# Papa Gino's - Order Online — user reviews > 194 indexed App Store user reviews of Papa Gino's by New England Authentic Eats LLC., rated 4.73/5 from 15,793 ratings. - Source: https://appshunter.io/ios/app/papa-ginos-order-online/id6444131873/reviews - App overview in markdown: https://appshunter.io/ios/app/papa-ginos-order-online/id6444131873.md - Rating breakdown: 5★ 13,557 · 4★ 1,229 · 3★ 356 · 2★ 166 · 1★ 465 ## What do users think of Papa Gino's? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Smooth ordering experience - 💡 Rewards program with free pizza offer - 🚀 Convenient mobile ordering - 👍 User-friendly interface **Cons** - 🐛 Buggy app with frequent errors - 🚫 Removed cash payment option - 🚫 Issues with applying rewards and coupons - 🚫 Inconsistent app performance across devices - 🚫 Lack of payment options (e.g., no Apple Pay) **Commonly reported bugs** - Login and password reset issues - Order placement errors and inconsistencies - Inability to save payment methods - Address lookup and store selection problems **Most requested features** - Add cash payment option - Improve rewards integration and usability - Optimize app for mobile devices - Provide better customer support and communication ## Newest reviews (17 of 194) ### 3/5 — Ok *2026-08-22, version 2025.8.5* Ok ### 2/5 — Website *2026-07-17, version 2025.8.5* Cumbersome changes my password 3x never accepted had to check out as a guest ### 5/5 — Falmouth Papa Gino’s *2026-06-23, version 2025.8.5* Your Falmouth, MA store is the best store you have!!!!!! ### 2/5 — more meat in the pocket *2026-06-22, version 2025.8.5* my only complaint is that they should put more steak in the steak and cheese pocket…. They’ve been very skimpy lately and for the price I won’t return until I see more meat! ### 2/5 — Why have loyalty program??? *2026-06-17, version 2025.8.5* OK They have become pigs too, can’t get coupon and rewards anymore. Gotta love Dominoes! ### 5/5 — Good food choices, easy to order, quick delivery. *2026-06-09, version 2025.8.5* The food is really good and services usually quick unless it’s wicked busy. Delivery is also fast most nights. Quick and easy to order on the app and have it ready when I’m ready to pick it up. The pizza brings me back too my teenage years. ### 5/5 — Great location *2026-06-05, version 2025.8.5* Great place, good food and service. ### 2/5 — Favorite pizza around *2026-06-03, version 2025.8.5* Favorite pizza around just not consistent. ### 5/5 — Sooo Easy *2026-05-31, version 2025.8.5* This app is sooo easy to use ### 5/5 — Papa Gino’s *2026-05-25, version 2025.8.5* Very chill, very delicious. Yum ### 5/5 — The best *2026-05-24, version 2025.8.5* Using Papa Gino’s rewards program is the best. I always have rewards dollars saving me money on my favorite pizza spot. ### 5/5 — Never Disappoints! *2026-05-19, version 2025.8.5* I’ve ordered primarily delivery and sometimes I’ll order a pick up. Food is already fresh! Delivery drivers are always very pleasant and make light conversation which is refreshing! NOT ONCE has an order been wrong! Highly recommend! Quality food for your buck! ### 5/5 — They’re the Best!! *2026-05-17, version 2025.8.5* Love their food!!! ### 4/5 — Pricey but delicious *2026-04-30, version 2025.8.5* Still a classic, one of the best around just wish the price was a little more affordable for a family of 4. ### 2/5 — App glitches *2026-04-29, version 2025.8.5* Would not process payment. Had to close app and reopen multiple times before it would work. Almost didn’t order. ### 2/5 — Fees *2026-04-18, version 2025.8.5* Foods good, delivery is good, but the DELIVERY FEE is a little much ### 5/5 — Pizza *2026-04-10, version 2025.8.5* Pizza was excellent ## Most critical reviews (10 lowest-rated) ### 1/5 — Rewards *2026-07-03, version 2025.8.5* Since when are we not able to use our reward dollars with a coupon? It’s already overpriced now I can’t use my reward dollars because I used a coupon code. This will be the absolute LAST time I order from this chain. ### 1/5 — Can’t use rewards *2026-07-03, version 2025.8.5* If I use a coupon, which brings the price within the realm of reality, I can’t use reward dollars that are earned on every purchase. Domino’s allows both, as does pretty much every company outside of PG and BK. Seems designed to force them to expire since no one in their right mind orders from PG without a coupon. ### 1/5 — So difficult to place an order *2026-06-27, version 2025.8.5* Spent 20 minutes trying to order and keeps not going though because of an error code signature is not valid for this request. What does that even mean? Literally tried processing the order about 10 times on the app and the website. ### 1/5 — $18 cheese pizza? DAFUQ? *2026-02-22, version 2025.8.5* How TF are you charging $18 +tax for a single cheese pizza? One single multi-pizza option that severely overcharges $5+ for a second topping ### 1/5 — Rewards *2026-02-18, version 2025.8.5* You should be able to use your rewards and what ever coupons with an order ### 1/5 — 26$ for a 1 topping meat pizza or you can just go to little ceacers get 4 for the same price🧐 *2026-01-18, version 2025.8.5* 1 topping for 26+ thats before the delivery fee too what a fjjing joke and the pizza was mid asf ### 1/5 — Missing items *2025-11-25, version 2025.8.5* The app does not match what is available. There was a multiple melt box that is not in app. ### 1/5 — Rewards *2025-11-02, version 2025.8.5* It’s not right; they don’t let you use them with another coupon ### 1/5 — Never works *2025-10-24, version 2025.8.5* What is the point of this app? It simply never works- do some work on it. The only thing the app does is send notifications for deals that don’t actually get applied and won’t log you in to place your order. Always have to do as guest. ### 1/5 — Terrible *2025-08-25, version 2025.8.5* I ordered a sandwich and the app let you put in what you want on that sandwich when I went to pick up the sandwich I got out to my car and good thing I was eating the sandwich in my car and not going back to work because the sandwich is plain, and they didn’t put on anything that I ordered, I went back into complain. The girl behind the counter, took the sandwich, handed it to the Cook and he just opened the sandwich and threw everything in there. The sandwich was cold. It must’ve been made before my pick up time that I scheduled I even ordered the sandwich I also placed a large order last Saturday of several pizzas and a sandwich and those are all wrong also ! I will never be returning to this Papa Gino’s ## Most praised reviews (10 highest-rated) ### 5/5 — Fabulous Falmouth! *2026-08-22, version 2025.8.5* Falmouth location is Fabulous! ### 5/5 — Best Pizza *2026-08-15, version 2025.8.5* The sauce, the crust, the cheese make this a New England ICON Bring it up a notch and try the rustic! Order extra it’s addictive, in a good way! You can put the slices down! Reheats next day too! ### 5/5 — Papas *2026-08-13, version 2025.8.5* I love papas ### 5/5 — Nostalgic *2026-08-10, version 2025.8.5* Always hits the spot. ### 5/5 — Keisha & George *2026-08-02, version 2025.8.5* Hardest worker. George also. They both really care about their customers and it shows. I will drive an extra 45 minutes to go to the Falmouth Papa Ginos just because of George and Keisha. I can’t say enough good things about them. And honestly, if I was there employer, I would be so proud to have them working for me. Deserve a raise people like that are very hard to find and when you do, you must appreciate them. And I appreciate them very much. ### 5/5 — Wicked Pissa *2026-08-02, version 2025.8.5* Papa Gino’s are a tradition in Massachusetts Sign up on their app for savings ordering etc. Also when you sign up for text you get periodic offers like 30% off pizza ### 5/5 — Ms. *2026-07-23, version 2025.8.5* Excellent customer service. Food is always hot and great tasting food every time. I would recommend this Papa Gino’s restaurant. ### 5/5 — Orleans Papa Gino’s the best… *2026-07-22, version 2025.8.5* Kept secret around. ### 5/5 — wonderful *2026-07-13, version 2025.8.5* wow ### 5/5 — A National Treasure! *2026-07-04, version 2025.8.5* Excellent food. Great staff. Cool atmosphere. Hope Papa Gino’s never goes away! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*