# PANYNJ Virtual Taxi Dispatch — user reviews > 45 indexed App Store user reviews of PANYNJ Virtual Taxi Dispatch by Port Authority of NY NJ, rated 2.00/5 from 139 ratings. - Source: https://appshunter.io/ios/app/panynj-virtual-taxi-dispatch/id6478617060/reviews - App overview in markdown: https://appshunter.io/ios/app/panynj-virtual-taxi-dispatch/id6478617060.md - Rating breakdown: 5★ 30 · 4★ 3 · 3★ 2 · 2★ 6 · 1★ 98 ## What do users think of PANYNJ Virtual Taxi Dispatch? Overall sentiment: negative **Cons** - ⏳ Extremely long wait times to join queue - 💥 Frequent app crashes and glitches - 📉 Unreliable GPS and location tracking - 🐌 Slow and outdated app performance - 🚫 Queue always shows as full - 🔄 Inconsistent ride request availability - ❓ Lack of transparency in ride distribution - frustrating and unfair system - 🗑️ Waste of time and resources **Commonly reported bugs** - GPS and location tracking fail constantly - App keeps glitching or kicking drivers out - Trips disappear without explanation - App crashes frequently - Queue automatically gets removed after joining - App glitches and removes drivers from the queue randomly - App says queue is full when it's online - App crashes all the time - App is too slow - App kicks users out of the queue for being too close to CTH - App needs an update, not letting users into the queue - App crashes many times, causing loss of turns **Most requested features** - Fix the location system and improve stability - Improve the airport queue system for TLC drivers - Provide clear explanations for ride distribution - Implement a better system for joining the queue - Create a second queue section for notifications - Add an FAQ section for app usage - Display total capacity and current number of cars in queue - Indicate queue time in minutes or AM/PM format - Allow one driver per queue entry per 24 hours - Implement an automatic addition to the main queue when a spot opens ## Newest reviews (16 of 45) ### 1/5 — Worst app ever *2025-02-12, version 1.1* This app is an absolute nightmare for taxi drivers at JFK. It's supposed to streamline the process of joining the queue, but instead, it feels like a cruel game of chance. I've spent over an hour repeatedly pressing the join button, often more than 100 times, without getting in. It's frustratingly unreliable, with frequent glitches and crashes that make it nearly unusable. The concept might be good, but the execution is so poor it feels like the Port Authority isn't interested in making life easier for taxi drivers. If there was an award for the worst app, this one would take it hands down. Do better, Port Authority, this is an embarrassment to NYC's taxi industry. ### 1/5 — No working good *2025-01-26, version 1.1* This app doesn’t work properly ### 1/5 — Fix It *2025-01-21, version 1.1* What is this sorry excuse of an app that is supposed to make it easier to get customers from JFK? I just spent the last 3 hours trying to get in line because when I got in before and it kicked me out without reason while my position was 1100. This is not the first time it has happened to me and it is very sad that you guys can’t fix or even update this app. How is it fair for us to sit for hours on end to get is a virtual queue that is always at “max capacity” whole others just broke the workers at CTH with no consequences? Everytime I log into this app to get into the stupid queue that never works, I record how long it takes and on average it’s 2 hours and 27 minutes. I am on the verge to file a class action multimillion doller lawsuit if this app is not fixed and improved within 4 weeks. ### 1/5 — Not good *2025-01-18, version 1.1* Not good ### 1/5 — This app is wayyy beyond stupid *2025-01-14, version 1.1* To the developers who worked on this app, all you mothers are bunch of W____S. After using this so called app of yours I’m 100% certain that you lied on your resume lol. You’re probably sitting on your computer right now trying to figure out how to Print “Hello World “ 😂😂. 5 year olds in India can make better apps than you. Also I don’t think a career in software development isn’t for you better go back to making that cappuccino at Dunkin Donuts or something 🤷🏽‍♂️ ### 1/5 — Complete disappointment *2025-01-14, version 1.1* If this is the best that port authority of New York can come up with its a shame… in order to join the queue i have to try more than an hour each time… click non stop thousand of times… do i go pick up passengers in the city or deal with this stupidity just to join the queue… when i get home instead of spending time with my family, i have to sit and click for hours at a time just to be able to join the line… sometimes i give up and just close the app because it annoys me to the point where i feel like im begging… port authority should come up with a solution for this problem… let everyone joint right away and maybe create a second queue section where we will be notified once its our time to get into the main queue… this app is supposed to make our lives easier not harder… so far its completely disappointing… please do something about it as soon as possible so we have some peace in our lives as we are going through difficult times as it is… ### 1/5 — Worst App of the Year *2024-12-19, version 1.1* Worst App that has been made ever since, it’s always hard to get in the Que by using this App, it’s just nonsense and total waste of time and emotions ### 1/5 — Absolute stupidity *2024-11-13, version 1.1* This is by far the dumbest app ever created. It is meant to create a queue for drivers to be called to jfk. Instead you’re left beating your phone to death with your fingers trying to secure a spot. Instead of just queuing up and going about your day until called to JFK. The city of New York is an embarrassment enough as it is. With its public offices like the dmv, dept of finance, not to mention the MTA and now making the cities taxi drivers toil away in this stupid app just to get a job when Uber and Lyft get preferential treatment is a joke. Do better! I’m sick of this pathetic city. Ew! ### 1/5 — Taxi *2024-11-05, version 1.1* Terrible app never working . Don’t even bother. Good example when government creates something. ### 1/5 — Worst app *2024-10-24* Worst app designed to sabotage drivers , manipulate their mind give them anxiety and stay them boiled toward incompetent systems failed to managed. ### 1/5 — Can’t expect much from PA *2024-09-18, version 1.1* If an award for stupid existed, Port Authority would win unanimously every year. The app glitches, takes forever at times to queue up, and when you finally do, the timing is almost always off. Its like Port Authority can’t find a way to control the blatant corruption of having Uber pay them for preferential treatment along with the dispatchers being bribed by taxi drivers, so to appease the drivers, they come up with this stupid app. Uber and Lyft at the end of the day, especially Uber, have found a way to throw money everywhere and own NYC. This app is stupid, do better Port Authority. ### 1/5 — A worst app *2024-08-31, version 1.1* This is a worst app that never works. whenever i try to get in queue it says full. A driver who works 10-12 hrs shift how can he spend another 2-3 hrs to get into the queue. Doesn’t he have personal life that he has to enjoy or at least have rest. ### 1/5 — Taxi *2024-08-28, version 1.1* No way you can join the queue. You must press hours to join. Shame on you PANYNJ!!! ### 1/5 — A worst app *2024-08-25* This is a worst app that never works. whenever i try to get in queue it says full. A driver who works 10-12 hrs shift how can he spend another 2-3 hrs to get into the queue. Doesn’t he have personal life that he has enjoy ### 1/5 — Queue is always full *2024-08-16, version 1.1* Please don’t torcher drivers by making them press the ‘Join Queue’ for hours to join the line. If the line is full… Just make a seperate line PLEASE! ### 1/5 — Bad *2024-08-15, version 1.1* Shame on you TLC ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks🤢 *2026-05-15, version 1.1* This app is terrible. GPS and location tracking fail constantly, making it impossible to join queues properly. Drivers lose time and money because of these bugs. The app is slow, outdated, and unreliable. Please fix the location system and improve stability. ### 1/5 — When will you have a good service for a TLC driver??? *2026-03-04, version 1.1* Worst Airport Queue System for TLC Drivers in New York This is by far one of the most frustrating and unfair apps for TLC drivers in New York. The airport queue system is a complete disaster. You can wait for hours just to get into the queue, and sometimes it takes up to a full day before you’re even able to accept a ride. The process is extremely difficult and unclear. You move closer to the airport hoping to receive requests — and suddenly the trip disappears. No explanation. No transparency. No consistency. Going online is another nightmare. You have to press the button over and over again because the app keeps glitching or kicking you out. It feels unstable and unreliable, especially when drivers depend on it to make a living. Drivers waste gas, time, and energy dealing with this broken system. There is no proper support and no clear explanation of how rides are distributed. Very disappointing experience. TLC drivers deserve much better than this. ### 1/5 — Virtual app taxi *2026-01-07, version 1.1* The worst app developers and developer ### 1/5 — Plz fix app *2025-10-10, version 1.1* The app keeps on kicking you out .I takes multiple hours just to join the queue . ### 1/5 — This app needs an update *2025-09-10, version 1.1* I keep trying to get in que but the app says the queue is full , how is the queue full when it’s online. ### 1/5 — Terrible to use *2025-09-09, version 1.1* It takes over 2 hours sometimes to join the queue, that’s excluding the constant crashing of the app. I expect great things from the Port Authority and this is not it. ### 1/5 — Not a great app *2025-08-27, version 1.1* I have to sit for hours trying to join the queue, i even make my daughter do it sometimes as it would possible benefit me but watching her sit for hours clicking 20000 times, I just give up! This app is not great although SOMETIMES it offers a decent amount of money but at what cost? This app is supposed to make it easier for us taxi drivers but it is clearly not, it’s extremely time consuming. Not just that but when I do join the queue after clicking for more than 1000 times, sometimes a glitch can happen and the queue automatically gets removed! So many hours of clicking and tapping GONE! Please fix this app for the sake of us Taxi drivers. ### 1/5 — When will you have a good service for a TLC driver??? *2025-08-02, version 1.1* Shame on you TLC ### 1/5 — Horrible app *2025-05-04, version 1.1* This app has multiple glitches and always gives issues. I spend so much time clicking to get in the queue and it always takes over an hour. After getting in the app has glitched multiple times for me and randomly takes me out of the queue without me clicking anything. This app needs serious changes ### 1/5 — MED 9**3 *2025-02-12, version 1.1* Such a Horrible app. This is Such a waste of time and trash app. It takes forever to be in virtual queue and take hours to get a fare. Big shame ## Most praised reviews (6 highest-rated) ### 5/5 — Can we please delete this *2026-02-21, version 1.1* Hate jt ### 5/5 — Br js gimme it *2026-02-07, version 1.1* Pls lemme get in the queue ### 3/5 — App crash *2024-04-23* Please update the app it crash many times because of that we lost our turn... ### 2/5 — Try TLC HERO App instead *2026-08-14, version 1.1* I couldn’t even log in. Looks like the system is from 1997. All the money PANYNJ collect and this is where they wasted. Try TLC HERO App. I found it very useful for taxi queue and flights tracking. ### 2/5 — Automatic *2025-06-25, version 1.1* Cross ### 2/5 — Dont work *2024-04-29, version 1.0* App isn’t working good. Need to update not letting me in the queue. Please make app better !! help NYC cabs get fares faster at jfk --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*