# Park Pensacola — user reviews > 59 indexed App Store user reviews of Park Pensacola by Flowbird, rated 4.30/5 from 435 ratings. - Source: https://appshunter.io/ios/app/park-pensacola/id1536926616/reviews - App overview in markdown: https://appshunter.io/ios/app/park-pensacola/id1536926616.md - Rating breakdown: 5★ 339 · 4★ 22 · 3★ 11 · 2★ 10 · 1★ 53 ## What do users think of Park Pensacola? Overall sentiment: negative **Pros** - 🚀 Easy and convenient - 💡 Gives 15 minutes free parking - 👍 Affordable parking rates **Cons** - 🐛 App frequently crashes or has errors - 🔍 Inconsistent and unreliable - ⚠️ Tickets issued even when paid - 🤯 Difficult to use and navigate **Commonly reported bugs** - Login and account issues - Problems updating vehicle information - Incorrect parking fees and charges **Most requested features** - Allow extending parking time within the app - Improve zone and location recognition - Add more payment options ## Newest reviews (11 of 59) ### 2/5 — Never Consistent *2024-04-11* When this app works, it’s great! However, more times than not, it does not. Working downtown and constantly trying to park, what an inconvenience. Please fix! - Pensacola Local ### 3/5 — Often states an error when trying to pay! *2023-09-06* Often states an error when trying to pay! Very frustrating! ### 3/5 — Awesome… when it works… *2023-03-10* Super useful and convenient, if you can get it to log into your account. The work-around is to uninstall and then reinstall the app. Log in will work after fresh install, which is weird. It’s inconvenient to have to do this every time I use the app. ### 2/5 — Confusing *2023-02-14, version 1.2.3* It is difficult to tell when there is a need to pay or not. An error could result in a hefty ticket. It should be clearer. If a time when it’s free to park, when you try to add more time beyond the first free 30 minutes, it should say FREE. ### 3/5 — Ehh *2022-11-02, version 1.2.3* Regularly glitches or fails to load. Could be streamlined. **Developer response:** Hi there. Thank you for your review as your feedback is important to us. We apologize for any troubles you've had while trying to use the app. We would be happy to further investigate. Please feel free to contact us at support@flowbirdapp.com ### 3/5 — Not great *2022-09-18, version 1.2.3* The on street kiosk was out of service and gave us a notice on the screen that said “machine is out of service” and then another couple we were with got a ticket. ### 1/5 — Not user friendly- am I being scammed? *2022-09-16, version 1.2.3* The app is not user friendly. I downloaded it paid my fee with no issue the first time, yesterday. Today I went to log in and it has a different email associated with my phone number so it won’t let me do anything. I tried to change password but when I enter my phone number again it just says the number is already in use. There are no options to trouble shoot to fix the situation. The email address they say is attached to my number has “redirect” in it. Makes me wonder if someone hacked it and is now redirecting my info to them. Does this mean somebody has my credit card info. I hope not but i can’t tell anything from the app with limited to no options to trouble shoot this. I guess I’ll just have to monitor my credit card or maybe even cancel it. I have no way to know if someone stole my info. ### 1/5 — Doesn’t actually work *2022-09-02, version 1.2.2* Says “encountered an error” for every single way to try to log in or set up an account. In 3 words: app doesn’t work. ### 2/5 — Not user friendly *2022-08-25, version 1.2.2* The app is not easy to navigate. Does not always show correct area. Can not login into app when sent a password change link. Can not easily feel add how to add payment . But the biggest issue is that you get tickets even though you have paid!! What a pan having to appeal . Please fix this or get a new company that can handle business. **Developer response:** Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@flowbirdapp.com or 1-877-362-6330. Have a great week! ### 2/5 — Ms Karen Cosgrove *2022-08-12, version 1.2.2* Too difficult to figure out, had to know name of street, would not let me search by zone which was easily voidable on the Kiosk. **Developer response:** Hi Karen, thank you for your review! We do apologize for the troubles you experienced while using the app. Please feel free to contact support anytime at support@flowbirdapp.com for help! ### 1/5 — Login Issues *2022-08-02, version 1.2.2* Logging into this app is inconsistent. Two different phones and two different accounts with login information correct had trouble with signing in. It will act as if it is about to load but will bring you back to the login screen. Because of this issue I got a ticket (was given within 10 minutes of being parked without payment.) If you are going to use this app just be conscious of login issues (one way to fix it we learned is to delete the app and download it again) and it didn’t send a notification of when my parking was going to expire. To add on, the city of Pensacola isn’t much help regarding this app if it has issues or at least the woman I talked to. She didn’t even know it had a notification feature. You also can’t purchase more time for a vehicle on this app until the time expires, this was an issue for a different phone and account. I hope this helps whoever visits Pensacola and uses this app. **Developer response:** Hello and thank you for your review. Your feedback is always appreciated! We do apologize for any issues you experienced while using the app. Our support team is always ready and willing to help. Feel free to contact us anytime at support@flowbirdapp.com ## Most critical reviews (10 lowest-rated) ### 1/5 — The App simply doesn’t work right now. *2024-04-13* Every other update breaks the app. Parking locations won’t load on the app or when you search them. You can’t use the app to pay for parking at this update. When it works, it’s great. It doesn’t work at the moment. ### 1/5 — They target cars with higher ticket fees *2024-03-08* I have worked downtown since August 2023 and pay to park 4-5 times a week. There are times when I have no choice but to pay $20 event parking just to go to work. I’ve received numerous tickets that were inaccurately given for not paying when I did pay. Of course I appeal these and usually win but it’s still a waste of my time. I have walked out to my car with 2-3 minutes remaining on my time, only to find them next to my car waiting to write a ticket. This is a joke and needs to stop. There is no doubt their practices deter people from wanting to work or even go out in the downtown area. ### 1/5 — No room for mistakes *2023-11-30* The app took my default license number and after I paid and realized I had a different car, there was no way to cancel it correct the information on the app. So now I have to pay all over again. ### 1/5 — Flat out HORRENDOUS. Worst app I have EVER used *2023-03-03* No point in changing your vehicles, it’s sticking with whatever you put in there first. I’ve gotten 5 tickets for a car that I no longer have listed in my vehicles. This app is a joke. I would rather put meters in a quarter. UPDATE: now it has quit saving your payments details, so EVERY single morning I have to Re enter my payment details. I am about to start paying the $300 a month to park in the other lot because I end up getting hundreds worth of tickets with this anyway while also wasting several hours a month screwing with the app **Developer response:** Hi there. Thanks for your review; your feedback is important to us. If you are having issues with the app, please feel free to contact customer service at support@flowbirdapp.com! We're happy to help. ### 1/5 — Poor support and consistency *2023-02-16, version 1.2.3* As a downtown business owner it’s beyond frustrating how often the app does not work. Seriously ### 1/5 — Won’t allow card payments via app now *2023-02-15, version 1.2.3* Useless junk ### 1/5 — Cannot Extend Parking *2023-01-28, version 1.2.3* Be careful when choosing the amount of time you want to park. As of this moment, I am not able to re-enter card info to extend parking time. ### 1/5 — App *2023-01-23, version 1.2.3* You are still charged if you don’t go over the free minutes given. ### 1/5 — Payment *2022-12-24, version 1.2.3* Payment has to be setup at the time of new ticket for parking APP will not allow payment method beforehand. Got a $20 ticket immediately after parking—at the time could not figure out the App. ### 1/5 — Never works *2022-12-07, version 1.2.3* Always have to delete and reinstall ## Most praised reviews (10 highest-rated) ### 5/5 — Best App for Parking *2023-06-26* I really love this app. It makes parking when there is a parking fee so easy. ### 5/5 — Way better than Premium parking *2023-03-17* Super cheap/affordable parking ### 5/5 — Easy to use *2023-02-10, version 1.2.3* It’s so easy to use this app, I just wish it let you pay in 15 minute increments like it indicates on the app! But it’s cheap, so I won’t complain too much! 100% so happy I got the app! ### 5/5 — Easy *2023-02-06, version 1.2.3* Easy to use and they give you 15 minutes free ### 5/5 — Easy and quick *2023-01-11, version 1.2.3* Once you are set up, it is easy and quick to pay for parking. ### 5/5 — Fantastic app *2023-01-03, version 1.2.3* Easy and convenient way to pay for parking in Pensacola! **Developer response:** Thank you for your review! Your feedback is important to us. ### 5/5 — Not bad. *2022-11-16, version 1.2.3* The best that can be said for parking your car. ### 5/5 — Great App *2022-11-11, version 1.2.3* Very easy to use and fast processing. **Developer response:** Hello and thank you for your review. Your feedback is important to us! ### 5/5 — Convenient *2022-11-01, version 1.2.3* I like this simple app and the rates are excellent **Developer response:** Hi there! Thank you for your review! ### 5/5 — Sooo much better than before *2021-04-09, version 1.1.3* Just used this again and worked great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*