# Panasonic eCareWiz — user reviews > 20 indexed App Store user reviews of Panasonic eCareWiz by Panasonic Life Solutions India Private Limited, rated 3.14/5 from 197 ratings. - Source: https://appshunter.io/ios/app/panasonic-ecarewiz/id1486124574/reviews - App overview in markdown: https://appshunter.io/ios/app/panasonic-ecarewiz/id1486124574.md ## Newest reviews (5 of 20) ### 1/5 — Unable to login to the app *2022-09-13* Unable to login to the app after logging out and surprisingly my product and AMC certificate was not found hence I tried to log out and log in but since then I am getting the error json parse error unrecognised token. ### 1/5 — Worst service in India *2022-07-26* I use many things from Panasonic they were good but recently I realized about their worst service in India when my refrigerator compressor failed. It’s almost 2 months now still they couldn’t resolve the issue which is just 2.5 years old. ### 1/5 — Panasonic Split A/C *2022-03-07* I am absolutely dissatisfied and disappointed at the attitude of Panasonic’s Service team and their attitude. I bought this A/C in August 2021 and since then inspite of booking a service request on four different occasions, the service has not been done even once since it’s installation and surprisingly your service team on their own either cancel the request or closes the request as executed without visiting the site. There is no way that you can reach the concerned Sales team at Panasonic to address your grievance. The staff at your local Zirakpur office/franchisees are so rude and disrespectful and shut down the phone on your face if you wish to enquire about something. I had never ever anticipated that this is what I will have to go through after buying a Panasonic product. Could someone guide me for the solution to this or will I have to go to the Consumer Court for my redressal? I am shocked and absolutely disappointed. ### 1/5 — Worst Customer Service *2021-07-27* We bought a new AC and it stopped working within 15 days, and it’s been 5 months now. They just raise a service request but no one visits to fix the issue and cancel the request from their end automatically, looks like Sanyo is waiting for warranty to expire so they can mint money! Pathetic customer service I have ever seen. ### 1/5 — Be careful wiz *2021-04-01* I was thrilled with this app. It added both an Air conditioner and microwave. I nearly bought a Panasonic fridge because the app was so friendly. So friendly that I took amc for both equipment via the app. Just 3 days after one year I booked a routine service for the AC via the app. The technician told me that some Moto had to be replaced for which I have to pay because it is out of warranty. A part failed 368 days after purchase. The warranty taken via ecarewiz could not be located in the technicians office. I lost money on two AMCs and a possibly refurbished air conditioner. Be careful with Panasonic ## Most critical reviews (10 lowest-rated) ### 1/5 — app simply gets stuck after putting OTP *2026-04-23* Extremely disappointing experience with the app. After entering the OTP sent to my registered mobile number, the app simply gets stuck on the loading screen and does not proceed further. There is no error message, no response, and no way to access the account. This clearly indicates a serious technical flaw in the login system. Such basic functionality should work flawlessly. The issue needs immediate attention and resolution, as users cannot even log in to access their accounts. Very frustratin ### 1/5 — Login loading goes forever *2026-03-14* Whenever I try login into this app the login loading keeps going on and on after entering the OTP. I am not able to schedule my AC servicing because of this. This is a very irritating. I try to book the service on WhatsApp it gives me a request ID but so far no service engineer has been allocated as well. TERRIBLE EXPERIENCE ### 1/5 — Panasonic - A Japanese Brand where mobile app doesn’t work, hygiene! *2026-03-08* Such a reputed Japanese Brand and they can’t make their App work. Post OTP, the App hangs. I doubt if there’s even a n owner of the mobile app at Panasonic India. The last update shows 2 years back on the app. This could be major letdown for existing customers like me and other future customers. Please fix it asap, this is hygiene! ### 1/5 — Feroz Khan *2026-01-24* I have been trying to log in to the Panasonic eCareWiz app for the past two months. Every time I enter the OTP, the app freezes and does not proceed further. This is extremely frustrating and unexpected from a reputed company like Panasonic. Kindly look into this issue and resolve it at the earliest. ### 1/5 — Backend team’s customer specific update doesn’t reflects in the app *2024-10-19* Recently, I purchased a 43” LED TV, which came with a standard one-year warranty and a promotional two-year warranty due to a festive offer. I was advised to buy an additional two-year extended warranty, totaling five years of coverage. However, the app only displays a one-year promotional warranty instead of the promised two years. After contacting customer service, they collaborated with the backend team, but the app still shows only one year of promotional warranty. For the past two weeks, customer service has reached out to me every alternate days sometime multiple times in a day to confirm that the promotional warranty is visible in their system, but it is not reflected in my app, preventing me from purchasing the extended warranty. Multiple times I have shared the screenshot via email to customer service, showing only the one-year promotional warranty alongside the one-year regular warranty being shown in the app. I also logged out and logged in to the app as advised, but the issue persists. It seems that whatever updates the backend team has made in your system are not being accurately reflected in my app. ### 1/5 — Trying to place my service request but unable to do *2024-03-16* I am trying to place my washing machine service request through customer support but it doesn’t helped me. Again I have got to know we can request the service through online platform also. That’s why I have tried to place in this waste Application. But it’s not taking request. It’s very frustrating when customer not getting help. Very disappointing and horrible customer support experience. ### 1/5 — Worst application ever *2024-03-16* This might be worst application i have ever used, the app gets stuck sometimes otp does not generate, and it asks for so many unnecessary information. And when you try fill the form its soo annoying and laggy. The copy paste doesn’t work either ### 1/5 — Doesn't work *2023-12-28* I fail to understand why companies will launch apps that are supposed to help customers but don't work themselves. I'm trying to book a service and it keeps showing a blank screen. Really tired of this dead apps especially on iOS. ### 1/5 — Pathetic app *2023-09-23* I had booked a service request by mistakenly and now I wanted to cancel that and re book a new one. The app doesn’t load any details and my internet connection is also good and still the issue. Pathetic service. ### 1/5 — Restricting users if you choose to Opt-out from sharing your data *2023-02-28* I don’t want to share any data with you. So I choose to opt-out. And just because I opt-out, now I cant use this application to track my appliances, service requests.. I can’t see My Profile page. You cant restrict user to use your application if he/she is not ready to share data with you. ## Most praised reviews (5 highest-rated) ### 5/5 — Service provided by panasonic was excellent! *2022-02-05* Suraj and Ajaz , the aircon engineers from south delhi were very polite and did a fantastic job on with the servicing of the AC. ### 5/5 — Good service *2021-12-18* Good service quality as well as time efficient service by Jaswinder Singh, Galaxy Cool Point - 9 points. ### 5/5 — Fully Automactic machine 7.5Kg *2020-12-31* Khalid was the enginner who help in fitting of the washing machine. The person was good. However when checked the Application. Post downloading the app the product 7.5Kg fully automatic washing machine is not getting configured. Need help from the team the fix the same ### 5/5 — The best educational talk *2020-12-19* Milan and Sunil has educate me about the AC and the kind of services Panasonic provides They have done a good job. Thank you so much. ### 3/5 — Not accepting personal details *2022-08-14* The name was derived from your database and included a dot (Mr.) As a result it is not letting me save my details and I am unable to proceed further. Seems the app was published without testing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*