# PANYNJ Virtual Taxi Dispatch — Taxi app to get a dispatch

> Taxi driver queue management and dispatch app for airport terminals. (iPhone/iPad app by Port Authority of NY  NJ.)

- Source: https://appshunter.io/ios/app/panynj-virtual-taxi-dispatch/id6478617060 (this page in markdown: same URL + `.md`)
- Developer: [Port Authority of NY  NJ](https://appshunter.io/developer/1062004890)
- Category: Travel, Business
- Price: Free
- Rating: 2.00/5 from 139 App Store ratings · 45 written reviews indexed
- Age rating: 17+
- Requires: iOS 14.0 · 19 MB
- Languages: English
- Released: 2024-03-19
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/panynj-virtual-taxi-dispatch/id6478617060/reviews.md

## What is PANYNJ Virtual Taxi Dispatch?

Taxi Drivers join and reserve a spot in the queue. When arriving at the Central Taxi Queue, and waiting their turn, drivers are dispatched to a Terminal through the app for passenger pickup. Notifications about reassignment from one Terminal to another is also available within the app.

Please refer to the PANYNJ Privacy Statement for data collection and use.
https://www.panynj.gov/privacy-statement-mobile-apps.html

Terms of use: https://www.panynj.gov/terms-of-use-and-license-mobile-apps.html

## Key features

- Reserve spot in queue
- Receive terminal dispatches
- Passenger pickup notifications
- Terminal reassignment alerts

## What do users think of PANYNJ Virtual Taxi Dispatch?

Overall sentiment: negative

**Cons**

- ⏳ Extremely long wait times to join queue
- 💥 Frequent app crashes and glitches
- 📉 Unreliable GPS and location tracking
- 🐌 Slow and outdated app performance
- 🚫 Queue always shows as full
- 🔄 Inconsistent ride request availability
- ❓ Lack of transparency in ride distribution
-  frustrating and unfair system
- 🗑️ Waste of time and resources

**Commonly reported bugs**

- GPS and location tracking fail constantly
- App keeps glitching or kicking drivers out
- Trips disappear without explanation
- App crashes frequently
- Queue automatically gets removed after joining
- App glitches and removes drivers from the queue randomly
- App says queue is full when it's online
- App crashes all the time
- App is too slow
- App kicks users out of the queue for being too close to CTH
- App needs an update, not letting users into the queue
- App crashes many times, causing loss of turns

**Most requested features**

- Fix the location system and improve stability
- Improve the airport queue system for TLC drivers
- Provide clear explanations for ride distribution
- Implement a better system for joining the queue
- Create a second queue section for notifications
- Add an FAQ section for app usage
- Display total capacity and current number of cars in queue
- Indicate queue time in minutes or AM/PM format
- Allow one driver per queue entry per 24 hours
- Implement an automatic addition to the main queue when a spot opens

## Recent user reviews (10 of 45)

All indexed reviews: https://appshunter.io/ios/app/panynj-virtual-taxi-dispatch/id6478617060/reviews.md

### 2/5 — Try TLC HERO App instead

*2026-08-14, version 1.1*

I couldn’t even log in. Looks like the system is from 1997. All the money PANYNJ collect and this is where they wasted.

Try TLC HERO App. I found it very useful for taxi queue and flights tracking.

### 1/5 — Sucks🤢

*2026-05-15, version 1.1*

This app is terrible. GPS and location tracking fail constantly, making it impossible to join queues properly. Drivers lose time and money because of these bugs. The app is slow, outdated, and unreliable. Please fix the location system and improve stability.

### 1/5 — When will you have a good service for a TLC driver???

*2026-03-04, version 1.1*

Worst Airport Queue System for TLC Drivers in New York

This is by far one of the most frustrating and unfair apps for TLC drivers in New York. The airport queue system is a complete disaster. You can wait for hours just to get into the queue, and sometimes it takes up to a full day before you’re even able to accept a ride.

The process is extremely difficult and unclear. You move closer to the airport hoping to receive requests — and suddenly the trip disappears. No explanation. No transparency. No consistency.

Going online is another nightmare. You have to press the button over and over again because the app keeps glitching or kicking you out. It feels unstable and unreliable, especially when drivers depend on it to make a living.

Drivers waste gas, time, and energy dealing with this broken system. There is no proper support and no clear explanation of how rides are distributed.

Very disappointing experience. TLC drivers deserve much better than this.

### 5/5 — Can we please delete this

*2026-02-21, version 1.1*

Hate jt

### 5/5 — Br js gimme it

*2026-02-07, version 1.1*

Pls lemme get in the queue

### 1/5 — Virtual app taxi

*2026-01-07, version 1.1*

The worst app developers and developer

### 1/5 — Plz fix app

*2025-10-10, version 1.1*

The app keeps on kicking you out .I takes multiple hours just to  join the queue .

### 1/5 — This app needs an update

*2025-09-10, version 1.1*

I keep trying to get in que but the app says the queue is full , how is the queue full when it’s online.

### 1/5 — Terrible to use

*2025-09-09, version 1.1*

It takes over 2 hours sometimes to join the queue, that’s excluding the constant crashing of the app. I expect great things from the Port Authority and this is not it.

### 1/5 — Not a great app

*2025-08-27, version 1.1*

I have to sit for hours trying to join the queue, i even make my daughter do it sometimes as it would possible benefit me but watching her sit for hours clicking 20000 times, I just give up! This app is not great although SOMETIMES it offers a decent amount of money but at what cost? This app is supposed to make it easier for us taxi drivers but it is clearly not, it’s extremely time consuming. Not just that but when I do join the queue after clicking for more than 1000 times, sometimes a glitch can happen and the queue automatically gets removed! So many hours of clicking and tapping GONE! Please fix this app for the sake of us Taxi drivers.

## Frequently asked questions about PANYNJ Virtual Taxi Dispatch

### What does the PANYNJ Virtual Taxi Dispatch app do?

This app allows taxi drivers to join and reserve a spot in a virtual queue for passenger pickups. It dispatches drivers to specific terminals when it's their turn and provides notifications for any reassignment to different terminals.

### How do taxi drivers use this app?

Drivers join the app to reserve their place in the queue. When arriving at the Central Taxi Queue, the app will dispatch them to a terminal for passenger pickup. They will also receive alerts if they are reassigned to another terminal.

### Is this app free to use?

Based on the provided information, the app is free to use. There are no mentions of in-app purchases or subscription fees.

### What are the benefits of using this app for taxi drivers?

The app streamlines the dispatch process by allowing drivers to reserve their spot in the queue virtually. This can lead to more efficient passenger pickups and reduce waiting times at terminals.

### Where can I find information about data collection and privacy?

You can refer to the PANYNJ Privacy Statement for details on data collection and use. The link provided is https://www.panynj.gov/privacy-statement-mobile-apps.html.

## Version history (last 2 releases)

### 1.1 — 2024-06-12

Updated Privacy Policy.

### 1.0 — 2024-03-19

No release notes.

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## More apps by Port Authority of NY  NJ

- [RidePATH](https://appshunter.io/ios/app/ridepath/id1338908581)
- [MyTerminal](https://appshunter.io/ios/app/myterminal/id1342784114)

All apps by Port Authority of NY  NJ: https://appshunter.io/developer/1062004890

## Related topics

[dfw airport dispatch](https://appshunter.io/ios/topics/dfw-airport-dispatch) · [port authority](https://appshunter.io/ios/topics/port-authority) · [black cabby](https://appshunter.io/ios/topics/black-cabby)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*