# Panli购物 — user reviews > 125 indexed App Store user reviews of Panli购物 by Panli Shanghai E-Commerce Co., Ltd., rated 2.40/5 from 61 ratings. - Source: https://appshunter.io/ios/app/panli/id590216292/reviews - App overview in markdown: https://appshunter.io/ios/app/panli/id590216292.md - Rating breakdown: 5★ 19 · 4★ 3 · 3★ 0 · 2★ 3 · 1★ 36 ## What do users think of Panli购物? Overall sentiment: negative **Pros** - 👍 Convenient shopping experience - 🚀 Fast delivery - 💳 Supports PayPal payment **Cons** - 🐛 Unreliable tracking information - 💸 Expensive shipping fees - 🤬 Poor customer service - 📦 Damaged or missing items - ⏱️ Slow response times **Commonly reported bugs** - App crashes and freezes - Inability to view item details **Most requested features** - Improve tracking and delivery updates - Provide more transparent pricing - Enhance customer support responsiveness ## Newest reviews (18 of 125) ### 3/5 — 客服越来越差 *2021-09-04, version 7.4.3* 一直用panli,之前很靠谱，完全值得5星。近几年，客服真的越来越差。每次联系客服，都要气炸一次。问客服收件了么，竟然问寄到哪里。然到我不是寄到你panli了么。能问出这种问题，真的匪夷所思。。催入库，今天推明天，明天推后天。客服真的是牛逼到不行了。真的，每次烦到爆。 ### 1/5 — 非常差劲 *2021-03-01, version 7.3.5* 丢件后赔偿沟通不顺利 客服建议换别家 太差劲了！ ### 1/5 — 很坑的转运 *2021-01-01, version 7.2.9* 之前买东西再三询问一些东西能不能邮寄，告诉我都能邮，之后结果收到海关的信，说是都是违禁的食品，要销毁。给她们打电话，她们就会推卸责任，说被扣了就清关啊，我说都要销毁了怎么清关，她们说清关不管她们的事，很不耐烦而且挂电话，给她们打投诉电话竟然是同一个人接的。最差的转运，没有之一。损失了好几百刀就因为相信了她们。 ### 2/5 — Repeatedly log you out *2020-10-31, version 7.2.3* After recent update it loses its login even when you are in the middle of using it. ### 1/5 — Not only the app is bad, the whole business is a scam. *2020-10-16, version 7.2.1* This app should be taken off the shelf. False advertisement as being the most professional service provider. You won’t have a clue how much it’s going to cost you for shipping. online customer service is a joke at best, usually takes more than 24 hours to respond and when they do, their answers are evasive. ### 1/5 — 真的太差了！ *2020-09-18, version 7.2.1* 千万别用！每次寄件都以各种名目加收费用，东西已经打包好你也不能不交，每一次抱着再信任一次的想法重新试试他们家，都是彻底失望告终。包裹在运输中产品出现损坏问题，他们的客服都是把责任推给卖家和寄件人，不承认运输有问题，这种customer service太烂了！费用也比市面上其他家贵很多，不会再用！ ### 1/5 — 潘丽史上最烂 *2020-07-23, version 7.1.5* 价格贵就先不说了，速度也是极其慢，空运比海运慢，潘丽专线也要一个半月以上才能到货，DHL又会被税、客服经常不理人，要么就是要人耐心等。选择线路的时候上面写的5-7天，3-5天，那个时间，要在后面加个0在看，没个40、50天，根本运不到。代购还不及时，经常买不到，还会买错颜色（发生过三次）。这种App什么时候倒？快别祸害人了吧。 ### 1/5 — 最好别用这个 *2020-05-28, version 7.1.1* 这公司是倒闭了吗？ 客服都不回消息的？ 上次客服隔了一天回我 这次干脆不回了？ 东西寄丢了也完全不负责？ ### 1/5 — Absolutely rubbish *2020-05-24, version 7.1.0* I’ve been used for years, they have no progress or improvement, and recently they are getting more rubbish than ever. ### 1/5 — Watch your money *2020-05-23, version 7.1.0* This company is a deceitful liar. I have made 3 orders with total about $150 in the end of February 2020, I haven’t received my merchandises after almost 3 months later. ### 1/5 — 垃圾 *2020-05-05, version 7.0.10* 千萬別用，客服質素低，速度慢，明明自己做錯還不認錯！除非你覺得你錢太多就用這間吧 ### 1/5 — Horrible update. Please revert to older features *2020-04-25, version 7.0.9* New app interface is horrible. It’s impossible to use. DO NOT update to the newer version. I so regret it and wish that I hadn’t updated. ### 1/5 — Bad customer service *2020-04-19, version 7.0.9* Slow and dishonest ### 1/5 — 垃圾 千万别用 *2020-03-12, version 7.0.5* 收费挺高 包装偷工减料 东西寄到盒子都摔变形 ### 1/5 — Not user friendly *2019-11-09, version 6.14.4* 图文详情页不能显示，而且感觉很粗糙 ### 1/5 — App又打不开了，订的货也没有显示了，简直无语了 *2019-04-24, version 6.14.2* 今天升级完app在iphone上完全打不开了 ### 1/5 — 客服和售后极其差 *2019-04-22, version 6.14.2* 我这边 4月12号就提交订单了 网站由于弄错了运送方式 居然让物流公司退回包裹再重新打包运输 最后发货的时间是19号 并且从头到尾没有任何一句抱歉 好像他们做错了我们只能忍着 真是差到爆的app 不如去用86 ### 1/5 — 不给回复 *2019-04-04, version 6.14.1* 问了一千遍给个转单号就是不给 寄了俩月没到，一问就说在催单？之前单号都查不到一个字是假单号 ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAMMERS AND LIARS *2024-02-28, version 7.6.10* If you want to spend thousands of dollars on nothing and getting ignored by their customer service then I highly recommend this app! I lost billions of brain cells just by talking to their customer service staff. They blame everything on you and calls you a liar even though you are the one who didn’t get the package:) 客服是大爷，丢了快递还要讽刺我，说我是骗子，说我肯定收到了😀一个客服说丢了会赔偿，另一个说上一个客服不应该说会赔偿🤭垃圾公司要不是我不在中国早把你告了，赶紧关门 ### 1/5 — 坑钱垃圾app *2023-08-23, version 7.6.7* 交的空运的钱都是海运运来的！ 永远都迟到！3个月等了你敢信！ 按照他们的价目表交钱之后客服会在找补钱 说不够 每次都是 但是你有什么问题找他们 他们从来不会这么快出来解决 而且他们从不解决问题 只会解决客人 说什么你再这样以后不给你代购了！运费巨贵 600刀的1千刀的运费你敢信！我还不是说买了家具啊啥的大东西就小东西也就 三个鞋盒的体积大小！ ### 1/5 — 我的包裹就是没到 *2023-06-19, version 7.6.5* 上面写着预计10-18天会到，可以啊这就是你的预计吗？让我等了两个月，到现在我也没有拿到，行 真有你的 你等着 ### 1/5 — Don’t trust this *2023-02-17, version 7.6.2* Shopped with them , goods never arrive but they refused to refund. ### 1/5 — 客服态度奇差威胁客户 *2022-10-10, version 7.6.0* 疫情时东西太久了要帮我们跟邮局处理反而让我们自己去 去找他们 她们说谁让你自己选择出国的！ 之后各种 优惠券方面耍小聪明骗人。他们导致的物品损坏 找他们反被威胁说以后不给你代购了！ ### 1/5 — SCAMMERS AND LIARS *2022-09-28, version 7.5.1* If you want to spend thousands of dollars on nothing and getting ignored by their customer service then I highly recommend this app! I lost billions of brain cells just by talking to their customer service staff. They blame everything on you and calls you a liar even thought you are the one who didn’t get the package:) ### 1/5 — Missed 2 items in my package *2022-07-12, version 7.5.1* I ordered total 7 items in my package. But only 5 items arrived. Be aware! ### 1/5 — 垃圾！ 不建議使用。 *2021-12-14, version 7.4.7* 大約一年前Panli 升級應用頁面。 新的應用頁面真的十分垃圾，使用不便以外，設計也很垃圾！非常不好用；嘗試跟客服反映，一直也不回覆。 以前光顧Panli 購物很方便而且客服態度好，代購商品包裝嚴實。 現在卻令人很失望！ 外盒包裝很劣，薄薄的一個紙盒；收到的東西，盒子被摔得變形，內裡的東西破損，根本不能使用！😡 ### 1/5 — 差评 第一次用 也是最后一次 *2021-12-10, version 7.4.7* 1.客服回复极慢 等一个小时都不回 提示叫留言 留言之后客服又说记录会清理 留了白留 2.出现问题只会推卸责任 不会道歉补偿 3.收费不写清楚 到了突然还要交一大笔关税 最后弄得邮费比东西还贵 ### 1/5 — Don’t recommend *2021-04-13, version 7.3.6* I’m writing behalf of its service, not the performance of the actual app. It seems like they only have a couple customer service reps for thousands of clients. Every time I want to get a answer for something I have to message them numerous times. Oh and they lie about their shipping plans. I picked the fasted one which arrives 2-4days for extra premium and guess what it took them 7 days to arrive. ## Most praised reviews (10 highest-rated) ### 5/5 — 客服快点回复就完美了 *2020-12-09, version 7.2.6* 用了很久 其实还可以。就是客服回复慢。偶尔app不好使。感觉panli在变好 ### 5/5 — 服务满意 *2019-05-07, version 6.14.3* 下单以后服务很满意，三件商品不同卖家。有一单国内买家询问意见，客服及时转达。运费合理，方便快捷，货物到了之后付了UPS关税。折合运费和关税价钱不算优势，但买到了国外买不到的产品，而且方便快捷。总体满意，支持代购。 ### 5/5 — very good service！ *2018-12-11, version 6.14.0* Very good service ### 5/5 — 用了幾年都不錯 *2018-11-27, version 6.14.1* 我用了 Panli 幾年了，一直到很好，收費方面（郵寄費）是有點不清楚，也有點貴，但是服務好所以我就算了。最近的服務是有點讓我失望，但我也願意再給機會，希望看到有更多的表現。我給5星是因為他們以前真的很好，希望有待改善。 ### 5/5 — 有利有弊 *2018-08-29, version 6.14.1* 我在加拿大，，用Panli五年了，從來沒發生過什麼問題，直到今年。包裏完全沒收到，等了80天之後（客服説沒收到包裹的75天之後才能申請理賠），客服終於慢吞吞的回答，然後理賠。四月底寄出的包裹，終於在八月底成功拿到理賠，但不是全額。 我只能自認倒楣，因為沒有𨹦險，自然有一定的風險。我是覺得用得不錯，所以即使有不太好的經驗，還是可以用的。 不過，為了再重新買回丟失的物品，再上Panli時，幾乎完全不能用。無法瀏覽物品，更別提放入購物車了。哎！ ### 5/5 — 很满意，我不是骗子 *2018-08-14, version 6.14.0* 服务不错，我在加拿大，走的panli专线，没收关税，速度很快 ### 5/5 — So fast so efficient! *2017-10-04, version 6.13.4* I've used the service a couple of times via this app. The app is well designed and easy to navigate. It's a one stop shop. You get to shop, track inventory and shipping info. Real time connected to FedEx too. Impressive!!! ### 5/5 — good *2017-07-22, version 6.13.4* very good ### 5/5 — Perfect! *2017-06-15, version 6.13.2* This app is easy to use. Fast delivery n everything arrived in great condition. "Shop in China n pay w PalPal"! ### 5/5 — 很好用 *2017-06-05, version 6.13.1* 一直使用它买东西。很稳定。很好。 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*