# Panera Bread — user reviews > 2,003 indexed App Store user reviews of Panera Bread by Panera Bread, rated 4.90/5 from 1,246,573 ratings. - Source: https://appshunter.io/ios/app/panera-bread/id692365393/reviews - App overview in markdown: https://appshunter.io/ios/app/panera-bread/id692365393.md - Rating breakdown: 5★ 1,163,247 · 4★ 69,462 · 3★ 6,972 · 2★ 2,122 · 1★ 4,770 ## What do users think of Panera Bread? Overall sentiment: neutral **Pros** - 🚀 Efficient ordering process - 🔒 Contactless delivery option - 👍 Customization options - 👍 Syncs with payment methods - 👍 Rewards program integration **Cons** - 🐛 Buggy ordering process - 🐛 Inconsistent user experience - 🐛 Lack of order tracking - 🐛 Payment and rewards issues - 🐛 Slow app performance **Commonly reported bugs** - Orders not showing up at the store - Inability to access past orders - Rewards not properly applied - Inconsistent behavior when switching between WiFi and cellular - App crashes or freezes during ordering process **Most requested features** - Allow drive-thru pickup option - Improve customization capabilities - Provide order history and balance tracking - Streamline payment and rewards integration - Enhance app stability and responsiveness ## Newest reviews (18 of 2,003) ### 5/5 — Love Panera! *2026-08-12, version 7.0.0* Such a chill place to do homework! Specially coconut point :) ### 5/5 — We love Panera! *2026-08-12, version 7.0.0* Food is above all others!!! ### 5/5 — Love it *2026-08-12, version 7.0.0* Best app ever and easy to use ### 5/5 — Delivery service *2026-08-12, version 7.0.0* The driver that delivered was professional. I like the fact that he then just drop my food off and pull off. He waited until I got to the door to get my food. Great customer service. ### 5/5 — My go to place with excellent service! *2026-08-12, version 7.0.0* Panera Bread has become my go-to place every day! I stop in each morning for a great cup of coffee, and I often return in the afternoon for a refreshing soft drink. The staff is always friendly, welcoming, and eager to provide excellent service. Their warm smiles and positive attitudes make every visit feel special. The restaurant is consistently clean, comfortable, and relaxing, and the entire team goes above and beyond to make customers feel appreciated. It’s always a pleasure to stop by Panera Bread. Thank you to the entire team for making my day a little brighter every time I visit! I highly recommend Panera to anyone looking for great service, a welcoming atmosphere, and a wonderful place to start—or finish—their day. ### 5/5 — App *2026-08-12, version 7.0.0* Panera has an excellent app:) ### 5/5 — Great App *2026-08-12, version 7.0.0* Very easy to order, customize and pick up. Highly recommend! ### 4/5 — Ginger chicken bowl *2026-08-12, version 7.0.0* I love the new bowl with chicken and ginger! BUT the broccoli is overcooked and needs to be raw or take it out!!!! Second time I have ordered this entree. ### 5/5 — LOVE *2026-08-11, version 6.8.0* My favorite restaurant! ### 5/5 — Excelente!! *2026-08-11, version 6.8.0* Muy rico saludable y rápido ### 5/5 — Taking care of customers *2026-08-11, version 6.8.0* I accidentally ordered at the wrong store and the team at the Bennett Creek restaurant quickly, remade my order and took care of me. They’re the best! ### 5/5 — Delivery *2026-08-10, version 6.8.0* Easy Peasy! ### 5/5 — Thank you! *2026-08-10, version 6.8.0* Amazing prices for quality food! Delivery is always accurate and professionally done ### 5/5 — THE neighborhood meet up place! *2026-08-10, version 6.8.0* Our Panera at Lansdowne is our home away from home.. always a pleasant atmosphere, always well-stocked with our favourite items, always welcomed like family! The last “always” is the most importantly for us, especially if we are senior citizens! Rita, Lisa, Patrick, Elizabeth, Maribel,… their hellos and good mornings are like grandma’s hugs! Meeting up with friends??? It’s always Lansdowne Panera! It’s the staff who make the success— then the menu!!♥️♥️♥️♥️ ### 5/5 — Fast & Easy *2026-08-10, version 6.8.0* Ordering was fast and easy ### 5/5 — Tasty and Affordable *2026-08-10, version 6.8.0* I love Panera because the food is wholesome, tasty, and affordable. The staff are great and they care about you. ### 5/5 — Customer Service *2026-08-10, version 6.8.0* Angel, Haley, and the rest of the managers always make me feel at home. Class Act and great hires!!!. ### 5/5 — Good was great *2026-08-09, version 6.8.0* We had customized orders and they got everything correct and food was hot and fresh! Sooo good! ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix *2026-08-13, version 7.0.0* Horrible experience in the app. Won’t let me log in - never received the one-time password via text (I know my number is correct on the account) and even after I reset my password, the app “couldn’t verify my credentials.” And not the app issue - the service inside the Panera I went to was horrible but I will address that elsewhere. ### 1/5 — Horrible *2026-08-11, version 6.8.0* I decided to get the app because I thought it would save me time so I ordered before I came to Panera Bread. I left my office. My order is not ready yet. That was probably 20 minutes ago. I went ahead to go through the little pick up line maybe pick up my order which of course isn’t even ready yet anyway and there’s three people in front of me that ordered the same lane. I’m in when I already ordered it and it might order should’ve been done by now. We’re just ordering for the first time to sit behind them waiting for their food to get them before I get my food that I ordered upfront if I could get out of this if I wouldn’t have paid already, I’d leave and leave anyway and just give up my 13 bucks I paid for this food but I can’t there’s a big cement wall. I can’t get past it so I’m not happy. ### 1/5 — Errors and tedious navigation *2026-08-08, version 6.8.0* Constant error messages, and lots of tedious back and forth required when trying to use reward points ### 1/5 — APP NOT WORKING *2026-08-07, version 6.8.0* I’m trying to check the balance of my gift card on the app and none of the tabs are working at all. ### 1/5 — Not ready yet *2026-08-03, version 6.8.0* The trainee was not ready to be left on her own. She overcharged us, didn’t know what to do so she want us to just pay the big difference anyway, then the whip cream canister was empty and she just threw it away and left the drink without it. Won’t be back ### 1/5 — Worst app ever *2026-08-02, version 6.8.0* 0/10 ### 1/5 — Just deleted my account completely *2026-07-30, version 6.8.0* Panera has become another corporate greedhole. They’ve completely forgotten their history and now uprooting themselves from Saint Louis after gutting their entire corporate team in the STL area. I didn’t just delete the app, I completely deleted my MyPanera account and will not be returning. I believe corporate “leadership” is intentionally dragging the company into the ground and deservedly so after the boneheaded decision to use FROZEN bread. ### 1/5 — Unlimited Sip Club *2026-07-30, version 6.8.0* I thought I subscribed to a year of Unlimited Sips. 3 months later I am informed that I actually just paid them money to let me know what benefits they think I should get. ### 1/5 — New Manager ? *2026-07-27, version 6.8.0* Long time sip club member with only one wrong order in over a year. I don’t know what happened, but most of my customizations were left off, including one I paid extra for. THEN charged me for my tea stating I had used it earlier (I did not). What’s going on? ### 1/5 — Unable to sign in using the app *2026-07-26, version 6.7.0* I have been trying for over a week to sign in to the app. I can get in through the website but not the app. Unable to get help. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Panera store in Michigan *2026-08-14, version 7.0.0* Just like the title said ### 5/5 — The app is lovely and easy to use. *2026-08-13, version 7.0.0* I love all of the photos of the food. It makes the app so much nicer to use. It’s simple and intuitive and makes ordering a pleasure. ### 5/5 — Efficiency and tasty *2026-08-13, version 7.0.0* Always easy to order via the app. Food always prepared to order. Pick up time is always met. Highly recommend. ### 5/5 — Crew member *2026-08-13, version 7.0.0* Andy was excellent in assisting me with opening a Panera online account. Excellent customer service! Thanks ### 5/5 — Great app *2026-08-13, version 7.0.0* Great app terrible shrinkflation, ruined items changed recipes. Rest in peace. ### 5/5 — Lunch made fast and simple. *2026-08-13, version 7.0.0* Great way to get lunch on a busy day. ### 5/5 — Cashier *2026-08-13, version 7.0.0* Was super nice found my order immediately very good service! ### 5/5 — Awesome *2026-08-13, version 7.0.0* Awesome ### 5/5 — Order for delivery *2026-08-12, version 7.0.0* So easy to use ### 5/5 — Easy Peasy *2026-08-12, version 7.0.0* The Panera app is very user friendly! I didn't get frustrated once! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*