# Papa Johns Pizza & Delivery — user reviews > 3,579 indexed App Store user reviews of Papa Johns Pizza & Delivery by Papa John's International Inc., rated 4.90/5 from 1,580,749 ratings. - Source: https://appshunter.io/ios/app/papa-johns-pizza-and-delivery/id407517450/reviews - App overview in markdown: https://appshunter.io/ios/app/papa-johns-pizza-and-delivery/id407517450.md - Rating breakdown: 5★ 1,436,180 · 4★ 97,261 · 3★ 23,151 · 2★ 6,996 · 1★ 17,161 ## What do users think of Papa Johns Pizza & Delivery? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Convenient for ordering pizza - 🚀 Efficient delivery - 💰 Rewards program **Cons** - 🐛 Buggy app experience - 💳 Inaccurate tip calculations - 🔍 Difficult to track orders - 🤖 Poor customer service - 🍕 Declining food quality **Commonly reported bugs** - Credit card payment issues - Incorrect address saved as default - Order status not updating properly - App crashing or freezing **Most requested features** - Ability to customize pizza toppings - Option to remove default delivery fees - Improved order tracking functionality - Easier address management ## Newest reviews (15 of 3,579) ### 2/5 — Mediocre *2026-08-07, version 5.35.0* Delivery is mostly on time but quality is questionable ### 3/5 — Free delivery *2026-08-07, version 5.35.0* When adding it on, it would not allow me to use the free delivery code ### 5/5 — LStivers *2026-08-07, version 5.35.0* Great toppings great food ### 5/5 — My go 2 *2026-08-07, version 5.35.0* Always consistent ### 5/5 — Lou AI made ordering a breeze *2026-08-07, version 5.35.0* No more menu browsing, just speak it to life! Love the new AI ordering ### 5/5 — Great app ordering experience *2026-08-07, version 5.35.0* Easy and fast ordering ### 5/5 — Always great deals *2026-08-07, version 5.35.0* I love the great deals and awesome pizza! Def use the app on pizza night. TY ### 5/5 — Garlic Sauce Taste *2026-08-07, version 5.35.0* The garlic crust really elevates the experience of eating the pizza. ### 5/5 — Ordering for my son’s Birthday party. Great app, great pizza *2026-08-07, version 5.35.0* Good app! ### 2/5 — Credit card problem *2026-08-07, version 5.35.0* Would not let me add expiration date ### 5/5 — Thanks *2026-08-07, version 5.35.0* Good ### 5/5 — Papa *2026-08-07, version 5.35.0* Love y’all ### 5/5 — Pizza *2026-08-07, version 5.35.0* Always fresh love me some papa John’s ### 5/5 — Papa John’s *2026-08-07, version 5.35.0* Is great ### 5/5 — Great service *2026-08-07, version 5.35.0* Joseph at the Hebron and Josey location in Carrollton TX was very courteous over the phone when I had to call to cancel an order due to having the wrong location. He was very friendly and helpful as well as professional. He also informed that I would get my Papa rewards back into my account, and sure enough he was right! Super great guy! ## Most critical reviews (10 lowest-rated) ### 1/5 — Delivery Fee *2026-08-07, version 5.35.0* $6 for delivery fee and they don’t give it to their employees. ### 1/5 — Overpaid *2026-08-07, version 5.35.0* Overpaid for large pizzas. ### 1/5 — Out of stock *2026-08-07, version 5.35.0* Ordered 2 2-liter pepsi with order, they were out, and never issued a credit, no phone call. No exhange for smaller Pepsis but offered only orange soda. Just credit back the amount instead of stealing the money. Communication would really have helped if they just contacted me. ### 1/5 — 1/10 *2026-08-07, version 5.35.0* Great deals but then the delivery fees are a bit much. When I would like to tip on the service not manually, & also the rewards suckkkk. I only get $1 after paying $89? ### 1/5 — Discount code *2026-08-07, version 5.35.0* I am still struggling on how to locate and use discount code. Please design the webpage to make it easy for customers like me to be able to enjoy your product more! ### 1/5 — Payment Options *2026-08-06, version 5.35.0* I have always paid with a certain card in past. Now, the only option for credit card payment is Apple Pay. I really don’t want to use Apple Pay. The card I usually use does not support Apple Pay either. I was forced to use a different card through Apple Pay or not order. ### 1/5 — Price *2026-08-06, version 5.35.0* Affordable is long passed and I have to just eat what is available at home what happened to all the good deals!!! ### 1/5 — No gift card option online *2026-08-05, version 5.35.0* I normally use a gift card to pay for my carryout orders online, but that was not an option on my latest purchase that will probably influence whether or not I continue to use Papa Johns in the future ### 1/5 — Jerald *2026-08-05, version 5.35.0* My points have never been added in the system so I don’t receive any rewards ### 1/5 — Rewards REFUSE to load *2026-08-03, version 5.35.0* Been using the app for a while. Have spent hundreds on orders and my rewards never load or accumulate. Reached out to customer service but they are no help . ## Most praised reviews (10 highest-rated) ### 5/5 — Great service! *2026-08-12, version 5.36.0* Amazing pizza and great service! The pizza was fresh, delicious, and full of flavour. The staff were friendly and welcoming, and everything was served quickly. ### 5/5 — Custom online! *2026-08-08, version 5.35.0* I love how easy the app is to use. I just wish you could customize everything. I like all my stuff like cheese well done. I can get that on my pizza, but I can’t get it on my cheesy bread. But it would be nice to customize everything like breadsticks. I like mine well done and light cheese just like I order my pizza but neither are options for the best tasting breadsticks! ### 5/5 — Fantastic pizza every time *2026-08-08, version 5.35.0* My go to pizza in Sandusky, Ohio ### 5/5 — Papa John’s *2026-08-08, version 5.35.0* Papa John’s pizza was fresh, hot, and delicious! The crust was perfectly baked, the toppings were flavorful, and my order was ready on time. The staff provided friendly and professional service. I’ll definitely be ordering again! ### 5/5 — Love the food *2026-08-08, version 5.35.0* Love the food good value for money just need to fix Apple Pay issue I always have to pay cash ### 5/5 — Pizza delivery *2026-08-08, version 5.35.0* Home delivery ### 5/5 — Papa John’s is Great! *2026-08-08, version 5.35.0* Great variety, timely baking, try and like it! ### 5/5 — Great Pizza *2026-08-07, version 5.35.0* Great Price ### 5/5 — Best website *2026-08-07, version 5.35.0* i love the app and how easy it is to access everything, the process just feels simplified compared to other places i’ve ordered from! great job papajohns app people! ### 5/5 — Crescent Springs *2026-08-07, version 5.35.0* This store has kept my business throughout my tenure in this area (5+yrs). The drivers are polite, the staff working inside the store are just as pleasant. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*