# Paramount - Resident Portal — user reviews > 31 indexed App Store user reviews of Paramount by Yardi Systems, Inc., rated 4.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/paramount-resident-portal/id6470518098/reviews - App overview in markdown: https://appshunter.io/ios/app/paramount-resident-portal/id6470518098.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Is Paramount safe? Not enough ratings yet to assess Paramount. ## Is Paramount legit? Paramount - Resident Portal appears to be a legitimate app. The AppsHunter Legitimacy Score for Paramount is 90 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (11 of 31) ### 2/5 — Monthly rent payment *2025-12-06, version 25.8.0* Nowhere to leave a note for each payment ### 1/5 — why do I have to use this *2025-04-12, version 24.6.1* paying through my bank account was much easier, this app is poorly designed and just makes life more difficult, please stop forcing me to use this. ### 1/5 — Service fee to pay my rent?!?! *2025-04-02, version 24.6.1* This is ridiculous. With rent prices being as high as they are, it is unnecessary to charge a service fee just for me to pay my rent. This app sucks. Greedy greedy greedy ### 1/5 — Makes you pay extra to pay rent now *2025-04-01, version 24.6.1* The building made us start to pay through this app instead of through my bank which I have been doing for years. Now if you pay through the app they charge you a $10 “service fee”. Stupid. ### 1/5 — Service fees *2025-04-01, version 24.6.1* Went to pay my rent and was charged 11.40$ service fee. ### 1/5 — Its required *2025-03-30, version 24.6.1* They removed the option to pay via my banking app. Ruining my logistics of paying and being done with it. Total inconvenience. ### 2/5 — Not impressed so far *2025-03-28, version 24.6.1* When I make my rent payment is says it’s successful but the money sits in my bank account for an additional three days. When I have submitted a maintenance request, I never even heard from anyone and had to call the office. Apps are only great if they work and make peoples lives easier ### 1/5 — Dislike forced use *2025-02-02, version 24.6.1* Not interested in needing an app to pay rent. ### 2/5 — Review *2025-01-28, version 24.6.1* Colour scheme makes some things hard to see. Also not very intuitive to set up ### 1/5 — Why? *2025-01-03, version 24.6.1* Way less convenient for tenants than e transfer. Trash account verification process. Just why ### 1/5 — Online processing fee *2024-11-03, version 24.6.1* Why there is service fee of 10$ when you pay your rent. this doesn’t make sense. If the company wants to accept the online payment reducing the numbers of employee who works for the company, so why there is payment processing fee. The company already makeing profit. ## Most critical reviews (10 lowest-rated) ### 1/5 — useless *2026-04-02, version 25.8.0* why is the login process so complicated with my email, are you not able to add a simple password? why is there a service fee to pay my rent though the app you’re forcing me to pay rent through? why is my actual rent not reflected here? why do i have a credit on the app yet my building manager says it’s a glitch and i still have to pay a different amount? yall rinse too much money from us to be giving us these types of unacceptable services - i will be looking into starting a petition and taking this up with the LTB. Cheers! ### 1/5 — Garbage - Get cheques *2026-03-05, version 25.8.0* I’d like to take this opportunity to encourage anyone reading this to make this process as difficult and inconvenient as possible and to speak with their bank about cheques. If you set up autopay by cheque with your bank, many will mail it in ON YOUR BEHALF. You DO NOT have to buy them yourself if you set up autopay with your bank! ### 1/5 — AGI not working on auto-pays. *2025-08-01, version 24.6.1* App does not auto-pay AGI portions. ### 1/5 — Useless app for more money grabs *2025-06-28, version 24.6.1* Service fees are a joke ### 1/5 — There’s a service fee *2025-06-28, version 24.6.1* The app shouldn’t have a service fee of 12-13$ that’s way too high. ### 1/5 — Slow, Janky *2025-06-03, version 24.6.1* This is either a capacitor/ionic app or worse. Doesn’t remember user, even when sessions are less than 2 minutes apart. It’s super slow, I can make coffee in the time it takes to complete an action. Dark mode? Who designed this… the CEOs son who probably records TikTok’s all day in the gym? Anyway… fix it. ### 1/5 — garbage *2025-06-01, version 24.6.1* 1 star for the principle of the matter ### 1/5 — Horrible *2025-05-21, version 24.6.1* Sucks my bank card got frauded- I take my info out of the portal now as I don’t trust them ### 1/5 — Ridiculous Rent Payment Fee *2025-05-03, version 24.6.1* Absolutely absurd that there is a $15 service fee to pay rent on this app, and we are basically forced to use it now. Paramount staff are only in office while I am at work, so my only option is to pay through this now, as they removed the option of EDI payments. Completely ridiculous, it’s basically adding another 1% increase to rent. ### 1/5 — Absolute SCAM *2025-05-01, version 24.6.1* Not only are we forced to use this ridiculous app, there’s also a $12 fee just to pay rent! Absolutely disgusting how much these companies try to bleed the vulnerable. Especially with the economic crisis this country is going through! SHAME ON YOU ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly app *2025-09-06, version 25.8.0* Very easy to use ### 5/5 — Top tier *2025-08-17, version 25.8.0* Lovely concept and makes utility transaction easier for sure ### 5/5 — Nicole *2025-04-29, version 24.6.1* 😜 ### 5/5 — App *2024-12-26, version 24.6.1* Easy to use ### 5/5 — New app- easy and convenient *2024-11-29, version 24.6.1* The app is new for me however it’s very convenient. I use to run over to the office to talk to the staff and do some things (mainly pay rent) but now everything is in the app. I guess I’ll try to find some other reason to go visit the incredible staff we have. ### 5/5 — Top tier *2024-11-06, version 24.6.1* Lovely concept and makes utility transaction easier for sure ### 5/5 — Easy and convenient *2024-05-29, version 24.3.0* It’s about time Paramount join the 21 century. Maintenance in my building has always been fantastic! And having the ability to submit service requests through the app and pay rent as well makes apartment life so much easier. ### 4/5 — App needs fixing still *2025-11-29, version 25.8.0* App still needs fixing to reflect actual rent owed to company. Auto pay never worked for me. ### 3/5 — Works well except the fee of 11$ for paying through *2025-08-13, version 25.8.0* The fee is too high ### 3/5 — Room for improvement *2024-10-30, version 24.6.1* The fact that the app logs out constantly while not allowing FaceId verification is such a pain. Love security but needs to be more user friendly. Can’t delete bank details of payment accounts after adding. It might just be me but definitely not secure if I can’t control my data after adding to the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-11.*