# ParkSmart-BayST — user reviews > 92 indexed App Store user reviews of ParkSmart by ParkSmart, Inc. (U.S.), rated 3.73/5 from 549 ratings. - Source: https://appshunter.io/ios/app/parksmart-bayst/id1607533495/reviews - App overview in markdown: https://appshunter.io/ios/app/parksmart-bayst/id1607533495.md - Rating breakdown: 5★ 186 · 4★ 10 · 3★ 9 · 2★ 3 · 1★ 127 ## What do users think of ParkSmart? Overall sentiment: negative **Pros** - 🚀 Convenient parking payment - 💡 30-minute free parking option - 👍 Easy to use **Cons** - 🐛 App crashes and bugs - 🤔 Confusing and convoluted user experience - 🚫 Doesn't work as expected - 🔑 Password and account issues - 🗺️ Unclear location and validation instructions - 💰 Predatory and overpriced parking **Commonly reported bugs** - App crashes frequently - Password reset functionality not working - Location and validation features not functioning properly - Inconsistent and confusing error messages **Most requested features** - Improve app stability and reliability - Simplify the parking payment process - Provide clear instructions for validation and discounts - Offer a more user-friendly interface ## Newest reviews (18 of 92) ### 2/5 — Individual parking sites should not have apps *2026-06-05, version 1.0.26* It works fine but I shouldn’t have to dedicate a gigabyte of my phone’s storage to parking lot branding of various shades ### 1/5 — Still got a ticket *2026-03-25, version 1.0.25* And they want me to pay. Rude person at the office who was no help. ### 1/5 — OTP verification failed *2026-02-08, version 1.0.25* And what is up with the keyboard disappearing with every type of the number?! Stupid ### 1/5 — Payment screen stuck on forever loading *2025-12-18, version 1.0.25* This app bricks on the payment screen 70% of the time. The app is 3 screens and the third screen breaks. It is total garbage and is the only way to pay at this garage. ### 1/5 — Absolute garbage *2025-12-14, version 1.0.25* App barely works fire your developer ### 1/5 — Which garage? *2025-11-26, version 1.0.25* It’s not easy to tell which garage you’re in once you’re parked. Some signage inside would help. Or maybe you don’t really need to choose? ### 1/5 — Hard to tell what location your in *2025-11-23, version 1.0.25* Not enough signage in the garage ### 1/5 — Couldn’t Create Account *2025-09-07, version 1.0.24* Tried to use the app but the mobile number OTP verification failed multiple times. ### 1/5 — Outstandingly Terrible *2025-07-18, version 1.0.23* It’s almost as if the apps creators said “Hey, let’s make the worst app for $12.” and freaking nailed it ### 1/5 — One of the worst apps ever *2025-04-27, version 1.0.22* Horrible usability. It doesn’t even pull up the password that’s been saved. It doesn’t copy the code sent to the phone to recover the password. Plus it’s not clear how to validate AMC theaters discount. Really horrible up. Redesign from the scratch. Or use something like ParkMobile instead. ### 1/5 — This app never works!!! Fix it!! *2025-02-13, version 1.0.22* Every time I go to use the app it will not allow me to sign in. I cannot reset my password either. Delete and start over! ### 1/5 — Worst App ever *2025-01-27, version 1.0.20* I won’t reiterate what has already been said about this app. But I will add that the process for validation is a joke. Employees don’t know much more either, so you’re kinda stuck with a broken system that only looks sophisticated, but feels like it was built as an elementary school project….although that isn’t fair for elementary schools. ### 1/5 — Doesn’t work *2024-08-31, version 1.0.17* Puts you in loops trying to create an account, asking for a username. When you sign in, it requires a phone number and no username. But then it complains that the name can’t have numbers? ### 1/5 — Middle school kids have done a better job *2024-08-11, version 1.0.17* In this day and age, there is no reason this app should exist. ### 1/5 — The worst app on the store *2024-07-13, version 1.0.17* Words can describe how bad this experience is. Put a change machine in and a 40s register and that would be an improvement. ### 1/5 — Buggy *2024-07-08, version 1.0.17* Can’t even reset my password. Nothing works. The keyboard panel is super buggy. ### 1/5 — The password sets up doesn’t work *2023-12-17, version 1.0.14* No way to set up the account. All password can’t be created ### 1/5 — Validation doesn’t work *2023-12-11, version 1.0.14* Tried to validate my parking when I was checking out at B&N but there was no QR code on the parking receipt to scan, the B&N staff had no idea how it worked, and when I installed this app it had so many bad UX bugs it took 10 minutes to get in, and then sat at a spinner when I went to the B&N validation page. There are many better parking payment apps they could have used. Bay St should dump this and get one that works. This one is going to put me off visiting them even more than having to pay for parking at a shopping mall does. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst ever *2026-08-16, version 1.0.26* Text messages with OTP don’t copy. Can’t change amount of pay. Lots of random pop ups. Gives two options for which garage but no clues as to which one I’m in. ### 1/5 — Confusing *2026-08-05, version 1.0.26* Confusing to use ### 1/5 — Impossible app *2026-07-06, version 1.0.26* Extremely hard to get the app to download and work. This mall isn’t really worth paying for parking. I often choose to shop in another place so I don’t have to deal with this app. ### 1/5 — Terrible on boarding experience *2026-06-22, version 1.0.26* Broke at every turn. Just use the text number or the machines. Wasn’t able to get signed up even dedicating 30 minutes on it. ### 1/5 — App gets stuck all the time *2026-06-11, version 1.0.26* This app is useless when you are trying to pay. Keep getting the infinite wheel. ### 1/5 — Middle school kids would have made a better app. *2026-05-17, version 1.0.26* This thing is horrible. So many issues I don't even know where to start. They need to get a grown-up to take a look at this. ### 1/5 — More like Park Dumb *2026-05-16, version 1.0.26* It’s the most ridiculous experience signing up for a new account. I’d much rather just go to the kiosk and pay. PS. I still don’t have an account set up. ### 1/5 — Absolute looser app *2026-05-03, version 1.0.26* Worst parking app I’ve used in a long time. Poor integration with things like autofill. Password rules it doesn’t make clear. Jumpy screen and use doesn’t align with the notices posted in the garage. ### 1/5 — Terrible UI *2026-04-02, version 1.0.25* Slow, flaky, and doesn’t play well with iOS. ### 1/5 — Parking at Bay Street *2026-03-28, version 1.0.25* No connection made it impossible even on WiFi ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2022-07-14, version 1.0.1* Love it. Works well , and easy to use! ### 5/5 — Veronica *2022-07-13, version 1.0.1* The app works great. I used text to pay then later downloaded the app. Offering 30 minute free parking option is really nice :) **Developer response:** Thank you SOOOOO much for the 5-star rating and friendly response :) We have worked very hard to develop this app to make customers' parking experience at BayST pleasurable and will continue to improve the app based on customer feedback. Thanks again; you made our day! ### 5/5 — amazing app! *2022-07-12* This app is efficient AND effective. You don’t have to wait for the gates to open anymore! It takes very little time to download the app and put in your information. It’s very straightforward when it comes to what you need to do to be able to use this app. (I highly recommend to download the app at home). ### 5/5 — Easy peasy *2022-07-12* I love this app, it is so convenient and easy. All you have to do is download the app and put in all the required info and how long you are staying and you can do this after you parked your car. The best part it gives you a warning when your close to your time is about to expire and you can either add more time or just leave. ### 5/5 — Cool App *2022-07-04, version 1.0.1* Cool app, I was able get a parking discount by scanning a QR code I received via text message and then scanned it at a cool kiosk inside of the AMC movie theater! ### 5/5 — Great App *2022-07-04, version 1.0.1* This app is amazing!! Easy to validate and it even offers a 30 minute free parking option! ### 5/5 — So convenient *2022-07-04* They make it so convenient and easy to pay and park your car, plus you don’t have to wait for the gate on the way out! ### 5/5 — Easy way to pay for parking *2022-07-04, version 1.0.1* Love the new parking system, so much easier than the gates! ### 4/5 — app is better now *2023-10-31, version 1.0.14* Before, it was so confusing on how to get a discounted ticket for AMC and Barnes Noble. But now they have pictures for you to click on. Now I can actually get discounts than accidentally paying for hourly parking. ### 2/5 — Needs improvement *2026-08-04, version 1.0.26* Some things need to be improved. OTP cannot be autofilled. Password is buggy too. Not super intuitive to figure out how to pay. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*