# Parent Hub — user reviews > 51 indexed App Store user reviews of Parent Hub by Nexus Software Platforms Ltd. - Source: https://appshunter.io/ios/app/parent-hub/id1048152859/reviews - App overview in markdown: https://appshunter.io/ios/app/parent-hub/id1048152859.md ## Newest reviews (12 of 51) ### 2/5 — Ok *2021-07-02* Used to be really good, but had to reinstall as it wasn’t working now I can’t add my children. School still waiting to hear back as to why! **Developer response:** Hi emmerr, thanks for leaving a review! It sounds like you've created 2 accounts - please log in using your old account, or contact us directly for support on support@parenthub.co.uk so we can get you back up and running! Thanks - the Parent Hub Support Team ### 2/5 — Crashes all the time *2020-04-07* Really frustrating app. Some features are great, user friendly and simple but the number of times I have had to reinstall as it’s frozen is infuriating. It is also impossible to access once an update is posted I presume to be due to high traffic of people trying to access. Please sort this out as have been using for 18m and consistent problems. **Developer response:** Hi Ansqui22, a quick update for you: our team have identified and are working on a fix for this issue right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you! ### 2/5 — Notifications missing *2019-09-05* No matter how often this is updated, it never seems to get notifications to show up on the app badge. **Developer response:** Hi elbadgero, Thanks for your feedback. Please email our team on support@parenthub.co.uk so they can get this sorted for you. All the best, Mike. ### 2/5 — Always shows you have a msg *2019-08-07* On iPhone you can read all the messages but it’s always shows that you have one but you don’t **Developer response:** Hi Daz1900, thanks for your review. It sounds like your app isn't behaving correctly - please contact support@parenthub.co.uk who will be happy to help! Many thanks, the Parent Hub Support Team. ### 2/5 — Irritatingly unstable *2018-11-28* Keeps logging me out / not working. And then won’t recognise my password when trying to reconnect so have to start all over every time. An irritating app. **Developer response:** Hi Sasha, Thanks for your feedback. Please email our team on support@parenthub.co.uk so they can get this sorted for you. All the best, James. ### 1/5 — Sooooooo Frustrating! *2018-10-16, version 3.1.8* Like others here had no issues with the previous version, but since the update freezes almost every time I use it. Have to re-install each time to access my messages ### 1/5 — App keeps freezing *2018-10-15, version 3.1.8* The app works once then won’t open without freezing. I have to uninstall and reinstall each time to get access ### 1/5 — Rubbish *2018-10-15, version 3.1.8* Since this new update I can’t open it just keeps telling me “contacting parent hub” think you’ve created more bugs rather than fix them. Cba to keep deleting and reinstalling it. ### 1/5 — Awful! *2018-10-15, version 3.1.8* This app is awful, every time I need to log on to it I have to delete and reinstall....every time!!! Unfortunately this is the only way my son’s school will communicate messages, sometimes we get 2/3 per day so it is quite frustrating having to keep reinstalling. Please sort it out!!! ### 1/5 — Still awful *2018-10-12, version 3.1.8* Sad today it’s still awful. I get notifications but the app won’t open. Occasionally it does, no idea why. Let’s hope I don’t get any important messages! ### 1/5 — Terrible *2018-10-11, version 3.1.8* This app is the worse. It never opens! I get notifications coming up that there are messages but cannot open app to access them. Awful decision by the school to use this to communicate. So many parents missing important information. ### 1/5 — Fairly pointless since the update *2018-10-04, version 3.1.8* The Hub was updated over the summer into a new version. No one knew this was happening so it caught us all napping. It didn’t remember any login details so you had to go through all that again. Now, it simply doesn’t work. But you don’t know it’s not working until you miss something. So, it’s pretty pointless at the moment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dark mode support *2026-02-13* Please add dark mode support. ### 1/5 — It’s descusting *2020-04-30* Please delete this appppp ### 1/5 — Awful *2020-03-20* Won’t load and just overall very unreliable and to add to that it spams you with messages and notifications **Developer response:** Hi Jeff, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you! ### 1/5 — Awful *2020-03-20* No matter how many times I delete and reinstall this app I never get notifications (I have checked all settings and they are fine) and I used to with previous versions, really hope the next school uses a different parent notification platform **Developer response:** Hi Bittybrooker, thanks for your review. Are you able to see messages when you tap into the app? Does the app icon show a red number 1 badge when you've got unread messages? Please let support@parenthub.co.uk know a few more details so we can look into this for you. Many thanks - the Parent Hub Support Team ### 1/5 — Terrible *2020-03-17* Absolutely terrible app. Notifies me when there’s a message but then is never able to connect to Parent Hub. On the odd occasion it has worked, it’s great for communication **Developer response:** Hi wetcarrot, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you! ### 1/5 — Doesn’t open *2020-03-03* You receive a notification and then when you try to open the app it either doesn’t open at all or takes 10 minutes to open. Very poor **Developer response:** Hi Bop1234, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you! ### 1/5 — Unreliable *2020-02-09* Regularly needs to be uninstalled and reinstalled in order to work. Considering the relative simplicity of the app and the high importance of it, it’s poor. **Developer response:** Hi Moolybap, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you! ### 1/5 — Navigation Nightmare *2018-11-28* Notifications appear... but where’s the message?? Do you look in Channels, Schools, Hub...? Over complicated for the sake of trying to appear clever. **Developer response:** Hi Photo_genius, Thanks for your feedback. All new messages appear in The Hub section of the app, which acts like your Inbox. You can then mark messages as 'Done', which clears them from view. If you aren't seeing messages in The Hub like you'd expect, it will likely be due to one of the following reasons: - A message was sent before you started following the relevant school or channel. The Hub only starts operating like an Inbox from the point when you join a school or channel (if it displayed everything, you might find yourself inundated with older posts that are no longer relevant). You can still view older posts by tapping the Channel Name on any new posts that arrive, or by selecting My Channels from the menu options (Parent Hub logo, top left), and then tapping on the Channel you want to see. - A message has been marked as 'Done', and so has been cleared from view. You can see the posts you've marked as Done by tapping the green 'circle-with-a-tick' icon in the header bar of The Hub. - It may be that your phone had a weak internet connection when trying to download recent messages to The Hub. If that's the case, coming back to the app when you have a better signal should do the trick. Lastly, if none of the above seem to be the issue, please get in touch with us on support@parenthub.co.uk, and we'll look into it for you. All the best, James. ### 1/5 — Terrible *2018-10-18, version 3.1.8* Every time a new news item is listed this app freezes and like a previous reviewer I have to delete the app and start all over again. It’s a pain in the proverbial ### 1/5 — Freezes Constantly *2018-10-16, version 3.1.8* Been using the app for a while with no issues, however since the last update just freezes on the start up screen then I get notifications saying I’ve missed communications from school. Very annoying. ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful & Speedy Customer Service *2024-06-16* Sent a message via the website to add a second child onto the app, and the team responded very quickly to help me set it up! Thank you! **Developer response:** Hi Beth, really appreciate the 5-star review! Thanks for getting in touch and taking the time to leave us a review - glad we were able to help. All the best - the Parent Hub Support Team ### 5/5 — Parent user & school user *2024-05-06* Absolutely love it. Much better than a lot of the communication apps out there. I use this as a parent and have never had an issues. I also work in a school and have no complaints, user friendly on both ends. If I am ever in a pickle the customer service is always 10 10! **Developer response:** Hi there, thanks so much for your 5-star review and fantastic comments! It's great to hear from someone who has experience using both the school and parent sides of Parent Hub. All the best - the Parent Hub Support Team ### 5/5 — Parent hub User friendly *2022-09-02* Parent Hub is super user friendly, if you have a problem their support responds within 20 minutes very efficient. Thank you **Developer response:** Hi Bogii3r1, many thanks for your 5-star review! We're delighted you had a good experience and find the app user friendly. All the best - the Parent Hub Support Team ### 5/5 — Helpful *2020-07-24* App has always worked well, can’t fault customer care when I had a question, prompt response & helpful advice. **Developer response:** Hi Cordysghost, thanks for leaving a review! Great to hear that you're enjoying the app and that you had a good experience with our Support Desk. All the best - the Parent Hub Support Team ### 5/5 — Excellent service *2019-11-07* Excellent service provided by a very helpful person Mr James. Resolved my query instantly, thank you for your time and help very much appreciated. ### 5/5 — Updated version works well *2019-01-10* Now the updates have been made the app works well, notifications alert you and the app opens as it should, a must app if your school uses Parent Hub, a fast an easy way to keep updated and easy to go back to the information rather than having the paper letters from school that go missing **Developer response:** Hi Dimpsnick, Thanks for your feedback. We know there were some technical issues with the roll-out of our new app over the summer, which meant the process wasn't as smooth for you as it should have been. We're sorry about this, and have updated our release management processes to ensure it doesn't happen again. I'm pleased to say the issues have since been resolved, and so you shouldn't encounter any problems with more recent versions of the app. As of today (29/11/18), the latest version is 3.2.1. I'd love to hear your feedback on the most recent version of the app, so please let us know what you think. All the best, James ### 5/5 — This is going to make my life easier ! *2018-12-28* Great app! Once this app is taken up by other schools I have no doubt will be a life saver to other parents as it is for me. A new app so always little things to work through but I can see the amazing potential and pleased to use it so far. ### 5/5 — Brilliant. *2018-04-23, version 2.4.2* Keeps me up to date with my sons school, I never miss a thing. Brilliant ### 3/5 — Becky Baxter *2018-10-04, version 3.1.8* My app isn’t opening up at all, so how are we supposed to see anything from school.😠😠😠😠😠😠😠 ### 3/5 — Ok *2018-09-19, version 3.1.5* Stalls on opening screen (white screen with logo). Some good recent improvements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*