# Panda Remit — user reviews > 1,195 indexed App Store user reviews of Panda Remit by WO TRANSFER (HK) LIMITED, rated 4.70/5 from 8,412 ratings. - Source: https://appshunter.io/ios/app/panda-remit/id1446518392/reviews - App overview in markdown: https://appshunter.io/ios/app/panda-remit/id1446518392.md - Rating breakdown: 5★ 7,621 · 4★ 247 · 3★ 69 · 2★ 45 · 1★ 430 ## What do users think of Panda Remit? Overall sentiment: positive **Pros** - 🚀 Fast and efficient - 🔒 Secure and reliable - 👍 Convenient and user-friendly - 💰 Competitive exchange rates - 💳 Multiple payment options - 🎁 Frequent discounts and promotions **Cons** - 🐛 Occasional technical issues - ⏱️ Slow transaction times for some users - 🤖 Inconsistent customer service - 💰 High fees for some transactions **Commonly reported bugs** - Login and verification problems - Incomplete or delayed transactions - Compatibility issues with certain devices **Most requested features** - Expand supported currencies - Improve in-app notifications - Provide more transparency on exchange rates - Enhance mobile app experience ## Newest reviews (12 of 1,195) ### 1/5 — customer service *2026-06-30, version 5.7.5* Customer services are very garbage!!!! ### 1/5 — Plaid broken for DCU & No manual ACH backup! ❌ *2026-06-29, version 5.7.5* Trying to link my DCU bank account via Plaid completely fails. It keeps giving a "wrong username/password" error even though my credentials are 100% correct. To make matters worse, Panda Remit doesn't offer a manual routing/account number link with micro-deposits like every other major remittance app does. Please fix the Plaid integration for credit unions and add a manual verification fallback. Right now, the app is completely unusable for me. ### 1/5 — 骗子公司 *2026-06-04, version 5.7.3* 非常垃圾，虚假宣传，客服踢皮球耍无赖 ### 1/5 — 流氓软件，虚假宣传 *2026-06-04, version 5.7.3* 骗子骗子骗子！！！不要相信他们不要用他们家汇款！客服耍无赖，邀请新人奖励是假的。我朋友注册并且汇款成功之后我问客服奖励什么时候到账，客服要了我朋友的手机号查完跟我说要等汇款到账，今天汇款到账了却说我朋友没有填写邀请码？？我亲自拿他手机点我分享的链接一步一步注册账号下载app，注册页面也显示了我的邀请码，现在告诉我没有邀请码。客服一直踢皮球不解决问题，垃圾 ### 1/5 — Rubbish App *2026-06-01, version 5.7.3* It always shown exchange rates between this app and bank app’s rate.i just installed this app since my bank app’s has bad exchange rates.i just downloaded this app to try find out whether it is had a good exchange rates with lower transaction fees or not. The first time when i made transactions,it has zero transaction fees but when i start to make the second transactions it has higher transaction fees and when i tried compare the amounts with my bank app’s exchange rates ,it shown my bank app’s has to pay less whereas this panda remit app i have to pay more including for its transaction fees. Hence,i would rather use my bank app instead of this trash remit app. ### 1/5 — 草台班子 *2026-05-23, version 5.7.1* Horrible customer service and misinformation. When I sent money to my own Alipay, there was zero information about the fact that the money won’t go into my Alipay wallet. It will go to some sort of travel wallet that can only be used if you are physically in China for a non-Internet related pay. I was trying to get customer service to help, I had to beg the AI half a dozen times before they transfer me to the customer service who basically told me there’s nothing they can do, even though they knew only Chinese residents can receive the money, they did not have any warning before the money was sent. And I’m now stuck with this money in this travel account that I can never use. 我要打钱到我自己的支付宝，但我不是中国居民，打款的时候他一步只是申请什么，但是没有说过旅行钱包这么一回事，后来钱打完了进了一个根本用不了的钱包，他们就说不关他们的事，评分也只有满意和非常满意，简直就是草台班子 ### 1/5 — The worst *2026-05-19, version 5.7.1* Gladly accepted my money, did nothing to transfer my money to a verified recipient, have refused to return my $700, although I only requested that they refund it to my original bank. ### 1/5 — 非常垃圾的软件 *2026-05-11, version 5.7.0* 非常垃圾的软件，所有手续都是正规的，税务局的税单它们竟然说审核不通过，千万别用 ### 1/5 — Transfer of funds *2026-05-11, version 5.7.0* I have sent money Canadian $ 2 days ago and yet no transfer. Sent inquiry and no response. Think twice before using this app ### 1/5 — Very slow service *2026-05-04, version 5.7.0* I remit my money on 1pm May 1st till now 4th May I still haven’t received any money and it is my first time using this app. Can’t reach any customer service at all, tried red book, WeChat, WhatsApp even the in app customer service but totally no reply at all. Is a total disappointment. This will be my first remit and my last using this app. ### 1/5 — 회원탈퇴 안됨 *2026-04-24* 에러뜨면서 회원탈퇴막음 **Developer response:** Dear user, I'm sorry for not bringing you a satisfactory experience. Please send your problems and register Mobile Number to the customer service email (service@pandaremit.com), and we will contact you asap. We will continue to optimize our products and services and look forward to providing you with a smoother experience. Thank you for your understanding. ### 1/5 — 额度 *2026-04-09, version 5.6.7* 每个月家里开销一万元十二个月就是12万，卡在10万刚好不够，还好有其它App，真是违法的钱会用熊猫汇吗？就你这点额度 ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t work, don’t use it! *2026-09-10, version 5.8.2* It will take your money immediately but will generate so many excuses not to transfer! Reported to FinCen. ### 1/5 — Fraud app *2026-08-31, version 5.8.1* I have transferred my money from Australia to India on 24/08/2026. But I haven’t received in my Indian account, and there is no update. So since 5 days I’m trying to reach out to customer service but the AI told every time that customer service is busy and take 2 business days to respond. So I had messaged 100 times. But waste of time, and they scammed me. So never trust on any Chinese app again 🙏 ### 1/5 — Junk software *2026-08-17, version 5.7.9* Junk software ### 1/5 — 最差服务 worst of the worst *2026-08-08, version 5.7.8* 美元打过去了，就是查不到，就是收不到人民币 The US dollar has been smit, but they can't find it, and I can't receive the RMB. ### 1/5 — Account Under Review, Money Locked, No Timely Resolution *2026-07-25* Panda Remit allowed me to make a transaction before my account was approved. Since yesterday, my account has remained “Under Review,” and my money has been locked. Customer support keeps saying they have followed up and that the verification will be completed within 2–3 hours, but even after waiting 6-8 hours, there has been no update. They also told me that the review is delayed because it is the weekend. If account verification cannot be handled on weekends, then Panda Remit should not advertise or imply a 24/7 service without clearly stating that account reviews are unavailable during weekends. Customers should not be allowed to transfer money before their account is fully verified if the funds will then be locked. Overall, this has been a very frustrating experience due to the lack of transparency, delayed verification, and my money being inaccessible. **Developer response:** Dear customer, hello. The anxiety and resentment you are experiencing as a result of the delay in order is very understandable, and this situation is truly frustrating. As for "allowing order to cause fund freezing before audit, we allow accounts that are not fully Approved to initiate order first. the original intention is to save time for users. account opening audit and order run synchronously. order processing will only be processed after account opening authentication is completed. this process fails to fully consider the inconvenience caused to you by fund freezing when the audit fails. we have recorded and promoted optimization. Indeed, it may take a long time to open an account for non-workday reasons. We apologize for this. We will further optimize the processing flow in the future to reduce the waiting time of users as much as possible. Please send the order number and register Mobile Number to the customer service email service@pandaremit.com, we will arrange special personnel to give you priority, we once again solemnly apologize for the inconvenience caused to you. ### 1/5 — Used by Scammers *2026-07-23, version 5.7.8* This app is heavily used by scammers. Many of the menus don’t translate properly. The app discusses refunds but doesn’t clearly state the process and they are not willing to help in the event you are scammed. Be prepared to work with your bank if funds are stolen. ### 1/5 — 这是我最差的一次体验 *2026-07-18, version 5.7.7* 从未经历过整个订单没有人处理不停在AI客服的引导下重复无数遍同样的回答。并且还没有电话客服可以联系提供帮助，已经在这个app上转账近80000了，第一次遇到如此夸张的问题 ### 1/5 — Customer service *2026-07-14* It took time to complete the remittances because to the receipt-ant country rules. But, the customer service operator don’t have good way of handling the request. They have been asking for the same ID documents continuously for 3 days. Still they said me that i provide the expired documents. Very bad ways of mananing the request. **Developer response:** Dear user, hello! I'm very sorry that I couldn't provide you with a satisfactory experience. order you have any questions, you can send the order number to our customer service email: service@pandaremit.com. After receiving the email, our supervisor will follow up asap. We attach great importance to your feedback, and will strengthen the training of customer service personnel to improve the overall service efficiency. Thank you for your understanding and support. ### 1/5 — 垃圾软件汇款等好久 *2026-07-06, version 5.7.6* 我7.3号汇款等到6号还没到想干嘛 ### 1/5 — 8008号客服态度超级差 *2026-07-01, version 5.7.5* 投诉8008号客服 ## Most praised reviews (10 highest-rated) ### 5/5 — Panda Remit *2026-06-25, version 5.7.4* Makes life more enjoyable & easier by transferring my money very faster with higher market prices with in minutes I love this. ### 5/5 — 快捷方便快捷快速方便高效 *2026-04-17, version 5.6.9* 快捷方便快速方便随时 ### 5/5 — 熊猫非常棒👍🏻 *2026-04-16, version 5.6.8* 非常好，到账很及时 ### 5/5 — 非常好用 *2026-04-13, version 5.6.8* 非常好用 ### 5/5 — penilaian *2026-04-13, version 5.6.8* Saya sebenarnya menemukan Panda Remit di media sosial secara tidak sengaja. Saya pikir saya mungkin akan mencobanya dan ternyata cepat dan nyaman, dengan tim layanan pelanggan yang baik. Saya dulu menggunakan cara lama untuk mengirim uang seperti bank atau Western Union. Semuanya tidak terlalu ramah pengguna dibandingkan dengan metode pengiriman uang mutakhir yang baru. Panda Remit memberi saya pengalaman yang lebih baik sambil melindungi keamanan dana saya dengan baik. ### 5/5 — Tôi đã tải *2026-04-12, version 5.6.8* Thực ra tôi đã tình cờ tìm thấy Panda Remit trên mạng xã hội. Tôi nghĩ mình có thể thử và hóa ra nó nhanh chóng và tiện lợi, với một đội ngũ dịch vụ khách hàng tốt. Tôi đã từng sử dụng những cách cũ để gửi tiền như ngân hàng hoặc Western Union. Tất cả chúng đều không thân thiện với người dùng so với phương thức chuyển tiền tiên tiến mới. Panda Remit mang lại cho tôi trải nghiệm tốt hơn trong khi vẫn bảo vệ tốt sự an toàn của quỹ của tôi. ### 5/5 — Better rates *2026-04-09, version 5.6.7* I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances. ### 5/5 — 推荐 *2026-04-07, version 5.6.7* 作为一个经常往返于中国和美国的上班族,熊猫速汇对我来说真是太方便了。汇率合理,手续费很低,而且操作起来超级简单快捷。我经常用它进行跨境汇款,从来没有遇到过任何问题。非常感谢这个APP,极力推荐! ### 5/5 — Super *2026-04-06, version 5.6.7* Super ### 5/5 — Fantastic *2026-03-31, version 5.6.7* Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*