# Parkway Bank Mobile — user reviews > 44 indexed App Store user reviews of Parkway Bank Mobile by Parkway Bank and Trust Company, rated 4.40/5 from 363 ratings. - Source: https://appshunter.io/ios/app/parkway-bank-mobile/id687330446/reviews - App overview in markdown: https://appshunter.io/ios/app/parkway-bank-mobile/id687330446.md - Rating breakdown: 5★ 272 · 4★ 42 · 3★ 10 · 2★ 13 · 1★ 26 ## What do users think of Parkway Bank Mobile? Overall sentiment: negative **Pros** - 👍 Easy and fast - 😍 Long-term customer loyalty - 👍 Great service - 👍 Excellent customer service - 👍 Easy to use - 👍 Good access to personal accounts **Cons** - 😞 Ugly, slow, limited functionality - 😞 Not good - 😞 Horrible, small, crowded text - 😞 Difficulties logging in, kicked out - 😞 Not good compared to other apps - 😞 Difficult to navigate, missed features - 😞 Terrible app, small/light print - 😞 Poorly designed, facial recognition issues - 😞 Hate it, removed useful features - 😞 Terrible, change banks - 😞 Incomplete, Face ID doesn't stay on - 😞 Face ID is a mess, Zelle doesn't work - 😞 Face ID does not work again - 😞 Face ID not working on new iPhone - 😞 Face ID not working for days - 😞 Problems accessing Zelle, low limits - 😞 Currently useless, Face ID issues - 😞 FaceID does not work after update - 😞 Unable to open app, error downloading update - 😞 App not working, error appears - 😞 Never remembers me, locked out - 😞 Error message with Touch ID - 😞 Update needed, freezes on deposit - 😞 No support for iPhone X - 😞 Frustrated, account not recognized **Commonly reported bugs** - Difficulties with logging in, keep getting kicked out - Facial recognition only works sometimes - Face ID issues - Face ID does not work most of the time - Zelle does not work - Request money never works - Face ID is a mess - Face ID does not work again - Face ID is not working again - Problems accessing Zelle - Unable to use Face ID after update - FaceID does not work after recent update - Error downloading update on first open - App not working, shows as already downloaded - Locked out, fingerprint not allowed - Deposits not showing up for days - Error message for sign on with Touch ID - App freezes on check deposit - No support for iPhone X - Account not recognized by app **Most requested features** - See debit transactions separately - Zelle button on the bottom for easy access - More information about Zelle account - Improve Face ID functionality - Support for business account access ## Newest reviews (11 of 44) ### 4/5 — App *2026-06-30* Would like to see my debit transactions in a separate place ### 2/5 — Ugly, slow, limited functionality *2026-06-28, version 6.0.0.16988* Honestly that’s my review of this credit union too. Don’t bother. ### 2/5 — Not a fan of update *2026-04-28, version 6.0.15865* Not good ### 3/5 — Ok app *2025-07-03, version 6.0.0.8243* Difficulties with logging in - I keep getting kicked out. ### 2/5 — Needs work *2025-03-29, version 6.0.0.5717* Not good compared to other financial apps. ### 2/5 — Difficult to navigate *2025-03-25* Liked previous program. This new one is a guessing game. Especially miss the “payment number” that has disappeared! ### 4/5 — Very useful *2025-03-23* Easy to use and responsive! I do wish there was more information about my Zelle account. Sometimes payment doesn’t go through and there isn’t an explanation. ### 2/5 — Poorly designed *2025-03-22* The app only allows facial recognition about 1 Out of every time I open it. It’s not very easy to navigate. It’s annoying at best. ### 4/5 — App *2025-03-19* Would like to see my debit transactions in a separate place ### 3/5 — Improve Face ID *2025-03-17, version 6.0.0.4926* Face id usually has problems with it ### 3/5 — Nice to have but incomplete *2025-03-16* I’m glad this app exists for access to my accounts and to transfer funds. I don’t like that the Face ID setting doesn’t stay on and I regularly must type in my credentials, and it’s really bad that the transaction list doesn’t go very far back, such that I usually see only the last half dozen or so, just one or two months. ## Most critical reviews (10 lowest-rated) ### 1/5 — New App Update Crashes Upon Launch *2026-08-27* The latest version of Parkway Bank Mobile app crashes upon launch on my iPhone 13 (iOS 26.6). I have deleted the app and reinstalled it multiple times on my iPhone since yesterday when the update was deployed to the AppStore, but the behavior does not change - the app crashes upon launch. ### 1/5 — Ugly, slow, limited functionality *2026-01-14, version 6.0.0.12274* Honestly that’s my review of this credit union too. Don’t bother. ### 1/5 — Review *2025-08-25, version 6.0.9286* It’s horrible numbers and letters are now way to small to crowded was definitely better before ### 1/5 — Terrible app *2025-03-24* The print is way to small and light so very difficult to read. I have no idea why you changed it it was dark pint and easy to read and. Dry easy to read. Having to hit continue and answer all these questions each time about dates accounts frequency. I actually want to switch my bill pay to another bank because it takes so much longer to do simple bills ### 1/5 — Hate it *2025-03-21* I hate it!!!! They got rid of things that I used all the time & you now have to keep a registrar to see how much money you actually have. Bills that are scheduled to be paid are now not subtracted until it’s in the payee’s account. ### 1/5 — Terrible *2025-03-16, version 6.0.0.4926* Change banks ### 1/5 — Face ID is a mess *2023-12-09, version 5.0.20.4681148161* Face ID does not work most of the time. This US the only banking app that can not figure out hire to make Face ID work consistently. Zelle does not work neither. Request money never works. ### 1/5 — Face ID does not work again *2023-11-05* The only bank app that has the hard time get Face ID work consistently. ### 1/5 — Face ID *2023-11-03, version 5.0.20.4681148161* Since I upgraded to iPhone 15 Pro the option for Face identification isn’t working. Please advise. ### 1/5 — Face ID is not working again *2022-11-21, version 5.0.0.2628* "Temporary" credentials verification failure message appears every time this app is opened. This is happening for days. ## Most praised reviews (10 highest-rated) ### 5/5 — First time user *2026-07-10* I love this mobile feature! I no longer need to text my wife to ask how much is in my account 😂🤷🏼‍♂️ ### 5/5 — Good *2026-06-29, version 6.0.0.16988* Easy and fast ### 5/5 — I LOVE PARKWAY 😍 *2026-03-18* My family and I have been with Parkway for over 30 years! Best bank ever !💞 They are so supportive, kind always willing to go that extra mile . They are like family GO PARKWAY # 1 ### 5/5 — Great service! *2025-12-28* Thanks this is the quality of service that makes me happy to do business with Parkway Bank! ### 5/5 — Customer service *2025-09-08* Excellent ### 5/5 — Easy *2025-06-27, version 6.0.0.7357* Very easy and Good ### 5/5 — Easy use *2025-06-27* for a small chain i enjoy the app its whatever. idek why im leaving a review it just asked. i wish they has a zelle button on the bottom tho for easy access instead of tryna find it but other than that its cool ### 5/5 — First time user *2025-05-20* I love this mobile feature! I no longer need to text my wife to ask how much is in my account 😂🤷🏼‍♂️ ### 5/5 — Great business *2025-03-19* Everything I need in a bank. Jonathan and the gang in Orr er land Park are first rate bankers ### 5/5 — Medical billing, analysis, appeals and claims submissions specialist *2025-03-16, version 6.0.0.4926* 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*