# Parcel Pending — user reviews > 74 indexed App Store user reviews of Parcel Pending by Quadient Shipping, rated 4.00/5 from 741 ratings. - Source: https://appshunter.io/ios/app/parcel-pending/id6467768006/reviews - App overview in markdown: https://appshunter.io/ios/app/parcel-pending/id6467768006.md - Rating breakdown: 5★ 519 · 4★ 30 · 3★ 19 · 2★ 24 · 1★ 149 ## Newest reviews (14 of 74) ### 2/5 — The previous app was better! *2026-05-05* I used the previous app for years and feel like the upgraded version is a downgrade. Used to be able to open multiple parcel boxes from phone, now need to be at kiosk. Too many reminder texts when I’ve marked on vacation. **Developer response:** Hello, We’re sorry to hear about your experience and appreciate your feedback. We understand how frustrating these changes can be and will share this with our development team. If you need assistance, please reach out to me directly at heather.singh@quadient.com. Regards, Heather ### 4/5 — Hopefully will handle failure better *2026-04-26* Adding a star due to the developer’s quick response! Here is my original concern, that the developer is working to investigate. After losing network connectivity, the app logged me out and made me type my (long, complex) password again, instead of simply presenting an error. Also, an ongoing concern: not every package locker is located near an exterior door or window where phones have cellular reception. Yet, even after you have downloaded the package info from the server, and you’re now connecting to the locker via Bluetooth to open the box, you still need to keep internet connectivity at the same time. That’s not always physically possible, and doesn’t seem like it should be necessary. **Developer response:** Hello, Thank you for the feedback. We’d like to investigate this further, but we’ll need additional details to identify the issue. Please contact us at heather.singh@quadient.com with your device type, OS version, and the location where this occurred so we can look into it and follow up. Regards, Heather ### 3/5 — The Open Box button doesn’t work *2026-04-25* It used to work normally in the old Parcel Pending app. After switching to Parcel Pending Plus, it never worked. every time I tap the Open Box button, it shows locker not found on my phone’s screen. I enabled bluetooth and tried many different locations in the mailroom to tap the button, but it never worked. I wonder if it’s the locker’s problem… **Developer response:** Hello, thank you for sharing your experience. We understand how frustrating it can be when something that previously worked in the earlier app doesn’t behave as expected after transitioning to the newer version. We appreciate the details you provided, and we’ll be passing this feedback along to our development team for review. In the meantime, we recommend contacting our support team so they can take a closer look and help determine the best next steps. If you need anything, please reach out to me directly at heather.singh@quadient.com. Regards, Heather ### 3/5 — Dark mode icon bug in folders *2026-04-25, version 9.3.25006* Noticed a bug where some folder icons stay in light mode until the folder is expanded. One explanation on reddit is that “The app developers themselves have to update the icon with assets that allow them to change between light,dark, or even clear with the iOS 26 update. The reason some apps stay in “light” is because that’s their original icon. Once the developers for said apps add in their icons that go with each theme, they will change with each. Reddit themselves literally just did this recently.” ### 3/5 — Handle failure better *2026-04-22* The correct way to handle a loss of network connectivity is NOT to log the user out and make them type their password again. Also, not every package locker is located near an exterior door or window where phones have cellular reception. If you have fetched the package info from the server already, and you’re now connecting to the locker via Bluetooth to open the box, then you shouldn’t need internet at the same time. **Developer response:** Hello, Thank you for the feedback. We’d like to investigate this further, but we’ll need additional details to identify the issue. Please contact us at heather.singh@quadient.com with your device type, OS version, and the location where this occurred so we can look into it and follow up. Regards, Heather ### 3/5 — A downgrade *2026-03-25* Quite buggy and many things don't work properly like opening doors from the app. Frankly the older app was more reliable. ### 1/5 — THE WORST APP IN THE MODERN WORLD *2026-03-18* TERRIBLE CUSTOMER SERVICE— NOW the vacation setting menu is DEAD! — none of the links work. They are all grayed out and even the information icon link says “Sorry you have no plan to turn vacation on!” What does that even mean! And icon does nothing when you tap it —vacation setting page is DEAD again please fix this issue immediately. **Developer response:** Hello, I’m sorry you’re experiencing this issue with the vacation settings. To investigate and resolve this as quickly as possible, could you please contact me directly at heather.singh@quadient.com? I’ll look into this right away once I hear from you. Thank you! Heather Singh ### 2/5 — Standard version works better *2026-03-11* My apartment complex recently updated to the “PLUS” version of parcel pending. Everything is broken and the app is unable to open lockers. The basic version of this service was far more reliable and better designed. **Developer response:** Hello, Thank you for sharing your experience. We’re sorry to hear you’re having trouble with the new PLUS update—this isn’t the experience we want for you. We’re actively working to improve app performance and locker access reliability, and we’ve shared your feedback with our development team. In the meantime, if you’re unable to access a package, please contact us directly, and we’ll be happy to assist right away. Regards Heather ### 1/5 — Contactless pickup doesn’t work *2026-02-27* As soon as I updated to Parcel Pending Plus, the contactless Bluetooth parcel pickup feature no longer works. It’s extremely frustrating that the “Plus” version is WORSE with FEWER features than the standard iOS app. **Developer response:** Hello, We apologize for the inconvenience you’ve experienced with the PP+ app. To help us look into your account and assist you more effectively, please provide your name, phone number, and email address. We’ve also escalated your concerns to our technical support team for resolution. Thank you, Brad Bishop b.bishop@quadient.com ### 2/5 — Doesn’t unlock from app *2026-02-23* The “upgrade” looks pretty but lost functionality and can no longer open lockers within the app. **Developer response:** Hello, I’m truly sorry to hear about the frustration you’re experiencing with the app. We understand how important it is for it to work smoothly. To help us look into this and get it resolved as quickly as possible, please provide your name, phone number, and email so we can locate your account. We’ve already escalated your concerns to our technical support team for further review. Thank you, Brad Bishop b.bishop@quadient.com ### 1/5 — Notifications *2026-02-11* I don’t want to be asked about my turned off notifications every. Single. Time when I use this app. They are turned off for reason. Stop. **Developer response:** Hello, Thanks for your feedback — we understand how frustrating that repeated notification prompt can be. Please contact me directly so we can look into your account and see what’s causing this. We're here to help. I can be reached at heather.singh@quadient.com. Regards, Heather ### 1/5 — Horrible service! *2026-02-05* It doesn’t work. I get relentless emails and texts to pick up my package or I’ll be charged. This happens after I pick up my package. I have to call the 800 number to mark my packages as picked up every time I get a delivery. They have not and never will fix this issue. Avoid renting an apartment that uses this company or you will be very frustrated. **Developer response:** Hello, thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. The repeated notifications after you’ve already picked up your package are absolutely not the experience we want for any customer. While I know you’ve had to contact support each time, we do want to resolve the root cause so this stops happening altogether. If you’re willing, please share the tracking details or the dates of your most recent packages, and we will investigate why the system isn’t updating correctly and ensure your notifications reflect actual pickup status. Your feedback is important, and we appreciate you giving us the opportunity to make this right. Regards, Heather Singh heather.singh@quadient.com ### 1/5 — Oops Something Went Wrong! Try Again! *2026-01-27* Yes, Parcel Pending Plus is definitely not working. PP forced my building to this new App, and now no one can establish a login. Phone support is backed up. Horrid rollout. Consider writing a review while you wait in the phone queue. **Developer response:** Hello, Thank you for your feedback, and we’re very sorry for the trouble you’re experiencing with the Parcel Pending Plus rollout. We’d like to help get this resolved as quickly as possible. Could you please provide your building name and location? Once we have that, our team can look into the issue right away and assist you directly. We appreciate your patience and are here to help. Regards, Heather heather.singh@quadient.com ### 1/5 — Doesn’t work ….. *2026-01-16* Just like many others , attempting to sign up - says you have the wrong app .. takes you to the App Store just to tell you to open this app .. thought maybe it’s just a bug I’ll give it a day .. nope it’s been 13 days same thing **Developer response:** Hello — I’m really sorry for the frustration this has caused. The app should never send you in a loop like that, and I appreciate you sharing your experience after trying for nearly two weeks. Please reach out to me directly at heather.singh@quadient.com so I can help you get this resolved and get you signed up. I appreciate your patience, and once again, I apologize for the inconvenience. Regards, Heather Singh ## Most critical reviews (10 lowest-rated) ### 1/5 — Technically Issues *2026-07-05* I get alerts at odd hours midnight, 2-3am regarding charges, only When I go to box it’s empty or there is no delivery just attempt charges because I’ve locked my card to keep system from just charging me $10 because someone needs lunch money. It’s unfair to enforce a system that doesn’t work efficiently and an interruption of my time. **Developer response:** Hello, thank you for your feedback. We're sorry to hear about your experience and understand how frustrating the late-night notifications, attempted charges, and empty locker visits can be. I would like to take your feedback directly to our development team and be your voice in helping improve the experience. Please reach out to me at heather.singh@quadient.com so I can gather additional details and investigate further. Regards,Heather ### 1/5 — App won’t let me use it *2026-06-15* Whenever I login to the app it tells me I MUST reset my password first. So I click on the Captcha and click the “reset password” button but all I get is an error saying “opps something went wrong..try again”. I’ve tried changing my password on the website, but the app still says that I must change my password in the app before using it. I tried calling the help center, but the guy just sent me an email to reset my password, which doesn’t help at all because whenever I try the app it STILL says I must reset my password in the app before using it. Changing my password outside the app does nothing. Having an app that demands you change your password in the app before you can use it is absurd. Especially when the password reset function in the app doesn’t work. **Developer response:** Hello, I’m very sorry for the frustration you’ve experienced—this is not the experience we want for you. Please feel free to contact me directly at heather.singh@quadient.com, and I’ll ensure we get this resolved for you as quickly as possible. Best regards, Heather Singh ### 1/5 — Holding packages hostage! Illegal! *2026-06-05* Receiving constant requests to update my credit card information when I have done so believing Parcel Pending. My credit information is now out there and they continue to send the same message. I contacted my credit card provider to confirm if there’s any issues concerning my credit card to which they confirmed they are active. As a result they now are not sending me notifications upon delivery of my packages and they continue to remain inside the locker. Couriers confirmed delivery with photos detailing the package order number and the actual location of the locker. This is a rip off man in the middle scam! The Attorney General’s investigation into this matter is truly warranted. **Developer response:** Hello, I’m very sorry for the frustration and concern this has caused you — I completely understand how upsetting this situation must be, especially after you’ve already updated your payment information and confirmed it’s valid. I sincerely apologize for the disruption with your notifications and access to your packages, as well as the stress around your account security. This is absolutely not the experience we want for you. While I’m unable to review your account directly here, please reach out to me at heather.singh@quadient.com or share your contact details. I will personally ensure your case is escalated right away for urgent review. Regards, Heather Again, I truly apologize and appreciate you bringing this to our attention. ### 1/5 — No way to contact *2026-05-28* Zero way to contact them when issues setting up your account. It will not let me past the payment screen which was the first thing to pop up after I first logged in per my appt mgr instructions and before I knew there were any fees involved. I won’t be moving in for over a month so I did not wish to potentially accrue five dollar a day fees or more during a time I couldn’t check the locker. But it created the account anyway and just keeps sending me texts saying my payment is invalid and they will suspend my account, implying it is active already and I could be accruing fees I’ll have to pay once I do move in. Help files have no phone but suggest calling. Reply texts don’t work. No contact form available since I can’t get past the payment screen. Horrible design. **Developer response:** Hello, I’m sorry you’re experiencing this—that’s definitely frustrating and not the intended experience. You won’t accrue locker fees if you haven’t completed setup or started using the service. I’d like to help fix this for you. Please share your name and the email or phone linked to your account so I can take a look and resolve the payment issue. You can also contact me directly at heather.singh@quadient.com. We’ll get this sorted out quickly. Regards, Heather Singh ### 1/5 — Old app worked, this one doesn’t *2026-05-24, version 9.3.25006* Old app worked, I’d press a button on my phone, the locker would open This one, you press a button, wait 10 seconds, error. Scanner the QR or barcode doesn’t work either ### 1/5 — Constantly Receiving Other People’s Packages *2026-04-29* I have tried calling and messaging but no one from this company responds to anything. I constantly get another person’s packages delivered to me and my packages delivered to them. At this point it is more trouble than it’s worth to use this app and I wish I would have never signed up for this. My packages can take their chances on the porch but at least there’s a chance they’ll be delivered to me and not someone else. **Developer response:** Hello, we’re very sorry to hear about your experience and understand how frustrating this situation has been. That is not the level of service we aim to provide. I would like to personally assist in getting this resolved. Please reach out to me directly at heather.singh@quaident.com. I’m aware that you’ve attempted calling and messaging without receiving a response, and I apologize for that lack of follow‑up. Repeatedly receiving another resident’s packages—and having yours delivered incorrectly—is unacceptable. We appreciate you bringing this to our attention and hope to have the opportunity to address it directly with you. Thank you for sharing your feedback. Regards, Heather ### 1/5 — Awful *2026-04-26* The worst app I’ve ever used. It hasn’t worked properly once since installing it. Constantly logs you out, doesn’t auto-update, won’t open package doors unless you physically scan the barcode, even that often spits out an error. It hasn’t let me login for over a week now. Just says unknown error when I try to. Won’t let me reset my password. When I open the reset email link within the same minute of receiving it, it tells me the link has already expired. Truly atrocious. No one should be paying for this. **Developer response:** Hello, we’re sorry to hear about the experience you’ve described. Issues like repeated logouts, login errors, and access problems are understandably frustrating and not the experience we want for our users. We appreciate you taking the time to detail what you’re encountering, as this helps us identify areas that need attention. We’ll be sharing this feedback with our development team for review. In the meantime, we encourage you to reach out to our support team directly so they can help look into your account and assist with resolving these issues as quickly as possible. If you need any assistance, please reach out to me at heather.singh@quadient.com. Regards, Heather ### 1/5 — Better before plus *2026-04-21* At least with the earlier version before we moved to plus you could click on your app to open the locker. Now it repeatedly failed to open the locker says it doesn’t find it so you always have to manually scan in.. that’s a step backwards **Developer response:** Hello, Thank you for sharing this feedback. We understand the frustration with needing to manually scan when this previously worked automatically, and we agree that this feels like a step backward. We’re passing this directly to our development team so they can review the behavior in the current version and determine what improvements can be made. Regards, Heather heather.singh@quadient.com ### 1/5 — Bad Service *2026-04-17* I paid the fee to use this service and this is the 3rd time I have photo proof that the package was delivered in the locker only for the delivery to end up in my apartment’s office. I have quadruple checked my information is correct in your system and worked with customer service and still have to work around my schedule to go to the apartment office to receive my package. **Developer response:** Hello, We’re sorry for the frustration this has caused. We understand how disruptive it is to expect a locker delivery and still have to adjust your schedule to retrieve a package elsewhere. While we provide the locker system and access, we do not have direct control over courier delivery decisions, including whether a package is placed in a locker or delivered to a leasing office. If you’re able to share which courier is delivering these packages, we can reach out to them directly to help address the issue. Regards, Heather heather.singh@quadient.com ### 1/5 — App dosent work *2026-04-06* Old app worked this one dosent, the only way I can get my package is through my email. I only get that notification a day after my package arrived. What was the point of a new app when the old one worked fine? No package has ever shown up on this app. **Developer response:** Hello, thank you for sharing your feedback. We’ve provided this information to our development team for review. In the meantime, please reach out to me directly at heather.singh@quadient.com, and I’ll be happy to assist you personally and work toward a resolution. Regards, Heather ## Most praised reviews (10 highest-rated) ### 5/5 — The original Parcel Pending was great but…(update) *2026-05-06* I used the original Parcel Pending for quite a while and then they forced an upgrade to the Parcel Pending PLUS. Ever since then to login I have had to ask for a password reset I go through the process, then the next time I try to login it says that the email/password do not match. And then I have to go through the whole reset password again. What a pain. Update: I finally managed to login to the app after using the website, make sure you search for “parcel pending plus login”, then iPhone app let me login with, and remember, the new password set on website. **Developer response:** Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration you’ve experienced, as this is not the experience we want for our users. The issues you described have been taken seriously and escalated to our development team for further investigation. If you’re able to reach out to me directly with your contact information, I’ll work closely with our development team to help resolve this issue. We appreciate your patience and the opportunity to improve. Regards, Heather heather.singh@quadient.com ### 5/5 — Easy *2026-04-07* User friendly **Developer response:** Thank you for your feedback! We're glad you found the app user-friendly. ### 5/5 — Love it! *2026-03-05* I’m glad I decided to get this service! Very convenient and now I can get all of my packages delivered without any issues! **Developer response:** Hello, thank you so much for the great review! We’re thrilled to hear you’re loving the service and finding it so convenient. It’s wonderful to know that receiving your packages has become easier and issue‑free. We truly appreciate you choosing us! Regards, Brad Bishop ### 5/5 — Works perfectly *2026-02-03* They make it so easy to use as long as you have the app **Developer response:** Hello, thank you so much for your feedback! We’re glad to hear that using the system has been easy and convenient with the app. We work hard to make the experience as seamless as possible, and we appreciate you taking the time to share your positive experience. Regards, Heather Singh ### 5/5 — Works perfect as long as the couriers do it right *2026-02-02* I love this and so nice for apt complexes so people don’t steal your stuff but most importantly so couriers stop delivering to the wrong apt building… again though it all makes a difference as long as the courier links to the correct address on the package. **Developer response:** Hello, thank you for sharing your experience! We’re glad to hear the system adds convenience and helps prevent package mix‑ups and theft in apartment communities. You’re absolutely right—accurate courier addressing and proper package linking make all the difference. We continue to work closely with carriers to ensure packages are correctly associated with the right building and locker so residents have a smooth, stress‑free pickup experience. We appreciate you taking the time to highlight what’s working well and what matters most! Regards, Heather Singh ### 5/5 — easy to use *2026-01-13, version 9.2.14004* very useful and the customer service is very good also ### 5/5 — LOVE IT *2025-12-27, version 9.2.14004* Super easy and convenient. Thank you Parcel Pending! ### 5/5 — Very easy and convenient *2025-12-20, version 9.2.14004* Love this app! Gives a barcode to scan when you receive your parcel so you don’t have to input number code. Everything in one place, couldn’t be happier with the convenience and ease of use! ### 5/5 — Very functional & easy to use *2025-12-02* Great app for accessibility to package arrival. **Developer response:** Hello! Thank you for your feedback! We’re glad to hear you find the app functional and easy to use. Your experience means a lot to us, and we’ll keep working to deliver the best service possible. Regards Heather Singh ### 5/5 — Safety and Convenience *2025-11-25* This is so new to me. But it is such a game changer and I really have loved getting my packages safe and secure. **Developer response:** Hello! Thank you for your feedback! We’re thrilled to hear the service has been a game-changer for you and that your packages are now safe and secure. Your experience inspires us to keep delivering convenience and peace of mind. Regards, Heather Singh --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*