# ParkLouie — user reviews > 27 indexed App Store user reviews of ParkLouie by Parkmobile USA, Inc., rated 4.70/5 from 1,748 ratings. - Source: https://appshunter.io/ios/app/parklouie/id993807807/reviews - App overview in markdown: https://appshunter.io/ios/app/parklouie/id993807807.md - Rating breakdown: 5★ 1,481 · 4★ 141 · 3★ 51 · 2★ 16 · 1★ 59 ## What do users think of ParkLouie? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient parking payments **Cons** - 🐛 App not working as expected - 🔒 Security and privacy concerns - 💰 Excessive fees and charges **Commonly reported bugs** - Parking information disappearing from app - Issues with sending parking details to email - Problems with resetting password **Most requested features** - Allow changing payment card - Add option to extend parking time - Improve app navigation and usability ## Newest reviews (7 of 27) ### 1/5 — $500 worth of tickets after using app *2020-03-13* This app and their vendors don’t work well together. $500 dollars of tickets and can’t get customer service from the app or the parking vendor to correct the issue. 6 months of sending paid receipts and still nothing. Any company that won’t take responsibility for the app they create and pushes all accountability to its vendors is an application I’d stay away from. **Developer response:** This sounds like unusual app behavior and we will need to investigate further. I know that being cited can be frustrating and we would like the opportunity to investigate this for you. Please send an email with a copy of your citation to feedback@parkmobile.io and we will assist you right away. ### 1/5 — Can’t extend your parking time *2019-06-02* This app is terrible. There is no easy way to extend your parking time. When you try and pay for you’re parking after the initial time it won’t allow you and I needed up getting a ticket because of it don’t use this app it’s difficult to use and it’s been nothing but a headache for me **Developer response:** This sounds like unusual app behavior and we would like to investigate further. Please send an email to feedback@parkmobile.io and we will assist. ### 1/5 — Difficult to set up *2019-03-30* Moving between the screens is extremely difficult. If you have not set up for the right car and you have such a duration, you have to start all over again once you set up your car. Ditto for your credit card. You have to go back and go through the set to ration process all over again if there’s any information that is not correct. This was very tedious **Developer response:** This sounds like unusual app behavior and we would like to investigate further. Please send an email to feedback@parkmobile.io and we will assist. ### 1/5 — City greed *2018-12-17* Paying to park when the vehicle is not being monitored is a greedy and unethical practice. The 2 hour “limit” is also an extremely inefficient and flawed theory of operation. **Developer response:** Parkmobile facilitates parking reservations for over 200 locations nationwide. Our online reservation system contains the inventory to conveniently place an order for your parking needs. Unfortunately, we do not own, operate or manage the onsite parking. We are not onsite to provide security as this is up to the owner of the location. Also, the amount of time offered to you is at the discretion of the facility owners. In some cases, the app may provide more or less time than what is actually being offered onsite. Please email us at feedback@parkmobile.io with any additional questions or concerns that you have. ### 1/5 — ParkLouie *2018-08-29, version 8.1* Hard to change liciense on car ...or delete to add new liciense # ### 1/5 — Pain *2018-08-21* 15 min of min life I would have rather spent shopping instead of setting up an app. **Developer response:** I am sorry for the inconvenience. The registration process is typically a very easy process. If you would like to provide additional information on your experience, please send an email to feedback@parkmobile.io. ### 1/5 — Bad app *2018-08-21, version 8.1* Terrible app ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2026-01-21* App does not send links to emails that are added. If you want people to pay for parking, make an app that works. ### 1/5 — Awful *2025-02-01* The app is designed in such a way as if it is punishing you for using it. Honestly I’ve been trying to just pay my bill for the past hour and received none of the emails they promised and made no progress. LET ME GIVE YOU MY MONEY FOR PARKING DAMMIT ### 1/5 — Does this even work? *2023-03-17* This app is wack. I have used it a few times and two times now I have gotten parking tickets after putting everything in and paying then I get a ticket and all of a sudden the parking information on the app has disappeared... hmmm pretty weird. Happened two times now… we need to go back to old fashioned meters! Always pay with the machine and get a receipt or screen shot your purchase! Over 40 dollars in traffic tickets while using this app. St. Louis just trying to steal my money **Developer response:** Oh no! We sincerely apologize for the frustration that using our app has caused you. We'd be more than happy to look into the details of your experience, please send an email to feedback@parkmobile.io and we will investigate. Thank you! ### 1/5 — Can’t reset password *2021-08-28* Annoying ### 1/5 — Does not work *2021-07-19, version 9.8* This app is useless ### 1/5 — Not great then sold my email *2021-06-11* Wasn’t the best app and half worked. Then they sold my email to Viagra Spam. I made an email specifically for this not given to anyone else. Uninstalling, killing the email, and will NEVER use again. ### 1/5 — Asked for zone but not meter number *2021-05-28* My meter was still red after paying. Still risks getting a ticket. Fix this. Only asked for zone number and had no option to put meter number. I couldn’t choose that specific spot. ### 1/5 — I should have known *2021-04-30, version 9.8* You should know if you already had this app prior to 3/2021, your password and license plates number were probably compromised in a hack. I had security issues with this app from the start - I should have known better. ### 1/5 — Can’t update payment card *2021-02-12* Ok so here’s the thing ... people get new debit and credit cards all the time but there is no way to update your payment info on the app once you put a card on there it’s on for life which is insanely stupid and frustrating!!!!! **Developer response:** This sounds like unusual app behavior and we would like to investigate further. Please send an email to feedback@parkmobile.io and we will assist. ### 1/5 — Worthless app *2020-10-17* Parking tickets in Saint Louis are only $15 - which is basic parking fare in most metro areas. Just risk the ticket and enjoy free parking when you can get it. From my experience the system alerts local meter patrol officers when to your time expires so even after paying for a few hours if you’re 2 min late getting back to your car you’ll have a ticket which means you’ve now paid for parking twice. Skip the app and just expect a $15 fee. It’ll save you the initial meter money and it’s simpler than this clunky app anyway. **Developer response:** We would like to know why you feel this way. Please send us an email with additional information about your experience to feedback@parkmobile.io. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use. *2021-04-27* Easy to use. ### 5/5 — Soulard local *2021-03-05* I didn’t realize onstreet was metered. First time using PL & it was super-easy! Can even set a 15-min reminder + extend parking if need be👏 ### 5/5 — Right-On *2018-09-12* This so convenient, the STL is getting with the worlds new technology GREAT!! ### 5/5 — Park Louie Newby *2018-08-16, version 8.1* I LOVE it...no more quarters! ### 4/5 — Pretty Good, few things to improve *2023-10-14* Works as a fairly simple parking app, the only thing I have qualms with is that if you accidentally make a parking payment for one car but you have multiple cars on the app and you meant to put a different car in, you should be able to change it. I’ve had to multiple occasions pay twice for the same parking spot bc of this issue. ### 3/5 — Pretty good actually *2021-01-23* This is just my 2nd time to use the app with a long break in between. I have found it a bit confusing at times but overall it is actually pretty good. **Developer response:** This sounds like unusual app behavior and we would like to investigate further. Please send an email to feedback@parkmobile.io and we will assist. ### 3/5 — Great app but.. *2018-08-01* It would be great to have the option to change your car once the payment had been made. **Developer response:** Unfortunately, parking transactions can't be adjusted once started, as no parking operator allows us to have that functionality. If you have any additional questions or concerns, please send us an email to feedback@parkmobile.io. ### 2/5 — Your password requirements are obnoxious *2020-01-28* If you are going to require a special character, then allow all special characters. Don’t restrict it to like 6 and then only mention what they are when someone fails to guess what special characters you happen to find valid. ### 2/5 — Payment *2019-10-12* With the new updates and so called bug fixes I can’t change my card to make a payment so now I’m inconvenienced because it won’t allow me to add a new card. Please fix other than that it would be an awesome app. **Developer response:** This sounds like unusual app behavior and we would like to investigate further. Please send an email to feedback@parkmobile.io and we will assist. ### 2/5 — Be prepared to pay a fee *2015-07-09, version 3.7.0* They tack on a "transaction fee" for the convenience of using their app... Every time you park. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*