# Papa Pal: Find flexible work — user reviews > 171 indexed App Store user reviews of Papa Pal by Papa INC, rated 3.29/5 from 873 ratings. - Source: https://appshunter.io/ios/app/papa-pal-find-flexible-work/id1498631076/reviews - App overview in markdown: https://appshunter.io/ios/app/papa-pal-find-flexible-work/id1498631076.md - Rating breakdown: 5★ 408 · 4★ 54 · 3★ 63 · 2★ 59 · 1★ 264 ## What do users think of Papa Pal? Overall sentiment: negative **Pros** - 💕 Rewarding work - 🤗 Meaningful connections - 🕰️ Flexible schedule - 🤝 Helpful for seniors **Cons** - 💰 Low pay - 🚗 Unpaid commute - 🤖 Poor customer support - 🐛 Glitchy app - 🔍 Limited job availability **Commonly reported bugs** - App crashes and freezes - Unreliable visit scheduling - Issues with updating personal information - Inconsistent payment processing **Most requested features** - Better filtering options - Ability to book back-to-back visits - In-app communication with clients - Improved app stability and performance ## Newest reviews (19 of 171) ### 1/5 — Garbage company *2026-04-20, version 1.70.0* I really have a long list of what is all wrong about this company but I’m just gonna say that they treat their employees like garbage. You get paid $17 an hour and the work is never consistent and they never have enough jobs. Communicating with them is almost impossible. They randomly gave me a “investigation” notice on my account with no reason why. My background is squeaky clean and I’ve had nothing but excellent service. To the point where people are requesting me. It’s all about the bottom dollar and not about the people. ### 1/5 — Problem *2026-03-20, version 1.69.1* I did everything it asked but it keeps on saying download the app 😑 so not very great app ### 2/5 — Location transparency *2026-03-12, version 1.69.1* I went through the whole application process only to find out that there are no active work in my metro area. I think the app should START by asking your location and verifying if there’s even an active pal chapter/need in the area before requesting delicate information they use for the application. It sounds like a great service but completing sensitive record information to find out in the end there’s not even available work around is an inconvenience. ### 1/5 — Does not let you complete process *2026-03-06, version 1.69.1* I went through the entire process but it got stuck on the “background check “ step. This glitch needs to be fixed . ### 1/5 — Scam *2026-02-17, version 1.69.1* I applied more then 3 months ago and they never got back to me also when my son try to apply they ask if the phone number to send you a code and it tells you to download the app when you are actually ON THE F APP! ### 1/5 — Disappointed *2026-01-22, version 1.69.1* Someone referred the app I downloaded it verified email filled out all information. Selected military information would not let me scroll down to continue to complete. Tried several times still didn’t work and it erased all my information. I can’t even complete the sign up, which makes me think that this is not even a legitimate app. ### 1/5 — Scam *2026-01-17, version 1.69.1* I went through the whole process, added my ss number, drivers license and all personal information, they won’t let you do the background check until you complete all the other stuff including trainings, when you get to the background check the bot tells me they’re not recruiting in my area but I see jobs near me!!!! I think it’s SCAM to get your personal information… DON’T FALL FOR IT!! ### 2/5 — App keeps freezing. *2026-01-17, version 1.69.1* Kind of annoying I have to keep restarting my phone and sometimes that doesn’t work. ### 1/5 — took the SSN *2026-01-08, version 1.69.0* They just collected the data and it's not possible to move forward with the registration, but they took the SSN number and all the other information ### 1/5 — No Payment *2025-12-30, version 1.68.0* Do not download, I did 1 visit and they did not pay me for my miles, hours, nor bonus so it’s a complete waste time ### 1/5 — Terrible app *2025-12-27, version 1.68.0* The app doesn’t work at all, I downloaded it, after submitting all information still it tells me to download the app all over again. It is terrible app. I tried to call them no one even pickup the call. Terrible service. ### 3/5 — Payout timeframe *2025-12-23, version 1.68.0* Pay is not processed till the next business day and is not actually sent to your bank until noon. If your payout is rejected by your bank you have to wait another day for your pay. ### 1/5 — Very bad customer seevice *2025-12-21, version 1.68.0* The title says it all. And if this is a legit company, it won’t be around for long. How you don’t have enough customers in on the busiest cities in the world in california ### 1/5 — Does not let you complete process *2025-12-01, version 1.68.0* I went through the entire process but it got stuck on the “background check “ step. This glitch needs to be fixed . ### 1/5 — They take your info then disappear *2025-11-29, version 1.68.0* They literally don’t give you work make you submit info and then the app crashes. ### 1/5 — Scam *2025-11-19, version 1.68.0* Contacted support this morning to confirm I wasn’t wasting my time signing up then when done was told they aren’t looking in my area but another agent seems like a scam to steal people information to me ### 1/5 — No more good bonuses *2025-11-11, version 1.68.0* They don’t pay any more good bonuses like the past. It was a good app to work. ### 1/5 — No guidance or assistance *2025-11-09, version 1.68.0* It’s a decent job when things go well, but when you need help or have an emergency they are not helpful or will look for loopholes to fire or ban you from the app. Make your money and keep your head down, but they will offer zero explanation or assistance in anything. ### 1/5 — Not a legit company *2025-10-23, version 1.68.0* I’ve tried a few times to apply to this company in the past and at some point, you just can’t progress in the sign-up process there’s absolutely no customer service answers except for a bot in the app that gives you some vague response. They basically collect all your information and leave you hanging. I’m actually surprised that anyone gets on the platform and makes any money. All I can say is I will not waste my time working for a company with horrible or no customer Service while dealing with my money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2026-08-11, version 1.72.0* Can’t sign up or log in ### 1/5 — FOR YOUR HEALTH AND SAFETY DO NOT USE *2026-08-03, version 1.72.0* I have never felt as unsafe and at risk being sent on some of the visits through this app. All I wanted was some flexible work and it was not worth the time and effort. FLEE, DO YOURSELF A FAVOUR. PROTECT YOURSELF. ### 1/5 — Not working *2026-08-02, version 1.72.0* App takes you in circles. Not able to sign up or do anything. ### 1/5 — App not working *2026-07-13, version 1.72.0* Your app is not working for the iPhone 17 it’s because your app is outdated ### 1/5 — Waste of time *2026-06-26, version 1.72.0* Don’t waste your time. Signed up over three weeks ago supposedly waiting for my background check to come back where I have a clean background. Finally reached back out to find out what’s the holdup and they reply that they don’t need any more people in my area. A waste of my time seems like a scam. I must not be the only one. ### 1/5 — Horrible *2026-06-18, version 1.71.0* Is this even real you give them all your info including license and who knows what else, then they say no openings and won’t let you in the app. ### 1/5 — Scam *2026-06-09, version 1.71.0* App seems like a scam not letting me log in, keeps bringing me back to download the app not letting me sign in! ### 1/5 — The app for Pal’s *2026-06-06, version 1.71.0* It is terrible. I’m having a heck of a time I have been doing this for 2 1/2 years and this app is not working nor can I get to anyone to get help to do it it refers me back to the app which I cannot open, not allow allowing me to do anything. Can’t see my Visits to help my current members. Your new updates to not help people that are working for you are really not good. ### 1/5 — Spend hours… *2026-05-21, version 1.70.0* …setting up my profile and sharing personal information, doing the in-app training to be stuck at the last step of the background check. Start a chat and learn that this step will actually never happen as they’re not hiring anyone from my zip code or the surrounding areas in my county. Deleted my account and information (that probably already got sold off as I was entering it) Wish I’d known straight away based upon filling in my details that it’s a waste of time and effort as I would’ve never been considered anyway. Of course you’ll find that out when it’s too late and you’ve already voluntarily surrendered your personal info and agreed to their terms trying to survive in an extremely challenging economy and volatile job market where the discrepancy between cost of living and wages has never been bigger and continuing to grow. ### 1/5 — Problems with App *2026-05-11, version 1.70.0* I submitted my contact information but the app isn’t taking me to the next step. ## Most praised reviews (10 highest-rated) ### 5/5 — Jg health *2026-02-13, version 1.69.1* Good and flexible ### 5/5 — Best gig work *2025-08-27, version 1.68.0* I love love love this app. Easy to use, can pick which day time to work. The application process took a while, and a pain to fill out. But once approved, everything is easy!!! ### 5/5 — Best Gig Work *2025-05-20, version 1.67.3* I ♥️ this! It’s a great service for elderly and disabled. Extremely rewarding to be able to help people and make a fair wage. The app does need some work but overall I absolutely love this job! I hope more insurance companies add this service for its members. I’m in a high volume area and very grateful. ### 5/5 — Love papa pal *2025-05-16, version 1.67.1* I love papa pal. I have helped many elderly and disabled people in my area and even have regular pals. It’s not great in all areas I noticed that when I went out of town on vacation but where I live it’s awesome.I was getting regular work but this year the amount of work offered declined by a lot but I know for a fact it’s because the health insurance cut down the members hours they can use with there services I will continue to do papa pal because I love it I just have to do other gigs too since the work offers are so much lower now ### 5/5 — Happy Giver! *2024-12-13, version 1.64.0* I love this app. Papa pal has been a great help in my journey. Having the opportunity to help others in need, every day. ### 5/5 — Excellent Job Experience *2024-10-31, version 1.61.0* I love to help people, and I am pleased to be part and help others. I love clean, I love the way they need help, I love that they stay in contact with me just to have a coffee or have a good conversation. God bless the person that creates this program for the elderly. ### 5/5 — Papa Pal Grandma *2024-03-20, version 1.55.0* I visit the elderly and help with their household tasks. I’ve been doing this for a couple months and so far I like it. The pay is fair. I make $14 an hour and .56 per mile traveling one way. I’ve met a lot of super nice people and have made a few friends. It’s a good part time job that’s also rewarding. The Papa Pal company itself is well organized, very helpful and pleasant to work with. It’s pretty easy but I do think you have to pass a background check too. ### 5/5 — Papa Pal review *2023-08-08* I have been working for Papa Pal for a little over a year almost a year and a half now. I have some regulars that I see all the time and I fill in with other people that I don’t see all the time or even new people. I love that I can decide whether I want just companionship or to drive someone somewhere help with groceries or housework. Getting to choose which clients you don’t want to go to and the ones you do is very much a plus. The the money is an extra bonus to helping people get me out of the house a few hours a day. And the fact that we get paid within two days usually sometimes. Is really a great feature. I love being a Papa Pal and I think my members like having me by my personal request. You don’t have to deal with bosses you don’t have to talk to somebody or all the time on the phone. But if there is an issue with the client or with the booking, you can pick up the phone and call and it’s always resolved immediately. I would recommend Papa Pal to anyone who loves working with the elderly or handicapped or people who are shut in. It makes you feel good. And you make them feel even better and you get paid. Win-win. ### 5/5 — Papa pal opportunity *2023-07-05, version 1.48.1* I have been with Papa Pal for 3 months now. I have been able to make a sufficient amount of surplus income while still being a full-time mom. The flexibility allows me to be here for my kids for all the important dates and while they are off from school. I am able to earn money and help others on my own time. I manage my hours and meet some great and sweet Papa Pal clients. This job is rewarding and a blessing. ### 5/5 — No problems whatsoever *2023-05-27* If you're thinking about getting this app just do it. As long as you're eligible sign up and become a pal. I have met a lot of older folks and learnt so much from them plus there is a satisfaction that comes from knowing im making a positive difference in someone's life. If you're gonna sign up to be a pal, don't just do it for the money do it from a place of love. All the visits are in person and I promise they are worth it. So far I've only had one almost bad experience but I stayed calm, stood my listened and stayed to help the papa after a while they apologized and told me they were only disappointed that their usual pal didn't show up. Once you become a pal you matter to the people you meet, they always look forward to seeing you. I signed up and hesitated for a long while if this was meant for me and if it would be worth it but I have no regrets whatsoever😊 **Developer response:** Hi there, your feedback is greatly valued. We appreciate you taking the time to share your experience with us. Thank you for all that you do for our members. 💙 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*