# ParkVictoria — user reviews > 122 indexed App Store user reviews of ParkVictoria by City of Victoria, rated 4.80/5 from 161 ratings. - Source: https://appshunter.io/ios/app/parkvictoria/id935294046/reviews - App overview in markdown: https://appshunter.io/ios/app/parkvictoria/id935294046.md - Rating breakdown: 5★ 151 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 4 ## What do users think of ParkVictoria? Overall sentiment: mixed **Pros** - 👍 Easy and intuitive user interface - 💰 Only pay for time actually used with early checkout refunds - 📱 Quick setup and payment process - 🔔 Convenient remote parking management from phone - ⏱️ Ability to add time without returning to car - 💳 Support for multiple payment cards - 📧 Email receipts for reimbursement - 🎯 No license plate required - ⏰ 15-minute expiry notification feature **Cons** - 🐛 Frequent 'no internet connection' errors despite active connection - 🐛 Login and authentication issues persist across reinstalls - 🐛 PIN verification repeatedly fails - 💳 Requires credit card storage in app (no Apple Pay/Google Pay) - ⏱️ Timer starts before payment confirmation completes - 💸 $0.25 service fee on small transactions - ❌ Difficult account switching and management - 🔐 Confusing PIN reset process - 📍 Unclear parking space numbering and location information - ⚠️ Misleading free parking notifications - 🚫 No long-term or auto-renew parking options - 📊 Lacks elapsed time and countdown timer display - 🔧 Outdated UI design - ❌ No customer support contact options **Commonly reported bugs** - App reports no internet connection when connection is active - Login fails with phone number validation errors - PIN verification crashes app on entry - App freezes when updating payment information - Verification codes timeout before entry - Timer deducts 15+ seconds before payment confirmation - Charges full amount even when canceling with time remaining - App crashes on startup - Payment not recorded despite completing all fields - Doesn't work with certain SIM card configurations (roaming off) - Credit card update functionality broken - Offline detection issues in parkades - Inconsistent rate calculations across parking spaces **Most requested features** - Apple Pay and Google Pay integration - License plate linking for verification - Auto-renew or long-term parking options - Elapsed time and countdown timer display - Parking space location descriptions (floor/street info) - Native iOS app instead of web-based - CarPlay and Apple Watch support - Automatic credit card autofill - Keychain integration for PIN storage - Free parking location suggestions - Confirmation of refunds when ending session early - Rate breakdown transparency - Debit card payment option - Monthly parking pass option - Less jarring notification sound ## Newest reviews (10 of 122) ### 3/5 — Easy to use, concerned about credit card info security *2026-05-20, version 1.4.4* The apps is quick and easy to use once set up on the phone. I am a little concerned about the lack of details asked about the credit card. It is not asking for expiry date, CCS code or any other info to validate that the person who inputs the info is the owner of the card. ### 2/5 — A bit buggy *2026-03-12, version 1.4.4* Changing accounts, logging in, registering is all rather confusing. I had to delete the app on my phone and download it again from the App Store just to change accounts. It’s too easy to start a new account and then impossible to change from one to another. ### 1/5 — Does not work *2025-09-02, version 1.4.3* Does not work at all. Mobile connection is not detected and the app reports, that it cannot connect even though all other apps are working fine. Maybe because of my setup with German SIM card (roaming switched off) and a Canadian eSIM. ### 1/5 — Doesn’t work *2025-07-02, version 1.4.3* Says i have no internet with full connection. Cmon. ### 5/5 — Easy to use *2025-06-25, version 1.4.3* Excellent app for parking downtown. ### 1/5 — Not working *2025-06-19, version 1.4.3* Still not working although I have internet ### 5/5 — So easy *2025-06-12, version 1.4.3* Super easy to pay for parking and you can end a session if you leave early. ### 5/5 — Convenient *2025-04-30, version 1.4.3* The sun was shinning brightly on the kiosk screen and could not read the instructions. Thankfully I had this app as a backup ### 5/5 — Park easy *2025-04-17, version 1.4.3* Good app easy to setup. Do it! ### 3/5 — Trash *2025-04-16, version 1.4.3* This used to be a terrific app. Unfortunately it now has a glitch not allowing CC to be updated. It’s made itself useless. Greatly disappointed. ## Most critical reviews (10 lowest-rated) ### 1/5 — New update is catastrophic *2026-05-23, version 1.4.4* A recent update forces you to input your pin every single time you use the app, and the app is very very slow. It takes forever to adjust your parking. This app should not force me to input my pin every single session!! that or get Face ID like any normal app. Brutal that we are forced to use this and have no alternative. ### 1/5 — “No internet connection” for a week now *2026-04-11, version 1.4.4* All week the app just presents an error page telling me I have no internet connection. Nothing changed, persists across reboots, so it seems like an outage that nobody is fixing. Is this app dead? ### 1/5 — What a joke *2026-03-20, version 1.4.4* Park it in Victoria is already ridiculous and pathetic this joke of an app makes it worse especially when it says that you have to put a pin in when you never put a pin on your account originally and then won't let you sign ### 1/5 — Really buggy. *2026-03-04, version 1.4.4* Bad app. ### 1/5 — No way to set up account via app *2026-02-06, version 1.4.3* Not very helpful for out of town visitors. Trying to set up account so I can park but am giving up now. Just keeps asking me for a PIN. ### 1/5 — Does not work *2026-02-02, version 1.4.3* I have tried multiple times to use this app with no luck. Every time I try it says that my cell phone number is invalid. Same thing happens when I try my email. ### 1/5 — Phone login broken *2025-12-19, version 1.4.3* I generally like the app quite a bit. Unfortunately, something has been changed recently that it no longer accepts any phone number as valid for login credentials. Using the website in a browser? No problem - I got in on the first try without issue. And trying to log in with your email on the account will create a new account instead! Hopefully, they fix the issue soon. ### 1/5 — No Long Term Option or Auto-Extend *2025-11-16, version 1.4.3* TLDR: App doesn’t let you pay for long term. Got a ticket first thing in the morning despite honestly paying for several day passes. Parked long term at Yates St Parkade during a weekend stay at the hotel in Waddington Ave. Pay period is 8am-8pm with no option to auto renew. I paid for the day via the app when I woke up and later that day went to my car and saw I had gotten a ticket during the am window I was late to pay while sleeping. Aside from setting an alarm every morning for 8:00am on vacation, no way to pay for long term parking that is being used by the local accommodations. Had to pay for 3 days of parking plus the ticket fine, and plan our vacation sleep schedule around parking. Sure I didn’t pay for parking first thing in the morning, my bad, but the app should have an option to avoid this scenario. One star. ### 1/5 — Used to work *2025-10-10, version 1.4.3* Got a new iphone, tried to setup app but tells me my cell number isn’t valid… Deleted app, cleared cache but won’t work for me on ios26. ### 1/5 — Was great but now isn’t working *2025-10-07, version 1.4.3* After a recent iOS update, the app stopped working so I uninstalled and reinstalled it. Now it won’t let me sign back in. The 3 digit verification code is sent too late so it times out and if I try to log in with a phone number, it says it’s invalid. There doesn’t seem to be any way for me to contact support either. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-06-19, version 1.4.4* Best parking app in Victoria ### 5/5 — Brilliant *2026-05-25, version 1.4.4* Works well and lets you know when times soon up. Very convenient app. ### 5/5 — Great app *2026-04-27, version 1.4.4* Makes Victoria parking pay so simple ### 5/5 — Old folks *2026-03-21, version 1.4.4* Mohammed was a quiet respectful help to get on on the app! Thanks again Mohammed! ### 5/5 — All that a parking app needs *2026-03-13, version 1.4.4* This is very useful app, and with having an account and credit, you can avoid service fees. It works consistently, allows you to end parking early and get a refund on unused parking time, which is really good! I wish all the city’s parking could just use this app ### 5/5 — Convenient and easy to use *2026-02-14, version 1.4.4* I appreciate how easy it is to take care of paying for parking with this app! I can load multiple cards (for different purposes: work, business, personal) so receipts stay sorted. I also really like the honk-notification at 15 minutes to expiry! Great reminder. ### 5/5 — App keeps locking me out *2026-01-31, version 1.4.3* In the past two days Apple has has continually said my Pin is invalid (same one I’ve used for years). Forces me to re-set my pin over and over. I’ve removed the app - re- installed-created a new account- created new New Pin. Still the same issues. ### 5/5 — Retired *2025-10-02, version 1.4.3* Totally convenient ### 5/5 — Good & serviceable *2025-09-26, version 1.4.3* It works well & reliably ### 5/5 — As a tourist, well done Victoria *2025-08-26, version 1.4.3* Visited Victoria from Ottawa. I downloaded the app and started using it quicker than any other parking app I have ever used. No licence plate needed just pay for your spot and go. What I really liked was not just could I add time in the app, but when I was done, when I stopped the parking timer, it actually only charged me for what I used. I felt like this was a very citizen oriented decision that had to be made without greed or pure parking profit in mind. Well done Victoria! To tourists, this is well worth it to download and install, even with a rental you don’t need to remember your plates. Five stars not just for the app but the decisions made in the implementation! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*