# Park Plaza Services — user reviews > 64 indexed App Store user reviews of Park Plaza Services by INTERSOFT TECHNOLOGIES d.o.o., rated 4.60/5 from 325 ratings. - Source: https://appshunter.io/ios/app/park-plaza-services/id1531868212/reviews - App overview in markdown: https://appshunter.io/ios/app/park-plaza-services/id1531868212.md - Rating breakdown: 5★ 269 · 4★ 24 · 3★ 6 · 2★ 3 · 1★ 23 ## What do users think of Park Plaza Services? Overall sentiment: negative **Pros** - 💡 Innovative digital key feature - 🎯 Convenient online check-in capability - 👍 User-friendly app layout and design - 🚀 Fast and seamless digital experience - 🔑 Key sharing functionality works well - 📱 Streamlined check-in and check-out process **Cons** - 🐛 Digital key fails to activate or display - ❌ Online check-in frequently doesn't work - ⏳ App takes excessive time to load - 🔄 Constant app update requirements - 🚫 Login functionality broken or unresponsive - 📵 No contact option with hotel via app - 💥 App crashes and freezes regularly - 🔐 Security warnings from iOS - 🎯 Inconsistent functionality across devices - ❓ Confusing error messages and poor guidance **Commonly reported bugs** - Digital key not showing after check-in - Digital key disappears when app is closed and reopened - Online check-in returns 'reservation number not found' error - Guest details randomly fail to save - App hangs on payment page during remote check-in - Login loops back to login screen after successful login - Digital key activation fails within hotel radius - Two-hour early arrival restriction prevents key activation - App requires constant updates that don't fix issues - Digital key opens wallet instead of room on iPhone - Guest names saved as 'unknown' in system **Most requested features** - Direct messaging/chat with front desk through app - Room service ordering functionality - Pool booking system integration - Rewards program tracking and transparency - Better error messages and troubleshooting guidance - Offline functionality for digital key - Guest detail saving that works reliably - Integration with hotel services and amenities ## Newest reviews (11 of 64) ### 2/5 — Not good! *2025-11-23, version 1.3.1* Old, run down and overpriced. The digital keys and services don’t work. Reception and bar were nothing special and not like the on-line photos. I paid £239.00 for a double room the an extra £10 for a top floor room (thinking it may be a nicer, less used room) and it was horrible. I wouldn’t pay more than £90 for this place. We also walked out of breakfast as it felt like chaos, the food looked horrible and the seating was like something out of a 90’s McDonalds. I’ll never go back and it totally ruined our weekend away 😢 ### 3/5 — Have to have WhatsApp! *2025-09-17* Tell people to download WhatsApp in order to chat with front desk for amenities! I had to call the front desk twice for the same amenities since they forgot the first time. :/ Let’s use apps like it’s the future. ### 3/5 — One night *2025-04-22, version 1.2.9* Place was lovely in a great location with very nice room Only problem was the bathroom flooding. Reported to staff who offered me a room change but who wants to move all your stuff late at night. Probably a one off but it did spoil our stay a little. Will try it again as I liked the place. Hoping for better next time ! ### 2/5 — Not impressed *2025-02-14* Room had NO heat and over all service was poor. Next visit going back to Hyatt….. ### 2/5 — 5 Star Hotel - 1 Star Service *2024-11-22* We had a very disappointing experience right from the start. Room not ready so was told bags would be in room when we returned, I collected them myself at 6pm. Told they don’t do complimentary water anymore (even though it stated this on the reservation) and they don’t have large ice buckets and it would be £5 for ice. Was given an option not to do a room service and accept a bottle of wine instead, never received it. On departing, we notice a large ice bucket in corridor from the next room and cleaners supplying free complimentary water from their trolley ! Don’t expect any bathroom vanity packs, you won’t get any. The only reason we gave a 2 star rating instead of 1 was because the cleaners were polite and friendly and the Thames view was spectacular, especially at night, although if you want a Big Ben and Parliament view (as shown when you book) you would probably want to state that at time of booking. Seems to me this hotel is running on a budget but perhaps they could cut costs by not having so many people around the reception and concierge area because clearly these people aren’t doing anything. Contacted after leaving my review stating that all of the information was on the room service menu even though room service staff told us neither option was available at all. Have been offered a free upgrade for next time we stay (after we pay). Disgruntled and definitely won’t be coming back ### 2/5 — Pool is not heated *2024-08-08, version 1.2.6* Main reason I booked this hotel so very disappointing ### 2/5 — Latest update doesn’t work *2024-05-22, version 1.2.6* Can’t get the latest app to work, get to the payment page when checking in remotely and just hangs, none of the options load to pay! ### 3/5 — App has some issues *2024-05-04, version 1.2.4* Well I won’t write a review of the hotel here, (have yet to stay) but just a few words regarding the app. It looks very impressive and seems to tell me all I need to know, and the digital key idea is a brilliant one. However, when I came to check in, I was prompted to update guest details for the three other people in my group. Unfortunately it seemed to randomly save/not save guest names. So I tried to enter details again and hit the save button, but it would only save details for two of us, leaving the other guests as named “unknown”! Off you can get that sorted I’d give it more stars. ### 1/5 — App does not work *2024-02-15, version 1.2.4* Couldn’t do online checkin. Once checked in at the front desk could log in to use other services of app “Something went wrong please visit the online check-in desk” No point to this app if it does not do anything but frustrate the user! ### 1/5 — Useless *2024-01-24, version 1.2.4* After writing in the app all my personal data it failed to give me a room number, I had to do the normal check-in at the reception giving again all my data Don’t waste your time, don’t use it ### 4/5 — 2 nights stay *2024-01-15, version 1.2.3* Siamo stati dal 12 al 14 stanza 1184. Abbiamo prenotato pernotto e colazione. La hall molto bella, la camera molto piccola ma per gli standard di Londra ok , camera molto molto pulita . Al nostro arrivo il letto per il bambino non era stato fatto . Il bagno pulito ma non c’erano salviette per la terza persona e nel bagno non è presente un kit toiletries . Nemmeno è presente la presa USB per caricare i telefoni. Se non hai un adattatore e non te lo forniscono loro, non puoi caricare il telefono . Per un 4 stelle è una grande mancanza. La colazione buona, nella media. La cottura dei croissant un po’ indietro entrambe le giornate . Non c’è molta scelta per il gluten free. Solo pane con semi, marmellata o muffin (1) con mirtilli . Per un bimbo non va bene. La piscina ha limiti per i bambini e se non prenoti non possono entrare questo non va bene. Perché anche il bambino paga quanto un adulto per tutti i servizi . Lo staff di reception preparato lo staff di sala delle colazioni un po’ meno preparato ma molto molto gentile . Nel complesso due notti a più di 500 euro non sono sicura che lo riprenoterei . Ottima la posizione davanti al big ben. ## Most critical reviews (10 lowest-rated) ### 1/5 — Digital key option not showing *2025-11-13, version 1.3.1* I know I complain about digital key option not showing after check in on app and have have complain to the hotel (Leeds)few times, but they keep saying other customers don’t have problem with their app. Mine always work in the past until past few times and maybe until the last update, the digital key option not showing after check in, but showing when not check in yet, so weird. Even more weirder is I received notification saying digital key is is now activated when I’m close to hotel and I can use to enter my room, but when I close the app and open again, the digital key option disappeared again, so clearly there’s something wrong with the app. PLEASE fix it!! ### 1/5 — Lousy service *2025-07-08* Sitting here in the lounge after they told me I have a discount I can use while my room is prepared. I’m five minutes early for check in and they don’t have the room ready and the discount does not apply to the drink. This is the second time I have stayed here in a week, because of business, and it’s still a lousy app and terrible hotel. ### 1/5 — Online check in don’t work for Park Plaza Leeds *2025-06-14, version 1.2.9* Overall app layout very good, love the digital key option. Start lower the rating when I do online check in to skip the queue and over 50% of the time, this function don’t work (keep saying the reservation number not found) and I end up have to queue to check in. I been told it might be a glitch on the system and tried again later and still don’t work after many attempts. Then I been told it might be because I haven’t paid for the booking. This is entirely false because when i booked this hotel first time, it let me do online check in and pay for it during the process. Please do not advertise online check in and digital key option if it don’t work half of the time ### 1/5 — Front desk is so not useful *2025-06-10* No way to contact the hotel via the app, either before or after arrival. Very rudimentary app. ### 1/5 — Not good enough . *2024-08-19, version 1.2.6* Hi after staying at the park plaza on the 12 - 14 of august. Enjoyed the hotel the room and the breakfast. Very disappointed with staff. Day 1 after spending 3 hrs traveling to london in the hot sun. Tried online check in and digital key that did not work. Had to go to reception to check in it took 25 minutes kids got bored waiting to long in that heat. Day 1 booked early check by two hrs and late check out by two hrs. Seemed to have trouble at check in with the room we were going to. We were given rm 730. We got to the room there was a card on the dresser it was for a lady named krishner wishing her a happy stay. The room was laid out for 3 guests three sets of towels three bottles of coke three bottles of water. I went to reception to get more towels i was told they would be sent straight up. 3 hrs later still no towel had to go to reception again.On the room itinerary it stated slippers and bath gown's we got none. I mentioned this on 5 occasions nobody seemed interested. The girls aged 11 and 12 were looking forward to those. Day 2 just got on with vacation. Day three went out after a nice breakfast. Got back to the hotel at 12 15 pm could not get cards to operate lift but another guest got in so we went to the room. Tried cards no access. Went back to reception we were given two new cards. Went back to the room after about 20 mins a lady worker at the hotel let herself in our room not so much as a knock. I told her to leave she said the room should have been vacated at 12. I told her we booked a extra 2 hrs days before.so i went to reception to complain about the person entering the rm where are kids were. I was told it was a mistake and would be sorted out. So i went back to the room after about Another 20 mins as we were getting showered ready for our trip back another lady a cleaner came in with a trolley. I told her to leave and went back to reception. I went back to the same man i complained to the first time. Told him i was not happy he went and got a manager.it seemed to me the manager was the first person who actually listened to my concerns. The manager agreed it was not acceptable and offered me the money i paid as early and late check out back.she also offered me free drinks but after spending all that time at check out i had to decline as it was time to leave for home. Not best impressed. Ps what happened to the slippers and bath gowns. ### 1/5 — Terrible service avoid at all cost *2024-07-24* We arrived at the hotel at 11 AM after a long journey, having previously called to request that our room be ready upon arrival. Unfortunately, this request was not honored, and we did not receive our room until 5 PM. Despite having prepaid for a four-night stay, our experience was consistently disappointing. Each day, we spent our time exploring the city, only to return to an unclean room due to the housekeeping staff being significantly backed up. Additionally, both the front desk and housekeeping were unresponsive to phone calls, necessitating in-person visits to the reception desk for any required service. ### 1/5 — Terrible *2024-05-24, version 1.2.6* Arrived at the hotel, digital key doesn’t work and no one to help ### 1/5 — Horrific app *2024-05-22* You’d have to look long and hard to find a more useless, incomplete and outright error ridden app that somehow was even allowed on the App Store. The hotel itself was fantastic in every way. ### 1/5 — Good hotel, dreadful app *2024-03-07, version 1.2.4* The hotel is great - I’ve stayed there loads. The app is indescribably poor and barely if ever works. The experience is you go to the login screen, enter your details then wait. Nothing happens for a while, followed by… nothing. Sometimes you are lucky and get a “you are logged in” screen but then the only available option is the back key which takes you back to the original menu where you find your are now logged out - meaning important options like booking room service or a pool slot are unavailable. And they won’t let you swim unless you’ve used the non-working app to book a slot. ### 1/5 — App poor *2024-03-04, version 1.2.4* The on line checkin via this application never works! ## Most praised reviews (10 highest-rated) ### 5/5 — Super Lage *2025-07-15, version 1.2.9* Danke an das super Frühstücksteam, besonders Anshida. Und Danke für die Hilfe durch den Guest relations manager Roham Hatami. Es war ein schöner Aufenthalt im Park Plaza Riverbank London. ### 5/5 — Absolutely Exceptional! *2025-06-09* I had an amazing stay at Park Plaza—truly one of the best hotel experiences I’ve ever had. The hospitality was outstanding, the room was spotless and beautifully designed, and the service was beyond excellent. From check-in to room service, everything was handled with such care and professionalism. I honestly have no words to fully describe how good it was—just perfect in every way. Highly recommended! ### 5/5 — Park Plaza County Hall London *2025-05-01, version 1.2.9* Ein sehr schönes, sauberes Hotel mit sehr gutem Service. Das Frühstück ist ausgezeichnet. Die Lage ist Top, man kann fast alles fussläufig erreichen, sehr zentral gelegen. Falls man Fragen oder Tipps braucht, kann man sich gerne an die Rezeption wenden, sehr kompetenter Service und nette Menschen. ### 5/5 — Love the digital experience *2025-02-05, version 1.2.6* I really love the digital experience with the Park Plaza Hotel. Going straight to the room, having amenities at the tip of my finger, great job! ### 5/5 — Park Plaza Waterloo *2024-10-13, version 1.2.6* Amazing Hotel ### 5/5 — Wonderful start to our 20th Anniversary *2024-10-07* We spent 3 amazing nights at Park Plaza Riverbank and we had the most wonderful stay and experience. Every single person was the most friendliest, helpful and always went above and beyond. Our room was Magical… it had absolutely the best view we could ask for. The parliament and Big Bend shining bright, the Lambeth Bridge lighting up at night, the Eye lit up and all those lights reflecting off the water. Thank you so much to the staff and management of this exquisite hotel!! The Cassidy’s ### 5/5 — Amazing perfect location *2024-09-02, version 1.2.6* Totally perfect stay! staff where very welcoming and helpful. Totally worth the money ### 5/5 — Best *2024-08-15, version 1.2.6* lovely hotel helpful staff. great location . Good breakfast and efficient staff I will recommend ### 5/5 — Outstanding visit *2024-06-16, version 1.2.6* From the minute we walked in till the moment we left our stay was a pleasure.Elliot who checked us in was polite and well mannered and nothing was a Trouble for him . The food amazing . The location brilliant walking distance to all major attractions. The area felt very safe and I would not hesitate to stay again ### 5/5 — Great location, proper service *2023-09-02, version 1.2.1* My husband and I stayed at this hotel and it was a beautiful experience. The staff is very friendly. The room is a 10. The location is a 10. Thé view from our high floor room was a 10. Would go back in a heart beat. Only point for improvement is to have slippers in the room and bath maths in the bathroom. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*