# Park Princeton — user reviews

> 46 indexed App Store user reviews of Park Princeton by The Town of Princeton, rated 4.73/5 from 2,840 ratings.

- Source: https://appshunter.io/ios/app/park-princeton/id1440778297/reviews
- App overview in markdown: https://appshunter.io/ios/app/park-princeton/id1440778297.md
- Rating breakdown: 5★ 2,214 · 4★ 139 · 3★ 50 · 2★ 18 · 1★ 104

## What do users think of Park Princeton?

Overall sentiment: negative

**Pros**

- 🚀 Convenient
- 💡 Prevents parking tickets
- 👍 Easy to use

**Cons**

- 🐛 Connectivity issues
- 💰 Excessive convenience fees
- 🔑 Complicated login process
- 🕰️ Strict time enforcement
- 🤖 Lack of customer support
- 🤔 Confusing UI

**Commonly reported bugs**

- Inconsistent payment processing
- Time selector issues
- Repeated login requirements
- Unreliable app functionality

**Most requested features**

- Add Apple Pay support
- Implement grace period for time extensions
- Improve payment history tracking
- Provide better customer support channels

## Newest reviews (13 of 46)

### 1/5 — Network Error every single time

*2022-12-12, version 1.2.0*

I have never ever had one smooth experience with this app.  When I try to “submit payment”
I get an error message every time.  And there is nothing wrong with my credit card.  Paying so much for parking is bad enough, but then to be tortured by this app really adds insult to injury.  Most frustrating app ever.  Nobody has time for this nonsense.   Please fix it!!

### 1/5 — Connectivity problems

*2021-08-28, version 1.2.0*

App never seems to work and says it cannot connect to server. The problem has to be fixed because going to the website each time is tedious and defeats the purpose of having an app. Furthermore, the service fee is unwarranted and undeserved given how poor the service is.

### 1/5 — Convenience has a cost

*2021-08-07, version 1.2.0*

This is what I found very annoying. Granted, paying with the app was very convenient, especially as I could not get the meter to use my credit card and I didn’t have $3.50 in coins. However, the app charged me $4.40, which was 40 min past the limit one must pay. Now, I thought I discovered a bug in the application as the app indicated I could not pay beyond 8 pm. What I discovered is there is no way to contact anyone in the app. My only option is to write a review or bring it to the attention of the Princeton parking authority.

<They did respond, here is my reply>
Stacy (if that’s your real name),

Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?” 

Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”

### 1/5 — Scum and Greedy

*2020-01-22, version 1.0.17*

This app is scum of the earth by charging an insane 35% convenience fee. This is how you get people to never visit Princeton again.

### 1/5 — Very precise. Too strict.

*2019-10-11, version 1.0.16*

I parked across the street from my appointment. I put in time to 1:01 pm. By the time I walked across the street, it was 1:03 pm and I was being written up for a $40 ticket. The officer said I should have added the full 3 hrs instead of the 1.5hrs I needed. This app is too precise: it lacks human empathy. Wouldn’t it be reasonable to have a 5 min grace period? So frustrating.

### 1/5 — No customer support

*2019-09-13, version 1.0.16*

I received a ticket even though I had paid for parking.  ParkPrinceton never responded to my numerous requests for customer support on this issue.

### 1/5 — Pitiful!

*2019-06-20, version 1.0.16*

Despite my having filed three or four bug reports with technical support, and reporting bugs to the municipal government of Princeton, and even deleting and reinstalling this app, it continues to function incredibly poorly. 

•It does not show my parking history. 
•Worse, every time I park, it tells me the payment could not be processed, even though in fact it HAS been processed. 
•Reporting bugs through their app results in auto replies that are never followed up. 
•The fee that is charged every time someone uses the parking app is unreasonably high. 

The company behind this parking app should be sued or fined by Princeton government for their pitiful excuse of an app.

### 1/5 — Cannot extend time

*2019-05-25, version 1.0.12*

System does not allow for time extension. 
Convenience fee charged ($0.35) every time you restart.

### 1/5 — Terrible

*2019-05-06, version 1.0.12*

Cumbersome to set up (understatement). No way to configure notifications. Requires text code for 2 factor identification every log in. How about supporting fingerprint reader instead. Have not even tried to use it but based on set up experience, I have zero confidence. All this and a “convenience” fee!  No thanks.

### 1/5 — Weak UI

*2019-05-01, version 1.0.12*

Its a major pain to use versus other parking apps.

### 1/5 — Princeton parking

*2019-04-30, version 1.0.12*

Too expensive; no rebate for early return

### 1/5 — App User

*2019-04-20, version 1.0.11*

Have to login every time I use the app with email confirmation and re-enter PIN.

### 1/5 — ZERO STARS

*2019-04-17, version 1.0.11*

Double billed repeatedly, there is no phone number to contact. Constantly have to sign in. No refunds. Don’t use!!!! Pay at the stations

## Most critical reviews (10 lowest-rated)

### 1/5 — Inconvenient

*2026-07-01, version 9.8.1*

Take long time to set up

### 1/5 — Apple Pay

*2025-12-12, version 9.4.0*

It’s so annoying that this app doesn’t accept Apple Pay. I’m parking to go somewhere, already late, and need to fish out my credit card while standing in a parking lot and type in all the numbers. Either Princeton should bring back the kiosks or you can add another gd payment method. Also, why am I being charged a convenience fee when it’s the only option and not at all convenient?

### 1/5 — UX flaw

*2025-07-27, version 9.4.0*

So I was paying for parking and had to set up a new card. After doing so I got the visa animation, assuming the payment was set up. Unfortunately not, so now I have to pay a $45 fine 😠

### 1/5 — Additional Convenience Fee

*2025-05-04, version 9.4.0*

They charge a convenience fee for each parking session, which I don’t mind, even though most other apps don’t. But they also tack on another $0.25 every time you want to extend your parking! Just rubbed me the wrong way!

### 1/5 — Keeps interrupting me to ask for feedback

*2024-12-04, version 9.4.0*

Please stop

### 1/5 — Garbage app

*2024-05-04, version 1.2.0*

Requires a cc but won’t accept it because it already has it but requires a cc not won’t accept it because it already has it over and over

### 1/5 — Prefund wallet hoax

*2024-02-05, version 1.2.0*

Charge you convenience fee for each transaction even if you prefund the wallet. Cannot merge fund from two wallets. Also cannot combine wallet fund with credit card payment, so you will always have some leftover in the wallet.

### 1/5 — Glitchy and stalled

*2023-10-21, version 1.2.0*

When you have 2 bars or less the app glitches or stalls for 30-90 seconds.  Very annoying when you are trying to extend your parking after you receive a two minute warning for violation.

### 1/5 — Poor Quality

*2023-09-23, version 1.2.0*

Entered my new AmEx card and site responded already saved. Nothing else. Had to enter a Visa card to park. Poor quality app. Why not using the app everywhere else in NJ?????

### 1/5 — Always glitching

*2023-05-01, version 1.2.0*

Very poor user experience.  Gets stuck all the time.  Very frustrating.

## Most praised reviews (9 highest-rated)

### 5/5 — Princeton Parking

*2022-12-20, version 1.2.0*

Has made my life so easy.

### 5/5 — Súper fast

*2022-03-31, version 1.2.0*

Great

### 5/5 — Convenient App

*2021-10-23, version 1.2.0*

Very user friendly and convenient.

### 5/5 — Works well

*2019-11-16, version 1.0.16*

Convenient. Easy to use. Makes remembering quarters a thing of the past.

### 5/5 — Highly convenient!

*2019-05-16, version 1.0.12*

Love this app and the ease of payment, reminders, and ability to add more time all from my phone ... no more running in a panic to feed the meter!

### 5/5 — Convenience fee issue!

*2019-04-29, version 1.0.12*

The app works great but I don’t agree with paying a convenience fee everytime we pay for parking especially when the convenience works both ways.

### 5/5 — Very Convenient App

*2019-03-02, version 1.0.9*

So easy to use. Has prevented me from easily getting two parking tickets this year.  Very good app.

### 2/5 — Decent but large and inconvenient

*2022-04-29, version 1.2.0*

The UX on the app is decent. However, it’s relatively large and takes a long time to download especially while you’re standing next to the meter trying to pay, since the city apparently can’t use something standardized like ParkMobile. The convenience fees are annoying, as well as the fact that it doesn’t integrate with Apple Pay, so after the long annoying install process you have to sit there and manually type in your credit card number.

### 2/5 — Do not trust your credit card to this garbage.

*2018-12-09, version 1.0.1*

This is the most ineffective app I’ve ever attempted to use.  If you can get it to work it can’t identify where you’re parked so you have to enter your location every time.  Navigation is completely random. Worst problem is that it loses you. I’ve tried to use it a number of times and it “forgets” that I’m already a user and tries to enroll me again.  I’ve contacted my credit card company and blocked this app.  An app this bad is not SECURED.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*