# Paramedic Protocol Provider — user reviews > 89 indexed App Store user reviews of Paramedic Protocol Provider by Acid Remap LLC, rated 3.60/5 from 53 ratings. - Source: https://appshunter.io/ios/app/paramedic-protocol-provider/id323130614/reviews - App overview in markdown: https://appshunter.io/ios/app/paramedic-protocol-provider/id323130614.md - Rating breakdown: 5★ 28 · 4★ 5 · 3★ 5 · 2★ 3 · 1★ 12 ## What do users think of Paramedic Protocol Provider? Overall sentiment: mixed **Pros** - 👍 Easy to use reference - 🚀 Quick access to protocols - 📱 Always available on phone - 👍 Well organized - 🔄 Fast updates - ✅ Works offline - 👍 User-friendly interface - 💡 Great for studying - 💰 Worth the price (for some) - ✅ Mimics physical binder - 👍 Convenient for multiple jurisdictions - ✅ Great customer service (historically) - 👍 Useful for refresher/teaching **Cons** - 🐛 Protocols not downloading - 🐛 Protocols not updating - 🐛 App requires re-downloading - 🐛 Search function not working - 🐛 Indexing issues - ❌ Missing many protocols/agencies - ❌ Expensive for limited content - ❌ Requires newer iOS/OS versions - ❌ Requires re-purchase on new devices - ❌ Some protocols not available - ❌ Subscription model concerns - ❌ Graphics outdated - ❌ Clunky favorite implementation - ❌ PDF viewer, not interactive - ❌ Difficult to read on older screens - ❌ Concerns about people seeing phone use on scene **Commonly reported bugs** - Full version not recognized for downloads - Convoluted code system for protocols - Protocols not completing download - App requires re-downloading every time it's opened - Search function not working ('indexing' loop) - Agency version not recognizing PPP app - Protocols won't update or download - Graphics not updated for larger screens - Hyperlink issues - Incompatible with older iOS versions - App not recognizing full version after purchase **Most requested features** - Ability to write/draw on protocols - Full screen mode without icons - Highlight and bookmark specific pages - Improved graphics for larger screens - Dark mode option - Ability to add notes to specific protocols - Better integration with other apps (e.g., drug references) ## Newest reviews (10 of 89) ### 4/5 — Missing counties? *2026-07-01* Can we have an update for San Diego County? They’re posted online… ### 3/5 — Used to be good *2026-06-18* Used to rock my socks, but lately it lags excessively ### 3/5 — Has to redownload every time I open it *2023-01-24* I had this on my Galaxy S21 and it had this same problem. Now I have an IPhone 14 Pro and it’s doing the same thing, after having to purchase it a 2nd time. Once it’s downloaded, the app is amazing! I work in a rural area, so I can’t always count on having service, to redownload it. Extremely frustrating! ### 3/5 — What is updating?? Not a complete set of protocols *2022-09-29* Pretty good app for the most part. But it seems like every time I open it, it says an update is available. My EMS agency only updates protocols 2 times a year so I don’t know what it is updating all the time. Also, it does not contain all of the protocols that exist in my area. ### 4/5 — Great app *2019-04-02* Great app until my employer forced them to take down my protocols. ### 2/5 — Was a useful app *2016-08-07, version 3.0.0* Useful app and worked okay besides some hyperlink issues. Have to update the app to update my protocols 😤 Paid a good chunk of cash for the app and now the developers want more. I'll just download my protocols for free and use a free pdf reader that does hyperlink. Or I could just book mark it via a web browser. ### 3/5 — Annual fee *2016-07-18, version 3.2* I like this app. I've used it and have seen it used especially by those who are new to the state. Understanding phones shouldn't be relied on, we rely on our phones. Phones have phone numbers to important people and places like med control, ED's, and dispatch. Phones have GPS, calculators, and protocols if you choose. I'm having a hard time, though, understanding why there will be an annual fee. I was happy paying the original fee to obtain the app. Protocol's aren't revised every year, so how can you place an annual fee? ### 3/5 — Great app about to get worse *2016-07-17, version 3.2* This is an amazing app for quickly looking up protocols! Unfortunately in the app description it says they are going to start requiring a $4.99 subscription in 2017! While I value this app and was willing to pay $9.99 initially for it, that is going to devalue it and make me search for other options (more out of principle, grandfather those who paid with the understanding it was a one time fee and my opinion will change). I will say though that they are quick to update the app as protocols change. ### 5/5 — Medic244 *2016-04-18, version 3.0.0* Fantastic App, always up to date. Protocols are on point!! Worth every penny ### 1/5 — Has no BLS protocols. *2015-10-14, version 3.0.0* Great for medics and studying for medic class but it has 0 BLS protocols other than ambulance inventory. ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues *2025-02-24* I’ve bought the full version but when attempting to download the protocols it states that I do not have the full version. I’ve deleted and redownloaded and nothing is fixing this issue ### 1/5 — Used to be good , no more *2024-07-04, version 4.5* Used to really like this app, but now it has deleted many and has some convoluted code system for others that never completes properly. No loner worth fooling with ### 1/5 — Disappointed *2023-10-01* Disappointed . I cannot download as this requires IOS 14. I cannot update either not even older version. I am so tired of having to buy newer electronics just to keep an app up to date. So what I have on my tablet is useless to me. ### 1/5 — Wasted $10 *2022-05-20* There are a limited number of agencies represented (at least in my state). None of the agencies I work with were listed. I followed the steps to request agencies to be added and was told, “Unfortunately we no longer add protocols to the $10 app, but rather enter into contracts with agencies to provide an app free to their personnel.. ..Our pricing is based on the size of the agency and starts at $750/year. “ So, no agencies I can use and they can’t be added unless the agency will pay hundreds of dollars. Strongly recommend you check their website to see if your agency is listed before wasting your money like I did. ### 1/5 — Horrid *2021-02-18* Protocols won’t update or download. ### 1/5 — Won’t stop “indexing” *2020-05-28* I have both app’s on my phone. They legit helped me get through my medic class and the clinical ride alongs. Recently though the Agency version isn’t recognizing the PPP app and while the protocols will show up in the PPP version the search function is not working at all. In the provided search bar it just shows the word “indexing” with a spinning icon and it never goes away. I have deleted and re installed the apps several times. Still no change. Great tool for work but not if I have to stop patient care and cycle through the entire state protocol with no search function. - Chris **Developer response:** Hi Chris, This is a known issue with very large sets like Maryland, is that the one you are using? Please leave the app open for 3-5 minutes in the foreground, without locking your screen, and the indexing should complete. You can also email us at support@acidremap.com for further assistance. ### 1/5 — Did not work *2020-03-01* I paid $10 for an app to tell me that they don’t have my county protocols. I’m a little frustrated. **Developer response:** Hello, it's possible that you need a different one of our apps. Please contact support@acidremap.com for assistance. ### 1/5 — False advertising *2018-05-31* It shows it has SAFD protocols on the picture. No protocols found **Developer response:** SAFD now has their own app, which you can download from our website. ### 1/5 — Waste of $10 *2018-04-06* My protocols for the county I work in is not on this app. I used the most common protocol in my state opinion and it wasn’t even close. **Developer response:** Hello, sorry for the delay in responding. Please reach out to support@acidremap.com with details of which set you are trying to find and we can assist. ### 1/5 — Not working *2017-08-27* Unable to download NYC Remac protocols **Developer response:** Hello, we were probably updating them at the time. Does it work now? ## Most praised reviews (10 highest-rated) ### 5/5 — Solid EMS Reference Tool *2024-04-25* I’ve been using PPP for over a decade. It’s my most common used reference tool on shift. Working in two jurisdictions, I sometimes find myself double checking protocols to ensure that I’m not making a cognitive error, and their system works well for that. Also, because everything is downloaded to my device, I can swap between jurisdictional protocols simply and easily, even if I’m in a data dead zone. ### 5/5 — Most medics I’m my agency use this *2023-07-21* Been using for years, perfect. ### 5/5 — Well thought out, easy to use! *2022-10-19* As a paramedic student and a seasoned EMT, I wanted something on my phone that had my local protocols on it. I was a little worried about update frequency, but haven’t run into any issues yet! Well worth the price. ### 5/5 — Great App *2021-03-28* Lots of help during paramedic school and beyond. A lot more convenient to use this app on your iPad, instead of carrying stacks of protocols or dealing with finding them online. Really wish they had the option to write/draw on the actual protocols themselves, instead of having to switch to the other window. ### 5/5 — Great! *2017-11-03* I’ve worked with a couple of different agencies with different protocols, so it is great to have an app that not only allows easy downloads of your agency’s protocols, but also offers easy transition between them. I use this often as a quick reference tool, and the updates are fast and easy that always maintain the newest versions of the protocols. ### 5/5 — Great *2017-04-22, version 3.5* This app is awesome to have at your side. It may be time to update some departments tho as a couple years have gone by ### 5/5 — Great resource to keep protocols available *2017-04-20, version 3.5* This app is fantastic to keep a number of departments' standing orders available for a quick reference ### 5/5 — Works Great Fast Updates *2017-01-03* This app makes an unwieldy PDF protocol manual easy to use and all updates seem to come within 24 hours of protocol changes. Worth every penny! ### 5/5 — Great product *2016-11-24, version 3.4* Best app for medics and emts. Really user friendly. Great tool for field work. Searching protocols is very easy, A++++ ### 5/5 — Handy dandy *2016-08-27* I've used this for 3 years. Extremely convenient and updated. Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*