# palmEM AI: EM Quick Reference — user reviews > 97 indexed App Store user reviews of palmEM AI by palmER Worldwide LLC, rated 4.20/5 from 72 ratings. - Source: https://appshunter.io/ios/app/palmem-ai-em-quick-reference/id481034047/reviews - App overview in markdown: https://appshunter.io/ios/app/palmem-ai-em-quick-reference/id481034047.md - Rating breakdown: 5★ 52 · 4★ 5 · 3★ 4 · 2★ 2 · 1★ 9 ## What do users think of palmEM AI? Overall sentiment: positive **Pros** - 🚀 Quick and efficient reference tool for ED scenarios - 👍 Easy-to-navigate interface with logical organization - 📚 Comprehensive content covering emergency medicine topics - 🎯 Concise, clinically-relevant information without unnecessary fluff - 💊 Useful features like Broselow tape and drug dosages - 🔍 Multiple search methods (by system, lab values, conditions) - 💰 Excellent value for the price - ⭐ Highly useful for residents, students, and experienced clinicians - 📖 Regularly updated with new content and images - 🏥 Trusted resource used daily in emergency departments **Cons** - ⚠️ Outdated protocols (ACLS, PALS) - 🐛 Subscription model confusion and access issues - 📱 Compatibility problems with newer iOS versions - 🔄 Lack of regular updates over extended periods - ❌ Note-taking feature removed or non-functional - 🎨 Outdated user interface design - 🔐 Migration issues with account verification - 📊 Information sometimes too condensed or oversimplified - ⚡ App crashes and loading failures reported - 🚫 iPad compatibility issues **Commonly reported bugs** - App crashes on latest iOS updates - Subscription verification fails for previous owners - Access denied despite full subscription status - App does not load on iPad - Note section disappeared after update - Pages unable to open - Blank content display - Restore purchases feature not working properly **Most requested features** - Add toxidromes section - Photo support in note-taking function - Swipe-back gesture for faster navigation - Procedure images or video links - Dark mode option - Restore and improve note-taking functionality - More detailed procedure guides - Enhanced search capabilities ## Newest reviews (13 of 97) ### 3/5 — Note tool/outztas *2026-02-12, version 26.2.1* The note tool is not functional. Also a little outdated, has been updated in a bit. Overall helpful ### 3/5 — Waste of $ *2025-04-11, version 25.2.2* Even Grok gives better and more accurate answers than this app. Query ACLS protocols and you will see. Many other things as well like trauma splenic lac etc. ### 5/5 — Great app *2023-07-15* I’m seriously impressed with this app. It’s depth of info and ease of use make it perfect for the ED. I find myself using it all the time on shift. **Developer response:** Thank you for your review, whirlyforly! We're glad to hear that palmEM is helping you in the ED. Our team has worked hard to provide up-to-date and relevant information to make your job easier. We appreciate your support and hope to continue to exceed your expectations in the future. ### 5/5 — Essential app *2023-07-04* Brilliant app! PalmEM is my go to guide in the ER. It’s accurate, easy to use, and perfect for quick on the spot info. A big thumbs up! **Developer response:** Dear riceeD, thank you for sharing your positive experience with palmEM! We're thrilled to hear that our app has been a helpful tool for you in the ER. Our team has worked hard to make sure it's user-friendly and accurate, so it's great to know it's meeting your needs. If you have any further feedback or suggestions, please don't hesitate to let us know. ### 5/5 — Love it! *2023-06-28* I love how palmEM organizes information in a way that’s easy to find and easy to digest. This app has become an essential part of my daily practice. So glad I have it!! **Developer response:** Hi elin89jj, Thank you so much for your review! We are thrilled to hear that palmEM has become an essential tool in your daily practice. Providing organized and easy-to-use information is our top priority. If you have any questions or concerns, please let us know. Thank you for using palmEM! ### 5/5 — A must have app *2023-06-25* As an emergency medicine physician, I can confidently say that palmEM is an invaluable resource. It has helped me in many situations. **Developer response:** Thank you for taking the time to write this review, rosisam! We're thrilled to hear that palmEM has been such a valuable resource for you. It's our goal to provide you with the information you need to provide the best care possible, and we're glad that palmEM has been able to support you in that mission. If you have any suggestions for how we can improve, please don't hesitate to reach out. Thank you for your support! ### 5/5 — My go to app *2023-06-23* This has it all!! So much better than scrolling through up todate trying to find what you need. **Developer response:** Hi vivDOll99, we appreciate your positive review of palmEM! It's great to hear that our app has been a useful resource for you. Some resources are great for the deep dive. Ours is great for what you need on shift. Thank you for taking the time to share your thoughts, and please don't hesitate to reach out if you have any questions or feedback for us. ### 5/5 — Worth the $ *2023-06-22, version 11.0.0* As an EM resident, I use it all the time. Super helpful! ### 4/5 — Latest update asking to subscribe even when previously owned *2023-06-06* Downloaded (from my past purchases) after long to use it again. To my surprise, it asked for subscription at every stage after asking me to sign up first. Even if I try to restore purchases, it is still shows the same thing over and over again. This needs to be fixed. Update: Sent them an email and they fixed access. Updating review to 4 stars. Still keeping one star as this migration should have been automatic and there might still be affected users. **Developer response:** We're glad to hear that our team was able to resolve the issue. We're very sorry for the inconvenience caused - it's definitely not the experience we want you to have! Just a heads up to our users: if you haven't opened palmEM since version 10 was released in December 2022, you might be prompted to subscribe. Please email us at support@palm-er.com if you're affected and we'll make sure you're taken care of. Thank you for reaching out to us and for updating your review. If you have any further concerns or questions, please don't hesitate to contact us. We're here listening and here to help! ### 5/5 — FIXED: Update without warning… lost notes. *2023-01-20, version 10.1.0* I cannot find the note section which the previous version had and it seems I have lost around 4 years of notes. No response from the contact provided for help/questions. Update 1/2023 They have reached out multiple times over email with helpful solutions and reasonings why this happened. They explained their previous inability to inform/update users regarding the planned update as well as the reasonings for the update and the reason for having to (currently, they may be back!) remove notes. ### 3/5 — Great, but getting out dated *2021-11-04, version 7.0* I love this app. But, I cannot rely on the current edition due to out of date ACLS and PALS protocols, among other things. 5 stars in the past. 3 stars now. Please update this edition. ### 3/5 — No Updates *2021-08-01, version 7.0* No update in 3 years just beware ### 4/5 — Feedback *2021-02-22* Great app that I use on shift no infrequently. Would appreciate if we could add photos to note function on app. Thanks! ## Most critical reviews (10 lowest-rated) ### 1/5 — Subscription?! No thanks *2026-07-23* This used to be one of the best apps for emergency medicine. Bought and paid for this app years ago, now they have a subscription fee on top my original payment, which I found out when trying to look up a pressor dose during a resuscitation. Cannot be trusted or counted on any more. **Developer response:** This review is inaccurate. We have never removed access from anyone who purchased palmEM, and we never will. If you purchased palmEM before our AI-powered clinical reference was introduced, you continue to have full access to everything you originally purchased, no subscription required. In fact, we also include our comprehensive AI clinical reference at no additional cost for original purchasers. What you're describing happens when the app is signed in with a different email than the Apple ID used to make the original purchase. When they don't match, the app can't recognize your previous purchase and displays the subscription screen instead. The fix takes about a minute: https://palm-er.com/support/docs/palmem/troubleshooting/legacy-user-subscriptions App Store reviews are anonymous, so we have no way to identify your account or restore your access from a review alone. Please contact us through the app or at support@palm-er.com. We’d appreciate the opportunity to help. We’ll get your access restored right away, and it’s much faster and easier than assuming the worst. ### 1/5 — Unable to open pages *2025-09-01* Burn management **Developer response:** Hi musicmaker, Sorry to hear you ran into trouble. What you're describing sounds like a local issue rather than a problem with the app itself. Try force-closing the app first, and if that doesn't help, delete and reinstall. If problems continue, email us at support@palm-er.com and we'll get you back on track quickly. ### 1/5 — Unfortunately useless *2023-07-12* As a provider I cannot seem to get a single useful thing from this app. I was recommended this app from a podcast. I hate giving negative feedback but just a heads up for others out there. I’m disappointed I spent $20 on it. I wouldn’t recommend it even if it were free. **Developer response:** Hi Joe, thank you for taking the time to provide your feedback. We're sorry to hear that you didn't find our app useful and that it did not meet your expectations. We understand that the app may not be for everyone, but we'd like to make it right. Could you please provide more details about what you were looking for in the app and what features you found lacking? We appreciate your honest feedback and would like to work towards improving the app for all of our users. We would greatly appreciate you contacting us at support@palm-er.com. Additionally, you may request a refund from Apple by going to https://reportaproblem.apple.com ### 1/5 — Migration Failure *2023-07-09* I’ve had the same problem with access others noted since the new subscription model rolled out. Contacted support who says their system shows I have full access but I still do not. Hoped this update would fix the problem but it did not. Too bad because this was a great app. **Developer response:** Dear MabonApModron, we are sorry to hear about the issue you're experiencing with accessing the app. We would like to help you get this resolved as soon as possible. Please reach out to our support team at support@palm-er.com and provide any additional information or details about the issue you're experiencing so we can assist you further. Thank you for your patience and we hope to hear from you soon. ### 1/5 — Only rental license available *2023-06-06, version 11.0.0* I downloaded this app years ago for free. Now that I have an account it refuses to verify previous ownership. Instead, it wants a subscription. I have zero subscriptions with IOS because I don’t have money to throw away. This app is now worthless. ### 1/5 — PlamEM *2023-06-06* When trying to open content, it request subscription. It was mentioned that this App is free!!!. I subscribed to this App before many years, when it was working very well with iOS 9 till now, in my old iPhone. But in iOS 16 and New iPhone it request to subscribe to make open in my new iPhone with iOS 16.5. I wish that you reactivate my subscription to be able to open contents. Best regards. **Developer response:** Our support team has resolved this issue which was due to logging in with an invalid email address. ### 1/5 — Cash Grab *2023-06-03, version 11.0.0* The app doesn’t work without an active subscription. Shame on the greedy developers.. ### 1/5 — Not useful *2018-10-08, version 7.0* I’m an EM doc, and after after having this app on my iPhone for a few years, have never once found what I’m looking for within the app. Unfortunately, I always end up finding my answers from other resources. ### 1/5 — Who writes these reviews? *2017-03-17* Someone has done a cut and paste of some web sites or books. **Developer response:** That's the point. So you don't have to search the web or open a book. ### 1/5 — Everything is blank *2014-03-27, version 5.1* App does not work at all on ipad ## Most praised reviews (10 highest-rated) ### 5/5 — The best EM App *2026-02-09* This has been my go to app for years. Even before they added ai. It has never let me down! **Developer response:** Thank you, HydroVir, for your positive review of palmEM! We're glad to hear that you find it well-designed and useful in your work in the ED. It's awesome that palmEM has become your most used app and that it's helpful for studying as well. If you have any further feedback or suggestions, please reach out. Happy studying and thank you for using palmEM! ### 5/5 — Great tool! *2025-05-07* I’ve only recently started using this great app and it’s already helped me so much. It’s a great reference tool to quickly help in all ED scenarios. I highly recommend for all levels of care! ### 5/5 — Fantastic app *2024-05-20* I love how easy it is to find information fast. The developer has truly thought of everything. You can do a search, reference by system, lab values etc... all around one topic, such as, hemorrhage for example. It's the equivalent of have many books with you ! But - easy to find the info ### 5/5 — Awesome App *2023-12-09, version 11.1.7* Great app. Everything's narrowed down into clinically important info without the fluff. ### 5/5 — Love palmEM!! *2023-12-01, version 11.1.7* Anybody that works in the ED needs this app. Use it every shift! ### 5/5 — palmEM is awesome!!! *2023-10-21* This app is very well designed and streamlined so you can find what you need really quickly. It has become my most used app in the ED. Good for studying too. **Developer response:** Thank you, HydroVir, for your positive review of palmEM! We're glad to hear that you find it well-designed and useful in your work in the ED. It's awesome that palmEM has become your most used app and that it's helpful for studying as well. If you have any further feedback or suggestions, please reach out. Happy studying and thank you for using palmEM! ### 5/5 — Migration Failure *2023-09-01* I’ve had the same problem with access others noted since the new subscription model rolled out. Contacted support who says their system shows I have full access but I still do not. Hoped this update would fix the problem but it did not. Too bad because this was a great app. EDIT: Problem resolved with current update. Rating revised to 5 stars. **Developer response:** Dear MabonApModron, we are sorry to hear about the issue you're experiencing with accessing the app. We would like to help you get this resolved as soon as possible. Please reach out to our support team at support@palm-er.com and provide any additional information or details about the issue you're experiencing so we can assist you further. Thank you for your patience and we hope to hear from you soon. ### 5/5 — Definitely a keeper *2023-07-26* This is an essential app for anyone working in EM. It’s easy to find what you need really quickly. It’s an ER encyclopedia!! **Developer response:** Thank you for your kind words about palmEM! We are happy to hear that our app has been a valuable tool for you. We appreciate your support and hope to continue providing you with the information you need at your fingertips. If you have any suggestions or feedback, please don't hesitate to reach out to us. ### 5/5 — Clinical use review *2023-07-21* This app is a fantastic resource for the experienced clinician as well as the new learner. One of the more complete and focused educational resources available in EM. **Developer response:** Hey skdjebskdkskw! Thank you so much for the awesome review. It's great to hear that you find palmEM to be a helpful resource for for clinicians of all levels. Your feedback is greatly appreciated. We're passionate about providing a top-notch app and If you ever have any suggestions or additional feedback, please don't hesitate to get in touch. ### 5/5 — Totally worth it *2023-07-18* This app is a huge help. Probably my most used medical app other than epocrates. It is even good for off-service rotations and the middle of the night floor calls on medicine. It’s not a comprehensive reference like uptodate, but that’s why it’s so awesome. It’s just the facts jack! I’d like to see the toxidromes added. **Developer response:** Thank you for taking the time to write this review about palmEM, RollLive. We are delighted to hear that it has been a huge help to you and is one of your most used medical apps. We love hearing from our users about how to make palmEM better. Your feedback about adding Toxidromes content is greatly appreciated. You'll see it soon in an upcoming update! Please don't hesitate to contact us if you have any further suggestions or concerns. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*