# Panasonic Comfort Cloud — user reviews > 967 indexed App Store user reviews of Panasonic Comfort Cloud by PANASONIC HVAC & CC CO., LTD., rated 4.60/5 from 314 ratings. - Source: https://appshunter.io/ios/app/panasonic-comfort-cloud/id1348640525/reviews - App overview in markdown: https://appshunter.io/ios/app/panasonic-comfort-cloud/id1348640525.md - Rating breakdown: 5★ 252 · 4★ 26 · 3★ 13 · 2★ 6 · 1★ 17 ## What do users think of Panasonic Comfort Cloud? Overall sentiment: neutral **Pros** - 🚀 Convenient remote control - 📊 Helpful statistics and monitoring - 💡 Useful scheduling and timer features - 👍 Generally easy to use **Cons** - 🐛 Frequent login issues and app crashes - ⏱️ Slow response times and sync delays - 🔌 Unreliable Wi-Fi connectivity - 🔍 Confusing and cluttered interface - 🌡️ Lack of Celsius temperature option **Commonly reported bugs** - Inconsistent temperature readings - Timers not working as expected - Frequent server errors and timeouts - App logging users out unexpectedly **Most requested features** - Add Celsius temperature option - Improve scheduling and timer functionality - Implement dark mode and landscape support - Allow multiple user accounts and access control - Integrate with smart home platforms (e.g., HomeKit) ## Newest reviews (13 of 967) ### 3/5 — Access *2026-08-03, version 4.4.0* Would be so much easier to only have to ever use the thumbprint as your password. Why you need to have a password on a AC/Heater in the world I will never know! ### 4/5 — Does the job *2026-08-01, version 4.4.0* It’s improved with the redesigned version, much faster. Still a bit annoying at times (unexpected log outs, confusingly emphasises the current temp rather than set temp) ### 3/5 — Missing a simple countdown off-timer *2026-07-23, version 4.3.0* The app works fine for basic control, but it's missing a simple countdown-style off timer (e.g. "turn off in 2 hours") — only a weekly Schedule feature is available. This is a pretty standard feature in most other home/utility apps (fans, plugs, other AC brands), so it's surprising not to see it here. Would really appreciate this being added — it's a small feature but makes a big difference for everyday use. ### 4/5 — Panasonic Klima *2026-07-15* Die App ist prima. Fast prima. Was mir letztendich fehlt ist der Stundentimer. Z.B. Wenn die Anlage noch ein Weilchen laufen soll wenn ich schlafen möchte. Das geht leider nur über die Fernbedienung. ### 2/5 — Disappointing *2026-07-11, version 4.3.0* This app was previously fantastic but something happened a few weeks back that I can no longer set an off time with the timer. Another issue is that I have my timer set to off on the app and my heater still comes on. Any work around for the iOS app on the way? ### 2/5 — No Google integration *2026-07-10, version 4.3.0* Still waiting for Google integration ### 4/5 — Good app *2026-07-04, version 4.3.0* Great app no real big issues. Only like to have things would be if the heat temperature setting could go below 16 to say 14 and if the zoning function was on the home screen so you didn’t have to go into another page and could see everything at a glance ### 4/5 — HWS control needs improving *2026-07-02, version 4.3.0* I have a 315L HWS installed and my only complaint is that I can’t set the secondary timer early in the morning to ensure great hot water for morning showers. I set the primary timer for the middle of the day when solar is providing power, and for some reason the app forces me to set the secondary timer after that. This means I set it to 11pm for an hour, when I’d much rather set it for 5am. Is there a reason? Can it be rectified? ### 2/5 — Unable to access my own unit *2026-06-23, version 4.3.0* The app worked brilliantly until an update logged me out. I purchased a Panasonic AC unit partly because of the Smart Control features. During winter the app allowed me to create schedules that automatically adjusted temperatures throughout the day making the system and efficient to use. Unfortunately after a recent app update I was logged out and have been unable to regain access. The app now now claims I need approval from the unit owner, despite the fact I am the unit owner and I am using my original account. My log in details are rejected and I have no way of relinking the system. As a result I am unable to change the winter schedules or remotely control the unit. The system continues operating on settings that I can no longer access, meaning I have to manually intervene with a remote control every 2 hours. Customer support gave me generic responses that have not resolved the issue. For a premium product, this level of support and reliability is unacceptable. The air conditioning unit itself may be good, but the app and support experience have been incredibly frustrating. Until Panasonic fixes the account ownership and log in issues, I cannot recommend the smart features or app for this product. ### 2/5 — Terrible user interface *2026-06-21, version 4.3.0* My dead grandmother could design a better UI. And add sleep timer function (not just daily program) please. ### 2/5 — iPhone/iPad App *2026-06-10, version 4.3.0* Too much wasted space in displays. Should be able to have On/Off, temp setting and zone settings on 1 screen. Why not have sliders for zone percentage, visible on same page as On/Off. Far too difficult to view and change settings at present. ### 3/5 — No sleep timer still!! *2026-05-12, version 4.3.0* Please add a sleep timer function. I shouldn’t have to use the remote to do this. ### 4/5 — Good app *2026-05-11, version 4.3.0* App connects easily, does most things you would want. Just if it’ll be possible to set the HVAC to turn on or off after a certain time. So “turn in if 30 mins” will be a good add on feature ## Most critical reviews (10 lowest-rated) ### 1/5 — Home Temperature inaccurate *2026-07-31, version 4.4.0* Home actual temperature keeps oscillating many degrees up and down. We cannot rely on it to know what temperature we actually have in the house ### 1/5 — Gave up *2026-07-21, version 4.3.0* Hopeless set up instructions - I gave up ### 1/5 — Logo updated. LOL. *2026-07-09, version 4.3.0* Infuriatingly inept, useless technical burden this app is. Can someone contact me to walk me through how I set the timer function. ### 1/5 — Off centre logo drives me crazy every time I open the app. *2026-06-10, version 4.3.0* Fire your designer ### 1/5 — App khó sử dụng *2026-06-09, version 4.3.0* Không kết nối đc, ko phải ng dùng nào cũng là thợ điện đâu mà làm cái app khó sài như vậy ### 1/5 — Not smart *2026-06-05, version 4.3.0* I set up my new Panasonic AC unit to the app. Worked well. After a while the app no longer showed the unit in my comfort cloud app. That was annoying as I really only wanted to go through the process once. Since then, I have followed the instructions and it keep saying it unable to join my network. Pretty disappointing Panasonic. You talk a big game but fail to follow through. It should not be this hard. Will probably go with another brand of ac for the rest of my house. I can’t be bothered with tech that doesn’t work ### 1/5 — Please increase app functionality *2026-06-04, version 4.3.0* Major functionality updates that enable timers with customised fan speed and angles is very well received. It would still he great to see further improvements so that you can save a timer program for each season. It would also be great if the external wall units didn’t have height LED lights given ppl put them in their bedroom. These can be under a cover or something if required (everyone I know places stickers over them) I would still like to see a timer option to easily set the unit to go off in 30mins-1h . Have you consideredi offer locational services to start your unit as you are heading home. It would be great to see more functionality and scope in this app. ### 1/5 — Incorrect password *2026-06-04, version 4.3.0* I was using the app several months, and today I was logged out and password which is saved in keychain is not working. ### 1/5 — Disappointing *2026-05-19, version 4.3.0* This app was great until the last update and it has deleted all my devices, saying they are unregistered! ### 1/5 — Cannot input set up password *2026-04-30, version 4.3.0* I cannot go to app and input for my wifi air conditioner. It keep telling incorrect password while I’m input the same one ## Most praised reviews (10 highest-rated) ### 5/5 — 10/10 *2026-07-27, version 4.3.0* Easy to use and super quiet. Perfect for our daughter’s room and setting a temperature so she doesn’t get cold overnight. ### 5/5 — WiFi control *2026-07-26, version 4.3.0* Game changer, be able to turn on and off from anywhere to cool or heat the house is amazing ### 5/5 — Convenience *2026-07-21, version 4.3.0* This app is fantastic! I truly appreciate how it allows me to control my AC from anywhere, making life so much more convenient. I have a suggestion for future updates: it would be great to have a scheduling feature that lets users set specific dates and times for the AC to turn on or off, as well as choose which days of the week it should operate. This would enhance its functionality even further! ### 5/5 — Love *2026-06-26, version 4.3.0* The best because I can turn it on while driving home ### 5/5 — Works exactly how I need it to *2026-06-23, version 4.3.0* Works exactly how I need it to. I can remotely control the temperature in the rooms in my house, I can set a schedule, or I can set an off timer. The only strange thing is I that I think there is a glitch with the energy consumption tab - some days randomly show as us using 100x the energy of other days, and our home smart meter does not show that. ### 5/5 — One of the better aircon apps *2026-06-17, version 4.3.0* We use this for our ducted air conditioning system and it’s great. Easy to make schedules and monitor power usage. ### 5/5 — App *2026-05-30, version 4.3.0* Awesomeness ### 5/5 — Great remote *2026-05-24, version 4.3.0* I use the cloud based control when out of the house in advance of my arrival at home. Very easy to set also ### 5/5 — Almost perfect *2026-03-19, version 4.1.0* We’ve recently had A/C installed in three rooms and I installed this app straight away. It’s well designed, easy to use and works well. I even switched our heating on from halfway through the Channel Tunnel. The only problem has been when going back from some of the monitoring pages when it sometimes hangs. Strangely this only occurs on the iPad 10 and not on the M1 iMac which works faultlessly – although the Apple App Store says it’s only for the iPhone and iPad. So 5 stars is the only possibility. ### 5/5 — Air con *2026-03-12, version 4.1.0* Very happy with app and the air conditioner it’s awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*