# parkrun Virtual Volunteer — user reviews > 60 indexed App Store user reviews of parkrun Virtual Volunteer by parkrun Global Limited, rated 5.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/parkrun-virtual-volunteer/id1309438300/reviews - App overview in markdown: https://appshunter.io/ios/app/parkrun-virtual-volunteer/id1309438300.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (11 of 60) ### 4/5 — 1st time volunteer usage *2024-07-20* Hi volunteered today for the 1st time and was the timekeeper for the event. I found the app was very easy to use & to also the “submit results” so generally I think the app is pretty good with a fairly nice UI. The only improvement I think you should consider to reduce false times is to reduce the size of the touchpad to an area that covers the “Stopwatch” icon, say about 2-3mm above & below & 6-8mm on both sides & use a contrasting (maybe bright green button icon) colour to mark the touchpad. I only logged 1 false time when I accidentally brushed the touchpad close to the edge of the screen, otherwise all was good! 😀👍 ### 4/5 — App correction *2024-04-06, version 2.0.11* Hi, this simple app is user-friendly and in general works well. I would just like to alert the development team of a problem that needs correcting. On my iPhone 11 Pro adjusting the volume button also records a time. For example, today I wanted to increase the volume so that I could better hear when I have recorded a time, but that resulted in about 10 additional “people” being recorded! Hope this can be fixed. ### 4/5 — Turn WiFi off *2024-02-08* As said before. Some Parkruns are in town and just turning to airplane mode is not enough. To stop interruptions, turn WiFi off as well. So phones are configured to log on to local hot spots. It caused us problems in Whitstable. Please take note. Main HQ seem unable to comment. Thank you. Phil Hadler.n ### 4/5 — Great app but can be better *2023-11-18* Hi, I think the app is simple and great. One thing I noticed today was that the volume up was adding extra times in, which I wasn't expecting. I was actually trying to increase the volume so I could hear the beep louder. This caused the results to get messed up. It would be great if we could hold down and delete an accidental time with a confirmation. That would allow us to quickly fix errors as they happen and provide more accurate timings. ### 4/5 — Great app but please add a swipe to delete option *2023-11-18, version 2.0.11* The app works really well for most things but really needs a “swipe to delete” option on the timing part - when it rains, raindrops hit the phone and cause false presses/times. Sometimes on starting the timer it will also add one or two false times at 00.00.01 or 00.00.03 seconds throwing all the other times out! “Swipe to delete” or at least “swipe to flag as incorrect and not upload” would be massively useful to fix this issue. It would also come in handy for when non finishers walk through the finish funnel multiple times - our finish funnel is really narrow and even though we try and stop this, people still walk through and occasionally get recorded by mistake by the timers messing up the results. ### 4/5 — Still glitches on timing *2023-10-06* We were hoping the update may solve the problem of the app counting a run time when you initially just want to start the timing. It hasn’t so be aware that you need to do a couple of test runs once in airplane mode to make sure. Hope it hets sorted soon as a nightmare. ### 4/5 — Does the job *2023-08-21* Feature request: allow users to volunteer directly from the app. Allow them to choose event, date and preferred role, the app can then send off a pre-filled email. ### 3/5 — Timekeeper *2023-02-24* When using the timekeeper function, can the volume Up/Down buttons be disabled. If these are pressed it rapidly records multiple finishers which causes problems in the results. Haptic feedback on each click would also be a great help. **Developer response:** Hi Timekeeper, Haptic feedback is coming in the next version! ^ LG ### 3/5 — haptic feedback *2022-09-18* Please add a stronger feeling haptic feedback to the timer button **Developer response:** The next version will use a heavy haptic + sound feedback in the timer and scanner. ### 3/5 — Good but could me more *2022-05-21* Feature requests… 1. Store participant digital barcode 2 Ability to fix any errors before uploading e.g Accidental double times etc e.g Barcode scanning errors 3. Validate that position or participant has not been scanned already to avoid duplicates 4. Allow times or barcodes to be edited in the view files section on WebFMS before going into the process results screen as once they are merged it’s painful if there’s big errors to fix. ### 3/5 — IOS 15 issues *2021-10-10* I have an iPhone 11 pro and use the volunteer app without a problem. When timekeeping I start the run and then close the iPhone to prevent mistakes. As the runners finish I open the iPhone and open the app and I use the volume button to record the individual times. I have now updated to IOS 15 and today I was unable to use the app in the usual way. The volume button couldn’t be used to record the times, I was only able to use the touchscreen to input the time. Has anyone else experienced the same issue? ## Most critical reviews (10 lowest-rated) ### 1/5 — Sound control *2024-08-24* Volume control changes the ringer volume not the normal app volume e.g. music. Can it be changed? ### 1/5 — Doesn’t work with iPhone 15 pro max *2024-01-26* Won’t engage the macro lens so nearly impossible to scan anything. Caused issues when i tried to volunteer for barcode scanning role! ### 1/5 — Bad *2023-09-09* Bad ### 1/5 — Massive bug in timing with volume buttons *2023-02-04* If you start the app and then change the volume before starting the timer, tapping the screen to start the time will add additional times. If you then use the volume buttons to log times it will occasional add or no times; Up -> 1 time logged Up -> 0 times logged Down -> 2 times logged Down -> 1 time logged Down -> 2 times logged This can mess up results horribly! ### 1/5 — Sound effects bug *2022-09-30* When opening app as an iphone, if audio is off when starting app, audio doesn't work for the entire time app is open despite turning volume on. Please fix this. **Developer response:** Hi, the volume control for the audio is disabled in timer mode so that new timer records can be recorded using the volume buttons. Volume should work on all other screens. ### 2/5 — Difficult to focus on recent iPhones *2025-07-12* On an iPhone 15 Pro it’s hard to scan barcodes, you have to hold them at least 20 away which for small barcodes is hard to scan. Technical detail - on the iPhone 14 Pro Apple increased the minimum focus distance for the main camera. Instead at short focus distances the app needs to switch to the ultra wide camera. ### 2/5 — Multiple clicks removal *2022-09-23* I’ve timekept a lot of parkruns. The older watches were more tactile and less prone to multiple or accidental clicks than phones. Given this, I’d ask that a feature is added to allow timekeepers to slide over an accidental entry and remove it. I know the results processor can sort this out in post, but keeping in sync with the tokens and fellow timekeepers is important. Note that I had emailed parkrun HQ a while back about this and had no response. ### 3/5 — Time keeping bug. *2024-08-12* Quite often, when time keeping, the App picks up position 1 when starting the timer!! The app just needs a slight delay before it can register the first time position between starting and timing. Not sure many people can do a 5k run in 0.03 seconds. ### 3/5 — No longer vibrates when barcode scanning *2024-07-27* I've just done barcode scanning for the first time in a few weeks. I think the last time I used the app it was version 2.0.11 I used 2.1.0 today. The first thing I noticed was that the phone no longer vibrated whenever a barcode was successfully scanned. The lack of feedback made the job very difficult. I took my phone off silent, at which point a quiet ping was just about heard on every successful scan. On the plus side I noticed that it scanned barcodes more accurately and the green boxes shown round barcodes when they'd been identified as such helped - except such box was also shown for a barcode that hadn't scanned correctly - so I initially thought it had. Luckily I noticed the problem in time. I see my vibrate issue was probably caused by the "Haptic feedback" improvement made in 2.0.12. If I switch on System Haptics in Settings > Sounds & Haptics then phone does a little vibrate when a barcode is successfully scanned. The only problem with this is that I don't want system haptics switched on for my day-to-day phone use. So could the app again vibrate on successful barcode scan when the phone's set to silent please. This is on iPhone 13 mini, iOS 17.5.1 ### 3/5 — Still missing obvious features *2023-05-13* Pretty please parkrun HQ: - allow user to type their barcode in rather than only scan it. Often volunteers don’t bring their barcode if not running/walking. Please allow users to store their barcode to use when participating in the actual walk/run! It might encourage people to volunteer if they have the app installed to hold their barcode! 🤞😉 **Developer response:** Hi SpaceGhost, Thanks for the suggestion. In the short term you could enter your barcode number instead of your name. ^ LG. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple, reliable, easy *2023-09-09* Love this app for volunteering! Barcode scanner reads all different formats (paper, screens, cards, wristbands), and it does it quickly. Timekeeping is easy to tap, plus the volume-down button option for rainy or cold days. As a volunteer, I appreciate how easy this is to use and all the work that made it that way. Great job, and thank you for a great app!! ### 5/5 — Brilliant *2023-03-02* This app, some volunteers, high-vis vests, and a few signs and you’ve got yourself a parkrun! And it’s free, forever! ### 5/5 — Very well designed app *2022-06-03* This app is pretty perfect…very simple interface that is appropriate as thousands of people will use it without much training or explanation. For scanning, it basically doesn’t let you make a mistake of which item to scan first, thereby avoiding errors. Haptic feedback is perfect, and the scanner works very well across different materials…wrinkled paper, screens, rubber wrist bands, etc. Very well suited to its function ### 5/5 — Online for the win *2021-12-15* Great that this is online ### 5/5 — First time user - worked faultlessly *2021-11-17* I used this for the first time a couple of weeks ago for barcode scanning and had zero problems. Faultless! ### 5/5 — Works perfectly for me *2021-11-17* Only used it once so far for barcode scanning at a junior event but it worked perfectly. ### 5/5 — good *2021-10-14* good ### 5/5 — Scanning works well *2021-10-10* Great app to make volunteering easier and quicker ### 5/5 — Stop watch / scanner *2021-10-09* Stopwatch Can you add a function to delete any times in case of an accidental taps please Scanner If the position barcode does not scan, then the app will not let you scan another runner until a position has been scanned. Can you add a function to allow the runner to be deleted to let the scanner carry on scanning Love the App 👍👏👏👏 ### 5/5 — Is good but *2021-10-02* The timer is great and I’m sure it’s 100% for most people. However I would suggest adding a capture sound and vibration so that the user can be more certain they’ve got each runner. This would be especially useful for those with impairments. Understandably there is often a lot of sound, activity and distractions going on at the finish line. Keep up the great work **Developer response:** Hi, Sound and vibration have been features of the app since it's release. However if your sound was turned off neither will work. The next version of the application will use haptic feedback which will work with sound turned off. ^ LG --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*