# Paradox - BlueEye — user reviews > 371 indexed App Store user reviews of Paradox by Paradox Security Systems Ltd., rated 1.40/5 from 9 ratings. - Source: https://appshunter.io/ios/app/paradox-blueeye/id1563699013/reviews - App overview in markdown: https://appshunter.io/ios/app/paradox-blueeye/id1563699013.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 7 ## What do users think of Paradox? Overall sentiment: negative **Pros** - 👍 Modern and improved UI design compared to Insite Gold - 🚀 Fast response when connection works properly - 🔒 Biometric login option available - 📱 Works well with newer alarm systems - ⚡ Responsive customer support from staff - 🎯 Useful PGM shortcut buttons and site graphics **Cons** - 🐛 Persistent connection failures and timeouts - ⏱️ Extremely slow app load times (30+ seconds) - 🔌 Requires frequent manual reconnection attempts - ❌ Multiple login attempts needed to access app - 📡 Unreliable server infrastructure - 🚫 App crashes frequently during use - 🔄 Constant 'pull down to refresh' errors - ⚠️ Poor performance on older devices/systems - 🌍 Inadequate French translation quality - 🔐 Biometric login feature non-functional - 📊 Incorrect event timestamps (showing 2001) - 🎨 Lack of visual indicators for armed/disarmed status - 📱 Incompatible with some iPhone models (SE) - 🎬 Video download crashes the app - 💳 Subscription renewal errors persist - 🔗 Forced reliance on Swan server (no local IP option) **Commonly reported bugs** - App won't connect to alarm panel after updates - Connection unstable message with 15-minute refresh requirement - App crashes when accessing menu button - Video download functionality causes crashes - Subscription renewal returns 'operation failed' error - Biometric login doesn't activate when enabled - App won't open on some devices - Login takes up to 2 minutes with multiple failed attempts - Event timestamps display incorrect dates (2001) - App unresponsive after recent updates - Connection issues persist even with hardwired Ethernet - App crashes when adding or modifying users - Badge notifications don't disappear after viewing events - Static IP connections stopped working after updates - App refuses to connect if not returning to main menu - Notification delivery unreliable (especially on silent mode) **Most requested features** - Apple Watch support for arming/disarming - Apple HomeKit integration - Siri Shortcuts support - Widget support for quick access - Critical notification feature for iOS (silent mode alerts) - Local IP connection option without Swan server requirement - Clear armed/disarmed status display - Ability to clear notifications - Time and date setting functionality - Simpler arming/disarming process with fewer clicks - Multi-user status visibility when multiple people control same alarm - Professional French translation by certified translator ## Newest reviews (18 of 371) ### 1/5 — Slowest app I’ve ever used *2026-06-17, version 2.5.1* Really slow every time I had to use it, the Swan servers often unavailable, had to replace my panel 5 years in (different brand), as it didn’t make sense to keep using this app. ### 1/5 — Terrible connectivity *2026-06-17, version 2.5.1* This app is awful. Given the importance of security this app performs far below any reasonable expectation. Everyday I have error messages and many days I cannot set my alarm system because the app simply does not perform. ### 4/5 — Good app *2026-06-17* Good app for Paradox alarm system but needs more speed while opening. **Developer response:** Dear Peter, Thank you for your positive review. It is highly appreciated. Adrian Pruncu adrianpp@paradox.com ### 1/5 — Absolutely useless *2026-06-16, version 2.5.0* It rarely works - how difficult can this be - it’s a low tech alarm system… on/off … how hard can that be? ### 1/5 — What a pain *2026-06-16* This app is horrible. Always connection issues or delays. Should be basic but just terrible. If I didn’t have the hardware installed or had another app option I would use it. ### 2/5 — Update to 2.5.0 Not Working/Connecting *2026-06-16* I just updated to version 2.5.0 earlier today and the BlueEye app is no longer connecting to my system. It does not connect and then gives me a message to “Pull Down to Retry“. Please debug so that I am access my system again. **Developer response:** Dear customer, Sorry for the inconvenience. I want to let you know that we have released a new BlueEye version that should fix the connectivity issue. Please update BlueEye to v2.5.1 from the App Store. George Radulescu georgerp@paradox.com ### 1/5 — Δεν λειτουργεί τίποτα *2026-06-15, version 2.5.0* Μετά την τελευταία αναβάθμιση, δεν μπορώ να μπω στην εφαρμογή ενώ βάζω σωστά τον κωδικό. Επέστρεψα στην παλιά εφαρμογή insite gold. Επιτέλους μην πειραζετε την εφαρμογή με διάφορα updates εφόσον τα χαλάτε όλα. ### 1/5 — Bad policy… *2026-06-12, version 2.4.2* Too bad I invested at paradox once upon a time. First l bought once off the application, then after a couple of years, paradox decided to charge annually their clients for something that had been already paid. Now after a few years time I have to renew my subscription and guess what, they doubled the price. Of course I should have expected something like that. And on top of that when you follow the procedure for the payment you have another surprise, the initial price that you are asked to pay will change with adding vat on top of that. Well it’s the last time you will hear from me. I am an architect based in Greece, one thing is for sure, I quit years now suggesting to my clients to use paradox…. It’s a joke, and I am trying to be polite about your company. And one more thing, the app should have been a state of art, instead of that we had for a very long time terrible malfunctions although paradox was charging its clients but couldn’t provide the least expected service. Not happy doing business with you ### 1/5 — Funziona malissimo *2026-06-02, version 2.4.2* Ogni 3 per 2 si impalla, una vergogna! ### 1/5 — Fix *2026-06-01, version 2.4.2* The app is not working we paid the subscription along with the module in order to work over internet our paradox system and isn’t even loading I don’t know what’s wrong please advise what’s wrong because I don’t know what else to do. ### 1/5 — Non funziona mai *2026-05-26, version 2.4.2* Bisogna aprire e chiudere l’app più volte prima che funzioni ed è lentissima!!! ### 1/5 — Crash serali *2026-05-23, version 2.4.2* Ad una certa ora della sera, l’app va in crash e non è possibile fare più nulla. ### 1/5 — La aplicación paga más lenta del mercado *2026-05-17, version 2.4.2* Sale 20usd anual, tardar 5 minutos en conectarte a tu casa (si es que conecta), verdaderamente muy lento, precario y frustrante. Prefiero que no usarla más a seguir renegando! ### 1/5 — Not working *2026-05-15, version 2.4.2* After the latest update, the hostname field in BlueEye no longer saves correctly. I can enter the hostname and press Save successfully, but when I re-open Edit, the hostname field becomes blank again. This happens before any connection attempt, so it is not related to my IP150 module, DNS, or network. The same hostname still works perfectly in Insite Gold, and it was previously working in BlueEye as well. The issue started immediately after updating BlueEye to the latest version (2.4.2). Previously, the same hostname/DDNS configuration worked correctly for a long time. ### 1/5 — Δεν πάει πουθενά *2026-05-15, version 2.4.2* Κάνει πόσο ώρα για να συνδεθεί ### 1/5 — Can’t get worse *2026-05-15, version 2.4.2* Just when you think it could get worse, paradox blue eye or insight gold do it, with shining colours. It’s time for new alarm tech and app. Paradox. You’re OUT! ### 1/5 — This is not a game *2026-05-14, version 2.4.2* This morning I received a number of calls from customers who were locked out of the app. It asked for a user name and password, but none was ever given as their accounts were added with a Site Token. This is not a game and playing games with broken software will send me to use a different alarm panel with remote access I can TRUST! ### 1/5 — Update locked me out *2026-05-14, version 2.4.1* After last update unable to login at all ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is total rubbish *2026-07-18, version 2.6.0* Takes forever to connect so you can turn the alarm on or off, most of the time it doesn’t connect at all. It is a complete OUTRAGE you actually have to pay a subscription to use this rubbish. Unfortunately I have no choice with our paradox alarm system but am absolutely fed up with this and it NEVER gets resolved. I am seriously considering ditching our Paradox alarm altogether. ### 1/5 — Horrible *2026-07-16* Never connects. **Developer response:** Dear customer, Sorry for the inconvenience. Tapping on the renew button should fix the connection in a few minutes. We have released new firmware for IP150/+ and PCS265V8, which connects to the new, fast, and reliable MQTT server. Please contact your system installer for firmware upgrades. Razvan Mirodotescu razvanmp@paradox.com ### 1/5 — B *2026-07-15, version 2.5.1* Blue eye 2.5.1 shows alerts when setting and unsetting alarm. Can’t connect to the Swan server to see sensors or set/unset alarm. Blue eye won’t accept the 4-pin code that works on the panels. ### 1/5 — Fix push notifications!!! *2026-07-03, version 2.5.1* I turn off push notifications in one of my areas, and they keep turning on!!! Very annoying ### 1/5 — MQTT error *2026-06-29, version 2.5.1* app not working , gives error message that i need to upgrade to MQTT , please advise ### 1/5 — Aplicacion de pena *2026-06-20, version 2.5.1* Es muy lenta, tarda mucho en abrirse y es muy cara para e servicio que da ### 1/5 — No funcionan las notificaciones Push up en la app para ios *2026-06-19, version 2.5.1* Al activar las notificaciones y salir del menú de configuración, se desactivan de forma automática. Con esta incidencia en la app deja de funcionar lo esencial, que te avise al iphone si la alarma detecta presencia. Las notificaciones están activadas en la configuracion del iphone. ### 1/5 — Poor performance *2026-06-19, version 2.5.1* Very hard to connect. Had to work in parallel the insite gold app to get acess. Notifications vever cleared which is very confusing as we have to check all the time. In general the new app dissapointed me as it is not an improvment but many steps back. ### 1/5 — Disaster *2026-06-17, version 2.5.1* This app is a complete disaster. Most of the time, I can’t even access my home settings. The app looks like it’s loading something, but nothing ever happens. It seems like the company has dissolved its development team and no longer cares about its customers. ### 1/5 — It’s so slow *2026-06-17, version 2.5.1* It’s so slow. Takes forever to load on fast broadband. Anything less than a 5G connection on cellular is impossible. Surely there are simpler interfaces to use to make it load faster? ## Most praised reviews (10 highest-rated) ### 5/5 — Baglanmada sorun var *2026-06-20, version 2.5.1* Şuan itibari ile program a bağlanamıyoruz maalesef ### 5/5 — Swan problem *2026-06-17, version 2.5.1* Thanks for the repair ### 5/5 — BUG APP DOPO ULTIMO AGGIORNAMENTO *2026-05-06, version 2.4.0* Salve, dopo questo ultimo aggiornamento appena apro l app ( iOS ) si richiude di nuovo, questo non succede solo sul mio dispositivo ma anche su quello della mia compagna. Risolvete per cortesia perché l app è inutilizzabile già da 2-3 giorni e ne ho bisogno. Grazie ### 5/5 — working fine *2026-05-06* App was crashing before but all resolved with V2.4. ### 5/5 — Updated panel and app from Insite Gold. *2026-03-06, version 2.2.0* Got control panel and IP150 updated to latest version, switched to MQTT communication. So far works fine but only 3 days experience so far. ### 5/5 — App will not connect - now fixed *2026-01-29, version 2.1.5* Updated review - Adrian sent me an email with advice, the issue was the internet connection, had that reconfigured and all good. Thanks Adrian. Original review - App will not connect, tried reinstalling 6 times. Says “pull down to refresh” but will not connect. ### 5/5 — Ottima app *2026-01-11, version 2.1.5* Funziona veramente bene, immediata nella trasmissione dati quali inserimento e disinserimento e soprattutto allarme. Pienamente soddisfatto ### 5/5 — Updated Review *2025-12-30, version 2.1.5* Thank you for looking into the issues. Working beautifully! ### 5/5 — Great app *2025-11-24, version 2.1.5* Very easy to use! ### 5/5 — Uyarı gelmiyor *2025-07-16, version 2.1.1* Alarm çaldığında uyarı gelmiyor. Menüde de alarm/panic butonu aktif değil --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*