# PandaFresh-熊猫优鲜 — 超市生鲜 · 抢鲜送达

> Online grocery platform for fresh produce, meats, and household items with fast delivery. (iPhone/iPad app by HPASIA LTD.)

- Source: https://appshunter.io/ios/app/pandafresh/id1546575831 (this page in markdown: same URL + `.md`)
- Developer: [HPASIA LTD](https://appshunter.io/developer/1585751158)
- Category: Shopping, Food & Drink
- Price: Free
- Rating: 3.60/5 from 60 App Store ratings · 127 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 314 MB
- Languages: American English, French (France), Japanese, Korean, Chinese (Simplified, China), Chinese (Traditional, Hong Kong SAR China)
- Released: 2021-01-21
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pandafresh/id1546575831/reviews.md

## What is PandaFresh?

PandaFresh is the premium online grocery brand under the HungryPanda. With locations in the Canada, UK, US, Australia. Our goal is to provide customers a one-stop mobile online shopping platform. Our platform accepts Debit/Credit and AliPay. Customers can track the status of their orders and delivery in real time, while enjoy the most satisfying and convenient customer service.
【New Customer Exclusive Items】
New customers can enjoy a range of exclusive products with special deals just for them~

【Fastest 45 minutes Delivery】
Your orders will be delivered in as little as 45 minutes by our dedicated drivers~

【Convenient Customer Service】
24-hour customer service with product exchange and refund~

【Fresh&Premium Quality Products】
Fresh Fruits and Veggies, drinks and snacks, meat and fish, we have them all~
As well as many households’ products and surprises waiting for you~

Smooth and well-optimized mobile APP, easy to use, support simplified Chinese,  traditional Chinese, and English. PandaFresh is the go-to place for your convenient daily grocery stop!
What are you waiting for? Download PandaFresh now and enjoy speedy delivery!
Overseas grocery shopping, PandaFresh is all that you need!

## Key features

- One-stop mobile online shopping
- Real-time order and delivery tracking
- Exclusive deals for new customers
- Fast 45-minute delivery
- 24-hour customer service
- Fresh and premium quality products
- Supports multiple languages

## What do users think of PandaFresh?

Overall sentiment: neutral

**Pros**

- 🚀 Fast delivery
- 💰 Good value and discounts
- 📦 Wide variety of products
- 🌱 Fresh produce
- 👍 Convenient online shopping
- 🤝 Good customer service

**Cons**

- 🐛 Delivery issues and delays
- 💲 Higher prices compared to local stores
- 🤔 Inconsistent product quality
- 📞 Poor communication from customer service
- 🚫 Unavailable in certain areas

**Commonly reported bugs**

- Ordering system glitches
- Incorrect or missing product information
- Delivery tracking issues

**Most requested features**

- Improve delivery reliability and communication
- Expand product selection and sourcing
- Offer more competitive pricing
- Enhance customer service responsiveness

## Recent user reviews (10 of 127)

All indexed reviews: https://appshunter.io/ios/app/pandafresh/id1546575831/reviews.md

### 1/5 — Terrible experience recently

*2026-06-25, version 8.84.0*

Delivery guy kept calling me without messaging until last minute, already left a note to the customer service asking to leave the package at the door but they brought it back and charge me for it. Ridiculous. Already made complaint to the bank and considering making complaint to ACCC

### 1/5 — Quite bad experience in London. Not recommended.

*2026-04-05, version 8.79.5*

They sell frozen foo but won’t guarantee whether the food is still edible. 
From this worst delivery experience of all times, first of all the delivery window was between 2pm to 8pm which is the widest window of all delivery app which makes it hard for you to know when to expect a call. 
Second there is no reminder message before the delivery. If you miss a couple of phone calls when you happen to not carry your phone with you all the time, the driver just leaves with your food but will mark your order as completed, without even trying to ring the apartment door. We looked for the delivery everywhere in the building complexes where deliveries would normally be left after seeing the order status being delivered, but after I asked customer service they told me it is not delivered. 
Then, at this point, I can understand if as a customer I would pay a second delivery fee to get the food. But the customer service basically told me they would not guarantee the frozen is still edible when being delivered, as the drivers would just take the food home overnight? And if I cancel the order, they will still charge me labor costs and the costs for all frozen food as they are deemed ‘damaged’ by default. 

Overall I would not recommend using them for anything.

### 1/5 — This must be a joke.

*2026-02-17, version 8.77.0*

I paid 27pounds and waited all day, no delivery man, no updates. I requested refund but still haven't got any reply from the company. Must be a scam. I requested refund through the card company, it's so scammy how you guys in the first place use Royal Mail for delivering frozen and chilled products. It said it's going to be delivered from 8am-7pm in the evening , had to be in the house whole day waiting for nothing,for a week I haven't heard anything back and calling their number will just end up getting the automatic reply saying, "wishing you a happy life"

For christ's sake. Just give me my refund back.

### 1/5 — A bit ridiculous, really!

*2025-11-28, version 8.72.7*

I can't edit my shopping cart! That's insane!

### 1/5 — Rubbish, unprofessional platform

*2025-09-30, version 8.68.0*

No service no product no delivery no updates, waste my time

### 1/5 — Incredible service

*2025-04-28, version 8.59.0*

The food delivered was sour and was dripping with sour water。. The customer service asked me to destroy it throw it away and dispose of it in the trash, and then take pictures of it to provide evidence for them to issue a refund. 
It seemed as if they thought I would secretly eat the spoiled food.🥹🥹🥹😅😅😅😅

### 1/5 — 最差的软件

*2025-02-10, version 8.52.0*

全是超雄三哥在配送 客服态度很高贵 生鲜很多都是坏的 价格还比别家的要贵 中国人专骗中国人的 还没下载的新留学生快逃

### 1/5 — DO NOT ORDER FROM THEM

*2024-11-17, version 8.47.5*

This company should have re-branded to stale instead of fresh.

### 1/5 — App no longer works

*2024-09-14, version 8.43.0*

Why has the latest update made the app disappear & diverts to Hungry Panda not Panda Fresh?

### 5/5 — 非常好的網上中超

*2024-07-25, version 8.40.5*

送貨又快，又便宜，貨品齊全。波蘿包，腸仔包超香軟，比協香的面包還好吃。很想知道協香的師傅到了英國嗎？連武漢的熱乾面都有，味道和家鄉的一模一樣，很感動！竟然美心的月餅都有，香港味道，太好啦！

## Frequently asked questions about PandaFresh

### What does PandaFresh do?

PandaFresh is an online grocery platform that allows users to shop for a wide variety of fresh produce, meats, fish, drinks, snacks, and household products. It aims to provide a convenient one-stop mobile shopping experience with fast delivery.

### What are the key features of PandaFresh?

Key features include exclusive items for new customers, a fast delivery option of as little as 45 minutes, 24-hour customer service with exchange and refund options, and a selection of fresh and premium quality products. Users can also track their orders in real-time.

### How much does PandaFresh cost?

The app itself is free to download and use. The cost is associated with the groceries purchased through the platform. Payment options include Debit/Credit and AliPay.

### What devices is PandaFresh compatible with?

The app is described as a smooth and well-optimized mobile app, suggesting compatibility with most modern smartphones and tablets. It supports simplified Chinese, traditional Chinese, and English.

### What are common use cases for PandaFresh?

Common use cases include quickly ordering fresh ingredients for meals, stocking up on household essentials, or taking advantage of exclusive deals for new customers. It's ideal for those who value convenience and speedy delivery for their grocery needs.

## Version history (last 5 releases)

### 8.87.5 — 2026-07-22

功能细节改进，优化用户体验。

### 8.85.5 — 2026-06-30

功能细节改进，优化用户体验。

### 8.84.0 — 2026-06-15

功能细节改进，优化用户体验。

### 8.82.6 — 2026-05-29

功能细节改进，优化用户体验。

### 8.81.5 — 2026-04-24

功能细节改进，优化用户体验。

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## More apps by HPASIA LTD

- [FreshDelivery-生鲜派送](https://appshunter.io/ios/app/freshdelivery/id1546577058)

All apps by HPASIA LTD: https://appshunter.io/developer/1585751158

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*