# Panda Express — user reviews > 1,386 indexed App Store user reviews of Panda Express by Panda Express, rated 4.80/5 from 598,066 ratings. - Source: https://appshunter.io/ios/app/panda-express/id903990394/reviews - App overview in markdown: https://appshunter.io/ios/app/panda-express/id903990394.md - Rating breakdown: 5★ 545,905 · 4★ 32,504 · 3★ 7,887 · 2★ 2,670 · 1★ 9,100 ## What do users think of Panda Express? Overall sentiment: negative **Pros** - 🚀 Convenient mobile ordering - 👍 Friendly staff at some locations - 💡 Rewards program **Cons** - 🐛 App crashes and freezes - 🔍 Inconsistent order fulfillment - 🤔 Confusing app functionality - 😤 Poor customer service - 🚫 Unavailable features for Canadian users **Commonly reported bugs** - App login issues - Incorrect order information displayed - Delivery address changes without user input - Inability to cancel orders **Most requested features** - Option to pay with cash - Ability to contact delivery driver - Improved order tracking and status updates - More customization options for orders ## Newest reviews (11 of 1,386) ### 2/5 — Eh *2026-08-26, version 7.6.3* I hate when we order my food for pick up & the confusion of the staff members is priceless ### 1/5 — App no longer working - request IT support *2026-08-21, version 7.6.3* I can no longer sign into this app, or order food. VPN is off. Please fix this app. ### 1/5 — Very little chicken *2026-08-21, version 7.6.3* I picked up my order and there were 4 very small pieces of chicken on each one of our meals, to pay almost 10.00 for a rice bowl and get just very little protein it’s not okay. ### 1/5 — horrible app *2026-08-20, version 7.6.3* not easy to use and didn’t let me login tried over 10x DONT GET ### 4/5 — Drink Option *2026-08-19, version 7.6.3* The app needs a "No Ice" option for the drinks. ### 3/5 — Alright *2026-08-19, version 7.6.3* Straightforward app that is user friendly. Rewards and offers are lacking. I would come more often if the rewards offered more varied discounts throughout the week ### 3/5 — Gift cards *2026-08-19, version 7.6.3* How many times do I have to key in the gift card and PIN numbers? Frustrating!!’ ### 1/5 — Terrible Food and Dodgers Win Don’t even work *2026-08-19, version 7.6.3* i wish i can give yall jews a -1 star ### 1/5 — Price *2026-08-19, version 7.6.3* $45 dollars for family meal Nope ### 4/5 — App Works great… ordering *2026-08-19, version 7.6.3* No problems with app use for purchases however due to some glitch in the matrix I am never able to apply rewards. ### 3/5 — Slow and buggy *2026-08-18, version 7.6.3* The app often lags and doesn’t take inputs ## Most critical reviews (10 lowest-rated) ### 1/5 — Adding gift card doesn’t work *2026-08-24, version 7.6.3* It leads to infinite verification loops ### 1/5 — Gift card annoyances *2026-08-24, version 7.6.3* Update- EVEN WORSE NOW! I swear they somehow designed this app to make ordering as irritating as possible, I see dozens of reviews complaining of the same thing so clearly it’s not just me and they’ve apparently made a deliberate decision to not fix the app. Stop making us enter gift card PINs twice every time, very annoying and repetitive ### 1/5 — Options Removed *2026-08-24, version 7.6.3* The problem with the new version of the app is that it no longer allows you to select a fountain drink as part of a Panda Bundle, and on top of that, if I choose a fountain drink apart from the bundle, I can only select a small drink. It will not allow me to choose medium or large. ### 1/5 — Buggy *2026-08-23, version 7.6.3* Gift cards don’t work. Keep verifying the phone again, again, and again!! Useless app. ### 1/5 — They got rid of bpc witch was the only thing i got there *2026-08-23, version 7.6.3* I hate panda ### 1/5 — Awful support *2026-08-23, version 7.6.3* I’ve ordered multiple times using this app, I swapped to it to get points instead of using DoorDash a few months ago. The restaurant occasionally gets the order wrong, this instance was ordering and paying for a 12 piece appetizer, but only received a 3 piece. Nowhere in the app is a place to report an issue with the order so it can be corrected. In this scenario I wanted a refund of the difference. Not possible. There’s a “contact us” option where you can report having an issue or complaints/feedback, but no streamlined process like DoorDash to get credited back immediately or at least quickly. Just an email stating they will get to my request as soon as possible. Going back to DoorDash ✌🏻 ### 1/5 — Can’t use rewards *2026-08-22, version 7.6.3* Every time I try to use rewards, it says to add the specific item (Medium aka carte in this case) so I add one and it tells me can’t apply reward because there isn’t that item in my bag. The hell it isn’t!!! I’ve added 4 different times now! App is frustrating! ### 1/5 — Worst app ever *2026-08-22, version 7.6.3* Buttons don’t work, go to add phone number to profile & it makes you sign in over & over & over & you never get it done. Pages load really slow. Needs alot of work. iOS ### 1/5 — Buggy Delivery *2026-08-22, version 7.6.3* DO NOT order delivery on this app. We have tried twice now and both time they have delivered to the wrong address. They partner with third party delivery services that are not empathetic about wrong address deliveries and it will take you weeks to get a refund for food you never received. ### 1/5 — Panda App Crashed *2026-08-21, version 7.6.3* Been using this app successfully for a few years. Yesterday 8/20/26 this app crashed on me and won’t log me in using my sign in. Deleted the app, reinstalled it and still no go. Oh well, will move on to another local take out Chinese restaurant. It was getting boring ordering the same food (chow mein, walnut shrimp & orange chicken) over and over again. And yes, my phone is virus free. ## Most praised reviews (10 highest-rated) ### 5/5 — My Panda Express *2026-08-25, version 7.6.3* I Love this place so much and they do so much for the community this place is honestly great and a loving community! ### 5/5 — Feeling Chinese *2026-08-24, version 7.6.3* OHAYO gosaimas ### 5/5 — Amazing MWC *2026-08-23, version 7.6.3* Amazing MWC ### 5/5 — Lovely - ease to use. *2026-08-22, version 7.6.3* Always the best app to use when trying to feed the family. ### 5/5 — Writing a review *2026-08-22, version 7.6.3* I love this app so much. It doesn’t give me complications like other apps do thank you for making your app easier ### 5/5 — Panda *2026-08-22, version 7.6.3* Panda panda panda ### 5/5 — Awesome *2026-08-21, version 7.6.3* Food is always top notch. ### 5/5 — Fast, Good and Hot *2026-08-20, version 7.6.3* The food at Panda Express is always fast, very good and hot. ### 5/5 — Top Tier Restaurant App *2026-08-18, version 7.6.3* The Panda Express app is really easy to use, clearly displays items and offers and explains the pricing easily. ### 5/5 — the app is now working *2026-08-17, version 7.6.3* Friendly staff member at Stanford Tressider Union - Eddie is great and polite --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*