# Parkdean Resorts – Order & Pay — user reviews > 121 indexed App Store user reviews of Parkdean Resorts by PARKDEAN RESORTS LIMITED, rated 4.40/5 from 46 ratings. - Source: https://appshunter.io/ios/app/parkdean-resorts-order-and-pay/id1516594055/reviews - App overview in markdown: https://appshunter.io/ios/app/parkdean-resorts-order-and-pay/id1516594055.md - Rating breakdown: 5★ 34 · 4★ 4 · 3★ 2 · 2★ 5 · 1★ 1 ## What do users think of Parkdean Resorts? Overall sentiment: negative **Pros** - 👍 Friendly and polite staff members - 🚀 Fast service when app works properly - 💳 Easy payment process via app - 🎯 Convenient table-to-table ordering - ⭐ Owner's discount application simplified - 🏖️ Good park facilities and amenities - 🎉 Welcoming atmosphere and entertainment **Cons** - 🐛 App frequently crashes and glitches - 📶 Poor WiFi connectivity throughout sites - ⏱️ Extremely long wait times for orders - 💸 Overpriced food and beverages - 🔌 Unreliable internet connection - ❌ App shows items unavailable despite availability - 🚫 Forced app-only ordering removes choice - 🧹 Poor cleanliness of facilities and caravans - 🔥 Heating and hot water issues in caravans - 🛠️ Maintenance problems (showers, appliances) - 📱 Difficult app navigation and interface - 💳 Payment processing failures and double charges - 🎪 Accommodation smaller than advertised **Commonly reported bugs** - App fails to process orders - Double charging on payment transactions - Menu items show as unavailable when in stock - WiFi connectivity prevents app usage - App crashes and logs users out unexpectedly - Error codes when attempting to order - Card payment rejection without clear reason - Slow app performance and buffering - Password reset emails delayed for hours - Offers not applying to restaurant orders - Missing items from completed orders - App freezes during checkout process **Most requested features** - Online payment option instead of app-only - Allergy/dietary requirement input in app - Ability to modify orders (e.g., substitutions) - Bar payment option as alternative to app - Default settings for drink customizations (ice, fruit) - Reorder/edit previous orders functionality - Kids milk and beverage options - Drinks package or discount for families - Comprehensive facility booking app - Faster password reset email delivery - Deals and promotions applied to app orders - Table number system for all seating areas ## Newest reviews (12 of 121) ### 2/5 — Too clunky *2026-09-04, version 1.10.0* Stopping at parkdean so decided to download the. The app is clunky with no real flow. Also it’s just food & drink so don’t get looking to see what is going on at the site. Most apps will also allow you to pay as “guest” but not with this app. You can choose all the food you want and then proceed to checkout. Once there you have to register before making a payment. Far too slowly & cumbersome. They need to take a leaf out of Haven’s app. That will show them the way. ### 2/5 — Inflexible and slow *2026-08-23, version 1.10.0* No add or remove items according to taste and allergies cannot be logged via the app. Would be quicker and more accurate to order direct from a staff member. ### 3/5 — Disappointed *2026-06-30, version 1.10.0* Whilst the food we have had has been lovely there is so much on the menu that isn’t available. No pizzas, no burgers for example. Strips and scoops not open on the days we are here. Tables left uncleared and uncleared for long periods of time ### 5/5 — Blown away *2026-03-28, version 1.9.0* Only arrived today and already textbook perfect! Can order to table. Such for kids of all ages to do. Each food place we have tried so far has been spot on and all staff knowledgeable and kind! ### 5/5 — Main meals *2026-03-02, version 1.9.0* Food was delicious ### 4/5 — Service great *2026-02-18, version 1.9.0* Can’t fault the service it’s great and everyone is so friendly. I love that outside is heated too though the buttons need to stay on more than a couple of minutes. Only four out 5 because the prices are bonkers but I suppose you expect that. ### 3/5 — Doesnt need an app *2026-02-10, version 1.9.0* Why cant I pay online instead ### 5/5 — Lush *2025-12-31, version 1.9.0* Love it ### 5/5 — Great park *2025-11-01, version 1.9.0* Great park for the kids, great staff! Shane some of the drunk residents causing trouble for folk just trying to enjoy their down time - staff could be a little firmer with the drunken lout behaviour and just remove trouble makers from the park. Apart from that it’s a lovely little site. ### 5/5 — 5 stars *2025-10-11, version 1.9.0* Amazing it is so good I love their services ### 5/5 — Efficient and easy *2025-09-18, version 1.9.0* The app is so easy to use and applying your owners discount is dead simple too! ### 5/5 — 5 Star *2025-08-25, version 1.9.0* Very easy to navigate and use ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-08-29, version 1.10.0* Terrible to use when ordering food. Creating an account for a 1 off event is massive over kill. ### 1/5 — Needs work *2026-08-06, version 1.10.0* App needs work, too convoluted to get food delivery so then you can’t get your delivery time as it takes so long to go through so then you have an error at payment and have to go through and pick another slot. For some reason you have to create a new account separate to the account you booked the holiday with so then you have 2 accounts with the same email for Parkdean which is poor - needs to be linked which would provide better data for them anyway so unsure why they did this. Give the UI some more testing. Also found at bars that had cocktail offers etc these were never on the app so considering the app is promoted as the place to go for deals this is incredibly poor. ### 1/5 — Never again *2026-06-26, version 1.10.0* This place is a dump. £5m spent on what. ### 1/5 — Delivery option doesn’t work *2026-04-14, version 1.10.0* Spent ages trying to order delivery but kept getting errors re accommodation, then missed timeslot and had to start again each time. Eventually had to opt for click & collect. ### 1/5 — J *2026-03-15, version 1.9.0* Why do you need my address for me to order some gah damn chicken strips ### 1/5 — Too long winded *2025-12-20, version 1.9.0* Took so long I missed my order slot ### 1/5 — Mr *2025-10-18, version 1.9.0* Too complicated site ### 1/5 — Hell on earth *2025-08-28, version 1.9.0* It’s ok if you like substandard food, crowded bars and restaurants, slow awful app to order food. By the time the order goes, it’s all sold out. Get me out of here. ### 1/5 — Poor site *2025-08-11, version 1.9.0* No instructions for any thing in the chalet shower hot cold hot cold stops working lots of spider webs and spiders,can’t get fire in chalet to work🤷🏽‍♂️. Outdoor swimming pool infested with flies obviously filters not working and staff not bothered disgusting could not let my grandchildren use it. I could go on but I think you need to inspect the site will not stay here again. So agree. Ps I have stayed at other Parkdean sites and found them very good. Can’t see me spending Over £3000 with you again will look at other companies 😡 ### 1/5 — Woeful app *2025-08-10, version 1.9.0* The resort we stayed at in Camber Sands was fine but this app is shockingly poor. Food showing as unavailable in the app being served to people at their tables in the Moathouse bar. The WiFi is also poor at this site. ## Most praised reviews (10 highest-rated) ### 5/5 — Chicken bucket *2026-09-04, version 1.10.0* Excellent ### 5/5 — Fantastic *2026-08-28, version 1.10.0* Staff and food is amazing! Keep up the great work all! ### 5/5 — Greedy *2026-08-28, version 1.10.0* Easy to order food is good love the idea the food is delivered ### 5/5 — Great service *2026-08-20, version 1.10.0* Nothing but great things from the staff here ### 5/5 — Easy *2026-07-08, version 1.10.0* Easy to order and pay and they bring food n drink to your table.👍 ### 5/5 — Service at Boathouse *2026-07-08, version 1.10.0* Fantastic place to relax eat and drink Excellent service ### 5/5 — Easy app *2026-06-26, version 1.10.0* Easy to use app ### 5/5 — Late night street food *2026-06-13, version 1.10.0* Amazing service .. lovely food .. Joshua went above and beyond to help with our order :) ### 5/5 — Mrs F *2026-04-17, version 1.10.0* Great service ### 5/5 — Mr *2026-04-14, version 1.10.0* Brilliant service, beautiful human beings --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*