# Pancheros — user reviews > 142 indexed App Store user reviews of Pancheros by Pancheros Mexican Grill, rated 4.80/5 from 10,763 ratings. - Source: https://appshunter.io/ios/app/pancheros/id1144454913/reviews - App overview in markdown: https://appshunter.io/ios/app/pancheros/id1144454913.md - Rating breakdown: 5★ 9,529 · 4★ 738 · 3★ 189 · 2★ 85 · 1★ 222 ## What do users think of Pancheros? Overall sentiment: positive **Pros** - 🚀 Enormous Burritos - 👍 Spotless, Clean, and Nice Atmosphere - 👍 Attentive and Hardworking Employees - 👍 Simple and Straightforward Menu - 👍 Pleasant Dining Experience - 👍 Reasonable Prices - 👍 Delicious and Fresh Food - 👍 Better than Chipotle **Cons** - 🐛 App Verification Issues - 🐛 Reduced Functionality in App Updates - 🐛 Pickup Order Delays - 🐛 Inability to Use Gift Cards in App - 🐛 Lack of Customer Service - 🐛 Inconsistent Product Availability - 🐛 Incorrect Order Deliveries **Commonly reported bugs** - App login issues - Verification screen glitch - Notification badge not clearing - Delivery service not working as advertised **Most requested features** - Add option for extra rice - Allow adding notes/specifications to orders - Implement reorder functionality for saved favorites - Add option for double wrap burritos in the app - Provide option to order a plain cheese quesadilla - Improve password reset process ## Newest reviews (13 of 142) ### 4/5 — Notify me *2026-05-05, version 3.5* Notify me when the things done or say complete not in progress💔 ### 5/5 — Josh *2026-03-27, version 3.5* Me and bick would recommend ### 5/5 — CHERRY HILL LOCATION RT 70 *2026-03-17, version 3.5* The staff was very helpful. I was having trouble with the Pancheros app. The lady behind the counter was more than accommodating. What she wasn’t able to help with the owner came over and was also very helpful. Thank you. ### 5/5 — Taco! *2026-03-03, version 3.5* Some of the best tacos and queso in town! ### 2/5 — Confusing Interface *2026-02-19, version 3.5* There’s no option or it’s hard to find where to change your card info. When you got to pay the order it just goes straight through without asking how you’d like to pay for it. Also I accidentally hit redeem on free chips and queso once and they had no confirmation box and suddenly they only gave me a 10 minute timer to redeem it. I love Pancheros but it’s hard to find stuff because it’s oversimplified. ### 5/5 — Poncheros *2026-01-30, version 3.5* Mike was so funny and was great at customer service!!!! Food was great ### 5/5 — Great Service *2026-01-08, version 3.5* Fun guy served us food! ### 3/5 — Horribly slow *2026-01-08, version 3.5* Great food and deals. Takes 30 minutes during a slow time. Much slower than the line ### 3/5 — Big guy *2025-12-30, version 3.4* Forgot my sweet tea ### 5/5 — Fast and delicious *2025-10-27, version 3.4* I love the app because I can get my hands on awesome food exactly when I want to. ### 5/5 — Great food *2025-10-14, version 3.4* Food was amazing. As usual ### 5/5 — The staff *2025-09-15, version 3.4* They are the friendliest staff I’ve encountered. Since I’ve moved to Columbia I have not gone to another Pancheros. ### 5/5 — Good Quality App *2025-07-20, version 3.3* I don’t have any other apps for specific restaurants. Panchero’s app is great and works well. Fast settlement of order issues as well. ## Most critical reviews (10 lowest-rated) ### 1/5 — Misleading info *2026-08-18, version 3.8* I seen if I sign up for texts I will get a code for free chips and cheese. I signed up but there was no where for me to paste the code to make them free, I tried online also there still was no option. They need to fix this. ### 1/5 — Beans *2026-07-23, version 3.7* App forces you to choose 0-1 bean types and does not let you add both black and pinto beans therefore the app is useless to me. ### 1/5 — Wow *2026-07-14, version 3.7* Came in cause I love the place and stood there for 10 minutes not so much as a hi one moment be right with you , they joked and laughed among themselves but I do enjoy my burrito always, ### 1/5 — Online order *2026-04-25, version 3.5* Cannot redeem rewards without ordering in store. Super dumb idea ### 1/5 — App malfunctioning for months *2026-01-31, version 3.5* Every time I try to re-order the same large order the app I correctly tells me most of the ingredients are out of stock. I then have to spend 10 minutes re-entering the entire order again and the order then processes. Extremely annoying. ### 1/5 — Delivery *2025-12-30, version 3.4* Pancheros delivery through door dash is a joke. Cold food and the wrong order. Customer support is nonexistent. ### 1/5 — No special order *2025-12-12, version 3.4* Tried to order online before I went in and it wouldn’t let me make special changes to it. Just waited and ordered in person. ### 1/5 — Rewards dont work *2025-07-14, version 3.3* Make sure you scan your barcode at the restaurant. They lie on the receipt you are not able to scan them for rewards. Do better ### 1/5 — New Rewards are Horrible *2025-03-09, version 3.3* They increased the number of points for a burrito by 25% or $25 extra spent with no warning. My bf got 25 free points since he got a burrito for 100 but I got nothing even though I got my free burrito just a few days before him. Also 75 points or $75 for chips and queso is insane. I hate this new system, it makes me not want to go here any more because it’s not even worth it. ### 1/5 — False advertising. *2025-02-08, version 3.2* Sign said download app for the first time, get bogo burritos. So I downloaded the app and created an account. No bogo there. False advertising. Not cool. ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied *2026-08-20, version 3.8* Robert was great very friendly, happened to order just before close and the burrito was great ### 5/5 — Yummy *2026-08-12, version 3.8* Great food and so fast ! ### 5/5 — Amazing *2026-07-18, version 3.7* The employees are super nice and provide great customer service! ### 5/5 — Great interface. *2026-07-03, version 3.7* App is easy to use, the food is even better. ### 5/5 — Pancheros is the best! *2026-06-29, version 3.6* Their food is ALWAYS fresh and the service is even better. 10/10 recommend. ### 5/5 — Code MICHAE3348 *2026-06-18, version 3.6* App works fine. Favorite feature is the referral program: they get 20 points, you get free chips and queso. ### 5/5 — Awesome! *2026-05-15, version 3.5* This location is my fave :-) Brandi is such a great worker and super friendly! ### 5/5 — Great food ! *2026-04-30, version 3.5* Great fresh food at a reasonable price ### 5/5 — Excellent food with affordable price *2026-04-24, version 3.5* Love the food ### 5/5 — Pancheros *2026-04-23, version 3.5* Customer service is awesome and so are there burritos --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*