# Parcel Pending — Manage your packages on the go

> Mobile app for receiving and managing package deliveries with contactless access. (iPhone/iPad app by Quadient Shipping.)

- Source: https://appshunter.io/ios/app/parcel-pending/id6467768006 (this page in markdown: same URL + `.md`)
- Developer: [Quadient Shipping](https://appshunter.io/developer/1053144802)
- Category: Utilities
- Price: Free
- Rating: 4.00/5 from 741 App Store ratings · 74 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 59 MB
- Languages: American English
- Released: 2024-02-01
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/parcel-pending/id6467768006/reviews.md

## What is Parcel Pending?

Parcel Pending makes it simple to receive your packages and online orders! Get automatic notifications the moment your packages are delivered with our easy-to-use mobile app.
Use the Parcel Pending mobile app to: 
- Get package delivery notifications
- Utilize contactless package access
- Use a unique QR Code for pick-up
- Set vacation mode
- Add and manage other users
- Update notification preferences and accessibility settings
- Contact our support team 24/7 
 
We are always looking to improve our app and services. Please let us know if there is anything we can do to make our app better.

## Key features

- Package delivery notifications
- Contactless package access
- Unique QR code for pickup
- Vacation mode
- Manage other users
- Customize notification settings

## Chart rankings

- #104 in Top Free · Utilities (US App Store)

## Recent user reviews (10 of 74)

All indexed reviews: https://appshunter.io/ios/app/parcel-pending/id6467768006/reviews.md

### 1/5 — Technically Issues

*2026-07-05*

I get alerts at odd hours midnight, 2-3am regarding charges, only 
When I go to box it’s empty or there is no delivery just attempt charges because I’ve locked my card to keep system from just charging me $10 because someone needs lunch money. It’s unfair to enforce a system that doesn’t work efficiently and an interruption of my time.

**Developer response:** Hello, thank you for your feedback. We're sorry to hear about your experience and understand how frustrating the late-night notifications, attempted charges, and empty locker visits can be. I would like to take your feedback directly to our development team and be your voice in helping improve the experience.
Please reach out to me at heather.singh@quadient.com so I can gather additional details and investigate further.  Regards,Heather

### 1/5 — App won’t let me use it

*2026-06-15*

Whenever I login to the app it tells me I MUST reset my password first. So I click on the Captcha and click the “reset password” button but all I get is an error saying “opps something went wrong..try again”. I’ve tried changing my password on the website, but the app still says that I must change my password in the app before using it. 

I tried calling the help center, but the guy just sent me an email to reset my password, which doesn’t help at all because whenever I try the app it STILL says I must reset my password in the app before using it. Changing my password outside the app does nothing.

Having an app that demands you change your password in the app before you can use it is absurd. Especially when the password reset function in the app doesn’t work.

**Developer response:** Hello,

I’m very sorry for the frustration you’ve experienced—this is not the experience we want for you. Please feel free to contact me directly at heather.singh@quadient.com, and I’ll ensure we get this resolved for you as quickly as possible.

Best regards,
Heather Singh

### 1/5 — Holding packages hostage! Illegal!

*2026-06-05*

Receiving constant requests to update my credit card information when I have done so believing Parcel Pending. My credit information is now out there and they continue to send the same message. I contacted my credit card provider to confirm if there’s any issues concerning my credit card to which they confirmed they are active. As a result they now are not sending me notifications upon delivery of my packages and they continue to remain inside the locker. Couriers confirmed delivery with photos detailing the package order number and the actual location of the locker. This is a rip off man in the middle scam! The Attorney General’s investigation into this matter is truly warranted.

**Developer response:** Hello, I’m very sorry for the frustration and concern this has caused you — I completely understand how upsetting this situation must be, especially after you’ve already updated your payment information and confirmed it’s valid.
I sincerely apologize for the disruption with your notifications and access to your packages, as well as the stress around your account security. This is absolutely not the experience we want for you.
While I’m unable to review your account directly here, please reach out to me at heather.singh@quadient.com or share your contact details. I will personally ensure your case is escalated right away for urgent review.  Regards, Heather 
Again, I truly apologize and appreciate you bringing this to our attention.

### 1/5 — No way to contact

*2026-05-28*

Zero way to contact them when issues setting up your account. It will not let me past the payment screen which was the first thing to pop up after I first logged in per my appt mgr instructions and before I knew there were any fees involved. I won’t be moving in for over a month so I did not wish to potentially accrue five dollar a day fees or more during a time I couldn’t check the locker. But it created the account anyway and just keeps sending me texts saying my payment is invalid and they will suspend my account, implying it is active already and I could be accruing fees I’ll have to pay once I do move in. Help files have no phone but suggest calling. Reply texts don’t work. No contact form available since I can’t get past the payment screen. Horrible design.

**Developer response:** Hello, I’m sorry you’re experiencing this—that’s definitely frustrating and not the intended experience. You won’t accrue locker fees if you haven’t completed setup or started using the service.
I’d like to help fix this for you. Please share your name and the email or phone linked to your account so I can take a look and resolve the payment issue. You can also contact me directly at heather.singh@quadient.com.
We’ll get this sorted out quickly. Regards, Heather Singh

### 1/5 — Old app worked, this one doesn’t

*2026-05-24, version 9.3.25006*

Old app worked, I’d press a button on my phone, the locker would open


This one, you press a button, wait 10 seconds, error.

Scanner the QR or barcode doesn’t work either

### 5/5 — The original Parcel Pending was great but…(update)

*2026-05-06*

I used the original Parcel Pending for quite a while and then they forced an upgrade to the Parcel Pending PLUS. Ever since then to login I have had to ask for a password reset I go through the process, then the next time I try to login it says that the email/password do not match. And then I have to go through the whole reset password again. What a pain.

Update: I finally managed to login to the app after using the website, make sure you search for “parcel pending plus login”,  then iPhone app let me login with, and remember, the new password set on website.

**Developer response:** Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration you’ve experienced, as this is not the experience we want for our users. The issues you described have been taken seriously and escalated to our development team for further investigation. If you’re able to reach out to me directly with your contact information, I’ll work closely with our development team to help resolve this issue. We appreciate your patience and the opportunity to improve.  Regards, Heather     heather.singh@quadient.com

### 2/5 — The previous app was better!

*2026-05-05*

I used the previous app for years and feel like the upgraded version is a downgrade. Used to be able to open multiple parcel boxes from phone, now need to be at kiosk. Too many reminder texts when I’ve marked on vacation.

**Developer response:** Hello, We’re sorry to hear about your experience and appreciate your feedback. We understand how frustrating these changes can be and will share this with our development team. If you need assistance, please reach out to me directly at heather.singh@quadient.com.  Regards, Heather

### 1/5 — Constantly Receiving Other People’s Packages

*2026-04-29*

I have tried calling and messaging but no one from this company responds to anything. I constantly get another person’s packages delivered to me and my packages delivered to them. At this point it is more trouble than it’s worth to use this app and I wish I would have never signed up for this. My packages can take their chances on the porch but at least there’s a chance they’ll be delivered to me and not someone else.

**Developer response:** Hello, we’re very sorry to hear about your experience and understand how frustrating this situation has been. That is not the level of service we aim to provide.
I would like to personally assist in getting this resolved. Please reach out to me directly at heather.singh@quaident.com. I’m aware that you’ve attempted calling and messaging without receiving a response, and I apologize for that lack of follow‑up.
Repeatedly receiving another resident’s packages—and having yours delivered incorrectly—is unacceptable. We appreciate you bringing this to our attention and hope to have the opportunity to address it directly with you.
Thank you for sharing your feedback.   Regards, Heather

### 4/5 — Hopefully will handle failure better

*2026-04-26*

Adding a star due to the developer’s quick response!

Here is my original concern, that the developer is working to investigate. After losing network connectivity, the app logged me out and made me type my (long, complex) password again, instead of simply presenting an error.

Also, an ongoing concern: not every package locker is located near an exterior door or window where phones have cellular reception. Yet, even after you have downloaded the package info from the server, and you’re now connecting to the locker via Bluetooth to open the box, you still need to keep internet connectivity at the same time. That’s not always physically possible, and doesn’t seem like it should be necessary.

**Developer response:** Hello, Thank you for the feedback. We’d like to investigate this further, but we’ll need additional details to identify the issue. Please contact us at heather.singh@quadient.com with your device type, OS version, and the location where this occurred so we can look into it and follow up.  Regards, Heather

### 1/5 — Awful

*2026-04-26*

The worst app I’ve ever used. It hasn’t worked properly once since installing it. Constantly logs you out, doesn’t auto-update, won’t open package doors unless you physically scan the barcode, even that often spits out an error. It hasn’t let me login for over a week now. Just says unknown error when I try to. Won’t let me reset my password. When I open the reset email link within the same minute of receiving it, it tells me the link has already expired. Truly atrocious. No one should be paying for this.

**Developer response:** Hello, we’re sorry to hear about the experience you’ve described. Issues like repeated logouts, login errors, and access problems are understandably frustrating and not the experience we want for our users. We appreciate you taking the time to detail what you’re encountering, as this helps us identify areas that need attention. We’ll be sharing this feedback with our development team for review. In the meantime, we encourage you to reach out to our support team directly so they can help look into your account and assist with resolving these issues as quickly as possible. If you need any assistance, please reach out to me at heather.singh@quadient.com.  Regards, Heather

## Frequently asked questions about Parcel Pending

### What does Parcel Pending PLUS do?

Parcel Pending PLUS is a mobile application designed to simplify the process of receiving and managing your packages. It provides automatic notifications when your packages are delivered and allows for secure, contactless access to your parcels.

### What are the key features of Parcel Pending PLUS?

Key features include automatic package delivery notifications, contactless package access, the ability to use a unique QR code for pickup, setting vacation mode, managing other users, and customizing notification preferences and accessibility settings.

### Is Parcel Pending PLUS free to use?

Yes, the Parcel Pending PLUS app is free to download and use. The provided data indicates no in-app purchases or advertisements, suggesting a completely free service for users.

### How do I access my packages with the app?

You can utilize contactless package access through the app. When your package is ready for pickup, you will be provided with a unique QR code that can be used to access your parcel securely.

### Can I manage deliveries for my family or roommates?

Yes, the app allows you to add and manage other users. This feature is beneficial for households where multiple people receive packages, enabling shared management of deliveries.

## Version history (last 5 releases)

### 9.4.08009 — 2026-07-20

Our app is updated regularly. Thank you for your feedback, which helps us improve it.
This version includes:
- Bug fixes
- Various improvements

### 9.3.25011 — 2026-06-22

Our app is updated regularly. Thank you for your feedback, which helps us improve it.
This version includes:
- Bug fixes
- Various improvements

### 9.3.25006 — 2026-04-21

Our app is updated regularly. Thank you for your feedback, which helps us improve it.
This version includes:
- Bug fixes
- Various improvements

### 9.3.25005 — 2026-03-25

Our app is updated regularly. Thank you for your feedback, which helps us improve it.
This version includes:
- Bug fixes
- Various improvements

### 9.2.14012 — 2026-03-02

Our app is updated regularly. Thank you for your feedback, which helps us improve it.
This version includes:
- Bug fixes
- Various improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*