restaurant menus and descriptions
- Interactive map with points of interest
- Multilingual support (English, Spanish, etc.)

## Recent user reviews (10 of 174)

All indexed reviews: https://appshunter.io/ios/app/palladium-hotel-group/id520047102/reviews.md

### 2/5 — Very poor map with no info

*2026-07-25*

So, we tried using the app to meet people at different bars and restaurants.  It took us to areas where there is NOTHING for guests.  The locations are completely off.  You’d think you could click on a restaurant with that tab showing, and find some info.  No, it does nothing.

### 1/5 — Awful

*2026-07-09*

Currently staying at 5 star hotel in Sicily and the app constantly doesn’t work on WIFI or on mobile. Just reinstalled again for the 3rd time in 4 days. When you book à la carte restaurants it doesn’t record it in the app like in a calendar, this is very poor. Overall the app needs a lot of work to make it more usable.

### 1/5 — Do Better

*2026-05-30*

This app is dry af and does not give you what you need to make reservations or even have insight to the resort.  They are getting too much money to have such rinks sink app.  The website could use some help as well.  

With the money you are spending to stay at the resort you would think they would pour money into advertising and marketing to get you excited for your stay.  It's so glitchy and slow and dry it makes you have anxiety thinking that you are being scammed.

### 1/5 — Basic app, not useful

*2026-02-20*

this application does not have a bare minimum needed for a traveler who would be using this application while staying at the resort. It does not have any information about any activity or an option to book anything, for example a gym class  I would love to see an update . Even though the hotel i am staying in has a butler’s service and a majordome, still it would be useful to know schedule of events and activities to make informed decisions about daily schedules

### 5/5 — Bellhop

*2026-02-16*

A young man by name of Alvin was the absolute best at ensuring all our needs were being met over and above, so polite, and helpful. All the staff were great but Alvin will always be remembered! Thank you Alvin❤️

### 1/5 — Room hot at night!!

*2026-02-07*

Noticed Chilled waterline SHUT in building 37 at Grand Palladium in Jamaica!! Feb. 7th 2026
Reason why rooms not cooling
Have been asking for someone to take of it for 4 days now.
They keep telling us someone will fix it!!!

Also alcohol drinks are way too potent!!! My goodness, we are drunk after 2-3 drinks!!

We will probably Never come here, and even any of the Grand Palladium across the World!!; plus imagine the people we know that will know.

Vacationer from Canada!!

### 1/5 — Junk App and Website

*2026-01-16*

I keep getting error messages when logging in on the app saying that they’re having troubles (these never seem to end). The website logs me in and then kicks me out immediately. Seems like this company needs to invest in some quality engineers and IT employees because I don’t have high hopes for my stay next week with this unprofessional junk they’ve put out for the public.

### 1/5 — updated app is trash

*2026-01-10, version 6.1.0*

Used to work fine all the time.  Updated version that added Palladium Rewards login doesn't work on my iphone 15 or ipad with current OS.  Every time try to access a hotel to view restaurant schedules, activities etc I get a white screen that never loads.  Junk

### 1/5 — Cannot add booking

*2026-01-04*

Checked into hotel online, downloaded app and created account. How the hell do you add your booking to your account? It just tells me I have “mo current bookings”… used the same email and personal details as my actual booking. Pointless app and already a bad experience to a holiday resort that was meant to provide an ebutler “BEFORE and during” my stay. We get there in 12 hours and still not heard anything.

### 1/5 — Awful

*2026-01-02*

Used for the hotel in Punta Mita. App didn’t allow us to make reservations for dinner. Front desk just said “yeah it can have glitches”. We also reserved a court for pickleball through the app but when we went to check in for our reservation the time slot was not available and apparently didn’t even  inform us that the reservation we tried to make was not available. The map feature is horrible, you can’t zoom in to even see the layout, the pins were all overlapping so you really cannot see where things are located on the property. Poor experience overall!

## Frequently asked questions about Palladium Hotel Group

### What does the Palladium Hotel Group app do?

The app helps you organize, book, and enhance your vacation. You can manage your reservations, explore hotel amenities like interactive maps and destination guides, book restaurants, check activities, and even chat with hotel staff. It also integrates your Palladium Rewards loyalty program.

### How can I manage my Palladium Rewards account?

If you are a Palladium Rewards member, you can view your membership level, points balance and expiration date, and points movements directly from the app. You can also access exclusive promotions, transfer points, and invite friends to earn more. Non-members can sign up through the app.

### Is the Palladium Hotel Group app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a completely free experience for users.

### What kind of hotels does Palladium Hotel Group offer?

Palladium Hotel Group offers a diverse range of hotels across various brands, including Grand Palladium Hotels & Resorts (5-star family luxury), TRS Hotels (exclusive adults-only), Palladium Hotels (4-star Mediterranean), Hard Rock Hotels, BLESS Collection Hotels, Ushuaïa Beach Hotels, Only YOU Hotels, and Fiesta Hotels & Resorts.

### Can I book services like room service or spa treatments through the app?

Yes, the app allows you to order room service or book your day at the spa. It aims to provide a seamless experience by enabling you to manage various aspects of your stay directly from your mobile device.

## Version history (last 5 releases)

### 7.7.0 — 2026-08-24

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 7.6.7 — 2026-08-10

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 7.6.4 — 2026-07-22

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 7.6.2 — 2026-06-30

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 7.6.1 — 2026-06-23

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*